Chapter 6 - SmartBook Questions

Which type of employment test measures the level of knowledge, skills, and abilities that a person already possesses?

Achievement test

How do employers verify the legal rights of applicants to work in the United States?

By having applicants fill out Form I-9 paperwork

Dara noticed that a job applicant worked at a company where Dara was previously employed. She called the company to obtain more information on the applicant and discovered that the applicant hadn't worked there at all. What type of background check did Dara perform?

Employment history

What two types of background checks are acceptable for an employer to use?

Employment references and criminal history

What is NOT measured by cognitive ability tests?

Endurance skills

What type of law affects the kinds of information an organization may gather on application forms and in interviews?

Equal Employment Opportunity Law

Employers tend to decide against job applicants whose résumés _____.

are sloppy and contain many mistakes

Tests for choosing managers may take the shape of a(n) _____.

assessment center

What elements should be included at the end of an interview?

- A thank you to the candidate - Information about what the candidate should expect next

Which steps are typically included in the personnel selection process?

- Check references - Interview candidates - Screen applications - Review work samples

What general rules should an employer use when administering a drug test to job applicants?

- Provide the applicant with a copy of the test report - Use drug testing for jobs that involve safety hazards

After receiving a job offer, what details might certain candidates need to negotiate with the organization before accepting the offer?

- Rate of pay - Benefits

Which employer is administering a drug test correctly?

Angela administered the drug test to all applicants for the position, then mailed each a copy of their individual results.

What is NOT one of the "Big Five" personality traits?

Anger

Which information is not typically included on a job application?

Applicant's marital status This type of information would violate equal opportunity standards.

Which type of employment test gauges how well a person can master or learn new skills or abilities?

Aptitude test

An assortment of selection programs that use several methods to rank applicants or job incumbents on their management potential is called a(n) ____ center.

Assessment

What type of employment test focuses on an applicant's mental abilities?

Cognitive ability test

The personnel selection process should be created to support the job ______.

Description

True or false: A generalizable method is developed to test the general skills of employees within one specific department of one company.

False

True or false: Physical strength and endurance play a dominant role in the modern workplace.

False

When an employee selection method applies not only to the conditions in which it was originally developed but also to other organizations and applicants, the method is said to be ______.

Generalizable

What type of test is used to predict whether a job candidate is likely to steal from an employer?

Honesty test

Reviewing application forms helps HR personnel _____.

Identify which candidates meet minimum requirements for education and experience

Another name for the polygraph test is the ____ ____ test.

Lie detector

What is NOT evaluated as part of a physical ability test?

Mental acuity

For her third interview with a state government office, Cassandra met with the human resource director, the manager of the accounting department, and the chief financial officer. This is an example of a _____ interview.

Panel

What type of personnel selection interview gives candidates the opportunity to witness how people in the organization interact with each other?

Panel

Whom should job applicants list as references on application forms?

People who can vouch for their abilities.

An interviewer describes a scenario that is likely to occur on the job and asks candidates how they would respond. This is called a(n) _____ interview.

Situational

What type of interview might predict job performance most accurately?

Situational

The personnel selection process should be established so that an organization can identify candidates who have the required KSAOs, an acronym which stands for knowledge, _____, abilities and other characteristics.

Skills

The process through which organizations make decisions about who will or will not be allowed to join the organization is called _____.

Skills

A behavior description interview is a type of _____ (structured/nondirective) interview.

Structured

What type of job selection interview uses a predetermined set of questions for the interviewer to ask?

Structured

What is the most common way job applicants introduce themselves to a potential employer?

Submit a résumé to the company.

What model is used to gradually thin out the pool of candidates for a specific job?

The multiple-hurdle model

What is the downside to job references?

They can be a biased source of information.

Isabelle stated that the cost of interviewing three candidates in person could be minimized if they conducted the first interview on the phone instead of face-to-face. Isabelle is discussing the _____ of the selection method.

Utility

The extent to which the selection method provides economic value greater than its cost is called _____.

Utility

What question is permissible to ask on job applications or in interviews?

What is your full name?

Kelly is a writer and she is applying for a job at a fashion magazine. Which type of material would Kelly most likely need to submit to the employer?

Work samples

When a company offers a job to someone who has completed the personnel selection process, what information should be included in the offer?

Work schedule Job responsibilities Starting date

Which personality traits are among the "Big Five" considered to be particularly important in a job candidate?

agreeableness inquisitiveness conscientiousness

Jonathan noticed that Eva had handled bankruptcy claims in her previous job. During the interview, he asked how she had worked with clients during the bankruptcy process. This is an example of a _____ interview.

behavior description

Marta decided to hire Nazir for the job of financial analyst because even though his people skills tested somewhat low, he more than made up for it through his technical skills. This is an example of a _____ (multiple-hurdle/compensatory) model.

compensatory

The personnel selection process in which a remarkably high score on one type of assessment can make up for a low score on a second assessment is called the _____ model.

compensatory

After a job interview, Claire was told she didn't get the position because her reference said she was unreliable and complained about everything. Claire informed the human resource director that the reference was making untrue accusations due to jealousy at the thought of Claire being hired for such a good job. Claire is making a claim of _____.

defamation

When a reference makes a statement that cannot be proved truthful, and it damages an applicant's reputation, it is an example of ______.

defamation

An employer would verify immigration records with the ____ to determine if an individual is eligible for employment in the United States.

federal government

To evaluate four managerial job candidates, Rachel had them participate in a simulated work environment. It included meeting with subordinates, responding to phone calls and emails, and other typical activities in the work day. This is an example of a(n) _____ test.

in-basket

Talking face to face with job candidates can provide evidence of communication and _____ skills.

interpersonal

After Corinne was hired, the HR manager told her that she had "passed all the tests" to get the job. She had made it through the resume review, interviews with office staff, and skills testing. What type of employee selection process does this represent?

multiple-hurdle model

In a _____ interview, the interviewer chooses the questions in reaction to the candidate's answers to a previous question.

nondirective

Rather than follow a predetermined list of questions, Rafael found it easier to come up with his questions based on how the applicants responded to the previous question. This is a type of _____ interview.

nondirective

HR staff should keep job interviews narrow, structured, and _____.

standardized

Which of the following are components of a well-planned interview?

standardized comfortable for the participant

Ross was told that he could ask the job candidate only the questions from the list he was provided. He is conducting a _____ interview.

structured