Ch. 9 Review Questions

An information system used to deliver e-learning courses, track student progress, and manage educational records is called __________. a learning object a learning management system an authoring tool e-learning

a learning management system

After-action reviews, best practice sessions, wikis, shadowing, and blogs are all technologies used during which step in the process of launching a knowledge management program? Capture the knowledge Locate the sources Identify the goal Organize, share, and value knowledge

Capture the knowledge

Which of the following best describes human capital? Human capital includes all the intangible assets and resources of an enterprise that are not captured by conventional accounting reports, but that still contribute to its value and help it achieve competitive advantage. Human capital includes the knowledge stored as documentation about business processes, procedures, policies, contracts, transactions, patents, research, trade secrets, and other aspects of the organization's operations, often stored electronically. Human capital includes the competencies and knowledge possessed by the organization's employees. Human capital describes the number and quality of all the relationships an organization's employees maintain, not just with one another but with clients, customers, suppliers, and prospective employees.

Human capital includes the competencies and knowledge possessed by the organization's employees.

In which category of e-learning might trainees attend a day-long class at the corporation's national conference and then continue on to advanced topics using e-learning after they go home? Hybrid e-learning Instructor-led e-learning Self-paced e-learning Self-guided e-learning

Hybrid e-learning

What is the first step in launching a knowledge management program? Locate the sources Capture the knowledge Identify the goal Brainstorm

Identify the goal

Which of the following statements comparing e-learning and classroom-based learning is false? Success in e-learning courses depends heavily on the students' ability to adapt, and especially to apply top-notch time management skills. E-learning and classroom learning are complements to one another, and organizations can blend them in creative ways. E-learning is one of those disruptive innovations with the potential to overturn existing industries in waves of creative destruction, not just in corporations, but in colleges and schools as well. In general, research that compares student outcomes for e-learning and classroom-based learning shows that classroom-based learning is far more effective than e-learning.

In general, research that compares student outcomes for e-learning and classroom-based learning shows that classroom-based learning is far more effective than e-learning.

Which of the following best describes self-paced e-learning? Self-paced e-learning programs blend online activities with in-class sessions to create a rich learning experience. In self-paced e-learning, students use online materials independently, with little or no instructor involvement. In a self-paced e-learning program, trainees might attend a day-long class at the corporation's national conference and then continue on to advanced topics using e-learning after they go home. Self-paced e-learning involves a teacher who guides students through the course, often using virtual classrooms, email, phone, discussion forums, and other collaborative technologies.

In self-paced e-learning, students use online materials independently, with little or no instructor involvement.

Which of the following statements about the human element in knowledge management projects is false? The human element's role in knowledge management efforts is critical because many incentives exist to hoard knowledge rather than share it. The semantic web offers considerable potential for large-scale knowledge management across enterprises by describing relationships among entities with the resource description framework (RDF). The right incentives can encourage employees to share knowledge. Knowledge management projects are more complex when the technologies underlying them are complicated, but can still be salvaged.

Knowledge management projects are more complex when the technologies underlying them are complicated, but can still be salvaged.

Expert location systems and social network analysis (SNA) are technologies used during which step in the process of launching a knowledge management program? Capture the knowledge You were Unsure and Correct Locate the sources Organize, share, and value knowledge Identify the goal

Locate the sources

Which of the following best describe content authoring tools? Content authoring tools include discussion forums, shared workspaces, blogs, and wikis. Narrated presentations, interactive presentations, screen captures, and simulations are all examples of content authoring tools. Content authoring tools are digital resources that can be embedded in a course in their proper place, and can be edited and reused for other purposes if needed. Content authoring tools are part of an information system used to deliver e-learning courses, track student progress, and manage educational records.

Narrated presentations, interactive presentations, screen captures, and simulations are all examples of content authoring tools.

Document management systems rely on optical character recognition (OCR) and intelligent character recognition (ICR) to convert paper-based information to searchable electronic format. What step in the process of launching a knowledge management program does this scenario illustrate? Organize, share, and value knowledge Identify the goal Locate the sources Capture the knowledge

Organize, share, and value knowledge

Which of the following statements about corporate versus educational e-learning is false? Over time, the requirements for corporate and educational e-learning are growing farther apart as universities and corporations continue to further specify their e-learning. Initially, corporations focused on self-paced e-learning modules that employees could take on their own time, while universities leaned toward simulating the learning experience of a face-to-face class led by a faculty member. Learning management systems developers learned to target either the corporate market or the educational market, and the products were different for each. While business software developers focused on corporate needs, the educational market became dominated by companies such as Blackboard and Desire2Learn, as well as open source products such as Moodle.

Over time, the requirements for corporate and educational e-learning are growing farther apart as universities and corporations continue to further specify their e-learning

In which category of e-learning would students use online materials independently, with little or no instructor involvement? Instructor-led e-learning Self-guided e-learning Hybrid e-learning Self-paced e-learning

Self-paced e-learning

Which of the following best describes social capital? Social capital includes the knowledge stored as documentation about business processes, procedures, policies, contracts, transactions, patents, research, trade secrets, and other aspects of the organization's operations, often stored electronically. Social capital includes all the intangible assets and resources of an enterprise that are not captured by conventional accounting reports, but that still contribute to its value and help it achieve competitive advantage. Social capital includes the competencies and knowledge possessed by the organization's employees. Social capital describes the number and quality of all the relationships an organization's employees maintain, not just with one another but with clients, customers, suppliers, and prospective employees.

Social capital describes the number and quality of all the relationships an organization's employees maintain, not just with one another but with clients, customers, suppliers, and prospective employees.

Fine Motors, as part of improving its knowledge management, wanted to identify its key employees who are tightly integrated into the informal networks of the firm. The firm needs a technique which can map and measure the strength of relationships between individuals and the various informal groups. Which of the following techniques will best fulfill Fine Motors' purpose? Intelligent character recognition Using a document management system Using an expert location system Social network analysis

Social network analysis

Which of the following best describes structural capital? Structural capital describes the number and quality of all the relationships an organization's employees maintain, not just with one another but with clients, customers, suppliers, and prospective employees. Structural capital includes the competencies and knowledge possessed by the organization's employees. Structural capital includes all the intangible assets and resources of an enterprise that are not captured by conventional accounting reports, but that still contribute to its value and help it achieve competitive advantage. Structural capital includes the knowledge stored as documentation about business processes, procedures, policies, contracts, transactions, patents, research, trade secrets, and other aspects of the organization's operations, often stored electronically.

Structural capital includes the knowledge stored as documentation about business processes, procedures, policies, contracts, transactions, patents, research, trade secrets, and other aspects of the organization's operations, often stored electronically.

Which of the following statements about the human element in knowledge management projects is false? The right incentives can encourage employees to share knowledge. The human element's role in knowledge management efforts is critical because many incentives exist to hoard knowledge rather than to share it. The semantic web, a web with meaning in which online resources and their relationships can be read and understood by computers, is too ambitious for the current technology. Knowledge management projects are prone to fail when the technologies underlying them are too complicated or the content is not useful.

The semantic web, a web with meaning in which online resources and their relationships can be read and understood by computers, is too ambitious for the current technology.

Narrated presentations, interactive presentations, screen captures, and simulations are all examples of __________. content authoring tools learning objects a learning management system collaboration tools

content authoring tools

When creating an e-learning program, a/an __________, who possesses the content expertise and knows what should be covered, may be hired. sponsor instructional designer course engineer subject matter expert

subject matter expert

Knowledge that encompasses the insights, judgment, creative processes, and wisdom that come from learning and long experience in a field, along with many trials and errors, is called __________. explicit knowledge tacit knowledge intuitive knowledge implicit knowledge

tacit knowledge