benchmark 2.00

Which of the following is an example of a manager directing the company's resources efficiently:

Tyrell tells Diane to use a part of her budget on a new ad campaign.

Which of the following examples best illustrates the creative aspect of directing:

A manager instructs employees to develop a new website.

Which of the following is an example of an employee-assistance program:

Career and education planning

Thomas is listening to his employees' ideas about how to improve their time management. What directing activity is Thomas engaging in?

Communicating

In what way might an HR manager be involved in employee benefits?

Determining eligibility and costs

After a company's training needs are determined, what is the next step in training and development?

Determining what training resources are available

Which of the following statements about directing is true

Directing is considered the "heart" of management.

Which of the following is an example of motivation as a means of directing:

Emmie praises her employees for quality work

Labor-union negotiations are part of which HR management activity?

Employee relations

Why is it important for managers to provide stability through direction?

Employees who feel secure are more productive and happier.

True or false: Companies without an HR department do not participate in HR management activities.

False; in companies without HR departments, other managers and supervisors participate in HR management activities.

Which of the following business trends affects HR management:

Globalization

Which of the following is an indicator that human resources needs may change:

Organizational growth

Managers need to form relationships with employees and understand human behavior. This is an example of which characteristic of directing?

People-focused

Which of the following is an example of negative reinforcement:

Reduced tedious paperwork

Which of the following workplace-related safety and health issues would most likely be regulated by law:

Storage and disposal of chemicals

Which of the following is a reason that the role of HR management is changing:

There is greater diversity in the workforce

Which of the following is a purpose of an exit interview:

To gain constructive suggestions for improvement

Which task in the staffing process ensures that employees are knowledgeable and productive?

Training and developing

A commission or bonus is an example of a form of

compensation

An hourly wage or a yearly salary is a form of

compensation

Making sure a company follows laws and regulations describes the HR management activity of

compliance

The staffing function is different from the organizing function because staffing is

continuous

An organization's "personality" is also referred to as its

culture

A workload analysis assesses

current and future human resources needs

When developing a human resources management strategy, managers

determine how to bridge gaps between HR needs and available HR.

The first task in the HR management activity of staffing is

determining need

When a marketing manager goes on vacation, the marketing staff does not know what tasks to do and does not feel like it can work ahead on anything. This example illustrates that

directing is the starting point of action

A business's human resources needs may change if it begins to require new types of skills and experience. This occurs frequently because the business world is

dynamic

The key to recruiting is

finding the right number of applicants.

Directing is pervasive, which means that it

happens at every level of the organization.

Rita enjoys routine, so her manager gives her the same tasks every week. Therefore, Rita is satisfied with her job and wants to perform at a high level. Rita's manager is motivating her based on

her need for stability.

The people who work to produce goods and services are known as

human resources

Which of the following is an effect of overstaffing:

inefficient

When BlueLight, Inc. merged with a competitor, the managers strived to instruct their employees on the best ways to transition. This is an example of how directing

initiates changes smoothly

Antonio tells his staff to sort through files to locate notes from a meeting. Antonio is

instructing

Managers must create explanations of the responsibilities and tasks associated with each work position. These are known as

job descriptions

Which of the following is a compliance issue:

minimum wage

Completing an employee's insurance and tax paperwork is part of which staffing task?

onboarding

Which of the following is an on-boarding activity:

orientation

Staffing is one of the five functions of management, along with

planning

A manager's team consistently hits sales targets and exceeds profit goals. The manager knows that s/he is a good director by examining

quality standards

The part of staffing that involves seeking out and attracting qualified potential job candidates is called

recruiting

When managers are building group dynamics, they are also often

resolving conflict

None of the other managerial functions can be carried out effectively without staffing because

staffing supplies the human resources needed for management.

When HR management executives participate in a company's long-range planning efforts, they are taking part in

strategic management.

Sammy is observing her employees as they put together furniture. Sammy is

supervising

A workforce analysis assesses

the human resources that are available

Staffing is important because human resources are

the organization's most valuable. assets.

Motivation can best be thought of as

the reason you do the things you do.

A job specification is an explanation of

the skills, knowledge, and characteristics required for a job

Which of the following is a true statement about human resources needs:

they are always changing

Human resources are a company's most important resources because

they control all other company resources

Managers hope to increase sales by 10 percent this year as part of their overall effort to become #1 in the industry. This effort will affect human resources and is part of the organization's

vision

Which of the following examples best depicts the directing function:

A supervisor tells her team the tasks they need to complete.

What happens if managers do not coordinate individual employees' work and effort?

Employees duplicate tasks and are not efficient.

Why is leadership an important aspect of directing?

Employees follow direction when they respect managers as leaders.

Marla and her fellow managers at the Frisco Corporation have determined that rearranging their human resources could increase the company's efficiency. This human resources change is most likely the result of

a need for process improvement

True or false: All employees make an impact on a business.

True; all employees make either a positive or negative impact on a business.

An organization will likely consider its purpose for existing when developing an appropriate human resources management strategy. This purpose is referred to as the organization's

mission