BEHV 5616 - Study Guide: B & B Chapter 20 - When to Seek Help
What's the first step to seeking help if a client looks unhappy? Contact your supervisor. Apologize. Ask directly what the problem is. Contact the CEO of the company.
Contact your supervisor.
How can you stay engaged in your feedback session? Justify your actions. Listen carefully and ask questions. Act defensively. Apologize profusely.
Listen carefully and ask questions.
How can you show your supervisor that their time giving you feedback was time well spent? Occasionally send an email reporting your progress. Identify steps to take to fix the problem. Shake hands, make eye contact and promise you'll never make a mistake again. Ask to meet again to follow up.
Occasionally send an email reporting your progress. Identify steps to take to fix the problem. Ask to meet again to follow up.
What should you do right after the feedback session? Summarize the meeting with bullets. Send a summary of the meeting to your supervisor. Talk to your colleagues about it. Apologize profusely.
Summarize the meeting with bullets. Send a summary of the meeting to your supervisor.
How will taking notes improve your feedback session? Taking notes implies this is important to you. You can focus on notes instead of your embarrassment. You will want to go back and remember what was said. There will be a lot covered.
Taking notes implies this is important to you. You will want to go back and remember what was said. There will be a lot covered.
What are some unpleasant consequences of not seeking the help and supervision needed to do the job right? The company looks bad. The contract may not be approved. There are high costs associated with replacing professional staff. You will be reported to the Certification Board.
The company looks bad. The contract may not be approved. ` There are high costs associated with replacing professional staff.
Why is it important to request feedback from your supervisor? It may end up being good for you. It's good to grow as a consultant. You may learn something. Likely your supervisor has more experience than you.
all of the above
Where are you most likely to find the signal that your consulting job needs help? in the written complaints from the manager in the water cooler gossip in the break room in the body language of staff and management between the lines of the written reports
in the body language of staff and management
