Chapter 2
Management behavior
A company's ethical standards must be reinforced by which of the following? A. Management behavior B. Press releases C. Employee ethics pledges D. A public statement of its ethics policy
Personal behavior
Each of the following is a category of managerial ethics, EXCEPT which one? A. Behavior toward the organization B. Behavior toward employees C. Personal behavior D. Behavior toward stakeholders
Reading a good text on ethics
Each of the following is a determining factor for a personal code of ethics, EXCEPT which one? A. Influence of your peers B. Observed behavior of your parents C. Reading a good text on ethics D. Desire for success
Refusal stance
Each of the following is an approach to social responsibility, EXCEPT for which one? A. Refusal stance B. Accommodative stance C. Defensive approach D. Proactive stance
U.S. tax codes
Each of the following is an example of U.S. government direct regulation EXCEPT which one? A. U.S. tax codes B. National Labor Relations Board (NLRB) C. Equal Employment Opportunity Commission (EEOC) D. Federal Trade Commission (FTC)
Tax incentives
Each of the following is an example of business influencing government, EXCEPT which one? A. Tax incentives B. Lobbying C. Political Action Committees (PAC) D. Personal contacts
Consumerism
Each of the following is an example of government intervention to ensure social responsibility to consumers, EXCEPT for which one? A. Food and Drug Administration (FDA) B. Consumerism C. Children's Online Privacy Protection Act D. Federal Trade Commission (FTC)
Competitors
Each of the following is one of the organizational stakeholders for social responsibility, EXCEPT which one? A. Competitors B. Investors C. Customers D. Employees
Recycling
Each of the following is one of today's environmental issues, EXCEPT which one? A. Recycling B. Land pollution C. Global warming D. Air pollution
Have a formal code of ethics.
If a company isn't sure how to handle situations that involve ethics, which of the following should it consider? A. Deal with each ethical issue as it arises. B. Hire only individuals with good character. C. Poll the employees to get a consensus on ethics. D. Have a formal code of ethics.
Regulatory laws
In a free market economy, the government can influence business behavior by which of the following? A. Congressional pressure B. Government coercion C. Regulatory laws D. Town Hall meetings
Gather all the facts.
Prior to making any decisions regarding ethical issues, a manager should first do which of the following? A. Gather all the facts. B. Review past decisions in similar cases. C. Consider alternative recourse. D. Notify all involved parties.
Obstructionist stance
The few organizations that do as little as possible to solve social or environmental problems have little regard for ethical conduct and go to great lengths to deny or cover up wrongdoing are taking which of the following approaches? A. Proactive stance B. Accommodative stance C. Defensive stance D. Obstructionist stance
Proactive stance
The McDonald's Corporation Ronald McDonald House is an example of which of the following approaches to social responsibility? A. Obstructionist stance B. Proactive stance C. Accommodative stance D. Defensive stance
Sustainability
Using renewable resources and managing limited resources responsibly and efficiently in pursuit of a green policy is known by which of the following terms? A. Sustainability B. Production processes C. Carbon offsets D. Product modification
Whistleblower
What is the common term used to describe an employee who discovers and tries to put an end to a company's unethical, illegal, or socially irresponsible actions by publicizing them? A. Informer B. Investigator C. Advocate D. Whistleblower
Environment
When a company adopts a voluntary recycling program, it focuses on what area of social responsibility? A. Environment B. Investors C. Employees D. Customers
Tax advantages
When defining its sense of social responsibility, a firm typically addresses each of the following areas of concern, EXCEPT which one? A. Environment B. Employees C. Customers D. Tax advantages
Ambiguous laws can often be interpreted in different ways.
Which of the following best describes what is meant by ambiguous laws? A. Ambiguous laws reflect strict statutory standards. B. Ambiguous laws are laws that apply to social deviancy. C. Ambiguous laws can often be interpreted in different ways. D. Ambiguous laws are laws that are based on ethics.
When an activity may benefit an individual to the detriment of the organization
Which of the following describes a conflict of interest? A. When two companies compete for the business of the same customer B. When people on two sides of an issue agree to disagree C. When a company is in conflict with government regulations D. When an activity may benefit an individual to the detriment of the organization
Social responsibility
Which of the following is a concept that addresses the overall way in which a business attempts to balance its commitments to relevant groups and individuals in its social environment? A. Social responsibility B. Ethics C. Managerial ethics D. Business ethics
Costs of a social agenda
Which of the following is a consideration a small business owner should make before making a commitment to social responsibility? A. Costs of a social agenda B. Impact on revenues C. Value to the employees D. Reaction of competitors
A belief that a high level of customer satisfaction is good business
Which of the following is the defining factor for a company's decision to strictly follow the Consumer Bill of Rights? A. A belief that a high level of customer satisfaction is good business B. The number of complaints they receive C. Government audits D. Competitive practices
Social responsibility is voluntary and not mandated.
Which of the following is true about a company's social responsibility? A. If an action is legal, it is also ethical. B. Social responsibility is voluntary and not mandated. C. Only large corporations need to be concerned with social responsibility. D. Whistleblowers are always protected against abuse.
Ethical behavior is behavior that conforms to what's right and wrong.
Which of the following is true about ethical behavior? A. Ethical behavior is determined under FTC guidelines. B. Ethical behavior varies from company to company. C. Ethical behavior is behavior that conforms to what's right and wrong. D. Ethical behavior is the same worldwide.