BUAD309
Is a disagreement about how to accomplish something
Process conflict
A group of department managers who meet periodically to establish corporate policy is an example of which type of group
Command
Five basic group performance factors
Composition, size, norms, cohesiveness, and informal leadership
In which stage is the group considered to be mature
Control and organization
One basis for making programmed decisions is
A set of decision rules
Involves a 3rd party in a negotiation to overcome a stalemate between the parties.
Alternative dispute resolution
Refers to the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner
Bounded rationality
Shortly after implementation, team performance often ________ before returning to previous levels
Declines
Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?
Disruptive negotiation
Occurs when high-level employees communicate to those at lower levels of the organization
Downward communication
Which of the following occurs when less than the full amount of information is received due to withholding, ignoring, or distorting information
Filtering
Refers to the tendency of people to make more extreme decisions in a group than when alone
Group polarization
According to the rational decision-making approach, what is the second step of the decision-making process
Identify the problem
Is a person who engages in leadership activities but whose right to do so has not been formally recognized
Informal leader
Which of the following occurs when a message is not decoded by the receiver in the way the sender intended
Misperception
What term refers to the process in which two or more parties make offers, counteroffers, and concessions in order to reach an agreement?
Negotiation
This communication is neither spoken nor written yet has meaning to other
Nonverbal
This communication takes place informally, during task activities, and throughout meetings
Oral
During the ____________ phase of team implementation, managers should provide encouragement, monitor performance, and sometimes protect teams from those who want to see the team fail
Reality and unrest
Which of the following occurs when we interpret what we see based on our interests, expectations, experience, and attitudes rather than on how things really are
Selective perception
This is a reward system commonly found in team environments
Skill-based pay
According to prospect theory, people are more motivated by
The threat of losing something than by the prospect of gaining something.
This communication occurs when an employee communicates with someone higher in the organizational hierarchy
Upward communication
This occurs across different hierarchical levels in the organization
Vertical conflict
A team that never actually meets together in the same room
Virtual team