Chapter 5

Baby Boomers came of age during the Great Depression and World War II.

False

Instrumental values refer to modes of behavior, and terminal values refer to desired end states.

True

Which of the following generation of workers tends to be technologically savvy, independent, and skeptical of institutions and hierarchy? A) the Millennials B) the Veterans C) the Baby Boomers D) the Gen Xers

d) the gen xers

In-group favoritism occurs when people overrate the quality of their work and their contributions to the groups and teams to which they belong.

False

According to the dual-process theory, moral judgments dealing primarily with "rights" and "duties" are made by automatic emotional responses.

True

Leaders ultimately must be judged on the basis of a framework of values, not just in terms of their effectiveness.

True

Managers with Theory X orientation rely heavily on coercive, external control methods to motivate workers, such as pay, disciplinary techniques, punishments, and threats.

True

Servant leadership puts an emphasis on listening effectively to others.

True

What are the four qualities of leadership that engender trust according to Bennis and Goldsmith? A) values, loyalty, consistency, and integrity B) honesty, values, loyalty, and creativity C) creativity, honesty, consistency, and vision D) vision, empathy, consistency, and integrity

D) vision, empathy, consistency, and integrity

Advantageous comparison refers to the process of using cosmetic words to defuse or disguise the offensiveness of otherwise morally repugnant or distasteful behavior.

False

Authentic leaders behave as they do to attain status, rewards, and other advantages rather than to achieve personal conviction.

False

Being helpful, honest, and logical are examples of terminal values.

False

Ends-based thinking is consistent with Kantian philosophy and is characterized colloquially as "following the highest principle or duty."

False

Gen Xers have been a stabilizing force in organizations for decades, even if they are prone to digressions about "the good old days."

False

Gen Xers tend to be more committed to a specific organization than to their vocation because they believe in job security.

False

In the context of moral potency, moral ownership is best described as the fortitude to face risk and overcome fears associated with taking ethical action.

False

Rule-based thinking, known as utilitarianism in philosophy, is premised on the idea that right and wrong are best determined by considering the consequences or results of an action.

False

The ultimate test of a servant leader's work is whether those served develop toward being more responsible, caring, and competent individuals.

True

Which of the following is an approach, developed and popularized by Covey, which postulates a fundamental interdependence between the personal, the interpersonal, the managerial, and the organizational levels of leadership? A) principle-centered leadership B) upward ethical leadership C) the constructionist approach D) the role approach

a) principle centered leadership

According to Zemke's four generations of workers, which of the following statements is most likely true of the Baby Boomers? A) They are concerned about creating a level playing field for all. B) They came of age during the Great Depression and World War II. C) They usually think of themselves as "the problem" in their workplace. D) They are the children of soccer moms and Little League dads.

a) they are concerned about creating a level playing field for all

Which of the following statements is true of managers with the Theory Y orientation? A) They reflect a view that most people are intrinsically motivated by their work. B) They believe that people need to be coaxed or coerced to work productively. C) They tend to maximize workers' sense of responsibility by closely overseeing their work. D) They rely on pressure tactics to motivate their workers.

a) they reflect a view that most people are intrinsically motivated by their work

An authentic leader will most likely A) manage impressions and actions. B) have a realistic self-perception. C) exaggerate strong emotions. D) foster in-group exclusivity.

b) have a realistic self perception

Dr. Jonathon realizes that his patient is suffering from a highly contagious disease that is likely to pose a threat to the entire city. However, he is uncertain about sharing this information with city officials to protect his patient's privacy. In this scenario, which of the following ethical dilemmas does the doctor most likely face? A) truth versus loyalty B) individual versus community C) short-term versus long-term D) justice versus mercy

b) individual versus community

Which of the following best describes attribution of blame? A) using cosmetic words to defuse the offensiveness of distasteful behavior B) justifying immoral behavior by claiming it was caused by someone else's actions C) avoiding self-contempt for personal behavior by comparing it to the more heinous actions of others D) minimizing the harm caused by immoral actions by blaming the behavior on low societal standards

b) justifying immoral behavior by claiming it was caused by someone else's actions

Values are most likely A) shared by all human beings. B) learned through the socialization process. C) based on the principles of law. D) demonstrated through empathy.

b) learned through the socialization process

In the context of moral potency, the belief or confidence in one's capability to mobilize various personal, interpersonal, and other external resources to persist despite moral adversity is referred to as A) moral ownership. B) moral efficacy. C) moral justification. D) moral courage.

b) moral efficacy

________ involves reinterpreting otherwise immoral behavior in terms of a higher purpose. A) Advantageous comparison B) Moral justification C) Displacement of responsibility D) Euphemistic labeling

b) moral justification

According to Zemke's four generations of workers, which of the following statements is most likely true of the Veterans? A) They are most likely latchkey kids. B) They represent a wealth of lore and wisdom. C) They are entrepreneurial, and they embrace change. D) They tend to be more committed to their vocation than to any specific organization.

b) they represent a wealth of lore and wisdom

Leaders who pull people together on the basis of shared beliefs and a common sense of organizational purpose and belonging are most likely the ones A) who are consistent. B) who demonstrate empathy. C) who create a compelling vision. D) whose integrity is strong.

c) who create a compelling vision

Ends-based thinking is often characterized as A) "doing what you want others to do to you." B) "following the highest principle or duty." C) "do what's best to get my desired end results." D) "do what's best for the greatest number of people."

d) do what's best for the greatest number of people

Which of the following statements is most likely true of servant leaders? A) They rely on positional authority to influence others. B) They fail to foster each person's emotional and spiritual health and wholeness. C) They tend to overlook their own values, feelings, strengths, and weaknesses. D) They need to integrate present realities and future possibilities.

d) they need to integrate present realities and future possibilities

Leadership behavior enacted by individuals who take action to maintain ethical standards in the face of questionable moral behaviors by higher-ups is referred to as A) compelling vision. B) charismatic leadership. C) servant leadership behavior. D) upward ethical leadership.

d) upward ethical leadership

Hall and Donnell reported findings of five separate studies involving over 12,000 managers that explored the relationship between managerial achievement and attitudes toward subordinates. Overall, they found that managers who strongly subscribed to Theory X beliefs A) were unlikely to have a pessimistic view of others. B) were unlikely to rely on coercive, external control methods to motivate workers. C) were highly likely to believe that workers were naturally motivated to work. D) were highly likely to be in their lower-achieving group.

d) were highly likely to be in their lower achieving group