Chapter 5

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3 aspects of Enhanced Communication & Social Media

1. "wisdom of crowds" 2. collective intelligence 3. open innovation

3 aspects of Enhancing Communication using Social Media

1. blogs 2. microblogging 3. instant messaging

4 C's that are enhanced by Social Media & the Enterprise

1. communication (using social media) 2. cooperation (with social media) 3. collaboration (with social media) 4. connection (with social media)

2 aspects of Videoconferencing

1. desktop videoconferencing - simple & low cost - internet based 2. dedicated videoconferencing - organizational conference rooms - multiple people and/or locations - highly realistic/excellent video & audio quality - can be extremely expensive (up to $500K)

3 Categories of Collaboration Tools

1. electronic communication tools 2. electronic conferencing tools 3. collaboration management tools

3 Asynchronous examples

1. emails 2. social media posts 3. zoom recorded (less classic, but still important)

4 aspects of the Evolving Web

1. evolving web capabilities 2. evolving social interaction 3. evolving workspace 4. future web capabilities

Tim/Space Collaboration Tool Matrix 4 elements

1. face to face interactions 2. continuous task 3. remote interactions 4. communication & coordination

4 Needs for Communication & Collaboration

1. managing the virtual organization 2. collaboration software 3. videoconferencing 4. intranets & employee portals

4 aspects of Enhancing Cooperation with Social Media

1. media sharing 2. tagging 3. social bookmarking 4. social cataloging

4 things provided by Intranets & Employee Portals

1. real-time access to information 2. enterprise search 3. collaboration 4. employee portals

7 Web-Based Collaboration Tools

1. spreadsheets 2. word processors 3. presentation 4. office suites 5. project management 6. notes/task management 7. cloud storage/sharing

9 factors that must be taken into account when using social media applications within an organization

1. technology information 2. critical mass 3. organizational context 4. security 5. enterprise + web 6. hierarchies 7. generation gap 8. technological inertia 9. culture

Collaboration software is distinguished along what 2 dimensions

1. whether the software supports synchronous or asynchronous collaboration and communication 2. whether the software supports groups working together face-to-face or distributed

Collaboration technologies can be classified in terms of what 2 aspects

1. whether they support interactions at the same or different time or place 2. whether these interactions are remote or co-located

Synchronous means

at the same time

The process of keeping an online text diary made up of chronological entries

blogging

Google Drive, DropBox, Microsoft OneDrive, SugarSync, iCloud

cloud storage/sharing

Document sharing & co-editing

collaboration

Categories of Collaboration Tools Description: facilitate virtual or co-located meeting & manage group activities Instances: electronic calendars, knowledge management systems, intranets, online document systems Examples: google docs, ms office online, ms sharepoint, microsoft whiteboard Category: ?

collaboration management tools

Represents a class of software that enables people to work together more effectively

collaboration software

Learning emerges from collaboration, communication and competition / EX: wisdom of crowds

collective intelligence

Open-source software / Wikis

collective intelligence

Email, bulletin boards, blogs, asynchronous calendars, workflow, version control, wikis, etc.

communication & collaboration

Time/Space Collaboration Tool Matrix Different Time (asynchronous) Different Place (remote)

communication & collaboration

Benefit: More efficient & effective than email, FTP or legacy collaboration tools, potentially speeding up product development cycles & enabling quick responses to competitors; actions Risk: Security & compliance policies are often difficult to enforce, which may increase the possibility of exposing sensitive corporate data; increased threat of industrial espionage Domain: ?

competition

Users can post, edit & track changes to documents, images, audio/video files / EX: learning management systems

content management systems

Where tremendous amounts of content available to users will be filtered by contextual factors

contextual web

Team rooms, large public display, shift work groupware, project management, etc.

continuous task

Time/Space Collaboration Tool Matrix Different Time (asynchronous) Same Place (co-located)

continuous task

Human-based computing

crowdsourcing

Categories of Collaboration Tools Description: allow users to convey verbal & written information & send files, documents or other content Instances: fax, email, voice mail, blogs, wikis, static websites Examples: ms outlook, blogger, wikipedia Category: ?

electronic communication tools

Categories of Collaboration Tools Description: allow information sharing & rich interactions between users Instances: internet forums, instant messaging, application sharing, videoconferencing Examples: apple facetime, skye, google hangouts, webex, zoom Category: ?

electronic conferencing tools

Employee benefits self-service

employee portals

Can enhance productivity & contribute to user satisfaction

enterprise search

Web technologies enable social media & change how people interact / Online information @ our fingertips / People changed how they search information / Individuals post very private information (about themselves, others & without thinking about consequences)

evolving social interaction

A generation of social media users / Millenniums, "Gen. Y" / Different workplace expectations / Portfolio careers, not cradle-to-grave jobs / Don't just serve customers, but collaborate with them /Companies now create corporate culture that embraces trends of digital world / Embracing social media attracts & retains top talent

evolving workspace

Decision rooms, single display groupware, shared table, wall displays, roomware, etc.

face to face interactions

Time/Space Collaboration Tool Matrix Same Time (synchronous) Same Place (co-located)

face to face interactions

The Semantic Web (set of design principles that will allow computers to better index web pages, topics & subjects / Allows information on the web to be better interpreted by computers & not just people / enhanced search results) / Web 3.0 (centered around mobility / contextual web)

future web capabilities

The symbol in which users can assign informal categories to searchable information / a form of metadata

hashtag

Originated on Twitter as a way to give a topic a category that other users could easily find / Hashtags are among the many ways that the users can create a more meaningful web with Web 2.0

hashtags / a form of social cataloging

Anyone can earn money on micro-task marketplaces by solving small, well-defined tasks / Companies can harness crowdsourcing techniques for inexpensive labor / EX: Amazon Mechanical Turk (M-Turk)

human-based computing (crowdsourncing)

Benefit: Reduced costs & risks when using preexisting, easily developed & low-cost web-based tools (vs. in-house development tools) Risk: Loss of control regarding data & service quality (data & tools will likely reside on the provider's server) Domain: ?

information technology

Enables multiple participants to have conversations / EX: WhatsApp, which allows group chat & free texts

instant messaging

Examples: Tiktok / Flickr / Instagram / Vimeo / YouTube / Webcasting / Podcasting / A student listens to a podcast on iTunes U

media sharing

Data about data

metadata

Post news to customers / EX: Twitter, which is limited to 140 characters

microblogging

The value of the ---- ---- is dependent on the number of its users

network effect

Members of highly specialized virtual teams are often

not co-located

Asynchronous means

not coordinated in time

Evernote, Wunderlist, Microsoft OneNote Online

notes/task management

Google Apps, Zoho, Microsoft Office 365

office suites

Consumers and the general public contribute ideas to the creative process

open innovation

Benefit: Tools are easy to use, facilitating widespread adoption throughout an organization Risk: Little or no documentation, training or support for system complexities or problems Domain: ?

organization

Google Drive, Zoho Show, Microsoft PowerPoint Online, Prezi

presentation

Trac, Redmine, eGroupWare, Collabtive

project management

Updated information instantly available throughout the organization

real-time access to information

Real-time, machine-readable, standardized information feeds from the latest news, blogs, social media streams, etc.

really simple syndication

Time/Space Collaboration Tool Matrix Same Time (synchronous) Different Place (remote)

remote interactions

Video conferencing, instance messaging, charts/MUDs/virtual worlds, shared screens, multi-user editors, etc.

remote interactions

Allows users to redefine data / As more people participate the value for each user grows

social bookmarking

Creation of a categorization system by users

social cataloging

One of the most popular uses of the Internet / Facebook had 2.6 billion users as of April 2020 / Social Search (increase the relevance of search results)

social networking

Google Drive, Zoho Sheet, Microsoft Excel Online

spreadsheets

Representing words & concepts that are key to social media

tag cloud

Examples: Hashtag / Tag Cloud

tagging

Benefit: No need to purchase software upgrades Risk: Tools & features in the collaboration environment can change without notice, potentially causing problems with users & corporate IT strategy Domain: ?

upgrade cycles

Power of viral marketing can be a great tool / Critical factors: do something unexpected, make people feel something, make sequels, allow sharing & easy distribution, never restrict to the viral content

viral marketing

The ability to create, edit or delete content, view prior versions, revert any changes & discuss about content & suggested changes are key to the creation of high-quality content by a community

wikis

The idea that a crowd can make a better "decision" than an individual

wisdom of crowds

Google Drive, Zoho Writer, Microsoft Word Online

word processors

Synchronous example

zoom live


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