Chapter 7

100. Which of the following statements does NOT accurately describe the storming stage of team development? a) Hostility and infighting seldom occur. b) The team typically experiences many changes, and coalitions or cliques may form. c) Members' expectations tend to be clarified, and attention shifts toward obstacles standing in the way of team goals. d) Individuals begin to understand one another's interpersonal styles. e) Efforts are made to find ways to accomplish team goals while satisfying individual needs.

a) Hostility and infighting seldom occur.

107. The final stage in the team development process is known as the __________ stage. a) adjourning b) performing c) dismissal d) maturation e) disbanding

a) adjourning

122. The FIRO-B theory suggests that teams whose members have __________ needs are likely to be more effective than teams whose members are more __________. a) compatible; incompatible b) incompatible; compatible c) diverse; similar d) technical; social e) social; technical

a) compatible; incompatible

74. Members of __________ can solve problems with a positive combination of functional expertise and integrative or total systems thinking. a) cross-functional teams b) self-directed teams c) cross-departmental teams d) virtual teams e) statutory teams

a) cross-functional teams

127. __________ is the ability of a team to perform well across a range of tasks. a) Collective intelligence b) Emotional intelligence c) Reliability intelligence d) Generalized ability intelligence e) None of the above.

a) Collective intelligence

71. __________ teams bring together people from different functional departments or work units to work on a common task. a) Cross-functional b) Self-directed c) Virtual d) Self-managed e) Employee involvement

a) Cross-functional

97. Which stage of team development has a primary concern with the initial entry of members to the team? a) Forming b) Storming c) Norming d) Performing e) Adjourning

a) Forming

124. Which of the following statements provides an accurate description of homogeneous teams? a) Homogeneous teams have members who are similar with respect to such variables as age, gender, race, experience, ethnicity, and culture. b) Members of homogeneous teams experience difficulty in building social relations and engaging in the interactions needed for teamwork. c) Homogeneity does not limit the team in terms of ideas, viewpoints, and creativity. d) Team members have diverse cultures and lifestyles. e) Members of homogeneous teams have different backgrounds and experience.

a) Homogeneous teams have members who are similar with respect to such variables as age, gender, race, experience, ethnicity, and culture.

119. __________ teams have members who are very similar to one another. a) Homogenous b) Heterogeneous c) Variant d) Variegated e) Conglomerate

a) Homogenous

79. Members of a true self-managing work team make decisions on all of the following EXCEPT: a) establishing strategy and providing resources to achieve it. b) scheduling work and allocating tasks. c) training for job skills and evaluating performance. d) selecting new team members. e) controlling the quality of work.

a) establishing strategy and providing resources to achieve it.

121. The FIRO-B theory examines differences in how people relate to one another based on their needs to express and receive feelings of __________. a) inclusion, control, and affection b) status, control, and affiliation c) power, achievement, and control d) affection, nurturance, and affiliation e) status, achievement, and power

a) inclusion, control, and affection

68. Groups that form spontaneously through personal relationships or special interests, and not by any specific organizational endorsement, are called __________. a) informal groups b) virtual groups c) temporary groups d) interim groups e) ad hoc groups

a) informal groups

65. Teams that __________ typically work with a target completion date and disband once their purpose has been fulfilled. a) recommend things b) run things c) study things d) make or do things e) review things

a) recommend things

86. When a team achieves its performance goals regarding quantity, quality, and timeliness of work results, the __________ characteristic of team effectiveness is being demonstrated. a) task performance b) member satisfaction c) team viability d) team changeability e) team excellence

a) task performance

91. The performance advantages of teams over individuals are most evident in all of the following cases EXCEPT: a) when a conservative decision is required. b) when there is no clear "expert" for a particular task. c) when problems are complex. d) when a division of labor is required. e) when a sharing of information is required.

a) when a conservative decision is required.

95. Which of the following sequences accurately describes the order of the stages of team development? a) Introduction, growth, settling-in, maturation, and dismissal b) Start-up, growth, leveling-off, settling-in, and disbanding c) Forming, storming, norming, performing, and adjourning d) Launch, growth, leveling-off, maturing, and decline e) Introduction, orientation, settling-in, maturation, and decline

c) Forming, storming, norming, performing, and adjourning

70. __________ consist of persons with natural affinities for one another, and who tend to work together, sit together, take breaks together, and even do things together outside of the workplace. a) Interest groups b) Affiliation groups c) Friendship groups d) Connection groups d) Familiarity groups

c) Friendship groups

98. Which of the following statements does NOT accurately describe the forming stage of team development? a) Members are interested in getting to know each other. b) Members are interested in discovering what is considered acceptable behavior. c) Members are interested in maintaining the sense of harmony that has been established. d) Members are interested in determining the real task of the team. e) Members are interested in defining team rules.

c) Members are interested in maintaining the sense of harmony that has been established.

103. Which of the following statements does NOT accurately describe the norming stage of team development? a) The turmoil of the preceding stage gives way to a precarious balancing of forces. b) Holding the team together may become more important to some members than working on the team's tasks. c) Minority viewpoints, deviations from group directions, and criticism are welcomed as members experience a preliminary sense of closeness. d) Team members experience a new sense of harmony. e) Some team members may mistakenly perceive this stage as one of ultimate maturity.

c) Minority viewpoints, deviations from group directions, and criticism are welcomed as members experience a preliminary sense of closeness.

104. Which stage of the team development process is sometimes called total integration? a) Storming b) Forming c) Performing d) Adjourning e) Norming

c) Performing

108. Which of the following is the correct equation for team effectiveness according to the open systems model of teams? a) Team effectiveness = Quality of inputs x (Process gains + Process losses) b) Team effectiveness = Quality of outputs + (Process gains x Team inputs) c) Team effectiveness = Quality of inputs x (Process gains - Process losses) d) Team effectiveness = Quality of outputs x (Process gains + Process losses) e) Team effectiveness = Quality of outputs + (Process gains x Team inputs)

c) Team effectiveness = Quality of inputs x (Process gains - Process losses)

83. Which one of the following characteristics truly differentiates self-managing teams from the more traditional work group? a) Team members typically work in isolation from the rest of the company. b) Team members are typically asked to work on more challenging tasks than traditional work groups. c) Team members assume duties otherwise performed by a manager or first-line supervisor. d) Team members are typically paid more than the team members of traditional work teams. e) Team members are typically more experienced than the team members of traditional work teams.

c) Team members assume duties otherwise performed by a manager or first-line supervisor.

117. A good size for problem-solving teams is __________. a) 1-2 b) 2-4 c) 4-5 d) 5-7 e) 8-10

d) 5-7

120. __________ refers to a person's relative rank, prestige, and standing in a group. a) Condition b) Standing c) Fullness d) Status e) Prominence

d) Status

81. The potential benefits of self-managing teams include all of the following EXCEPT: a) productivity and quality improvements. b) production flexibility and faster response to technological change. c) reduced absenteeism and turnover. d) difficulty for some members to adjust to self-managing responsibilities. e) improved work attitudes and quality of work life.

d) difficulty for some members to adjust to self-managing responsibilities.

85. A(n) __________ team is one that achieves high levels of task performance, member satisfaction, and team viability. a) functional b) serviceable c) operative d) effective e) practical

d) effective

72. The __________ occurs when members of functional units stay focused on matters internal to the function and minimize their interactions with members of other functions. a) limited perspective problem b) restriction of perspective problem c) functional niche problem d) functional silos problem e) limited vision problem

d) functional silos problem

96. The five stages of team development include all of the following EXCEPT: a) forming. b) norming. c) adjourning. d) journeying. e) storming.

d) journeying.

67. Members of teams that __________ must have good long-term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time. a) plan things b) reengineer things c) recommend things d) make or do things e) review things

d) make or do things

109. Key team inputs include all of the following EXCEPT: a) the nature of the task. b) goals, rewards, and resources. c) team composition. d) member satisfaction. e) team size.

d) member satisfaction.

118. When voting is required in problem solving teams, __________. a) larger numbers of team members are preferred b) smaller numbers of team members are preferred c) even numbers of team members are preferred d) odd numbers of team members are preferred e) the team leader should make the decision

d) odd numbers of team members are preferred

88. The __________ characteristic of team effectiveness is being demonstrated when the members of a team are sufficiently satisfied to continue working well together on an ongoing basis and/or look forward to working together again at some future point in time. a) member satisfaction b) team endurance c) team excellence d) team viability e) team changeability

d) team viability

113. The __________ of a team's task include its routineness, difficulty, and information requirements. a) cognitive demands b) mechanical demands c) social demands d) technical demands e) psychological demands

d) technical demands

115. Tasks that are complex in __________ require unique solutions and more information processing than other tasks. a) cognitive demands b) mechanical demands c) social demands d) technical demands e) psychological demands

d) technical demands

125. As a team gets larger, all of the following things tend to happen EXCEPT: a) communication problems often set in. b) coordination of the team members becomes more difficult. c) satisfaction may dip. d) turnover and absenteeism decrease. e) social loafing may increase.

d) turnover and absenteeism decrease.

76. The potential advantages of virtual teams include all of the following EXCEPT: a) virtual teams bring cost effectiveness to teamwork where members are unable to meet easily face-to-face. b) virtual teams can bring speed to teamwork where members are unable to meet easily face-to-face. c) virtual teams bring the power of the computer to bear on typical team needs for information processing and decision making. d) virtual team members may have very little, if any, direct personal contact. e) computer mediation focuses interaction and decision making on facts and objective information rather than on emotional considerations.

d) virtual team members may have very little, if any, direct personal contact.

112. Team performance can suffer when: a) goals are unclear. b) goals are too focused on individual-level accomplishments. c) resources are inefficient to accomplish the task. d) when goals are insufficiently challenging. e) All of the above.

e) All of the above

84. To create a successful virtual team, managers should do which of the following? a) Select team members high in initiative b) Begin with social messaging c) Assign clear goals and roles d) Gather regular feedback from members e) Managers should do all of the above

e) Managers should do all of the above

102. Which stage of the team development process is sometimes called initial integration? a) Storming b) Forming c) Performing d) Adjourning e) Norming

e) Norming

126. Researchers have identified the tendency for increasing diversity among team members to create difficulties even as it offers improved potential for problem solving is known as the __________. a) positive-negative dilemma b) enhancement-enactment dilemma c) upside-downside dilemma d) good news-bad news dilemma e) diversity-consensus dilemma

e) diversity-consensus dilemma

78. The term __________ applies to a wide variety of teams whose members meet regularly to collectively examine important workplace issues. a) employee engagement team b) employee connection team c) employee participation team d) employee empowerment team e) employee involvement team

e) employee involvement team

90. When people work less hard in teams than they would individually, __________ occurs. a) social slacking b) organizational shirking c) individual loafing d) organizational evading e) social loafing

e) social loafing

110. The open systems model of team effectiveness suggests that team effectiveness is influenced by all of the following EXCEPT: a) inputs. b) processes. c) "right players in the right seats". d) "on the same bus, headed in the same direction". e) task performance.

e) task performance.

82. Self-managed teams have structural and management implications for organizations because they largely eliminate __________. a) a firm's staff functions b) the line employees c) the top management team d) the CEO e) the first-line supervisors

e) the first-line supervisors

75. Most self-managing teams include between __________ members. a) 1 and 4 b) 5 and 15 c) 20 and 35 d) 50 and 65 e) 80 and 100

b) 5 and 15

101. During what stage of team development may a team member ask, "What can the group offer me? Can my needs be met at the same time that I contribute to the group? a) Storming b) Forming c) Performing d) Adjourning e) Norming

b) Forming

99. During which stage of team development does hostility and infighting occur with the team typically experiencing many changes? a) Forming b) Storming c) Norming d) Performing e) Adjourning

b) Storming

64. Team members and leaders can do all of the following to help their teams achieve high performance EXCEPT: a) putting personal talents to work. b) building disagreement so that the team gets multiple opinions. c) persuading others to cooperate d) accepting suggestions. e) communicating ideas.

b) building disagreement so that the team gets multiple opinions.

106. An immature group will have all of the following characteristics EXCEPT: a) dysfunctional decision-making methods. b) flexible operating procedures. c) unclear communications. d) independent authority relations. e) low acceptance of minority views.

b) flexible operating procedures.

94. Whether part of a formal work unit, a temporary task force, or a virtual team, the group itself passes through a series of __________. a) decision-making steps b) life cycle stages c) cultural transformations d) entrepreneurial ventures e) environmental challenges

b) life cycle stages

80. Self-managing teams are also known as __________. a) virtual teams b) self-directed work teams c) task teams d) silo teams e) employee teams

b) self-directed work teams

93. The study of social loafing by Price, Harrison, and Gavin designed natural teams consisting of __________. a) tug-of-war teams b) students working together in course study groups for a semester c) 150 mid-level managers d) representatives from 35 industries e) 12 virtual team members

b) students working together in course study groups for a semester

105. The performing stage of team development is described by all of the following characteristics EXCEPT: a) the team is able to deal with complex tasks and handle internal disagreements in creative ways. b) the team structure is unstable. c) members are motivated by team goals and are generally satisfied. d) the primary team challenges are continued efforts to improve relationships and performance. e) team members should be able to adapt successfully as opportunities and demands change over time.

b) the team structure is unstable.

116. Which of the following statements accurately describes the impact of team member competencies on team performance? a) Talent alone can guarantee performance results. b) It is relatively easy to overcome the performance limitations imposed by insufficient skills and competencies for the task at hand. c) To achieve success, a team must have the right skills and competencies available for task performance. d) In homogeneous teams, members are very different and bring needed diversity in skill sets to the team. e) The difficulties of heterogeneity are especially pronounced in the long run.

c) To achieve success, a team must have the right skills and competencies available for task performance.

92. An example of social facilitation occurs when __________. a) a team achieves more together than they would have individually b) people work less hard in teams than they would individually c) an athlete performs in front of an enthusiastic hometown audience d) a lack of preparedness motivate a novice, nervous speaker to perform better e) people work together via computer networks

c) an athlete performs in front of an enthusiastic hometown audience

111. All of the following are considered membership characteristics according to the open-systems model of team effectiveness EXCEPT: a) abilities. b) values. c) cohesiveness. d) personalities. e) diversity.

c) cohesiveness.

73. The __________ is another name for the functional silos problem. a) individual unit problem. b) serviceable group problem c) functional chimney problem d) hyper-focused team problem e) exclusive over-assemblage problem

c) functional chimney problem

69. The potential benefits of informal groups include all of the following EXCEPT: a) informal groups have the potential to speed up the workflow. b) informal groups enable people to assist each other in ways that formal lines of authority fail to provide. c) informal groups enable members to establish important goals for the formal work unit. d) informal groups help individuals satisfy needs that are unmet in a formal group. e) informal groups can provide their members with social satisfaction, security, and a sense of belonging.

c) informal groups enable members to establish important goals for the formal work unit.

87. When a team's members believe that their participation and experiences are positive and meet important personal needs, the __________ characteristic of team effectiveness is being demonstrated. a) task performance b) member commitment c) member satisfaction d) team viability e) team changeability

c) member satisfaction

66. Teams that __________ may exist at all levels of responsibility, from the individual work unit composed of a team leader and team members to the top management team composed of a CEO and other senior executives. a) review things b) recommend things c) run things d) evaluate things e) make or do things

c) run things

114. The __________ of a team's task involve relationships, ego involvement, controversies over means and ends, and the like. a) cognitive demands b) mechanical demands c) social demands d) technical demands e) psychological demands

c) social demands

123. Symptoms of team member incompatibility include all of the following EXCEPT: a) withdrawn members. b) open hostilities. c) status differences. d) struggles over control. e) domination of the group by a few members.

c) status differences

89. When teams accomplish more than the total of their individual members' capabilities, __________ occurs. a) exchange b) association c) synergy d) harmony e) union

c) synergy

77. Teams whose members convene and work together electronically via networked computers are called __________. a) project teams b) cybernetic teams c) virtual teams. d) implicit teams e) networked teams

c) virtual teams.