Chapter 10 MGT

When evaluating others for their failures, we tend to underestimate the influence of external factors and overestimate the influence of internal factors:

Fundamental Attribution Error

The ____________ occurs when the perceiver develops an overall impression of a person or situation based on one characteristic, either favorable or unfavorable.

Halo Effect

What are Judgements about what causes a person's behavior called?

Attributions

_________________ is the belief that power and status differences should exist within the organization.

Authoritarianism

T/F Emotional intelligence is particularly important for jobs that require a low degree of social interaction.

False - High Degree of Social Interaction

___________________ is characterized by the acquisition of power and the manipulation of other people for purely personal gain.

Machiavellianism

________________ refers to general assurance in one's own ideas, judgment, and capabilities.

Self Confidence

_______________ is an individual's strong belief that he or she can successfully accomplish a specific task or outcome.

Self Efficacy

When we tend to give too much credit to our internal factors when we do well and give too much blame to our external factors when we fail its called:

Self-serving bias

Elaine Hatfield, a therapist, reported feeling anxious during a therapy session. It was only later that she realized that her feelings mirrored the feelings of her client who was afraid that Elaine would ask her about her drug use. a) Emotional Contagion b) Cognitive Dissonance c) Relationship Management d) Self-Awareness

a) Emotional Contagion

_______________________ has four components, including self-awareness , which is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others. a) Emotional intelligence b) An Attitude c) Learning d) Self Efficacy

a) Emotional intelligence

An ____________________ says that characteristics of the person led to the behavior. a) Internal Attribution b) External Attribution

a) Internal Attribution

Every Thursday at 1:30 pm, Celine's cell phone sounds an alert, reminding Celine that she has a weekly appointment with her yoga trainer. Celine is using an _________________ to remind herself of her appointments. a) Organized System b) Clarity of Objectives c) Clarity of Mind

a) Organized System

Phuong believes she does not contribute much to her history class discussions because the instructor is intimidating. However, Phuong is ___________________________ because in physics class, where the instructor is much harsher but Phuong knows the material better, she is a strong contributor to class discussions. a) Making a fundamental attribution error b) Exhibiting the self-serving bias c) Stereotyping d) Demonstrating the halo effect

b) Exhibiting the self-serving bias

An _______________________ says that something about the situation caused the person's behavior. a) Internal Attribution b) External Attribution

b) External Attribution

You apply for a job and are invited to take a ________________ test. This questionnaire asks about your beliefs, attitudes, and work habits to determine your interests and motivations. a) Cognitive Ability b) Personality c) Stress Management d) Self Management

b) Personality

At age 34 and with Sjogren's syndrome, tennis player Venus Williams still had ______________________ , saying, "I'm persistent. I don't give up and I believe in myself no matter what the odds are and what you may experience." a) Self-Efficacy b) Self-Confidence c) A Perceptual Distortion d) Agreeableness

b) Self-confidence

Whenever Ashley needs to meet with the programmer assigned to her department, Rajiv who was born in India, she is anxious because she believes all Indian men have sexist attitudes toward women. Ashley is ____________________ Rajiv. a) Demonstrating the Halo Effect Toward b) Stereotyping c) Exhibiting the Self-Serving Bias About d) Making an External Attribution About

c) Exhibiting the Self-Serving Bias About

"Lyle, a third-grade teacher, often does not grade students' assignments promptly because he has too many students in his class," is an example of ________________ . a) Social Awareness b) Self-Serving Bias c) External Attribution d) Internal Attribution

c) External Attribution

Raul is a new manager. He can increase his employees' job satisfaction by: a) Setting easier goals for his employees b) Holding his employees accountable for higher performance c) Giving his employees more control over the way they do their work d) Asking his employees to work faster

c) Giving his employees more control over the way they do their work

Kristen is an amazing nurse. Even when the sights and sounds of her busy emergency room are overwhelming, she is always calm, and she makes her patients feel calmer, too. Kristen's friends describe her as "being on an even keel." She just doesn't seem to get depressed or manic the way some people do. a) Low Openness to Experience b) Low Emotional Stability c) High Emotional Stability d) High Openness to Experience

c) High Emotional Stability

Irene Rosenfeld, the CEO of Kraft Foods, knew that Kraft was in trouble when she came back in 2006. Although Rosenfeld wasn't sure she could turn the company around, she energized employees by encouraging them with the slogan "Let's Get Growing!" and publicly celebrating employee successes. As a result, employees felt more positive about both Rosenfeld and the company, and soon Kraft was on the road to recovery. a) Emotional Contagion b) Cognitive Dissonance c) Relationship Management d) Self-Awareness

c) Relationship Management

Ileen's manager thinks that she is an ideal employee. Always willing to do anything asked of her, Ileen never holds a grudge or speaks ill of her coworkers. a) Extroversion b) Introversion c) Low Agreeableness d) High Agreeableness

d) High Agreeableness

People who have a strong internal locus of control do well: a) In situations that require them to conform to the instructions and orders of another person b) In jobs such as sales, where success depends on the actions of others c) In situations that they cannot control d) In jobs that link rewards to work outcomes

d) In jobs that link rewards to work outcomes

Shakia likes people, but she needs a lot of time to herself as well. After a busy week, Shakia likes to go home, curl up with a good book, and not talk to anyone for a while. a) High Agreeableness b) Extroversion c) Low Agreeableness d) Introversion

d) Introversion

Mitch likes his coworkers, thinks his pay is fair, and appreciates the interesting assignments his boss gives him, so Mitch is likely to have high _________________ a) Self Management b) Emotional Stability c) Self Awareness d) Job Satisfaction

d) Job Satisfaction

In Business Brilliant, Louis Schiff writes that most millionaires are ____________________ ; for example, they believe that "it's important in negotiations to exploit the weaknesses in others" to come out on top. a) Extroverted b) Conscientious c) Authoritarian d) Machiavellian

d) Machiavellian

Gabriel Camacho is the interim Chief of Police for Harrisonburg, VA. Camacho wants to reach out to Spanish speakers in the community, and to do that, he recently worked with other Spanish-speaking officers to create a Spanish—language Facebook page. But Camacho also wants to meet the needs of the non-Latinx people in his community, and sometimes he finds that different groups want different things from him. This causes Camacho to experience: a) task demands. b) challenge stress. c) role ambiguity. d) role conflict.

d) role conflict.