BUS 3010 chapter 1
self managed teams
ALLOW COMPANIES TO UTILIZE THEIR WORKFORCE MORE EFFICIENTLY
henry mintzberg clustered managerial roles into three categories:
INFORMATIONAL, INTERPERSONAL, AND DECISIONAL
____ is the essential managerial task where managers articulate a clear vision and energize and enable organizational members so that they understand the part they play in achieving organizational goals
Leading
According to Mintzberg's managerial roles a manager roles a manager who helps arrange input and output pricing nd labor contracts is acting in the ____ role.
Negotiating
___ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity previously done by the parent company
Outsources
___ is a managerial technique that gives employees more authority and responsibility over the way in which they perform their work activities.
empowerment
____ is a managerial technique that gives employees more authority and responsibiity over the way in which they perform their work activities.
empowerment
____ refers to the expansion of employees knowledge, tasks, and decision-making responsibilities
empowerment
____ is an essential task of managers and refers to identifying and selecting the proper goals and courses of action.
planning
____ is an essentil task of managers and refers to identifying and selecting the proper goals and courses of action.
planning
the four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and ___
quality
reorganizing a company through simplifying shrinking or downsizing in order to lower operating costs is also known as
restructuring
____ are groups of employees who assume collectively responsibility for organizing, controlling, and supervising their own activities and monitoring the quality of goods and services they provide
self managed team
launching advertising campaigns is an example of acting in the ____ role, according to mintzberg's typology.
spokesperson
a first line manager is often called a
supervisor
____ skills include the job-specific knowledge and techniques required to perform an organizational role.
technical
managers who have excellent ___ skills haave job-specific knowledge and know .techniques and technology needed to perform their jobs
technical
______ can result in increased levels of customer complaints.
Restructuring
A ____ is a group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs
Department
___ is a measure of how well or how productively resources are used to achieve a goal.
EFFICIENCY
true or false: when organizations use resources effectively and efficiently, then both the organization and society benefit.
True
indicate all of the following that are positive outcomes of using self-managed teams.
better utilization of the workforce higher team performance accomplishing tasks more quickly and efficiently
positive outcomes of self managed teams.
better,better, and higher
a company that can outperform other organizations due to its ability to provide its goods and services more efficiently and effectively is said to have a:
competitive advantage
___ managerial skills include the ability to analyze and diagnose a situation to distinguish between cause and effect.
conceptual
___ is the essential managerial task that refers to evaluating how well an organiation is achieving its goals and taking action to maintain or improve performance.
controlling
____refers to evaluating how well an organition is achieving its goals and taking action to maintain or improve performance
controlling
According to Mintzbergs managerial roles, a manager who informs employees about changes taking place in the internal or external environments which may affect them or the organization is acting in the _____ role.
disseminator
according to mintzbergs managerial roles, frank the manager, makes sure that his employees are well informed about changes taking place in the internal and external environments which may affect them or the organiation. franks acting in the ____ role
disseminator
______is a measure of the appropriateness of the goals an organization is pursuing and of the degree to which the organization achieves those goals.
effectiveness
_____ managerial skills are defined specifically by the abilities associated with understanding, altering, leading, and controlling the behavior of other individuals and groups.
human
managers need to master conceptual, technical, and ___ skills
human
which one of the essential managerial tasks are managers performing when they articulate a clear vision and energize members to achieve organiational goals.
leading
managers who provide an inspirational vision that energizes organizational members are___. They are ____ when they identify and select proper goals and actions.
leading; planning
____ is defined as the planning organizing leading and controlling of human and other resources to achieve organizational goals efficiently and effectively.
management
____ is defined as the planning, organizing, leading, and controlling of human and other resources to achieve organiational goals efficiently and effectively.
management
which level of management is responsible for finding the best way to organize resoures to achieve organiational goals
middle
a ____ supervises first line managers and is responsible for finding the best way to use resources to achieve organizational goals.
middle manager
as one of mintzbergs informational roles, a ____ evaluates the performance of managers in different tasks and tracks changes that may affect the firm.
monitor
which two of the following must be characteristics of a global organization
operate in more than one country compete in more than one country
paul's department along with five others compose the ___ a collection of people who work together and coordinate their actions to achieve a wide variety of goals.
organization
_____ one of the 4 tasks of management is a way of creating structured work relationships that allows organizational members
organizing
_____ one of the four tasks of management, is a way of creating structured work relationships that allows organiational members to achieve organiational goals.
organizing
organizational ___ is a measure of how efficiently and effectively a manager uses resources to satisfy custoemrs and achieve organizational goals.
performance
organizational ___ is a measure of how efficiently and effectively a manager uses resources to satisfy customers and achiebe organizational goals.
performance
which level of management has cross-departmental responsibility?
top
True or false: studying management can prepare you to move into more complex jobs that pay better.
true
true or false: restructuring can result in increased levels of customer complaints.
true
true or false: studying management will help you deal with your bosses and coworkers even if you are not a manager`
true