CH 2 Quiz

Which of the following statements indicates that Megabytes Inc. has implemented an organic structure?

At Megabytes, authority is decentralized to middle and first-line managers

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?

If workers have the relevant knowledge, then workers, rather than managers, should be in control of the work process itself.

Which of the following is true of dual command?

It causes confusion among subordinates.

Which of the following practices was advocated by Mary Parker Follett?

Workers should be allowed to exercise initiative in their everyday work lives.

Which of the following revelations from different research studies came to be known as the Hawthorne effect?

Workers' productivity being affected more by the attention received from researchers than by the work setting

Henry Fayol believed that in order to increase the efficiency of the management process, it is essential that:

all organizational members are entitled to be treated with justice and respect.

According to Taylor, the production process becomes more efficient with:

an increase in division of labor through specialization.

Mayfair Mobile's external environment is changing rapidly, and it responds by decentralizing decisions to lower-level managers so that the organization can react faster. Which of the following types of organizational structure allows this?

an organic structure

Fayol recommended the use of _____ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future.

an organizational chart

The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:

authority

_____ gives managers the right to direct and control their subordinates' behavior to accomplish organizational goals.

authority

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

bureaucracy

Managers who accept the assumptions of Theory X:

closely monitor workers to make sure that production is not affected.

If a manager designs the organizational hierarchy based on the characteristics of the organizational environment, he is acting in accordance with _____.

contingency theory

_____ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates.

contingency theory

_____ refers to a system where small workshops run by skilled workers produce hand-manufactured products.

crafts production

Obedience to a manager's authority is most consistent with Fayol's principle of

discipline

Obedience to a manager's authority is most consistent with Fayol's principle of:

discipline

_____ refers to the tendency of a closed system to lose its ability to control itself, and thus disintegrate.

entropy

In the context of management, rules refer to:

formal written instructions that specify actions to be taken under different circumstances.

Administrative management is the study of:

how an organizational structure is to be created such that it leads to high efficiency and effectiveness.

_____ refers to the chain of command extending from the top to the bottom of an organization

line of authority

An advantage of achieving the right worker-task specialization and linking people and tasks by the speed of the production line is:

lower costs

EZtronics' approach to management is consistent with Theory Y because:

managers at EZtronics have created a work setting that allows workers to exercise initiative.

Fayol's principle of initiative suggests that:

managers should encourage employees to be innovative and creative.

The aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions is called:

quantitative management

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that:

scientific management did not allow workers to exercise initiative and contribute to the organization.

The idea that employees who stay with the organization for many years develop skills on the job which can help the organization to become more efficient is consistent with Fayol's principle of:

stability of tenure

The idea that workers should be aware of how their performance affects the performance of the organization as a whole is most consistent with Fayol's principle of:

subordination of individual interests to the common interest.

The human relations movement advocates that:

supervisors be behaviorally trained to manage subordinates.

_____ is the performance gain caused by two or more departments coordinating their efforts.

synergy

According to Henri Fayol, discipline refers to:

the ability to act on one's own without direction from a superior.

In a bureaucracy, a manager's formal authority derives from:

the position he or she holds in the organization.

Job specialization refers to:

the process by which division of labor occurs as different workers gain expertise in tasks.

A company that wishes to increase the quality of its products should opt for _____, a branch of management science that provides tools to analyze the company's input, conversion, and output activities.

total quality management

An engineer receives orders from and reports to both his department manager and his project manager. This violates Fayol's principle of:

unity of command

Which of the following principles of management by Henri Fayol specifies that an employee should report to only one superior?

unity of command

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan. Which of the principles of Henri Fayol does this go against?

unity of direction