Chapter 12

The most common incident, classified as workplace violence is: A. death by gunshot B. fist-fighting C. verbal threats D. robbery E. cyberstalking

C

Downsizing in a company with a positive safety climate creates low safety compliance. True False

F

In workplace stress, one can define acute stressors as events that occur infrequently, but are extremely stressful. True False

T

Job stressors (or stress inspectors) refer to individuals in an organization's human resource department that monitor and control workplace employee stress. True False

F

Bill C-45 amends the Criminal Code to: A. charge employers with fraud if they fail to annually report chemical spills B. charge employees with an offense if they are involved in a rental car accident C. charge a company if they have an increase in workers compensation claims D. make a supervisor legally responsible if they do not prevent harm to their workers E. charge corporate executives if WHMIS training is not conducted annually

D

Curative solutions to stress management are measures that attempt to: A. change the causes of stress B. prevent stress from ever occurring C. encourage constructive stress D. correct the outcomes of stress E. control stress-related problems by threatening poorly performing employees with discipline or dismissal

D

The Canadian Centre for Occupational Health & Safety Act is concerned with the following objectives EXCEPT: A. developing policies aimed at reducing occupational hazards B. serving as a national statistics centre for occupational health and safety C. promoting health and safety in Canadian workplaces D. monitoring annual workplace inspections E. consulting all levels of government on health and safety issues

D

Which of the following activities is NOT part of a health and safety audit? A. review of training records and manuals B. interviews of front-line employees C. tour of the workplace D. review of monthly financial statements E. surveys of supervisors and senior management

D

Workplace stress: A. must be diagnosed by an occupational health nurse B. can be controlled with medication C. only affects management staff D. may increase workplace performance E. occurs usually when workplace demands are not rewarded with monetary bonuses

D

Curative solutions to workplace stress attempt to change the causes of stress while preventative solutions attempt to correct the outcome of stress. True False

F

Changes to the Canada Labour Code include the removal of references of "health and safety officers" replaced by "the Minister". This makes the Minister responsible for exercising duties previously performed by health and safety inspectors. True False

T

A successful employee AIDS program should include an organizational policy that: A. protects an employee's right to privacy B. isolates an HIV-positive employee from the others C. puts an employee with aids on mandatory long-term disability D. does not hire HIV-positive employees unless they agree to forego company medical plans E. allows co-workers know that when employee is HIV-positive

A

Supervision can be a workplace stressor when: A. employees have inadequate authority to match one's responsibilities B. the workplace climate is focused on safety C. poorly defined jobs allow employees to set their own standards, time limits, and rewards D. jobs are clearly and fairly defined E. there is consistent and meaningful feedback

A

The human resource department can be proactive in preventing burnout in employees before it occurs by: A. rearranging work assignments B. utilizing less resources on training managers C. not allowing jobs to be redesigned D. discouraging temporary job leaves E. limiting external counseling that is covered by the company benefit plan

A

The two common types of injuries that may be reduced through the application of ergonomic principles are: A. lower back injuries and repetitive-strain injuries B. repetitive-strain injuries and bullying C. lower-back injuries and slips and falls D. slips and falls and carpal tunnel syndrome E. eye strain and neck soreness

A

The worker accepting all the customary risks inherent in a given job was legally referred to as: A. assumption of risk B. the careless worker model C. the shared responsibility model D. the injury model E. the expendable worker assumption

A

It is important to have plans and policies in place to deal with pandemics for all of the following reasons EXCEPT that: A. employers have an obligation to protect their staff B. according to health Canada, it will not be necessary for small sized companies C. sick leave and time off policies need to be defined D. employees could be absent due to the necessity of providing care to family members E. a major influenza pandemic would result in huge absentee rates

B

One major purpose of all occupational health and safety laws is: A. compensate workers for injuries incurred at the workplace B. stop injuries before they happen C. punish employers for infracting safety legislation D. removeone incentive for employees to unionize E. label dangerous goods

B

Specific actions that the human resource department can do to reduce employee stress include all of the below EXCEPT: A. clearly define employee roles and responsibilities B. allow decision making by managers only C. ensure employee workloads are compatible with their capabilities D. develop appropriate work schedules E. improve the communication process

B

The study of the relationship between the physical attributes of workers and their work environment, in order to reduce physical and mental strain, and to improve both productivity and comfort is called: A. etymology B. ergonomics C. entomology D. epistemology E. erotology

B

The total cost of workplace accidents, including compensation and indirect expenses, but not other social costs, currently in Canada runs to over __________ annually. A. $4 billion B. $19 billion C. $1 billion D. $15 billion E. $50 billion

B

Documented supervisor support for safety, internal group processes and boundary management are all examples of: A. a safety audit B. organizational level dimensions of an organization's safety climate C. local work group dimensions of an organization's safety climate D. a joint health and safety committee's mandate E. downsizing requirements

C

Hazard classification, cautionary labeling of containers, the provision of (material) safety data sheets or (M)SDSs), and worker education and training are the primary objectives of: A. the Canada Labour Code B. the Hazardous Products Act C. the Workplace Hazardous Material Information System (WHMIS) D. the Canadian Centre for Occupational Health and Safety Act E. the Transportation of Dangerous Goods Act

C

The responsibility for the handling and shipping of dangerous materials is regulated under the Transportation of Dangerous Goods Act. True False

T

It is estimated that about __________ Canadian workers die every working day from an occupational injury or disease. A. six B. three C. ten D. fourteen E. twenty-five

B

A work place health and safety committee is: A. a key element in both federal and provincial labour legislation B. recommended by most worker's compensation boards as an alternative to formal labour hearings C. suggested by provincial labour legislation as one means of handling labour disputes D. is not usually required in any workplace with 200 or less employees E. is responsible for handling compensation payouts

A

Although the situation in Canada may likely be somewhat different, in the United States workplace violence: A. is the second-highest cause of workplace death for women B. is the single-highest cause of all workplace deaths C. appears large but studies show it to be a minor cause of injury and death in the workplace D. is usually caused by the most productive and satisfied employees E. surprisingly has little impact on such jobs as taxi drivers and service station attendants

A

One proactive means for human resource specialists to evaluate the extent of dysfunctional stress in an organization is by: A. performing a stress audit B. redoing job analysis C. performing further job evaluation D. performing a workforce demographic analysis E. analyzing the age breakdown of employees

A

Overall in Canada, men are _________ to have a time-loss injury in the workplace than women, measured per thousand workers. A. more likely B. less likely C. twice as likely D. three times as likely E. four times less likely

A

When an OHS inspector arrives at the employers, the employer should do which of the following? A. all of the choices B. be diligent C. takenotes and answer questions directly D. be prepared E. ensure safety policy is posted inside of the front door and is easily visible to the inspector

A

Young workers age 15-29 have the highest rate of workplace injuries. Governments and companies are trying to curb this trend by: A. providing training about their health and safety rights and responsibilities B. hiring older workers for higher risk positions C. requiring all young workers to watch workplace safety videos in order to be insured by workers' compensation D. raisingthe legal age for workers in dangerous industries to 18 years of age E. specifically reducing the chemical elements that young workers are exposed to

A

A list of contemporary safety issues could include current topics, such as: A. dangerous farm machinery B. sick building syndrome C. black lung disease D. smelter accidents E. tetanus immunization

B

Which of the following may help reduce mental health problems? A. spending large amounts of time playing video games B. watching documentaries about mental health issues C. setting your screen saver to bubbles D. lower job security E. having a higher household income

E

The category of physical health hazards includes ALL FOUR of the following: noise, radiation, parasites, and insects. True False

F

The ongoing, daily problems and hassles at work that cause stress are referred to as psychological stressors. True False

F

The word joint in joint health and safety committees refers to the fact that these committees are made up of all employers in a given jurisdiction, all of whom have a joint responsibility for workplace safety. True False

F

When job stress is completely absent, workplace performance tends to be consistently high. True False

F

With the growing emphasis on health and safety in the workplace, accident rates are no longer considered high. True False

F

Workplace accident rates can be reduced only through the creation of a health and safety committee. True False

F

Generally speaking, in companies under federal jurisdictions, all industrial units are inspected at least once a year by government safety inspectors to ensure their safe operation and compliance with the law. True False

T

In order to get a more complete picture of mental health in the workplace, it is important to also consider the influence of life at home. True False

T

Pandemic plans/policies must be developed by companies of all sizes to protect their workers. True False

T

Presenteeism describes employees who come to work and achieve optimal levels of productivity. True False

F

The three fundamental employee rights dealing with occupational safety are: A. right to go on health and safety training courses; right to limit dangerous work; and the right to participate in correcting hazards B. right to know about workplace hazards; the right to participate in correcting hazards; and the right to refuse dangerous work C. right to investigate accidents; right to refuse dangerous work; and the right to review hazardous products D. right to go on health and safety training courses; right to investigate accidents; and the right to limit dangerous work E. right to know about workplace hazards; the right to review hazardous products; and the right to limit dangerous work

B

Which of the following is NOT a federal law affecting the health and safety of workers? A. Canadian Labour Code (Part II) B. Ontario Human Rights Commission C. Hazardous Products Act D. Transportation of Dangerous Goods Act E. Canadian Centre for Occupational Health and Safety Act

B

Working conditions that directly influence the health and safety of employees are: A. job responses B. job stressors C. workplace stressors D. stress causing workplace conditions E. stress matrix factors

B

One of the most recent threats in a workplace involves: A. verbal threats B. peeping in washroom facilities C. bullying D. cyber stalking E. identity theft

D

Preventive solutions to stress management are measures that attempt to: A. prevent stress from ever occurring B. encourage constructive stress C. correct the outcomes of stress D. change the causes of stress E. control stress-related problems by threatening poorly performing employees with discipline or dismissal

D

Some causes of workplace stress can include all the below EXCEPT: A. poor supervision B. organizational change C. downsizing D. family problems E. insecure workplace climate

D

A safety inspector while carrying out their duties may: A. developand promote health and safety workplace programs B. provide annual WHMIS training C. visit workplaces only on a regular monthly basis D. not remove or test workplace materials or equipment E. at any reasonable time enter any workplace and conduct an examination

E

A typical list of the responsibilities for a work place health and safety committee could include all the following EXCEPT: A. dealing with employee complaints B. participating in the investigation of workplace injuries C. monitoring records of injuries and illnesses D. developing, establishing, and promoting safety programs and procedures E. worker's compensation payments

E

Like workers' compensation legislation, a major purpose of health and safety legislation is to investigate workplace accidents, and compensate injured employees and/or fine employers. True False

F

When safety motivation is high, employees are less likely to work in a safe manner. True False

F

Burnout can be defined as a condition of mental and emotional exhaustion that results in substantial and prolonged stress. True False

T

It is estimated that currently, every minute worked costs the Canadian taxpayer close to $60, 000 in compensation payments to injured workers. True False

T

One piece of legislation that details the elements of an industrial safety program and provides regulations for problems is the Canada Labour Code. True False

T

One reason that workplace accident rates remain high is that new hazards are continuing to appear all the time. True False

T

Part of a company's health and safety policy should include any member of the public who enters company property. True False

T

Reasons that workplace safety is such a complex issue to manage includes ALL the following: that some industrial diseases do not show up for years; that employers may "clean up" a problem before a health inspector arrives; and that employees may fail, or even refuse, to follow safe practices. (All three must be right for sentence to be true.) True False

T

Recent changes to Ontario law now require all supervisors and employees covered by the OHSA to complete a one-hour training program to educate them on their rights and responsibilities regarding safety. True False

T

Responsibility for workplace health and safety rests with ALL of the following: top management, supervisors, and employees. True False

T

The Workplace Hazardous Material Information System requires that suppliers label all hazardous materials, and provide a material safety data sheets on each one. True False

T

The careless worker model was an early approach to workplace safety which assumed that accidents were due to worker's carelessness. True False

T

The federal law that requires labels on all hazardous products is the Workplace Hazardous Material Information System. True False

T

The newer approach to workplace safety that relies on the cooperation of both the employer and the employees is referred to as the shared responsibility model. True False

T

The recently amended Hazardous Products Regulations now includes the GHS (Globally Harmonized System of Classification and Labelling of Chemicals) and is known as WHMIS 2015. True False

T

There is growing evidence that safety climate is an important factor affecting safety knowledge and motivation. True False

T

Work overload, role ambiguity, and shift work are ALL causes of workplace stress. True False

T

Workplace stress can be defined as the harmful physical and emotional responses that can occur when there is a conflict between job demands and employee control over those demands. True False

T

With regard to safety, even in well managed and safety conscious organizations, the text suggests that one mistake often made by these organization is to: A. forget about safety issues when designing orientation programs B. overly emphasize safety issues in orientation programs C. play down safety issues in orientation programs so as to not cause fear or apprehension about the job D. not ask newly hired workers what their opinion is concerning organizational safety procedures E. ask workers to have a few accidents in the first month so that they will learn on their own about the dangers

A

A work place health and safety committee is usually required in every workplace where the employee count exceeds: A. 15 B. 20 C. 50 D. 75 E. 100

B

Which of the following is true about stress-related absences in Canada? A. they cost the Canadian economy over $15 billion a year B. they average about 20 days in length C. they exceed the costs of smoking cessation programs D. they have quadrupled since 1995 E. flex-hours are helping to reduce the number of stress-related absences

B

One feature of worker's compensation programs is that: A. they are proactive, but not proactive enough B. by applying pressure on employers they have noticeably reduced the number of accidents C. they are after-the-fact efforts D. they have had a large impact on workplace related illnesses E. they do not concern themselves with workplace safety

C

Simply described, ergonomics involves the: A. study of money, banking, and the theory of trade between nations B. study of different ethnicities and diversity C. study of the relationship between people and their jobs D. study of workforce and employment rates over time E. study of international demographic trends

C

The administration of workplace safety programs falls mainly under: A. federal jurisdiction B. municipal jurisdiction C. provincial jurisdiction D. the jurisdiction of Canadian labour congress E. the jurisdiction of the United Nations

C

The federal Workplace Hazardous Material Information System: A. requires that hazardous materials may not be produced without government permission and supervision B. requires that suppliers do not label all hazardous products in order to avoid people worrying C. requires that suppliers provide a material safety data sheet on each hazardous product they produce D. requires that chemicals be listed in a company it data base E. does not apply to businesses with less than 50 employees

C

The stress performance model indicates that the relationship between workplace stress and job performance is such that when workplace stress is entirely absent: A. performance is high B. performance is high but workers are dissatisfied C. performance tends to be low D. performance starts high but then drops down E. the model shows no direct correlation between performance and stress

C

When charged with a safety offence, a company's best defense is that the company took all reasonable steps to avoid the particular event, a defense that is referred to (legally) as: A. due process B. reasonable cause C. due diligence D. mea culpa E. covering its behind

C

By and large, workplace accidents are caused by an often complex combination of factors that include: A. poor eye hand coordination and employee behavior B. employee behaviour only C. unsafe working conditions only D. poor eye hand coordination only E. employee behaviour and unsafe working conditions

E

In a safety conscious and properly managed organization, health and safety is the responsibility of all EXCEPT: A. line supervisors B. employees C. senior management D. middle management E. the shareholders

E

In order to help employees feel safer in the workplace, employers are undertaking which of the following measures? A. assessing the work site for hazards B. developing emergency evacuation plans C. outlining safety competencies for managers and supervisors D. implementing training programs for safety issues E. all of the choices

E

Major categories of causes of workplace stress can include which of the following? A. relationships at work B. role in the organization C. factors unique to the job D. career development E. all of the choices

E

The Transportation of Dangerous Goods Act and WHMIS requires that: A. Transport Canada (a federal agency) be responsible for handling and transporting dangerous materials B. all dangerous goods being transported be labelled as such C. that the carrier of any dangerous goods be informed of them D. all dangerous materials are classified according to a coding system E. all of the choices

E

Which of the following is NOT a symptom of stress that can harm an employee's job performance? A. workplace injuries B. cardiovascular disease C. psychological disorders D. back injuries E. impaired far sighted vision

E