BUAD309

Is a disagreement about how to accomplish something

Process conflict

A group of department managers who meet periodically to establish corporate policy is an example of which type of group

Command

Five basic group performance factors

Composition, size, norms, cohesiveness, and informal leadership

In which stage is the group considered to be mature

Control and organization

One basis for making programmed decisions is

A set of decision rules

Involves a 3rd party in a negotiation to overcome a stalemate between the parties.

Alternative dispute resolution

Refers to the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner

Bounded rationality

Shortly after implementation, team performance often ________ before returning to previous levels

Declines

Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?

Disruptive negotiation

Occurs when high-level employees communicate to those at lower levels of the organization

Downward communication

Which of the following occurs when less than the full amount of information is received due to withholding, ignoring, or distorting information

Filtering

Refers to the tendency of people to make more extreme decisions in a group than when alone

Group polarization

According to the rational decision-making approach, what is the second step of the decision-making process

Identify the problem

Is a person who engages in leadership activities but whose right to do so has not been formally recognized

Informal leader

Which of the following occurs when a message is not decoded by the receiver in the way the sender intended

Misperception

What term refers to the process in which two or more parties make offers, counteroffers, and concessions in order to reach an agreement?

Negotiation

This communication is neither spoken nor written yet has meaning to other

Nonverbal

This communication takes place informally, during task activities, and throughout meetings

Oral

During the ____________ phase of team implementation, managers should provide encouragement, monitor performance, and sometimes protect teams from those who want to see the team fail

Reality and unrest

Which of the following occurs when we interpret what we see based on our interests, expectations, experience, and attitudes rather than on how things really are

Selective perception

This is a reward system commonly found in team environments

Skill-based pay

According to prospect theory, people are more motivated by

The threat of losing something than by the prospect of gaining something.

This communication occurs when an employee communicates with someone higher in the organizational hierarchy

Upward communication

This occurs across different hierarchical levels in the organization

Vertical conflict

A team that never actually meets together in the same room

Virtual team