BCIS 1305 Exam 1 (Ch 1-3)

Examples of Online transactional processing

(1) process the information according to defined business rules, (2) store the information, and (3) update existing information to reflect the new information

Chief Security Officer (CSO)

-Safeguard against Hackers/viruses -security of business systems -Secury of developing strategies

common types of efficiency metrics

1-throughput; amount of info that can travel through a system 2-transaction speed; the amount of time a system takes to perform a transaction. 3-system availability; the number or hours a system is available 4-information accuracy; the extend to which a system generates the correct result 5-response time; the time it takes to respond to a user

The six-step decision-making process

1. problem identification 2. data collection 3. solution generation-detail solutions posssible 4. solution test 5. solution selection 6. solution implementation

Executive information system (EIS)

A specialized DSS that supports senior level executives within the organization

Transaction processing system (TPS)

Basic business system that serves the operational level and assists in making structured decisions

Select three examples of goods

Clothing, Cars, Groceries.

Structured decisions that almost repetitive in nature and affect short-term business strategies

Creating employee staffing schedule, reordering inventory, and Creating weekly production schedules

What are the raw facts that describe the characteristics of an event or object?

DATA

Finance

Deals with strategic financial issues, including money, banking, credit, investments, and assets.

Human-generated structured data

Input data, click-stream data, gaming data.

Human resources

Maintains policies, plans, and procedures for the effective management of employees.

Chief Intellectual Property Officer (CIPO)

Manage and defend intellectual property, copyrights, and patents.

static process

Managers constantly attempt to optimize static process. Examples of static processes include running payroll, calculating taxes, and creating financial statements

Two terms that represent what is confirmed or validated with a fact

Object and Event

Sales

Performs the function of selling goods or services.

System Thinking

Provides an end to end view of how operations work together to create a product of service.

Accounting

Records, measures, and reports monetary transactions.

Granularity

Refers to the level of detail in the model or the decision-making process.

Machine generated data examples

Sensor data, point of sale data, web log data

To-Be process model

Shows the results of applying change improvement opportunities to the current (As-Is) process model.

A report is a document containing data organized in a table, matrix, or graphical format allowing users to easily understand information. What are the two common types of reports?

Static report (Based on data) and Dynamic report (changes auto during creation)

Marketing

Supports sales by planning, pricing, and promoting goods or services.

Select the group of items that can be determined using information:

The Best-selling product, best customer, and worst-selling product

Business process modeling

The activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence

Cycle time

Time required to process an order

Operational Decisions

Type of Decisions affected how the firm is run day to day and are are considered STRUCTURED decisions which arise when established processes offer potential solutions.

Unstructured data Examples

Typically free form text such as emails, twitter, text messages. MG - satellite images HG - social media data.

Weak AI and Strong AI

Weak AI - can still make their own decisions Strong AI - brainlike powers, works to make machines as intelligent as humans.

A histogram

a graphical display of data using bars of different heights. It is similar to a bar chart, but a histogram group's numbers into ranges.

fuzzy logic

a mathematical method of handling imprecise or subjective information

Business process patent

a patent that protects a specific set of procedures for conducting a particular business activity

Sensitivity analysis:

a special case of what if analysis, is the study of the impact on other variables when one variable is changed repeatedly.

A pie chart

a type of graph in which a circle is divided into sectors that each represent a proportion of the whole.

Machine Vision

ability of a computer to "See" by digitizing an image

The ALU performs

all arithmetic operations (for example, addition and subtraction) and all logic operations (such as sorting and comparing numbers).

Critical success factors

are crucial steps companies perform to achieve their goals and objectives and implement their strategies.

swim-lane layout

arranges the steps of a business process into a set of rows depicting the various elements

What-if

checks the impact of a change in a variable or assumption on the model.

Expert systems

computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems

A static report

created once based on data that DOES NOT change. Ex. Last year or salary report from 5 yrs ago.

Strategic

decisions involve higher level issues; are highly UNSTRUCTURED DECISIONS, occurring in situations in which no procedures or rules exit to guide decision makers towards the correct choice.

structured data

defined length, type, and format and includes numbers, dates, or strings such as Customer Address

Structured data

defined length, type, and format and includes numbers, dates, or strings such as customer data, This includes Relational Database, or spreadsheet that can come from either MMD or HGD.

Chief Automation Officer (CAO)

determines if a person or business process can be replaced by a robot or software.

Chief Data officer

determining the types of information the enterprise will capture, retain, analyze, and share, regardless of the system used to do so

Analytical information

encompasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semi-structured decisions

Goal seeking analysis

finds the input necessary to achieve a goal such as a desired level output

Optimization analysis

finds the optimum value for target variable by repeatedly changing other variables, subject to specified constraints.

Infographic

graphical representation of information intended for easy understanding at a glance.

Workflow

includes the tasks, activities, and responsibilities required to execute each step in a business process

Operational Support Systems

information systems designed to produce a variety of information on an organization's activities for both internal and external users

A Control Unit

interprets software instructions and literally tells the other hardware devices what to do, bases on the software instructions.

Neural network

is a category of AI that attempts to emulate the way the human brain works.

A histogram chart

is a graphical display of data using bars of different heights.

A Case-Based reasoning

is a method whereby new problems are solved based on the solutions from similar cases solved in the past.

A software

is a set of instructions the hardware executes to carry out specific task

A Gigahertz

is the number of billions of CPU cycles per second.

A Megahertz

is the number of millions of CPU cycles per second.

Production

is the process where a business takes raw material and processes or converts them into finished _Good___ or services.

Productivity

is the rate at which goods and services are produced based upon total output given total inputs.

Operations management

manages the process of converting into goods or services

Examples of Dynamic processing

managing layoffs of employees, changing order levels based on currency rates, and canceling business travel due to extreme weather.

Online Analytical Processing (OLAP)

manipulation of information to create business intelligence in support of strategic decision making.

Decision support systems (DSSs)

model information using OLAP, which provides assistance in evaluating and choosing among different courses of action. DSSs enable high-level managers to examine and manipulate large amounts of detailed data from different internal and external sources.

Bottlenecks

occur when resources reach full capacity and cannot handle any additional demands; they limit throughput and impede operations

Hardware consist

of the physical devises associated with a computer

Chief information officers

overseeing all uses of MIS.

Services Task

performed by people that customers will buy to satisfy a want/need.

Chief Knowledge Officer (CKO)

person responsible for collecting, maintaining, and distributing company knowledge.

Automation

process of computerizing manual task, making them more efficient and effective, and lowering operational cost.

Visualization

produces graphical displays of patterns and complex relationships in large amounts of data. Executive information systems use visualization to deliver specific key information to top managers at a glance, with little or no interaction with the system

A ALGORITHM

refers to a set of instructions that completes a task.

As-Is process model

represents the current state of the operation that has been mapped, without any specific improvements or changes to existing processes

Chief Tech officer

responsible for ensuring the speed, accuracy, availability, and reliability of MIS.

Chief Privacy officers

responsible for the ethical and legal use of information w/i company.

managerial business processes

semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements

A sparkline

small embedded line graph that illustrates a single trend. Sparklines are often used in reports, presentations, dashboards, and scoreboards. They do not include axes or labels; context comes from the related content

operational business processes

static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes

haptic interface uses

technology allowing humans to interact with a computer through bodily sensations and movements—for example, a cell phone vibrating in your pocket

A project

temporary activity a company undertakes to create a unique product, service, or result. For example, the construction of a new subway station is a project,

Business Process Reengineering

the analysis and redesign of workflow within and between enterprises

Source documents

the original transaction record

Digital dashboard track

tracks KPI's and CSF's by compiling information from multiple sources and using it for your needs

common types of effectiveness metrics

usability, customer satisfaction, conversion rates, financial

intelligent systems

various commercial applications of artificial intelligence. Include sensors, software, and devices that emulate and enhance human capabilities.

augumented reality

viewing of physical world with a computer generated layers of information added to it.

CISC chips

which is a type of CPU that can recognize as many as 100 or more instructions, enough to carry out most computations directly.

Chief User Experience Officer (CUEO)

will create the optimal relationship between user and technology