Ch. 2

Business intelligence

(BI) Applications and technologies to help users make better business decisions

Business

A formal organization whose aim is to produce products or provide services for a profit

_______________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions.

Business intelligence

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

Which of the following is responsible for enterprise-wide governance and usage of information to maximize the value of the organization's data?

Chief Data Officer (CDO)

Many companies have social networks that gather and use information from customers and employees thus creating an important role for the _____ to coordinate the protection of all data.

Chief Privacy Officer (CPO)

In the opening case study, the Samofi Pasteur Company utilized an information system to support ______, resulting in increased innovation and profitability.

Collaboration and teamwork

Transaction processing systems (TPS)

Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization's operational level

Digital dashboard

Displays all of a firm's key performance indicators as graphs and charts on a single screen to provide a one-page overview of all the critical measurements necessary to make key executive decisions

Which of the following is NOT a part of the firm's environment?

Employees

What solution would a corporation use if it had a collection of mostly older systems which it wanted to connect to one another?

Enterprise applications

Which knowledge management system gives organizations the capability of tagging, interfacing with corporate data repositories where the documents are stored, and creating an enterprise portal environment for employees to use when searching for corporate knowledge?

Enterprise content management (ECM) systems

Which capability of social software allows users to use real-time information streams, status updates, and announcements?

Feeds and notifications

Which of the following is NOT an application of social business?

General ledgers

Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing?

Google Drive

Which of the following is NOT a reason that collaboration and teamwork are more important today than ever?

Growth of outsourcing

Decision-support systems (DSS)

Information systems at the organization's management level that combine data and sophisticated analytical models or data analysis tools and support semistructured and unstructured decision-making

Executive support systems (ESS)

Information systems at the organization's strategic level designed to address unstructured decision-making through advanced graphics and communications

Interorganizational system

Information systems that automate the flow of information across organizational boundaries and link a company to its customers, distributors, or suppliers

Customer relationship management (CRM) systems

Information systems that track all the ways in which a company interacts with its customers and analyze these interactions to optimize revenue, profitability, customer satisfaction, and customer retention

Enterprise systems

Integrated, enterprise wide information systems that coordinate key internal processes of the firm. Also known as enterprise resource planning (ERP).

__________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization.

Knowledge management systems

Checking for quality and paying creditors would fall within which two functional areas?

Manufacturing and production, and finance and accounting

Middle management

People in the middle of the organizational hierarchy who are responsible for carrying out the plans and goals of senior management

Senior management

People occupying the topmost hierarchy, who are responsible for making long-range decisions, in an organization

Knowledge workers

People such as engineers or architects who design products or services and create knowledge for the organization

Data workers

People such as secretaries or bookkeepers who process the organization's paperwork

Production or service workers

People who actually produce the products or services of the the organization

Operational management

People who monitor the day-to-day activities of the organization

Supply chain management (SCM) systems

SCM) Information systems that automate The flow of information between a firm and its suppliers to optimize the planning, sourcing, manufacturing, and delivery of products and services

The order fulfillment process involves which of the following functional areas of a business?

Sales, accounting, and manufacturing and production

Which term refers to the use of social networking to extend a business' collaboration efforts in order to engage and connect better with employees, suppliers, and customers?

Social business

________________ commonly involves sites like Twitter and Facebook to collaborate with customers.

Social business

___________ is a way for individuals to provide feedback and reviews about products and services.

Social commerce

_________________ are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems.

Systems analysts

Enterprise applications

Systems that can coordinate activities, decisions, and knowledge across many functions, levels, and business units in a firm; include enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems.

Knowledge management systems (KMS)

Systems that support the creation, capture, storage, and this dissemination of firm expertise and knowledge

Electronic commerce (e-commerce)

The process of buying and selling goods and services electronically, involving transactions by using the Internet, networks, and other digital technologies

Management information systems MIS)

The study of information systems, focusing on their use in business and management

Electronic business (e-business)

The use of the Internet and digital technology to execute all of the business processes in the enterprise; includes e-commerce as well as processes for the internal management of the firm in coordination with suppliers and other business partners

____________ focus on day-to-day operations of a business including managing sales, payroll, and receipts.

Transaction processing systems

E-government

Use of the Internet and related technologies to enable government in public sector agencies' relationships with citizens, businesses, and other arms of government digitally

Portal

Web interface for presenting integrated personalized content from a variety of sources. Also refers to a website service that provides an initial point of entry to the web

An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a(n) ________.

business

The information systems department in an organization is responsible for maintaining all of the following EXCEPT ________.

business processes

Examining a map that depicts different colors based on flu outbreaks is an example of a digital ____________.

dashboard

A secretary assisting management is considered a _________ worker.

data

A government website that allows citizens to purchase fishing licenses is an example of ________.

e-government

Amazon.com is an example of ___________ because it sells products over the Internet.

electronic commerce

Firms use ________ systems to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system.

enterprise resource planning

Sharp Corporation implemented a(n) __________ system to help employees share ideas and opinions freely with each other.

enterprise social networking

The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and _________________.

human resources

A key benefit of collaboration is _______________, which focuses on deriving better and more unique ideas for products and services.

innovation

A business ________ is a logically related set of activities that defines how specific business tasks are performed.

process

Research shows that the return on an investment in collaboration technology is greatest for the ________ functions.

sales, marketing, and research and development