BUS 3010 chapter 1

self managed teams

ALLOW COMPANIES TO UTILIZE THEIR WORKFORCE MORE EFFICIENTLY

henry mintzberg clustered managerial roles into three categories:

INFORMATIONAL, INTERPERSONAL, AND DECISIONAL

____ is the essential managerial task where managers articulate a clear vision and energize and enable organizational members so that they understand the part they play in achieving organizational goals

Leading

According to Mintzberg's managerial roles a manager roles a manager who helps arrange input and output pricing nd labor contracts is acting in the ____ role.

Negotiating

___ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity previously done by the parent company

Outsources

___ is a managerial technique that gives employees more authority and responsibility over the way in which they perform their work activities.

empowerment

____ is a managerial technique that gives employees more authority and responsibiity over the way in which they perform their work activities.

empowerment

____ refers to the expansion of employees knowledge, tasks, and decision-making responsibilities

empowerment

____ is an essential task of managers and refers to identifying and selecting the proper goals and courses of action.

planning

____ is an essentil task of managers and refers to identifying and selecting the proper goals and courses of action.

planning

the four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and ___

quality

reorganizing a company through simplifying shrinking or downsizing in order to lower operating costs is also known as

restructuring

____ are groups of employees who assume collectively responsibility for organizing, controlling, and supervising their own activities and monitoring the quality of goods and services they provide

self managed team

launching advertising campaigns is an example of acting in the ____ role, according to mintzberg's typology.

spokesperson

a first line manager is often called a

supervisor

____ skills include the job-specific knowledge and techniques required to perform an organizational role.

technical

managers who have excellent ___ skills haave job-specific knowledge and know .techniques and technology needed to perform their jobs

technical

______ can result in increased levels of customer complaints.

Restructuring

A ____ is a group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs

Department

___ is a measure of how well or how productively resources are used to achieve a goal.

EFFICIENCY

true or false: when organizations use resources effectively and efficiently, then both the organization and society benefit.

True

indicate all of the following that are positive outcomes of using self-managed teams.

better utilization of the workforce higher team performance accomplishing tasks more quickly and efficiently

positive outcomes of self managed teams.

better,better, and higher

a company that can outperform other organizations due to its ability to provide its goods and services more efficiently and effectively is said to have a:

competitive advantage

___ managerial skills include the ability to analyze and diagnose a situation to distinguish between cause and effect.

conceptual

___ is the essential managerial task that refers to evaluating how well an organiation is achieving its goals and taking action to maintain or improve performance.

controlling

____refers to evaluating how well an organition is achieving its goals and taking action to maintain or improve performance

controlling

According to Mintzbergs managerial roles, a manager who informs employees about changes taking place in the internal or external environments which may affect them or the organization is acting in the _____ role.

disseminator

according to mintzbergs managerial roles, frank the manager, makes sure that his employees are well informed about changes taking place in the internal and external environments which may affect them or the organiation. franks acting in the ____ role

disseminator

______is a measure of the appropriateness of the goals an organization is pursuing and of the degree to which the organization achieves those goals.

effectiveness

_____ managerial skills are defined specifically by the abilities associated with understanding, altering, leading, and controlling the behavior of other individuals and groups.

human

managers need to master conceptual, technical, and ___ skills

human

which one of the essential managerial tasks are managers performing when they articulate a clear vision and energize members to achieve organiational goals.

leading

managers who provide an inspirational vision that energizes organizational members are___. They are ____ when they identify and select proper goals and actions.

leading; planning

____ is defined as the planning organizing leading and controlling of human and other resources to achieve organizational goals efficiently and effectively.

management

____ is defined as the planning, organizing, leading, and controlling of human and other resources to achieve organiational goals efficiently and effectively.

management

which level of management is responsible for finding the best way to organize resoures to achieve organiational goals

middle

a ____ supervises first line managers and is responsible for finding the best way to use resources to achieve organizational goals.

middle manager

as one of mintzbergs informational roles, a ____ evaluates the performance of managers in different tasks and tracks changes that may affect the firm.

monitor

which two of the following must be characteristics of a global organization

operate in more than one country compete in more than one country

paul's department along with five others compose the ___ a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

organization

_____ one of the 4 tasks of management is a way of creating structured work relationships that allows organizational members

organizing

_____ one of the four tasks of management, is a way of creating structured work relationships that allows organiational members to achieve organiational goals.

organizing

organizational ___ is a measure of how efficiently and effectively a manager uses resources to satisfy custoemrs and achieve organizational goals.

performance

organizational ___ is a measure of how efficiently and effectively a manager uses resources to satisfy customers and achiebe organizational goals.

performance

which level of management has cross-departmental responsibility?

top

True or false: studying management can prepare you to move into more complex jobs that pay better.

true

true or false: restructuring can result in increased levels of customer complaints.

true

true or false: studying management will help you deal with your bosses and coworkers even if you are not a manager`

true