Chapter 2

Management behavior

A​ company's ethical standards must be reinforced by which of the​ following? A. Management behavior B. Press releases C. Employee ethics pledges D. A public statement of its ethics policy

Personal behavior

Each of the following is a category of managerial​ ethics, EXCEPT which​ one? A. Behavior toward the organization B. Behavior toward employees C. Personal behavior D. Behavior toward stakeholders

Reading a good text on ethics

Each of the following is a determining factor for a personal code of​ ethics, EXCEPT which​ one? A. Influence of your peers B. Observed behavior of your parents C. Reading a good text on ethics D. Desire for success

Refusal stance

Each of the following is an approach to social​ responsibility, EXCEPT for which​ one? A. Refusal stance B. Accommodative stance C. Defensive approach D. Proactive stance

U.S. tax codes

Each of the following is an example of U.S. government direct regulation EXCEPT which​ one? A. U.S. tax codes B. National Labor Relations Board​ (NLRB) C. Equal Employment Opportunity Commission​ (EEOC) D. Federal Trade Commission​ (FTC)

Tax incentives

Each of the following is an example of business influencing​ government, EXCEPT which​ one? A. Tax incentives B. Lobbying C. Political Action Committees​ (PAC) D. Personal contacts

Consumerism

Each of the following is an example of government intervention to ensure social responsibility to​ consumers, EXCEPT for which​ one? A. Food and Drug Administration​ (FDA) B. Consumerism C. ​Children's Online Privacy Protection Act D. Federal Trade Commission​ (FTC)

Competitors

Each of the following is one of the organizational stakeholders for social​ responsibility, EXCEPT which​ one? A. Competitors B. Investors C. Customers D. Employees

Recycling

Each of the following is one of​ today's environmental​ issues, EXCEPT which​ one? A. Recycling B. Land pollution C. Global warming D. Air pollution

Have a formal code of ethics.

If a company​ isn't sure how to handle situations that involve​ ethics, which of the following should it​ consider? A. Deal with each ethical issue as it arises. B. Hire only individuals with good character. C. Poll the employees to get a consensus on ethics. D. Have a formal code of ethics.

Regulatory laws

In a free market​ economy, the government can influence business behavior by which of the​ following? A. Congressional pressure B. Government coercion C. Regulatory laws D. Town Hall meetings

Gather all the facts.

Prior to making any decisions regarding ethical​ issues, a manager should first do which of the​ following? A. Gather all the facts. B. Review past decisions in similar cases. C. Consider alternative recourse. D. Notify all involved parties.

Obstructionist stance

The few organizations that do as little as possible to solve social or environmental problems have little regard for ethical conduct and go to great lengths to deny or cover up wrongdoing are taking which of the following​ approaches? A. Proactive stance B. Accommodative stance C. Defensive stance D. Obstructionist stance

Proactive stance

The​ McDonald's Corporation Ronald McDonald House is an example of which of the following approaches to social​ responsibility? A. Obstructionist stance B. Proactive stance C. Accommodative stance D. Defensive stance

Sustainability

Using renewable resources and managing limited resources responsibly and efficiently in pursuit of a green policy is known by which of the following​ terms? A. Sustainability B. Production processes C. Carbon offsets D. Product modification

Whistleblower

What is the common term used to describe an employee who discovers and tries to put an end to a​ company's unethical,​ illegal, or socially irresponsible actions by publicizing​ them? A. Informer B. Investigator C. Advocate D. Whistleblower

Environment

When a company adopts a voluntary recycling​ program, it focuses on what area of social​ responsibility? A. Environment B. Investors C. Employees D. Customers

Tax advantages

When defining its sense of social​ responsibility, a firm typically addresses each of the following areas of​ concern, EXCEPT which​ one? A. Environment B. Employees C. Customers D. Tax advantages

Ambiguous laws can often be interpreted in different ways.

Which of the following best describes what is meant by ambiguous​ laws? A. Ambiguous laws reflect strict statutory standards. B. Ambiguous laws are laws that apply to social deviancy. C. Ambiguous laws can often be interpreted in different ways. D. Ambiguous laws are laws that are based on ethics.

When an activity may benefit an individual to the detriment of the organization

Which of the following describes a conflict of​ interest? A. When two companies compete for the business of the same customer B. When people on two sides of an issue agree to disagree C. When a company is in conflict with government regulations D. When an activity may benefit an individual to the detriment of the organization

Social responsibility

Which of the following is a concept that addresses the overall way in which a business attempts to balance its commitments to relevant groups and individuals in its social​ environment? A. Social responsibility B. Ethics C. Managerial ethics D. Business ethics

Costs of a social agenda

Which of the following is a consideration a small business owner should make before making a commitment to social​ responsibility? A. Costs of a social agenda B. Impact on revenues C. Value to the employees D. Reaction of competitors

A belief that a high level of customer satisfaction is good business

Which of the following is the defining factor for a​ company's decision to strictly follow the Consumer Bill of​ Rights? A. A belief that a high level of customer satisfaction is good business B. The number of complaints they receive C. Government audits D. Competitive practices

Social responsibility is voluntary and not mandated.

Which of the following is true about a​ company's social​ responsibility? A. If an action is​ legal, it is also ethical. B. Social responsibility is voluntary and not mandated. C. Only large corporations need to be concerned with social responsibility. D. Whistleblowers are always protected against abuse.

Ethical behavior is behavior that conforms to​ what's right and wrong.

Which of the following is true about ethical​ behavior? A. Ethical behavior is determined under FTC guidelines. B. Ethical behavior varies from company to company. C. Ethical behavior is behavior that conforms to​ what's right and wrong. D. Ethical behavior is the same worldwide.