Ch. 10 quizzes

Cognitive conflict is strongly associated with improvements in team performance, and affective conflict is strongly associated with decreases in team performance.

True

Social loafing occurs when workers withhold their efforts and fail to perform their share of the work.

True

Brown Beverages Corp. uses a cross-functional team to develop four to six new beverages annually. Brown Beverages Corp. most likely uses a cross-functional team because it:

allows the company to use employees from various departments with varying perspectives to attack the task.

An organization should use teams when:

ample resources are available.

Evie's Diner, a restaurant, has different cooks for vegetarian and non-vegetarian dishes. But all the cooks are trained to cook both kinds of food. This is an example of _____.

cross-training

Lisa recently joined a famous multinational company. During her first few days, she went to work wearing casual clothing. However, she gradually came to know that this was not the expected dress code as everyone in the office dressed in formal attire. This was not specifically told to her, nor was it officially established as she later found out. The formal dress code is an example of a(n) _____.

norm

Group cohesion tends to be relatively strong at the _____ stage of team development.

norming

An organization that rewards its team members through gainsharing is _____.

sharing the financial value of performance gains

How are organizations using teams to help increase customer satisfaction?

By training teams to meet the needs of specific customers

A work team is a small number of people who have been assigned responsibility for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

False

Once teams have made it to the performing stage, they no longer need fear a decline in performance.

False

Since teams that get stuck in the storming stage will be strained but productive, it is important for team leaders to focus the team on balancing cognitive and affective conflict.

False

The most common type of training provided to members of work teams is training in leadership skills.

False

Which of the following statements about social loafing is true?

It is more likely to occur in larger groups.

Which of the following kinds of teams is always temporary?

Project team

_____ are often used to develop new products, significantly improve existing products, roll out new information systems, or build new factories or offices within a specific time, following which the team members either move on to the next project or return to their functional units.

Project teams

Which of the following statements about team compensation is generally true?

Skill-based pay is more effective for self-directing teams performing complex tasks.