Chapter 8

hybrid

a company could departmentalize by function, geographic location, and customer groups

line organization

direct two way lines of responsibility authority and communication running from the top to the bottom of the organization with everyone reporting to only one supervisor

division of labor

dividing tasks evenly among workers

the current trend in today's organization is to ______ the span of control

expand

remaining ______ is the key to an organizations success in changing times

flexible

cross functional self managed teams

groups of employees from different departments who work together on a long term basis

line managers

have the authority to issue orders and enforce discipline

flat organization structures

organization structure that has few layers of management and a broad span of control

Fayol's equity states that a manager should treat employees and peers with

respect and justice

departmentalization

setting up individual department to do specialized tasks

outsourcing

when a firm assigns one or more of its functions to an outside organization

an organization must be flexible and be able to _________ to changing times and be successful

adapt

managing ______ has become a critical managerial function because the increasing rate of change affects all organizations

change

benchmarking

comparing an organizations practices processes and products against the worlds best

examples of employees to be staff personnel include

legal advisers information technology workers

chain of command

line of authority that moves from the top of a hierarchy to the lowest level

according to fayol's order principle _____ and _____ should be placed and maintained in the proper location

materials and people

decentralized authority

organization structure in which decision making authority is delegated to lower level managers more familiar with local conditions than headquarters management could be

organizing

structuring, begins with determining what work needs to be done (mowing, edging, trimming) and then dividing up the tasks

hierarchy

system in which one person is at the top of the organization and there is a ranked or sequential ordering from the top down or managers who are responsible for that person

virtual corporation

temporary networked organization made up of replaceable firms that join and leave as needed

core competencies

those functions that the organization can do as well as or better than any other organization in the world

centralized authority occurs when decision making is done at _______

top levels of management

outsourcing is a process used by larger firms but it has not become a prevelant practice used by small firms

False

Max Weber

believed that large organizations demanded clearly established rules and guidelines to be followed perciesly

managers accustomed to more traditional forms of organizational structures may have difficulty adapting to

rapid rate of change and virtual organizations

matrix organization

project managers are in charge of teams made up of members of several departments

line personnel

are responsible for directly achieving organizational goals and include production workers distribution people and marketing personnel

real time

present moment of the actual time in which something takes place