Chapter 2

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

Extranet

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

Extranet

An inventory control system is an example of an MIS. T or F

False

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

KMS

An information systems manager:

Manages data entry staff

Which level of the organization is an ESS specifically designed to serve?

Senior Management

Which of the following decisions requires knowledge based on collaboration and interaction? How long will it take to manufacture this product? Which product design is the most efficient for the user in terms of energy use? Should we work with outside vendors on new products and services? In which geographical locations are our products garnering the most sales? How can we produce this product more cheaply?

Should we work with outside vendors on new products and services?

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

Supple Chain Management

The principal liaison between the information systems groups and the rest of the organization is a(n):

Systems analyst

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?

TPS

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

The time/space collaboration and social tool matrix

A key word in social business is "conversations." T OR F

True

An organization's MIS and DSS supply an ESS with summarized information. T OR F

True

One example of a business process is shipping a product to a customer. T or F

True

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

e-business

A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal

Enterprise

________ systems are also known as enterprise systems.

Enterprise resource planning

A DSS is most commonly used by the operations management level of an organization. T or F

False

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies. T or F

False

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources. T or F

False

For nonroutine decision making, senior managers rely on management information systems. T or F

False

Identifying customers is a business process handled by the human resources function. T OR F

False

Most transaction processing systems use sophisticated mathematical models or statistical techniques. T OR F

False

Operational managers use ESS primarily to solve specific problems. T or F

False

Production tasks are coordinated through the use of social networks in social business. T OR F

False

Which of the following is a highly structured decision? Granting credit to a customer Creating a new product Forecasting new industry trends Calculating the best trucking routes for product delivery Estimating the effect of changing costs of supply materials

Granting credit to a customer

Which of the following is not a business benefit of collaboration? Improved compliance with government regulations Improved financial performance Improved customer service Improved innovation Improved quality

Improved compliance with government regulations

Which of the following statements is not true? In 2016, the median wage for IT/MIS jobs is about $80,000. Out of 114 occupations, MIS is ranked 15th in terms of salaries. In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT. In the next eight years to 2024, IS/MIS will add about 500,000 jobs. The growth of online software services and cloud computing is impacting the job prospects for computer programmers.

In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT.

Which of the following statements regarding IBM Notes is not true? It is a widely used collaboration tool at larger firms. It provides tools for full version control of all company documentation. It provides capabilities for wikis and microblogging. It began as an e-mail and messaging client. It is designed to provide security for sensitive corporate information.

It began as an e-mail and messaging client.

Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true? The new system provides a bird's-eye view of the entire Plan workforce. The new system is cloud-based and delivers information on a secure mobile platform. The new system enables employees to update their own personal information. The new system helps manage grants and donations received by Plan International. It took six months to implement a working system at Plan International's international headquarters.

It took six months to implement a working system at Plan International's international headquarters.

An ESS supports which of the following? Transactional needs of the organization Decision making and administrative activities of middle managers Knowledge and data workers in an organization Day-to-day processes of production Long-range planning activities of senior management

Long-range planning activities of senior management

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories?

MIS

Which of the following would you use in order to determine which of your suppliers has the best and worst records for keeping to your production schedule? UPS CRM TPS DSS MIS

MIS

Producing a bill of materials is a business process in which of the following functional areas? Research and development Manufacturing and production Sales and marketing Human resources Finance and accounting

Manufacturing and production

SVF uses which of the following collaboration tools?

Microsoft SharePoint Online

The term management information systems refers to a specific category of information systems serving:

Middle management functions

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? Same time/remote Different time/remote Same time/same place Remote/colocated Synchronous/colocated

Remote/colocated

Which of the following types of system enables management to make better decisions regarding organizing and scheduling sourcing, production, and distribution?

SCM

Which of the following statements about collaboration is not true? In business, a collaboration can last as little as a few minutes. Businesses need special systems for collaboration. One business benefit of collaboration is improved innovation. Successful collaboration can be achieved through technology regardless of the organization's culture or structure. Business collaboration relies on the formation of teams that are assigned a specific task or goal

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

Which of the following job categories is expected to experience the most growth over the next eight years?

Systems analysts

A(n) ________ is typically a major source of data for other systems.

TPS

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?

TPS

You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? TPS TPS with DSS capabilities TPS with ESS capabilities DSS with MIS capabilities TPS with MIS capabilities

TPS with MIS capabilities

A DSS uses internal information as well as information from external sources. t or f

True

A TPS is an information system that keeps track of all of the daily routine transactions of a business. T or F

True

A web interface used to present integrated personalized business content to users is called a portal. T or F

True

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams. T or F

True

Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. T OR F

True

Global firms can collaborate from different locations at the same time using synchronous collaboration tools. T of F

True

IT governance refers to the overall decision-making that guides the IT strategy of a firm. T OR F

True

In 2016, the median wage for IT/MIS jobs is about twice the level for all occupations. T OR F

True

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance. T or F

True

One example of a business process is shipping a product to a customer. T OR f

True

Supply chain management systems are more externally oriented than enterprise systems. T or F

True

The number of IS/MIS jobs is projected to grow 50% faster than the average job growth for the economy as a whole in the next eight years. T OR F

True

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business. T OR F

True

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.

Video conferencing

All of the following job categories are expected to grow over the next eight years except: computer programmers. systems analysts. database administrators. computer support specialists. software engineers.

computer programmers.

Using the Internet to buy or sell goods is called:

e-commerce

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

Which of the following systems is designed to support organization-wide process coordination and integration?

enterprise applications

Order fulfillment involves all of the following business processes except: making customers aware of the product. submitting the order. shipping the product. checking the customer's credit. assembling the product.

making customers aware of the product

The ________ function is responsible for identifying customers.

sales and marketing

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

the Internet and networking technologies

All of the following are reasons for the increased business focus on collaboration and teamwork, except for: the need for creating innovative products and services. the need for more efficient work hierarchies. greater global presence. growth of "interaction" jobs. the need to reduce communication costs.

the need for more efficient work hierarchies

All of the following are examples of business intelligence systems except a system that: focuses on problems that are unique and rapidly changing. addresses nonroutine decisions. summarizes and reports on a company's basic operations. tracks the flows of materials in a factory. compares total annual sales figures for specific products to planned targets.

tracks the flows of materials in a factory

The four major types of enterprise applications are:

ERP, SCM, CRM, and KMS.

Which of the following systems would you expect to deliver integrated, personalized business content through a web-based interface?

ESS

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

ESS

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?

ESS

What is the most important function of an enterprise application?

Enabling business functions and departments to share information

Which of the following types of system would you use to manage relationships with your customers?

CRM

Which of the following is an example of a cross-functional business process? Assembling a product Identifying customers Transporting the product Paying creditors Creating a new product

Creating a new product

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

DSS

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

DSS

Which of the following is a firm's CPO responsible for? Enforcing the firm's information security policy Overseeing the use of information technology in the firm Making better use of existing knowledge in organizational and management processes Ensuring that the company complies with existing data privacy laws Acting as liaison between the information systems group and the rest of the company

Ensuring that the company complies with existing data privacy laws

________ allows you to communicate with avatars using text messaging.

A virtual word

You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?

An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

A ________ is a senior manager who oversees the use of IT in the firm. CIO CFO CEO CTO CKO

CIO

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

DSS