Chapter 12 quizzes

According to the comprehensive approach to change, which of the following is the first step in the change process?

Recognition of the need for change

Workers at an automobile factory demand higher pay and better benefits. This leads to a subsequent change in pay policies. This is an example of organization change due to a(n) _____.

internal forces

A(n) _____ is the person who actually conceives of and develops a new idea, product, or service by means of the creative process.

inventor

_____ is any substantive modification to some part of the organization.

organization change

Diagnostic activities, third-party peacemaking, and process consultation are activities associated with:

organization development.

A change in the distribution of authority is an example of a change in:

organizational structure and design.

An example of an internal force that drives an organization toward change is:

workers' demand for a change in working hours.

Timeless Ventures, a renowned watch store, decides to sell electronic goods, clothes, and footwear in addition to selling watches. According to the areas of organization change, which of the following processes will Timeless Ventures have to implement to carry out this major transition?

Business process change

_____ is the stage in which an organization takes a developed idea and uses it in the design, manufacturing, or delivery of new products, services, or processes.

Innovation application

Which of the following is true of force-field analysis? a. It helps in overcoming resistance to change. b. It encourages ethical compliance in an organization. c. It is used in the process of job designing. d. It is involved in the prediction of market trends.

It helps in overcoming resistance to change.

Which of the following is true of organization development? a. It is intended to increase organizational efficiency. b. It uses behavioral science knowledge. c. It is limited to the sales department of organizations. d. It uses enterprise resource planning.

It uses behavioral science knowledge.

Marina, the store manager of a store that sells women's shoes, decides to change the focus of the store to women's handbags. Following the Lewin model, which of the following should be Marina's first step?

She should explain to her subordinates the necessity to make the change.

Which of the following is an external force that drives an organization toward change?

Technological innovations in the market

Which of the following is true of process innovations? a. They are changes in the way products or services are manufactured, created, or distributed. b. They affect the broader context of development and do not directly affect manufacturing. c. They refer to changes in the physical characteristics of existing products or services. d. They are less important than product innovations when innovation enters the phase of growth.

a. They are changes in the way products or services are manufactured, created, or distributed.

A year ago, Connect Inc., a telecom company, launched a cellular phone with a feature of video calling. Being the first of its kind, the product acquired sky-high profits in no time. However, in the past few months, many companies launched similar products with the same feature of video calling. Connect Inc. is now in the _____ phase of organizational innovation.

innovation maturity

Rebecca decides to introduce a new discount strategy to the customers of her restaurant. Before deciding upon the strategy, she holds a meeting with her employees so that they can express their opinions and suggestions. In this scenario, Rebecca attempts to overcome her employees' resistance to change by _____.

encouraging participation

Reek Row, a local café, decreases the prices of its coffees. It does this in an attempt to encourage customers to choose its café over its competitor, a neighboring coffee shop that sells coffee at lower prices. This is an example of organization change due to a(n) _____.

external force

Colin's Crib, a local pizza shop, sells pizza to customers who visit the store. Recently, it introduces home delivery for its customers. This is an example of a _____.

process innovation

_____ are changes in the physical characteristics or performance of existing commodities or services or the creation of brand-new commodities or services.

product innovation

_____ is a piecemeal response to circumstances as they develop.

reactive change

_____ is the radical redesign of all aspects of a business to achieve major gains in cost, service, or time.

reengineering

The final step in the Lewin model is:

refreezing

According to the Lewin model, refreezing refers to:

reinforcing a change so that it becomes a part of the system.

Revival Anew, a home furnishing company, decides to upgrade its wood processing machinery. This is an example of a change in the area of _____.

technology and operations