chap 11

Social loafing can be defined as the tendency of people to ___.

refrain from contribution toward group effort as they prefer not to suffer individual blame

The clarifier of a group _____.

removes confusion among members

Virtual teams function perfectly with _____.

structured tasks

In the context of team building techniques, adventure and challenge experiences used by some organizations focus on increasing the _____ of individuals.

team pride

The major issue of a group in the forming stage of its life is _____.

the development of trust

According to Glenn Parker and Roy Lacoursiere, the forming stage of a group's life is characterized by _____.

the lack of clarity of purpose and members' expectations

Identify a type of behavior that has negative effects on organizations and employees.

Counterproductive work behavior

Arrange the following steps of force field analysis in the correct sequence.

. 1. Depict the current state of an organization graphically 2. Increase the drivers or reduce the barriers to change by formulating strategies. 3. Implement change initiatives.

In order to ensure success, team members as well as leaders of a team should perform at _____ levels.

A and B

Which of the following factors foster groupthink in a team when combined with cohesiveness? (Check all that apply.)

A stressful context for making decisions A highly insulated group with limited access to information from external environment.

Drag and drop the tasks from leaders against the corresponding team processes. Instructions

Accountability - Clarity of assignments Learning - Development of members Partnering - Supportive work climate Buy-in - Agreement on direction Infrastructure - Allocation of resources

How do leaders enhance confidence among employees that they can implement any decision?

By giving them authority

Match the following D's of appreciative inquiry (in the left column) with their purposes (in the right column). Instructions

Designing - What should be Dreaming - What could be Discovery - What is Delivering - What will be

What makes virtual team operations feasible?

Development of Information technology

Who plays the role of a cheerleader in a group?

Encourager

According to Janis, which of the following are the ways in which a leader can avoid groupthink? (Check all that apply.)

Encouraging doubts from members Allowing members to play devil's advocate in order to challenge decisions Adopting an impartial stance while charging a group with a task

True or false: As a result of the trilogy of group cohesiveness, isolation, and stress, a group always arrives at successful decisions.

False

True or false: Social loafing is an important group process that benefits a team.

False

Which of the following problems is likely to occur as a group finishes stage III with norms of behavior and moves into stage IV for a mode of performance?

Groupthink

Match the following team sizes (in the left column) to their accurate purposes (in the right column).

Large teams - Offer the required abilities to preform a task Small teams - Facilitate participation of each group member

Which of the following is an important factor in deciding the size of a team?

Skills needed for tasks

Identify the examples of organizational citizenship behavior. (Select all that apply.)

Supporting others Having virtues of a good citizen Being true at heart

Identify the essential features of an effective team. (Check all that apply.)

Team members listen while others talk. Leaders encourage members to discuss before performing any task. Team members understand and accept the objectives of the team.

What does Cisco use to enhance teamwork?

Telepresence system

Who among the following possesses the ability of a group leader?

The ignition key

Which of the following practices do the best leaders follow to develop successful teams? (Check all that apply.)

They act like ignition keys of groups. They take timely and consistent decisions. They promote open-mindedness, innovation, and creativity through personal example.

Which of the following are the key characteristics possessed by excellent teams? (Check all that apply.)

They reach decisions through consensus. They give and accept constructive criticism aimed at solving problems. They agree on core values and norms of behavior.

Identify the time-tested practices that the best leaders should follow to develop successful teams. (Check all that apply.)

They should give credit to team members for their accomplishments. They should let employees know about the group's progress as well as its problems. They should master fundamentals and practice for perfection.

What should leaders do to improve team building in organizations?

They should use experiential strategies and activities.

Which of the following conditions favor a team approach in a group? (Check all that apply.)

When group members possess problem-solving skills and expertise When group acceptance is required to implement plans effectively

Which of the following is true of the situation in which a team approach usually works best in an organization?

When the most effective or highest-quality solution is desired

Effective leaders follow the dictum "hire the best and develop the rest." This implies that they _____.

appoint A- and B-level employees and train others to perform at A and B levels

One of the key roles of the _____ is to keep late members of a group up to date.

clarifier

Cisco president and CEO John Chambers used _____ to enable the company to innovate more quickly.

collaborative teams

The idea generator of a group is a(n) _____.

creative thinker

In the forming stage of a group's life, leaders can reduce uncertainty among members by _____.

explaining purpose and goals

A key role of a harmonizer in a group is to _____.

facilitate cooperation in the face of competition

According to Patrick Lencioni, one of the five dysfunctions that are lethal for the success of a team is _____.

fear of conflict

In the context of team processes that enhance organizational success, a key factor that is essential in all five team processes is

leadership

In the ___ stage, individuals try to determine acceptable behavior and the nature of the group's task as well as how to deal with each other to get the work done.

forming

Many times, employees engage in thinking when they are deeply involved in a cohesive group, and when the members' striving for unanimity overrides their motivation to realistically appraise alternative courses of action. This phenomenon is known as ___.

groupthink

A member who brings together contradictory viewpoints together is the _____ of a group.

harmonizer

The role of an encourager in a group is to _____.

help others make contributions toward organizational goals

In contrast to the five dysfunctions identified by Patrick Lencioni in his team dynamics model, members of highly effective teams _____.

hold one another accountable

Even after reaching the preliminary consensus, a leader can avoid groupthink by _____.

holding second-chance meetings to discuss residual doubts

A person who is unafraid of change in a group is the _____.

idea generator

Employees' belief that whatever they decide will become automatically successful is called _____.

illusion of invulnerability

Appreciative inquiry helps in team building by _____.

improving strengths and obtaining commitment through participation

The ignition key of a group is a person who _____.

initiates group actions

Kurt Lewin's force field analysis is a tool to _____.

understand organizational change in a better way