Chapter 7 LearningCurve

Which is an example of positive feedback during the listening process? "Just to make sure I understand, you want me to revise my outline, right?" Wendell angrily refuses to meet Vanessa's eyes when she tells the group that she missed a deadline. Louise leans closer to her brother as he continues his story. "I don't know why you even bothered telling me that. It makes no sense."

Louise leans closer to her brother as he continues his story.

Simon is concerned that his poor grades might have to do with his tendency toward selective listening. Which first step would be MOST effective in helping Simon improve his listening ability? pretend to be a better listener avoid multitasking with mediated communication choose seats that are closer to the front of the classroom try to be a more people-oriented listener

avoid multitasking with mediated communication

Pseudo-listening is ALWAYS an incompetent way to listen. However, there are rare instances when it is understandable. Which is an acceptable situation for pseudo-listening? Sandi's mind wanders as her best friend describes her date for the second time. Andrew tells Mitch to "get a life" when Mitch begins to talk about baseball team standings. During staff meeting, Patti is making a mental list of what she'll cook for dinner when her boss asks her opinion. Patti doesn't know what subject she's being asked about. Luke's wife is giving him all the details of her day with the kids at the zoo, and Luke must finish his report tonight. Luke is NOT listening but occasionally uses a backchannel cue to give the impression he is tuned in.

Sandi's mind wanders as her best friend describes her date for the second time.

Which situation reflects a people-oriented listening style? . Dan wants Heidi to get to the point and tell him why she called. Trystan enjoys his breakfast with Jasper because it gives them time to catch up. After hearing what Malcolm says, Bryan thinks of a possible counterargument. Stan interrupts Sally to tell her he needs to get back to work.

Trystan enjoys his breakfast with Jasper because it gives them time to catch up.

Your listening style is your preference for how others listen to your verbal messages. the nonverbal cue you use most often to indicate attentiveness. a habitual pattern of listening behaviors. the image you project to others.

a habitual pattern of listening behaviors.

Which listening style prefers clear, to-the-point messages? content-oriented action-oriented listeners people-oriented time-oriented

action-oriented listeners

Your best friend tells you she's been feeling down and just needs to talk. While listening to your friend, the MOST appropriate feedback you can offer her is placing your hand on her arm. consistent eye contact. looking away so she feels free to speak openly. reassuring her you know how she feels.

consistent eye contact.

Alene and Ronny are talking when Ronny suddenly jumps up and says "I'm late for work." If Alene were in the interpreting stage of the listening process, she might . tell Ronny that she's concerned Ronny will be fired if she doesn't leave right away. recognize the literal meaning of Ronny's words. compare Ronny's message with past knowledge she has of Ronny. identify the connotative meaning of Ronny's words.

identify the connotative meaning of Ronny's words.

The process of active listening is a single act. only requires hearing. involves six stages. happens automatically.

involves six stages.

When you meet your new lab partner Izabel, you learn she's just moved to Miami from Guatemala and is still getting used to going to school in America. Knowing Izabel is from a collectivist culture, you should expect that Izabel will not pay attention to deadlines. let her know that you also find biology challenging. spend lots of time explaining what it means to be lab partners. hurry through the small talk so you can discuss your lab assignment.

let her know that you also find biology challenging.

Bob thinks he hears his dog crying and asks his friends to turn down the volume on the TV so he can listen more carefully. This is an example of listening to analyze. listening to appreciate. listening to discern. listening to comprehend.

listening to discern.

Sally knows that Jon is nervous about giving his presentation on global politics and is counting on Sally being in the audience to support him. To show her support for Jon, the best thing Sally can do is sit in the back of the room. make notes for improvement. maintain eye contact during the lecture. cheer and clap loudly.

maintain eye contact during the lecture.

An important aspect of active listening is being aware of the speaker's identity. needs. flaws. history.

needs.

All of these contribute to your particular listening style EXCEPT cultural values. gender socialization. peer pressure during high school. your parents' influence.

peer pressure during high school.

Adriana talks to her professor to find out her grade point average. She is so disappointed she can only recall that she has a "D" average, and nothing about how to improve. Adriana's experience is known as ____ listening. selective pseudo- aggressive multitasking

selective

Yvonne texted you to meet her in the library. Based on her message, what do you know going into this encounter that will help you listen actively to Yvonne? the reason for your meeting what Yvonne needs from you who else will be there the situational demands

the situational demands

To be an active listener, you should try to be a people-oriented listener as often as possible. use the listening style that fits best with a situation. follow the listening style preferred by your culture. perfect the listening style you prefer and use it consistently.

use the listening style that fits best with a situation.

Will is working on becoming a more active listener. When is the BEST time of day for Will to plan attention-demanding activities that require him to listen actively to others? first thing in the morning just before a meal when he has the highest energy levels right before bed

when he has the highest energy levels

While you should avoid pseudo-listening, it may be socially acceptable in which situation? when it helps you achieve a personal goal when it makes you look better when it confronts an injustice when it protects another person's feelings

when it protects another person's feelings

Which situation reflects a content-oriented listening style? . Francesca wants Ariel to skip the preliminaries and explain why she was late getting to the movie. Austin calls his mom every Friday morning because it gives them time to catch up. Stan tells Sally he has only 15 minutes to listen before he needs to get back to work. Audrey listens carefully to Bobby's decision. After hearing what Bobby says, Audrey thinks of a possible counterargument.

Audrey listens carefully to Bobby's decision. After hearing what Bobby says, Audrey thinks of a possible counterargument.