Chapter 8: Managing Human Resources

The process of using multiple sources of appraisal to gain a comprehensive perspective of one's performance is called a 360-degree appraisal.

True

The purpose of job analysis is to determine, by observation and analysis, the basic elements of a job.

True

True or false: People are source of competitive advantage when their skills, knowledge, and abilities are not equally available to all competitors

True

True or false: recent surveys suggest that employers place the greatest emphasis on responses to newspaper advertisements

True

True or false: reference information is becoming increasingly difficult to obtain as a result of several highly publicized lawsuits

True

the context of employee benefits, _________ provides financial support to employees laid off for reasons they cannot control.

UNEMPLOYMENT INSURANCE

Which of the following is a step taken by companies when there is a labor surplus?

USING ATTRITION IF THEY HAVE PLANNED FAR ENOUGH IN ADVANCE

In the context of employee benefits, _______ provides financial support to employees laid off for reasons they cannot control.

Unemployment insurance

In the context of incentive systems, _____ reward employees for increasing productivity or saving money in areas under their direct control.

gainsharing plans

In the context of incentive systems, ______ reward employees for increasing productivity or saving money in areas under their direct control.

gainsharing plans

In the context of organizational integration, _______ is the presence of rules and regulations governing how people in the organization interact.

formalization

A(n) _____ is an innovator who has created at least one successful store and seeks partners to operate the same concept in other local markets.

franchisor

in a(n) _____ organization, jobs (and departments) are specialized and grouped as production, marketing, human resources, research and development, finance, accounting, and so forth based on the skills they require.

functional

McClelland's Needs Theory

people will be motivated by whether or not they have a need for affiliation, power, or achievement

A company wants to hire a model to appear in a television ad to promote their products. Prospective candidates have been asked to audition so that the company can choose the most suitable person. The candidates are being subjected to a(n) _____ test.

performance

A company wants to hire a model to appear in a television ad to promote their products. Prospective candidates have been asked to audition so that the company can choose the most suitable person. The candidates are being subjected to a(n) ______ test.

performance

When a software company developed a new phone,

performance appreaisal

upward communication

-calls a meeting to talk about hiring more people to satisfy the demand of the goods -makes a call to discuss job analysis

________ refers to laying off large numbers of managerial and other employees.

A) Downsizing

In the context of incentive systems, ________ reward employees for increasing productivity or saving money in areas under their direct control.

A) gainsharing plans

Job analysis gives managers a job description which tells about all of the following except

A) knowledge.

Best Buy started ROWE after employees were "jumping ship" and it surveyed employees to find out why. In HR terms, Best Buy had an issue of A. turnover. B. quality. C. health. D. productivity. E. employee.

A. turnover.

Which of the following is an external factor that affects the wage mix? A. Worth of job B. Legal requirements C. Employee's relative worth D. Compensation policy of organization E. Employer's ability to pay

B. Legal requirements

According to Hersey and Blanchard's situational theory, _____ is the level of the followers' skills and technical knowledge relative to the task being performed. A. psychological maturity B. job maturity C. laissez-faire D. empathy E. charisma

B. job maturity

Which of the following acts prohibits discrimination in employment based on race, sex, color, national origin, and religion?

C) Civil Rights Act of 1964

Which type of training familiarizes new employees with their jobs, work units, and the organization in general?

C) orientation

Managers ________ reward employees for multitasking.

C) should not

For important management positions companies often use

C) specialized executive search firms.

The Pregnancy Discrimination Act of 1978 states that pregnancy is a: A. Woman's choice B. Private matter C. Disability D. Compensable factor E. Criterion for continued employment

C. Disability

Which of the following acts prohibits discrimination in employment based on race, sex, color, national origin, and religion?

Civil rights act of 1964

_____ is the disorientation and stress associated with being in a foreign environment.

Culture shock

The principle of equal pay for different jobs of equal worth is called: A. Cafeteria pay B. Equal benefits C. Disparate impact D. Comparable worth E. Disparate worth

D. Comparable worth

Ryan, as part of his recent promotion, attended a training program that focused on issues like active listening, mentoring, and giving feedback. The training program required Ryan to participate in exercises that focused on these areas along with other managers and employees. Ryan found the seminar to be very helpful in pointing out the different approaches preferred by people from different backgrounds. This type of instruction is common in diversity training and is referred to as A. gap analysis. B. homogeneity training. C. reverse mentoring. D. skill building. E. awareness building.

D. skill building.

Recruitment is

E) the development of a pool of applicants for jobs in an organization.

Reward systems include: A. Incentives and bonuses B. Raises and promotions C. Vacations and benefits D. Salary and/or wages E. All of the above

E. All of the above

With people, which of these can give organizations a competitive advantage? A. Being rare B. Creating value C. Being difficult to imitate D. Being organized E. All of the above

E. All of the above

_______ is the legal concept that an employee may be terminated for any reason.

Employment at will

The final stage in the Human Resources planning process involves:

Evaluating the activities conducted to ensure that they are producing the desired results

Which is an advantage of a structured interview?

It is more likely to be free of bias and stereotypes

Samantha needs a decision today about a product release. She is looking for support from her team that is more in-depth than, "Looks good to me." She is experiencing which disadvantage of electronic communication?

It may not be effective for solving some types of complex problems.

Which is true of the provisions of the Labor-Management Relations Act?

It permitted workers to decertify (reject) a union as their representative

Which of the following is true of the provisions of the Employee Retirement Income Security Act (ERISA) of 1974

It protects private pension programs from mismanagement

Which of the following is true of the provisions of the employee retirement income security act (ERISA) of 1974?

It protects private pension programs from mismanagement

Which of the following is true of the provisions of the Occupational Safety and Health Act (OSHA) of 1970?

It states that employers must maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections.

Which of the following is true of the Landrum-Griffin Act (1959)?

It was designed to curb abuses by labor union leaders

Which of the following statements is true in regard to the U.S. labor force?

It will see a slowdown in growth.

In the context of training methods, _________ refers to assigning employees to different roles in the organization to broaden their experience and improve their skills.

JOB ROTATION

What may help organizations defend themselves in a lawsuit involving employment practices?

Job analysis

______ is the act of giving people additional tasks at the same time to alleviate boredom.

Job enlargement

In the context of training methods, _____ refers to assigning employees to different roles in the organization to broaden their experience and improve their skills.

Job rotation

Job analysis gives managers a job description which tells about all of the following except:

Knowledge

__________ strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process and continually striving for improvement.

Lean manufacturing

______ usually prefer to own assets, whereas _____ often rent or use assets on a temporary basis.

Managers; entrepreneurs

_______ is the entire process of understanding and appreciating employee differences to build a more effective and profitable organization.

Managing diversity

On a day to day basis, which of the following is a concern of Human Resources managers?

Managing layoffs

______ are higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization.

Mentors

An analysis identifying the jobs, people, and departments for which training is necessary is a(n)

Needs assessment

____ is an analysis identifying the jobs, people, and departments for which training is necessary.

Needs assessment

______ planning is the process of identifying the specific procedures and processes required at lower levels of an organization.

Operational

_____ is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

Organizing

Which of the following should be done when conducting a termination interview?

PROVIDE WRITTEN EXPLANATION OF SEVERANCE BENEFITS

_________ are key management functions.

Planning, organizing, leading, and controlling

_____ are targets that establish desired performance levels, motivate performance, and serve as benchmarks against which to assess actual performance.

Standards

_____ leadership gives purpose and meaning to organizations by anticipating and envisioning a viable future for the organization and working with others to initiate changes that create such a future.

Strategic

appraisals involve judgments about employee performance.

TRAIT

Recruitment is:

The development of a pool of applicants for jobs in an organization

In the context of employee benefits, _____ provides financial support to employees laid off for reasons they cannot control.

Unemployment insurance

Which of the following is a step taken by companies when there is a labor surplus?

Using attrition if they have planned far enough in advance

How can people deliver a competitive advantage?

When their talents are combined and deployed rapidly to work on a moments notice

________ refers to the essential tasks, duties, and responsibilities involved in performing a job.

a job description

assessment center

a managerial performance test in which candidates participate in a variety of exercises and situations

An organization that has the least structural integration of diverse workers is

a monolithic organization.

Igor works as a technician for a large manufacturer of biomedical equipment. He has discovered a way to produce disposable products in large quantities that will be useful in research facilities. His employer has given Igor and a selected team of researchers the resources to develop this idea. This project is referred to as

a skunkwork.

The supply of labor refers to how many and what types of employees the organization actually will have. a.) true b.) false

a.) true Response Feedback: Along with forecasting demand, managers must forecast the supply of labor, which is how many and what types of employees the organization actually will have.

Equity Theory

about the bang for the buck relative to other's bang for the buck

To correct the past exclusion of women and minorities, companies introduced _____ special efforts to recruit and hire qualified members of groups that have been discriminated against in the past.

affirmative action

Managers who use the method of optimizing to make their decisions will attempt to choose

an alternative that achieves the best possible balance among several goals.

needs assessment

an analysis identifying the jobs, people, and departments for which training is necessary

monolithic organization

an organization that has a low degree of structural integration -employing few women, minorities or other groups that differ from the majority- and thus has a highly homogeneous employee population

Which of the following is a planning activity?

anticipating the future

People are a source of competitive advantage when competitors admire and copy their capabilities and contributions. a.) true b.) false

b.) false Response Feedback: People are a source of competitive advantage when their capabilities and contributions cannot be copied by others.

____ appraisals, although subjective, focus on observable aspects of performance.

behavioral

interviews done in the past

behavioral

flexible benefit programs

benefit programs in which employees are given credits to spend on benefits that fit their unique needs

A(n) _____ describes all the elements involved in starting a new venture.

business plan

In the context of selection, _____ tests measure a range of intellectual abilities, including verbal comprehension (vocabulary, reading) and numerical aptitude (mathematical calculations).

cognitive ability

sexual harassment

conduct of a sexual nature that has negative consequences for employment

Which of the following is the most difficult part of human resource planning?

demand forecasts

Identify and apply common components in diversity training programs

diagram in study sheet

In an attempt to make a conflict between two employees less personal and emotional, their manager instructs them to approach the same problem from a different viewpoint. They have a structured debate and come to a conclusion that suits both employees. This is an example of using the _____ approach.

dialectic

Frequently employers have found that _____ tend to be more dependable than other employees, miss fewer days of work, and exhibit lower turnover.

disabled employees

_____ training focuses on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a heterogeneous workforce.

diversity

Managing one's costs and keeping them down requires being

efficient

In the context of selection methods, which of the following is true of personality tests?

employers have been hesitant to use personality tests for employee selection, largely because they are hard to defend in court

In order for family-managed businesses to survive and prosper, management guru Peter Drucker advised them to

fill at least one key position with a nonfamily member.

All the _____ of a firm are directly involved in managing its operations.

first-line managers

inpatriates

foreign national transferred to work at the parent company

An invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy is referred to as the

glass ceiling.

In a collective bargaining agreement, a(n) ____ gives workers a voice in what goes on during contract negotiations and administration.

grievance procedure

Supervisory leadership is behavior that provides

guidance, support, and corrective feedback for day-to-day activities.

mentors

higher-level managers wh help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization

Which of the following is not a common training method?

job rotation

right-to-work

legislation that allows employees to work without having to join a union

Which of the following is the main reason behind the projected slowdown in the pace of growth of the labor force in the United States and other developed countries?

lower birth rates

The second step in building support for your idea is

making cheerleaders.

On a day-to-day basis, which of the following is a concern of human resources managers?

managing layoffs

In the ____ approach to organization structure, decision making is decentralized to a level where information is processed properly and relevant knowledge is applied.

matrix

In a large batch organization, structure tends to be more

mechanistic.

a _____ is composed of temporary arrangements among members that can be assembled and reassembled to meet a changing competitive environment.

modular network

Which of the following organizations places the greatest value on cultural diversity and addresses the cultural aspects of integration?

multicultural

The difference between monolithic organizations and multicultural organizations is that

multicultural organizations place greater value on diversity.

An analysis identifying the jobs, people, and departments for which training is necessary is known as a(n):

needs assessment

an analysis identifying jobs, people, and departments for which training is necessary is known as a(n):

needs assessment

Which of the following is a characteristic of a mechanistic organization?

obedience to authority as an expression of commitment

Which type of training familiarizes new employees with their jobs, work units, and the organization in general?

orientation

_____ training is designed to introduce new employees to their jobs and the company, and to familiarize them with the policies, procedures, culture, and the like.

orientation

In the context of systems theory, _____ are the products and services that organizations create.

outputs

expatriates

parent-company nationals who are sent to work at a foreign subsidiary

Which of the following stages of budgetary control involves dealing with identifying what is being accomplished and comparing the results with expectancies?

performing budgetary operations

In a performance test, the test taker

performs a sample of the job

In a performance test, the test taker

performs a sample of the job.

Behaviors that cause hostile environment in an organization typically include

pervasive displays of pornography.

In the _____ approach task responsibilities are clear and managers are more independent and accountable.

product

Equal Pay Act (1963)

prohibits gender-based pay discrimination between two jobs substantially similar in skill, effort, responsibility, and working conditions

Which of the following should be done when conducting a termination for interview?

provide written explanations of severance benefits

builds on recriuts and whom to hire

selection

In the context of incentive systems, which of the following is true of profit-sharing plans?

they are usually implemented in the division or the organization as a whole

Which of the following is a function of a job analysis?

to describe the skills and knowledge needed

In the context of labor relations, _____ refers to a situation wherein workers walk off the job in violation of their contract.

wildcat strike

In the context of the entrepreneurial strategy matrix, most small business ventures are in the lower right quadrant where innovation is low and risk is high.

true

Organizations with an organic structure are much less rigid than mechanistic organizations.

true

The transfer of information and understanding from one person to another is known as dissemination.

False; it is communication

affirmative action

special efforts to recruit and hire qualified members of groups that have been discriminated against in the past

Supervisory leadership is behavior that provides

C) guidance, support, and corrective feedback for day-to-day activities.

When the HR department examined the results of activities such as recruitment and retention to support the organizational goals of Lewis Corp., which stage of the HR planning process were they in? A. programming B. control C. examination D. evaluation E. appraisal

D. evaluation

Oliver, an employee at a company, is extremely eager to take up higher positions in the organization. He is an extrovert and tries to influence the decisions made by his boss. He prefers to lead his colleagues rather than follow them. According to the trait approach to leadership, which of the following traits does Oliver display? A. knowledge of the business B. integrity C. supervision D. expert leadership E. motivation

E. motivation

labor relations

the system of relations between workers and management

ethnocentrism

the tendency to judge others by the standards of one's group or culture with are seen as superior

arbitration

the use of a neutral third party to resolve a labor dispute

Coaching—being trained by a superior—is usually the most effective and direct way to develop managers.

true

Human resources management plays a VITAL STRATEGIC ROLE as organizations attempt to compete through people.

true

Job analysis may help organizations defend themselves in LAWSUITS involving employment practices.

true

Job analysis may help organizations defend themselves in lawsuits involving employment practices.

true

Leaders serve people best by helping them develop their own initiative and good judgment, enabling them to grow, and helping them become better contributors.

true

People can deliver a competitive advantage when their TALENTS ARE COMBINED and deployed rapidly to work on new assignments at a moment's notice.

true

People should pursue goals that do not conflict with their personal values.

true

Social capital refers to being part of a social network and having a good reputation.

true

To be effective, goals should be measurable, specific, attainable, relevant, and time-bound.

true

True two-way communication means not only that a receiver provides feedback but also that the sender is receptive to the feedback.

true

in decentralized organizations, most decisions are made at lower levels.

true

in the United States, demographic trends have contributed to a short of skilled and highly educated workers.

true

in the context of labor relations, collective bargaining is considered an alternative to employment at will.

true

In the context of employee benefits, _____ provides financial support to employees laid off for reasons they cannot control.

unemployement insurance

In the context of employee benefits, _____ provides financial support to employees laid off for reasons they cannot control.

unemployment insurance

in a _____, the contract requires workers to join the labor organization after a set period of time.

union shop

Which of the following is a step taken by companies when there is a labor surplus?

using attrition if they have planned far enough in advance

In the context of strategic human resources management, people can increase _____ by helping lower costs, providing something unique to customers, or both.

value

adverse impact

when a seemingly neutral employment practice has a disproportionately negative affect on a projected group

adverse impact

when a seemingly neutral employment practice has a disproportionately negative effect on a protected group

WARN Act

Worker Adjustment and Retraining Notificaion Act of 1989, or Plant Closing Bill. Requires covered employers to give affected employees 60 days' written notice of plant closings or mass layoffs

Pluralistic organization

an organization that has a relatively diverse employee population and makes an effort to involve employees from different gender, racial, or cultural background

A managerial performance test in which candidates participate in a variety of different exercises and situations is known as a(n)_____.

assessment center

performance appraisal

assessment of an employee's job performance

When employees believe that their differences are not merely tolerated but valued, they are likely to

become more loyal.

Which type of interview explores what candidates have actually done in the past?

behavioral description interview

In the context of performance appraisals, in a(n) _____ technique, the manager keeps a regular log by recording each significant employee behavior that reflects the quality of his or her performance.

critical incident

One of the criteria for creating a competitive advantage through human resources is that they should be a.) expensive b.) commonplace c.) free-form d.) rare e.) low-cost

d.) rare Response Feedback: Firms can create a competitive advantage when they possess or develop resources that are valuable, rare, inimitable, and organized. The same criteria apply to the strategic impact of human resources.

In _____ organizations, more decisions are made at lower levels of management.

decentralized

Put the six steps of effective delegation in sequential order.

define goal select person solicit views give authority schedule checkpoints follow through

identify behaviors that occur in each step of the effective delegation process.

define goal-desired results select person-performance reviews solicit views-selected employee give authority-establishing accounts schedule checkpoints-project management follow through-meeting

In the context of common management challenges, leadership deteriorates into micromanagement when entrepreneurs fail to

delegate work.

in _____, new or additional responsibilities to a subordinate are assigned.

delegation

Which of the following is an activity that is conducted during the human resources planning process?

demand forecast

A company has developed a new cell phone that will be targeted at developing countries. It is estimated that the demand for the new product will initially be slow but would accelerate gradually as the product becomes increasingly familiar to worldwide consumers. In order to determine the number of workers necessary to staff the new production facilities, the company needs to conduct a(n)

demand forecast.

In the context of human resources management, the planning stage involves:

ensuring the availability of the right number and types of people

in the context of human resources management, the planning stage involves:

ensuring the availability of the right number and types of people

In the context of human resources management, the planning stage involves

ensuring the availability of the right number and types of people.

An advantage of using a group for decision making is that disagreements are unlikely to happen, and this phenomenon is called groupthink.

false

Entrepreneurs, in part because they are very busy, often fail to use _____, resulting in inadequate margins to support growth.

formal control systems

in the context of organizational integration, the presence of rules and regulations governing how people in the organization interact is known as:

formalization

In a _____ organization, jobs (and departments) are specialized and grouped as production, marketing, human resources, research and development, finance, accounting, and so forth based on the skills they require.

functional

The purpose of the strategic human resource management process is to

get optimal work performance to help realize the company's mission and vision.

A _____ makes it more difficult for women and minorities to move up the corporate ladder.

glass ceiling

In the context of the planning process, _____ are the targets or ends a manager wants to reach.

goals

In a collective bargaining agreement, a(n) _____ gives workers a voice in what goes on during contract negotiations and administration.

grievance procedure

Outplacement is

helping dismissed workers find employment elsewhere.

Veronica recently accepted a job with a reputed bank as an internal auditor. she found that her job was quite different from her previous internships. her new company had strictly defined job responsibilities ad lines of communication. for every decision she needed to make, approval had to be obtained from upper management. overall, she found the atmosphere to be quite formal. veronica's organization has a:

high degree of centralization

Which of the following is a defining characteristic of pluralistic organizations?

high levels of intergroup conflicts

Computer-integrated manufacturing (CIM) supports the production of _____ and _____ products at the same time.

high-variety; high-volume

A(n) ________ is the most common type of incentive plan. It compares a worker's performance against an objective standard with pay determined by his or her own performance.

individual plan

In a collective bargaining agreement, the ______ clause includes the use of seniority to determine pay increases, job bidding, and the order of layoffs.

individual rights

_____ is the entire process of understanding and appreciating employee differences to build a more effective and profitable organization.

managing diversity

When objective performance measures are unavailable but the company still wants to base pay on performance, it uses a(n) _____.

merit pay system

When objective performance measures are unavailable but the company still wants to base pay on performance, it uses a(n) ______.

merit pay system

glass ceiling

metaphor for an invisible barrier that makes it difficult for women and minorities to rise above a certain level in the organization

comparable worth

principle of equal pay for different jobs of equal worth

360-degree appraisal

process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance

Pat has to select the right paper clips to purchase for her office. She looks at the office supply catalog and picks the first one that is priced reasonably. Which method of making a decision does she use?

satisficing

Applications, résumés, interviews, and employment tests are known as ______ tools.

selection

____ builds on recruiting and involves decisions about whom to hire.

selection

_____ builds on recruiting and involves decisions about whom to hire.

selection

structured interview

selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers

in the United States, which of the following is an employee benefit required by the law?

social security

Human Resources Management (HRM)

system of organizational activities to attract, develop, and motivate an effective and qualified workforce. Also known as talent, human capital, or personnel management

In a vertical structure, narrow spans of control build a(n) _____ organization with many reporting levels.

tall

validity

the degree to which a selection test predicts or correlates with job performance

Recruitment refers to:

the development of a POOL of applicants for jobs in an organization.

Recruitment refers to:

the development of a pool of applicants for jobs in an organization.

recruitment refers to:

the development of a pool of applications for jobs in an organization

arbitration

the use of neutral third party to resolve a labor dispute

_____ is the most effective and direct management development tool.

Coaching

In the context of selection methods, content validity refers to the degree that a test actually predicts or correlates with job performance.

False

reliability

the consistency of test scored over time and across alternative measurements

reliability

the consistency of test scores over time and across alternative measurements

recruitment

the development of a pool of applicants for jobs in an organization

________ is the most effective and direct management development tool.

B) Coaching

________ plays a vital strategic role as organizations attempt to compete through people.

B) Human resource management

_____ is the legal concept that an employee may be terminated for any reason.

employment at will

team training

training that provides employees with the skills and perspectives they need to collaborate with others

___ appraisals involve judgments about employee performance.

trait

_____ is the process of assessing how well one company's basic functions and skills compare with those of another company or set of companies.

Benchmarking

Identify the correct statement regarding unstructured interviews.

C) They ask different interviewees different questions.

In the presence of which of the following conditions should the span of control be wide?

Jobs are similar, and performance measures are comparable.

Which of the following types of interview explores what candidates have actually done in the past?

BEHAVIORAL DESCRIPTION INTERVIEW

Which of the following does NOT follow the typical guideline for conducting a termination interview? A. Give as much warning as possible for mass layoff B. Complete termination session within 15 minutes C. Terminate employees when they are on vacation or have just returned D. Be sure the employee hears about his or her termination from his/her manager, not a colleague E. Express appreciation for what the employee has contributed if appropriate

C. Terminate employees when they are on vacation or have just returned

_____ play a crucial role in promoting entrepreneurship within large corporations.

CEOs

_____ provides managers with continuous feedback so that when plans are not carried out properly, managers can take steps to correct the problem.

Control

Which of the following is true of the provisions of the 1938 Fair Labor Standards Act?

D) Employees are normally exempt from overtime pay if they have considerable discretion in how they carry out their jobs.

In the context of the second problem in Scenario C, which of the following laws has the company violated?

D) Family and Medical Leave Act

Which of the following is true of the provisions of the Equal Pay Act (EPA) of 1963

D) It allows differences in pay in the case of a seniority system or merit system

Which of the following is an advantage of a structured interview?

D) It is more likely to be free of bias and stereotypes.

Which of the following is true of the provisions of the Employee Retirement Income Security Act (ERISA) of 1974?

D) It protects private pension programs from mismanagement.

Which of the following should be done when conducting a termination interview?

D) Provide written explanations of severance benefits.

Natalie expects a lot from her staff. She sets high goals for them. Hence, they need to work hard. She also expects high quality output. Tiffany works toward maintaining good relationships with each employee. She regularly praises them and seeks ways to help them solve problems and reduce stress. She has been told she is easy to talk to. Abby solicits input from her employees on certain decisions and tries to incorporate them. Sometimes, she even meets her entire team and tries to reach a consensus. In the context of Scenario B, Natalie's style of leadership is A. autocratic. B. shared. C. group maintenance. D. task performance. E. democratic.

D. task performance.

Firms can create a competitive advantage when human resources are: A. Valuable B. Rare C. Inimitable D. Organized E. All of the above

E. All of the above

In the context of the second problem on scenario C, which of the following laws has the company violated?

Family and medical leave act

_______ reorients managers toward involving people across departments in improving all aspects of the business.

Total quality management

Constructive ways to handle mistakes include

acknowledging good-faith efforts.

The term ______ is used to refer to all kinds of differences including religious affiliation, age, disability status, economic class, and lifestyle in addition to gender, race, ethnicity, and nationality.

diversity

_____ organization has departmentalization that groups units around products, customers, or geographical regions.

divisional

COMPARABLE WORTH

doctrine implies that women who perform different jobs of equal value as those performed by men should be paid the same wage.

A(n) _____ strike refers to a situation wherein workers go on strike to compel employers to agree to their terms.

economics

third-country nationals

individuals from a country other than the home country of the home country or the host country of an overseas subsidiary

In the context of training methods, _____ refers to assigning employees to different roles in the organization to broaden their experience and improve their skills.

job rotation

In the context of technology configurations, a small, local restaurant with one cook, two servers, and one cashier is an example of a

job shop.

The skills, knowledge, abilities and other characteristics needed to perform a job are detailed in a

job specification

Content validity concerns the degree to which selection tests measure a representative sample of the _____ required for the job.

knowledge, skills, and abilities

The estimate an organization makes regarding the number and quality of its current employees and the available external source of workers is known as a(n):

labor supply forecast

Which of the following is an activity that is conducted during the human resources environmental scanning process?

legislation

Face-to-face discussions, telephone conversations, and formal presentations are examples of

oral communication.

A(n) _____ organization depends heavily on an informal structure of employee networks.

organic

In the context of the fundamentals of organizing, which of the following depicts the positions in a firm and the way they are arranged?

organization chart

in the context of the fundamentals of organizing, which of the following depicts the positions in a firm and the way they are arranged?

organizational chart

Training designed to introduce new employees to their jobs and the company, and to familiarize them with policies, procedures, culture, and the like is known as:

orientation training

A(n) _______ is an itemized financial document of the income and the expenses of a company's operations.

profit and loss statement

flexible benefit program

programs in which employees are given credits to spend on benefits that fit their unique needs

E-mails, memos, letters, reports, and computer files are examples of

written communication.

Which of the following is a practical guideline for conducting a termination interview?

A) During the interview, don't allow time for debate.

________ training provides employees with the skills and perspectives they need to collaborate with others.

C) Team

Clara, a manager at an organization, has a lot of influence over her employees. She is a popular manager. Her subordinates like working with her and want to emulate her. In the context of this scenario, Clara has _____ power. A. reward B. expert C. legitimate D. referent E. coercive

D. referent

______ tests are administered by employers to assess the honesty of a job candidate

Integrity

The legal concept that an employee may be terminated for any reason is known as:

employment-at-will.

Which stage of the planning process is Jekyll Corp. involved in if it is assessing how well alternative plans meet high-priority goals while considering the cost of each initiative and the likely investment return?

evaluating goals and plans

The final stage in the human resources planning process involves:

evaluating the activities conducted to ensure that they are producing the desired results

The final stage in the human resources planning process involves

evaluating the activities conducted to ensure that they are producing the desired results.

It is important to keep in mind that _____ offers efficiency when the costs of storing items are greater than the costs of frequent delivery.

just-in-time

The estimate an organization makes regarding the number and quality of its current employees and the available external source of workers is known as a(n)

labor supply forecast.

For the ____ approach to result in more effective operations, product development should be concurrent, and should be done by cross-functional teams.

lean manufacturing

A ______ is an organization skilled at creating, acquiring, and transferring knowledge as well as at modifying its behavior to reflect new knowledge and insights.

learning organization

In the context of horizontal structure of a firm, _____ are those that have responsibility for the principal activities of the firm.

line departments

When objective performance measures are unavailable but the company still wants to base pay on performance, it uses a(n)

merit pay system.

training

teaching lower-level employees broad skills needed for their present jobs

In the context of employee benefits, ______ provides financial support to employees suffering a work-related injury or illness.

workers' compensation

Managing requires ________, while leading includes setting the direction.

B) planning and budgeting routines

Which of the following is a function of a job analysis?

B) to describe the skills and knowledge needed

In the context of starting an entrepreneurial venture, the first formal step is to

conduct an opportunity analysis.

What may help organizations defend themselves in a lawsuit involving employment practices?

job analysis

The legal concept that an employee may be terminated for any reason is known as:

EMPLOYMENT-AT-WILL

Recruitment refers exclusively to external applicants.

FALSE

How many phases are in a training program?

Four

Outplacement is

Helping dismissed workers find employment elsewhere

Human resource planning involves ________ stages.

Three

Multicultural organization

an organization that values cultural diversity and seeks to utilize and encourage it

selection

choosing from among qualified applicants to hire into an organization

downward communication

-calls a meeting with juan to discuss his role in an upcoming event -calls a staff meeting with all managers to discuss new strategic plan

informal communication

-calls colleagues to ask them about joining company softball league -asks a colleague to meet for dinner for advice on work scenerio

horizonal communication

-meets with colleagues to discuss how best to motivate their teams -meets with colleagues to discuss best store layout for upcoming holidays

Place components of the HR planning process in the order they occur. Please note that once you complete this part of the question, you will be unable to adjust your answers. 1. Step 1 2. Step 2 3. Step 3 4. Step 4 A. Human resources activities B. Human resources planning C. HRM environmental scanning D. Results

1. = C 2. = B 3. = A 4. = D

Read the job descriptions outlined in the mini-case. Review the selection tools available to recruiters. Match each job description to the most appropriate selection tool for that position. 1. Interviews 2. Ability 3. Background Information 4. Physical Ability Test 5. Performance Tests 6. References A. Health care provider B. Administrative assistant C. Security officer D. Receiving manager E. Accountant F. Loading associate

1. = D 2. = E 3. = A 4. = F 5. = B 6. = C

Which of the following bodies enforces the concerned law?

A) Equal Employment Opportunity Commission

________ is the legal concept that an employee may be terminated for any reason.

A) Employment-at-will

________ is a process in which information flows in a single direction, from a sender to a receiver, with no feedback loop.

A) One-way communication

________ training is designed to introduce new employees to their jobs and the company, and to familiarize them with policies, procedures, culture, and the like

A) Orientation

Motivation refers to forces that

A) energize, direct, and sustain a person's efforts.

Selection decisions concern: A. Developing a pool of applicants B. Which applicant to hire C. Where to place new hires D. Pay levels to achieve E. Determining workers affected by a layoff

B. Which applicant to hire

1. Loading associate 2. Administrative assistant 3. Security officer 4. Accountant 5. Receiving manager 6. Health care provider A. Interviews B. Ability C. Background Information D. Physical Ability Test E. Performance Tests F. References

A. = 5. B. = 4. C. = 6. D. = 1. E. = 2. F. = 3.

Perhaps the greatest advantage associated with external recruiting is: A. Bringing in "new blood" to inspire innovation B. That it is the most cost-effective method C. That it limits the applicant pool, easing selection decisions D. That it motivates current employees E. All of the above

A. Bringing in "new blood" to inspire innovation

Perhaps the most difficult part of human resources planning is conducting: A. Demand forecasts B. Internal labor supply C. External labor supply D. Job analysis E. Job specifications

A. Demand forecasts

_____ leadership seeks information, opinions, and preferences, sometimes to the point of meeting with the group, leading discussions, and using consensus or majority vote to make the final choice. A. Democratic B. Lateral C. Autocratic D. Directive E. Shared

A. Democratic

The planning process of human resources management begins with: A. Determining the number and types of people needed to realize the organization's business plans B. Recruiting individuals that will assist the organization to realize its business plans C. Hiring the types of people that can assist the organization to realize its business plans D. Evaluating an organization's present employees and their capabilities to fulfill the organization's business plans E. None of the above

A. Determining the number and types of people needed to realize the organization's business plans

Theodora attended an interview for a job with a manufacturing firm. As she met all the minimum requirements for the post, she was not surprised when she received a formal job offer. However, a few days later, the firm informed her that the job offer had been revoked because the manager in that department felt that women should not work in a manufacturing environment. The firm assured her that the matter was nothing personal and wished her luck for her career. Which of the following bodies enforces the concerned law? A. Equal Employment Opportunity Commission B. National Labor Relations Board C. Federal Trade Commission D. Office of Federal Contract Compliance Programs E. Department of Labor

A. Equal Employment Opportunity Commission

The final stage in the human resource planning process is to A. Evaluate the activities conducted to ensure that they are producing the desired results B. Discharge those employees determined to be ineffective at realizing organizational goals C. Restart the process D. Evaluate the decisions made for legal compliance E. Distribute compensation adjustments

A. Evaluate the activities conducted to ensure that they are producing the desired results

Men were paid an average of ten percent more than women for the same jobs with the same performance levels. Women were denied health insurance and encouraged to quit after they announced that they were pregnant. However, men with medical conditions did not meet with similar treatment. Several employees who met the required qualifications were not being paid for working overtime. In the context of the third problem in Scenario C, which of the following laws has the company violated? A. Fair Labor Standards Act B. Equal Pay Act C. Family and Medical Leave Act D. Americans with Disabilities Act E. Pregnancy Discrimination Act

A. Fair Labor Standards Act

Men were paid an average of ten percent more than women for the same jobs with the same performance levels. Women were denied health insurance and encouraged to quit after they announced that they were pregnant. However, men with medical conditions did not meet with similar treatment. Several employees who met the required qualifications were not being paid for working overtime. In the context of the second problem in Scenario C, which of the following laws has the company violated? A. Family and Medical Leave Act B. Fair Labor Standards Act Incorrect C. Americans with Disabilities Act D. Equal Pay Act

A. Family and Medical Leave Act

The Equal Pay Act of 1963 prohibits unequal pay based on: A. Gender B. Age C. Employment classification D. Merit E. Submission to sexual advances

A. Gender

_____ training is typically used to familiarize new employees with their new jobs, work units and the organization in general. A. Orientation B. Diversity C. Team D. Organization E. Competitive

A. Orientation

In a performance test, the test taker: A. Performs some part of the job applied for B. Takes a paper-and-pencil honesty test C. Is measured for general aptitude D. Is evaluated for drug use E. Completes a pre- and post-test

A. Performs some part of the job applied for

Behavioral appraisals are superior to trait appraisals because behavioral appraisals: A. Provide useful feedback B. Are less expensive C. Do not require a consultant D. Focus on nonspecific behaviors E. All of the above are TRUE of behavioral appraisals

A. Provide useful feedback

The development of a pool of applicants for jobs in the organization is: A. Recruitment B. Job descriptions C. 360-degree appraisals D. Job analysis E. Job specifications

A. Recruitment

Arianne and Cara are good friends who are experiencing problems in their respective jobs. They relate their experiences to each other because they are very concerned about their situations. Arianne speaks of a conversation with her immediate supervisor in which he (the supervisor) tells her that if she agrees to spend the weekend together with him on their next business trip together, he will recommend her for a promotion. Arianne believes that "spending the weekend together" meant sharing physical intimacy with her supervisor. Cara has a different situation. She works in a department where there are only a few women. Her male colleagues consistently make lewd remarks about her body and attempt to show her pornographic pictures. If Arianne and Cara were men, which of the following statements would be true? A. Sexual harassment would be applicable as the standard applies regardless of the sex of the victim. B. It would be a case of quid pro quo harassment but not of hostile environment. C. Sexual harassment would not have occurred. D. It would be a case of hostile environment but not a case of quid pro quo harassment. E. The company would not be liable for harassment.

A. Sexual harassment would be applicable as the standard applies regardless of the sex of the victim.

Selection technique that involves asking each applicant the same questions and comparing their responses to a standardized set of answers is a(n): A. Structured interview B. Unstructured interview C. Termination interview D. Behavioral description interview E. Job analysis

A. Structured interview

Suppose you have interviewed for a job with a local manufacturing firm. You know that you meet all the minimum requirements for the job and so you are not surprised when you receive a formal job offer from the company. However, two days later, the Human Resource Director for the company calls to tell you that they are rescinding the job offer. When you ask why they are taking this action, you are told that the manager you were going to be working for does not believe that women should work in a manufacturing environment. The HR Director tells you that it's nothing personal and wishes you well in your career. The law which is of most concern in this scenario is enforced by: A. The EEOC B. Local courts C. State courts D. The National Labor Relations Board E. All of the above

A. The EEOC

Criterion-related validity refers to the degree that employment test activities are: A. The same as job activities B. Capable of reducing initial job stress C. Redundant D. Indicative of future promotion capabilities E. Related to empirical validity

A. The same as job activities

In 2013, Best Buy CEO Hubert Joly decided that flexible work schedules such as ROWE were no longer going to be an option for Best Buy employees. What is one likely impact of this decision? A. They will lose the competitive advantage through employees that had been created. B. The CEO is in charge so there will be no impact from this decision. C. Employee productivity will likely improve. D. Employee motivation will increase. E. ROWE employees will need to be retrained.

A. They will lose the competitive advantage through employees that had been created.

Theodora attended an interview for a job with a manufacturing firm. As she met all the minimum requirements for the post, she was not surprised when she received a formal job offer. However, a few days later, the firm informed her that the job offer had been revoked because the manager in that department felt that women should not work in a manufacturing environment. The firm assured her that the matter was nothing personal and wished her luck for her career. Which of the following laws has the manufacturing firm violated? A. Title VII of the 1964 Civil Rights Act B. Americans with Disabilities Act C. Worker Adjustment and Retraining Notification Act D. Age Discrimination in Employment Act E. Fair Labor Standards Act

A. Title VII of the 1964 Civil Rights Act

Teaching employees how to perform their present job is referred to as: A. Training B. Development C. Performance appraisal D. Performance counseling E. Assessment

A. Training

The "Stay and Gain" program appears to be designed to A. attract and retain talented employees. B. promote glass ceiling effect. C. create a monolithic organization. D. increase ethnocentrism in employees. E. increase instances of groupthink.

A. attract and retain talented employees.

As a consultant to a local manufacturing facility, you are conducting a leadership training seminar. You encounter several managers who believe that they can describe the key to their success: Katie says that she is successful because when she tells her employees to do something, they do it because she's the boss. Lily explains that she can get her employees to do what she wants because they like her, and they want their manager to appreciate them. Marc feels that his employees are cooperative because they realize that he knows more about their jobs than anybody else in the organization. Emma says that if employees fail to be productive, she takes away their leave privileges, and that corrects the problem. In the context of Scenario A, Emma utilizes _____ power to get work done. A. coercive B. reward C. expert D. referent E. legitimate

A. coercive

At a restaurant, employees who perform poorly during a particular shift are scheduled for the unpopular weekend shifts by the manager. In this case, the manager exercises his _____ power. A. coercive B. legitimate C. negative D. referent E. expert

A. coercive

Selene, a new recruit at Yellow Systems Inc., was encouraged to join the Hispanic Help Group (HHP) to discuss the challenges and opportunities faced by Hispanics at work. The group helped individuals like Selena, who came from a diverse background, understand the norms, culture, and other employees within the organization. With the help of this group, Selena was able to adjust to the organization more quickly and effectively. Thus, Hispanic Help Group is an example of a(n) A. employee support group. B. association of whistleblowers. C. quality circle. D. cross-functional group. E. focus group.

A. employee support group

Since the younger employees like to take time off and travel, the company has introduced a flexible work system so that the young managers may work more hours each day and leave after they have completed their work for the week. This gives them the benefit of longer weekends. Component 3, as described in Scenario B, is an example of A. flexible work arrangements. B. job sharing. C. awareness building. D. work study analysis. E. job rotation.

A. flexible work arrangements.

Arianne and Cara are good friends who are experiencing problems in their respective jobs. They relate their experiences to each other because they are very concerned about their situations. Arianne speaks of a conversation with her immediate supervisor in which he (the supervisor) tells her that if she agrees to spend the weekend together with him on their next business trip together, he will recommend her for a promotion. Arianne believes that "spending the weekend together" meant sharing physical intimacy with her supervisor. Cara has a different situation. She works in a department where there are only a few women. Her male colleagues consistently make lewd remarks about her body and attempt to show her pornographic pictures. Cara is, more specifically, a victim of A. hostile environment. B. mutual adjustment. C. ethnocentrism. D. groupthink. E. workplace cohesion.

A. hostile environment.

Bruce's boss makes no managerial decisions but asks his employees to take the necessary steps in all aspects of work. Which of the following decision styles does Bruce's boss follow? A. laissez-faire B. directive C. participative D. democratic E. autocratic

A. laissez-faire

Which of the following is best described as a mental image of a possible and desirable future state of an organization? A. vision B. expertise C. leadership D. power E. authority

A. vision

A managerial performance test in which candidates participate in a variety of exercises and situations is known as a(n)

ASSESSMENT CENTER.

______ is a seemingly neutral employment practice that has a disproportionately negative effect on a group protected by the Civil Rights Act.

Adverse impact

_________ is a seemingly neutral employment practice that has a disproportionately negative effect on a group protected by the civil rights act

Adverse impact

Which of the following steps in the formal planning process involves studying past events, examining current conditions, and forecasting future trends?

Analyzing the situation

When organizations have more people than they need, they can use _____ to reduce the surplus if they have planned far enough in advance.

Attrition

________ tests are administered by employers to assess the honesty of a job candidate.

B) Integrity

21) Which of the following is true of a termination interview?

B) It should be conducted by the immediate superior.

_______ plays a vital strategic role as organizations attempt to compete through people

Human resource management

Outplacement is

B) helping dismissed workers find employment elsewhere

Which of the following is not a common training method?

B) job rotation

Asha, a team lead, wanted to make some changes in the seating arrangement of her team members in order to improve communication between them. She chalked out a plan that she thought would suit everybody. She sent the plan to all the members and asked them for their opinions and suggestions. This is an example of

B) two-way communication.

Your roommate applied for a summer job as a bookkeeper for the county. As part of his employment screening, he was asked to take an exam that had general mathematical aptitude questions on it. This type of selection test is referred to as a: A. Performance test B. Cognitive ability test C. Validity test D. Personality test E. Certification test

B. Cognitive ability test

All of the following are part of the human resource planning process EXCEPT: A. Planning B. Controlling C. Programming D. Evaluation E. All of the above

B. Controlling

You have met with your supervisor for your annual performance appraisal meeting. It has not gone well because you feel the meeting was handled inappropriately. You were told your work was "okay but done with a bad attitude." When asked what you need to improve, you were told to "Do better. Work harder." Your supervisor did not take notes and did not allow you to take notes in the meeting. You left the meeting with no solution to the problem and no agreement on when to discuss this again. When your supervisor says that to improve you need to "Do better. Work harder," which of the following recommendations for employee feedback was violated? A. Determine the causes for the low performance B. Describe specifically the expectations and standards for job performance C. Document discussions of employee feedback D. Agree to a solution and a timetable for improvement E. Summarize the employee's specific performance

B. Describe specifically the expectations and standards for job performance

Recruiting is: A. Choosing an employee for a job B. Developing a pool of applicants for a job C. Selecting a group of applicants for employment D. Determining the number of employees needed E. Promoting from within

B. Developing a pool of applicants for a job

Which of these methods has been found to be the way most job positions get filled? A. Want ads B. Employee referrals C. Private employment agencies D. Unions E. None of the above

B. Employee referrals

Incentive plans are devised to: A. Save employers money B. Encourage and motivate employees to be more productive C. Demotivate employees D. Decrease employee performance E. All of the above

B. Encourage and motivate employees to be more productive

The design and control of formal systems for the management of people within an organization is known as: A. Performance management B. Human resources management C. Organization design D. Management of organizations E. Personal resource management

B. Human resources management

The termination interview: A. Is usually easier than a selection interview since both participants know each other B. Is a stressful situation for both parties C. Should be conducted away from company premises for security purposes D. Must not be put in writing in order to avoid a lawsuit E. Should only be conducted by top management

B. Is a stressful situation for both parties

The legislation which requires employers to pursue workplace safety is: A. Workplace Safety Act B. Occupational Safety and Health Act of 1070 C. ERISA D. Civil Rights Act of 1963 E. Pregnancy Discrimination Act

B. Occupational Safety and Health Act of 1070

The process of helping people who have been dismissed from the company to regain employment elsewhere is known as: A. Exit interview B. Outplacement C. Employment-at-will D. Content validity E. Downsizing

B. Outplacement

Your company's attorney, Cooper Johnson, has come to you with a list of problems occurring in the Human Resource area of your organization. He gives you the following three-statement report of the probable violations: The men in the organization are paid an average of ten percent more than the women in the same jobs with the same performance levels. Several women in clerical positions report that after announcing they were pregnant, they were taken off the company's health care plan and encouraged to quit. (Men with medical conditions are kept on the health care plan with no hint of quitting.) Several employees who qualify are not being paid over-time rates. In statement 2 noted above, which of the following laws is the organization mostly likely violating? A. Americans with Disabilities Act B. Pregnancy Discrimination Act C. Family and Medical Leave Act D. Fair Labor Standards Act E. Equal Pay Act

B. Pregnancy Discrimination Act

Although Gloria was aggressively recruited by PaperKlip Office Supplies, the treatment of her now that she is in the company has not been fair or respectful, and she has not been recognized or rewarded for her work. This treatment is taking place at which stage of the human resources planning process? A. Evaluating B. Programming C. Environmental scanning D. Resource planning E. Strategic planning

B. Programming

Legislation that allows employees to work without having to join a union is known as: A. Union shop B. Right-to-work C. Arbitration D. Mediation E. Conciliation

B. Right-to-work

A company has developed a new cell phone that will be targeted at developing countries. It is estimated that the demand for the new product will initially be slow but would accelerate gradually as the product becomes increasingly familiar to worldwide consumers. In order to determine the number of workers necessary to staff the new production facilities, the company needs to conduct a(n) A. inventory calculation. B. demand forecast. C. utilization survey. D. recruitment drive. E. market search.

B. demand forecast.

Jodi just described how Best Buy's new program required a very different way of defining work. Because the hours are no longer imposed by an organization but are rather left up to the individual, Best Buy will need individuals with certain skills like time management and the ability to work independently. Where would Best Buy include these requirements? A. adverse impact B. job specifications C. job description D. demand forecast E. criterion validity

B. job specifications

Carmen assigned a newly hired employee, Raj, to the accounting department because the department needs to work more quickly and accurately. Carmen assumed that the new employee could provide the needed energy. Unfortunately, the other workers seem to resent Raj's presence because of his cultural and ethnic background. They have further excluded him from the work group. This has made Raj's work more difficult since he is not really given the "inside" information needed to perform his work efficiently. Which of the challenges of a diversified workforce appears to be operating most prominently in this scenario? A. greater flexibility B. lower cohesiveness C. gender discrimination D. decentralized decision making E. groupthink

B. lower cohesiveness

Since many of the older residents of the area are retired managers from your company, a component of the program includes assigning the older retired managers to help the younger employees manage their careers by familiarizing them with the norms and the values of the company and introducing the potential individuals among them to the top management. Component 2, as described in Scenario B, is an example of A. free riding. B. mentoring. C. social loafing. D. benchmarking. E. prospecting.

B. mentoring.

When the HR department evaluated the amount and type of employees that should be hired, which stage of the HR planning process were they in? A. scanning B. planning C. programming D. delivery E. screening

B. planning

Arianne and Cara are good friends who are experiencing problems in their respective jobs. They relate their experiences to each other because they are very concerned about their situations. Arianne speaks of a conversation with her immediate supervisor in which he (the supervisor) tells her that if she agrees to spend the weekend together with him on their next business trip together, he will recommend her for a promotion. Arianne believes that "spending the weekend together" meant sharing physical intimacy with her supervisor. Cara has a different situation. She works in a department where there are only a few women. Her male colleagues consistently make lewd remarks about her body and attempt to show her pornographic pictures. In Scenario A, Arianne and Cara are the victims of A. free riding. B. sexual harassment. C. groupthink. D. workplace cohesion. E. physical assault.

B. sexual harassment.

Mila was refused a job, in spite of the fact that she had all the required qualifications. The reason for this rejection was that she reacted negatively to an illicit comment made by her interviewer on her dressing. Based on the given information, it would be most accurate to say that Mila is a victim of A. larceny. B. sexual harassment. C. nepotism. D. social loafing. E. whistleblowing.

B. sexual harassment.

Benny, Homer, and Jean were three qualified engineers working in a team at a firm. Though Benny had the most experience, he did not always lead the group. Some projects required specialized knowledge that the other two members had, so the leadership role was passed around the group as appropriate. They were using the ________ style of leadership. A. lateral B. shared C. bridge D. authentic E. servant-leader.

B. shared

At a management retreat, people are talking about the leadership theories they prefer. Ralph says that his favorite leadership perspective is the one that assumes that leaders are born, not made. Anna, on the other hand, has found that her most effective style of leadership is to capitalize on the fact that she arouses a sense of excitement in her employees, who genuinely like and admire her and want to follow her lead. Robin says that his favorite theory recognizes the fact that the style of leadership to be used depends on the state of affairs. He explains that the theory he favors suggests looking before one leads. In the context of Scenario B, Robin described the _____ to leadership. A. behavioral approach B. situational approach C. transactional approach D. trait approach E. charismatic approach

B. situational approach

_____ appraisals, although subjective, focus on observable aspects of performance.

Behavioral

Which of the following types of interview explores what candidates have actually done in the past?

Behavioral description interview

A 360-degree appraisal is the process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance. In this process, feedback is obtained from all of the following except

C) customers.

In the context of human resources management, the planning stage involves

C) ensuring the availability of the right number and types of people.

The final stage in the human resources planning process involves

C) evaluating the activities conducted to ensure that they are producing the desired results.

In the context of training methods, ________ refers to assigning employees to different roles in the organization to broaden their experience and improve their skills.

C) job rotation

When objective performance measures are unavailable but the company still wants to base pay on performance, it uses a(n)

C) merit pay system.

Which of the following is true of a termination interview?

It should be conducted by the immediate superior.

Charles and Nathan applied for a managerial position with a company. After their interviews, they compared notes and found that they had been asked the same questions. In the context of the given scenario, they had been subjected to a(n) ________

C) structured

The three basic employee benefits required by law are

C) worker's compensation, Social Security, and unemployment insurance.

In the context of employee benefits, ________ provides financial support to employees suffering a work-related injury or illness.

C) workers' compensation

Cellular Tech has developed a new cellular telephone which will be marketed toward developing third world countries. It is estimated that the demand for the new product will start out slow and accelerate as the product becomes increasingly familiar to worldwide consumers. In order to determine the number of workers necessary to staff the new production facilities, Cellular Tech needs to conduct: A. A market search B. A utilization survey C. A demand forecast D. An inventory calculation E. Recruitment schedules

C. A demand forecast

Your company is in the process of hiring a spokesperson to appear in your television and print ads to promote your products. You are looking for someone with past experience as a spokesperson and have required that all applicants bring a portfolio of past advertising appearances for you to review. This requirement would be considered: A. Discriminatory B. A personality test C. A performance test D. An integrity test E. To have low content validity

C. A performance test

The concept of employment-at-will: A. Has yet to be utilized effectively in this country B. Is considered the largest threat to organized labor since 1935 C. Appears to be eroding as courts find exceptions to the concept D. Is a progressive discipline policy intended to protect specific minority groups E. None of the above

C. Appears to be eroding as courts find exceptions to the concept

Validity refers to: A. The qualifications needed for the job B. The qualifications of a job candidate C. Assesses the accuracy of the selection test D. Whether a test is legally admissible in court E. None of the above

C. Assesses the accuracy of the selection test

Which of the following is NOT an appropriate guideline to follow when conducting performance appraisals? A. Document the process carefully B. Allow employees to appeal the results of the appraisal C. Base performance standards on non-quantifiable standards D. Communicate performance standards to employees E. Use more than one rater (if at all possible)

C. Base performance standards on non-quantifiable standards

Which of the following explores what candidates have actually done in the past? A. Situational interview B. Contingency interview C. Behavioral description interview D. Unstructured interview E. None of the above

C. Behavioral description interview

A test that measures a range of intellectual abilities, including verbal comprehension (Type: Vocabulary, reading) and numerical aptitude (mathematical calculations) is the: A. Personality test B. Interest inventory test C. Cognitive ability test D. Mechanical dexterity test E. Job analysis

C. Cognitive ability test

You have met with your supervisor for your annual performance appraisal meeting. It has not gone well because you feel the meeting was handled inappropriately. You were told your work was "okay but done with a bad attitude." When asked what you need to improve, you were told to "Do better. Work harder." Your supervisor did not take notes and did not allow you to take notes in the meeting. You left the meeting with no solution to the problem and no agreement on when to discuss this again. The fact there neither you nor your supervisor take notes during the meeting is a violation of which of the following recommendations for employee feedback? A. Determine the causes for the low performance B. Describe specifically the expectations and standards for job performance C. Document discussions of employee feedback D. Agree to a solution and a timetable for improvement E. Summarize the employee's specific performance

C. Document discussions of employee feedback

Under cafeteria benefit plans: A. Employees are provided a healthy and affordable meal B. Employers are closely inspected for health and safety hazards C. Employees select the benefits which they prefer D. Employers can realize significant cost savings E. All of the above apply to cafeteria benefit plans

C. Employees select the benefits which they prefer

Suppose you have interviewed for a job with a local manufacturing firm. You know that you meet all the minimum requirements for the job and so you are not surprised when you receive a formal job offer from the company. However, two days later, the Human Resource Director for the company calls to tell you that they are rescinding the job offer. When you ask why they are taking this action, you are told that the manager you were going to be working for does not believe that women should work in a manufacturing environment. The HR Director tells you that it's nothing personal and wishes you well in your career. Which of the following statements is TRUE regarding the scenario as described above? A. Given the available information, the company is not guilty of adverse impact B. The company is not guilty of discrimination C. Given the available information, the company is guilty of adverse impact D. The company is acting in a completely legal manner E. None of the above is true

C. Given the available information, the company is guilty of adverse impact

Personality tests are: A. Illegal B. Universally used C. Hard to defend in court D. Inadmissible in courtroom procedures E. Highly valid

C. Hard to defend in court

When managers and executives describe the strategic value of skills and knowledge of employees, they use the term: A. Success B. Effectiveness C. Human capital D. All of the above E. None of the above

C. Human capital

Establishing formal systems for the management of people within the organization is the function of: A. Job analysis B. Labor relations C. Human resources management (HRM) D. Orientation training E. Leadership

C. Human resources management (HRM)

A tool for determining what is done on a given job and what should be done on that job is: A. Performance appraisal B. Training C. Job analysis D. Orientation E. Job specification

C. Job analysis

______ refers to the essential tasks, duties and responsibilities involved in performing a job. A. Job specification B. Job selection C. Job description D. Job appraisal E. Job activities

C. Job description

An internal mechanism for promoting open job positions is: A. Job bidding B. Job notification C. Job posting D. Job promotion E. Job recruitment

C. Job posting

The skills, abilities and other characteristics needed to perform a job are detailed in a: A. Job description B. Job analysis C. Job specification D. Job characteristic E. Job design

C. Job specification

The growing gap between the world's supply and demand for labor is expected to result in: A. Massive unemployment B. Higher wages C. Less mobility of the population D. Very little movement in labor supply E. None of the above

C. Less mobility of the population

Training should consist of four distinct stages or decisions. They are: A. Selection, performance measurement, training method, goal-setting B. Pre-test, training, post-test, evaluating C. Needs assessment, designs, method determination, evaluation of results D. Method selection, evaluation of results, forecasting, training E. Goal setting, training method, performance measurement, training

C. Needs assessment, designs, method determination, evaluation of results

Adverse impact refers to the disproportionately negative effect: A. Of disciplining a troublesome employee B. Of firing an employee without cause C. Of an employment practice upon a protected group D. On workers forced to work with chemical abusers E. Of being forced to hire based on quotas

C. Of an employment practice upon a protected group

Training designed to introduce new employees to the company and familiarize them with policies, procedures, culture and the like is known as: A. Diversity training B. Team training C. Orientation training D. Performance training E. Needs assessment

C. Orientation training

During the planning process, human resource managers do all of the following EXCEPT: A. Demand forecast B. Plan for internal labor supply C. Outplacement D. Job analysis E. Plan for external labor supply

C. Outplacement

Which of the following is NOT one of the benefits required by law? A. Workers' compensation B. Social security C. Pension plans D. Unemployment insurance E. All of the above are required by law

C. Pension plans

Companies invest in training to enhance individual performance and organizational productivity. Which of the following is NOT a typical training exercise? A. Orientation training B. Team training C. Personality training D. Diversity training E. All of the above

C. Personality training

Human resources planning has three stages. They are: A. Planning, executing and delivering B. Hiring, training and firing C. Planning, programming and evaluating D. Planning, delivering and evaluating E. Recruiting, screening and hiring

C. Planning, programming and evaluating

A large soda bottling company laid-off five percent of their workers. As part of the layoff, the workers were offered assistance with preparing a resume and given job search training. In addition, the workers' benefits were extended for a one-month period beyond their last date of employment. These efforts are: A. A non-taxable expense B. Increasing the fears of non-affected employees C. Referred to as outplacement services D. All of the above E. None of the above

C. Referred to as outplacement services

Gloria receives unfair treatment (e.g. not being listened to during meetings, being passed over for promotions while male colleagues are promoted, etc.) at PaperKlip Office Supplies because she is a woman. This type of treatment potentially violates which U.S. equal employment law? A. Fair Labor Standards Act (1938) B. Equal Pay Act (1963) C. Title VII of Civil Rights Act (1964) D. Vocational Rehabilitation Act (1973) E. Age Discrimination in Employment Act (1967)

C. Title VII of Civil Rights Act (1964)

One problem with stifling Gloria's promotions and performance within the company is that PaperKlip cannot accurately know whether the selection tests used to determine that Gloria should be hired are accurate in selecting high-performing employees. This compromises PaperKlip's ability to assess the ____________of their selection tests. A. Reliability B. Consistency C. Validity D. Alternatives E. Durability

C. Validity

The degree to which a selection test predicts or correlates with job performance is known as: A. Integrity B. Reliability C. Validity D. Content validity E. Criterion-related validity

C. Validity

Companies use empowerment programs, continuous improvement and total quality initiatives in order to achieve: A. Complete organization B. Imitation C. Value D. Rareness E. None of the above

C. Value

Jeffery applied for a summer job as a bookkeeper. As part of his employment screening, he was asked to take an exam with numerical aptitude questions. This type of selection test is referred to as a A. certification test. B. performance test. C. cognitive ability test. D. validity test. E. personality test.

C. cognitive ability test.

Natalie expects a lot from her staff. She sets high goals for them. Hence, they need to work hard. She also expects high quality output. Tiffany works toward maintaining good relationships with each employee. She regularly praises them and seeks ways to help them solve problems and reduce stress. She has been told she is easy to talk to. Abby solicits input from her employees on certain decisions and tries to incorporate them. Sometimes, she even meets her entire team and tries to reach a consensus. In the context of Scenario B, Abby's style of leadership is A. task performance leadership. B. autocratic leadership. C. democratic leadership. D. shared leadership. E. group maintenance leadership.

C. democratic leadership.

Natalie expects a lot from her staff. She sets high goals for them. Hence, they need to work hard. She also expects high quality output. Tiffany works toward maintaining good relationships with each employee. She regularly praises them and seeks ways to help them solve problems and reduce stress. She has been told she is easy to talk to. Abby solicits input from her employees on certain decisions and tries to incorporate them. Sometimes, she even meets her entire team and tries to reach a consensus. In the context of Scenario B, Tiffany favors a(n) _____ style of leadership. A. democratic B. shared C. group maintenance D. task performance E. autocratic

C. group maintenance

As a consultant to a local manufacturing facility, you are conducting a leadership training seminar. You encounter several managers who believe that they can describe the key to their success: Katie says that she is successful because when she tells her employees to do something, they do it because she's the boss. Lily explains that she can get her employees to do what she wants because they like her, and they want their manager to appreciate them. Marc feels that his employees are cooperative because they realize that he knows more about their jobs than anybody else in the organization. Emma says that if employees fail to be productive, she takes away their leave privileges, and that corrects the problem. In the context of Scenario A, Lily uses her _____ power to manage her employees. A. coercive B. expert C. referent D. reward E. legitimate

C. referent

Which of the following acts prohibits discrimination in employment based on race, sex, color, national origin, and religion?

Civil Rights Act of 1964

Which of the following acts prohibits discrimination in employment based on race, sex, color, national origin, and religion?

Civil Rights Acts of 1964

Civil Rights Act (1991)

Clarifies Title VII requirements; disparate treatment impact suits, buiness necessity, job relatedness, shifts burden of proof to employer; permits punitive damages and jury trials

lectures, role-playing, business simulation, behavior modeling, conferences, vestibule training, and apprenticeships are examples of______

Common training methods

Which of the following is a disadvantage of the traditional approaches to departmentalization?

Communication between functions may fall off due to conflicts.

In the United States, which of the following is an employee benefit required by law?

D) Social Security

________ leadership gives purpose and meaning to organizations by anticipating and envisioning a viable future for the organization and working with others to initiate changes that create such a future.

D) Strategic

________ requires covered employers to give employees 60 written days' notice of plant closings or mass layoffs.

D) Worker Adjustment and Retraining Notification Act

The ability to lead effectively sets the ________ apart from the average ones.

D) excellent managers

In the context of human resources management, the programming stage involves

D) implementing specific activities like recruitment.

On a day-to-day basis, which of the following is a concern of human resources managers?

D) managing layoffs

Robin sends an e-mail to his team describing the implementation of a new work practice. However, in the e-mail he does not solicit comments or suggestions from his subordinates. He feels that the subordinates lack the experience required to effectively evaluate the various implications of the new practice. This is an example of

D) one-way communication.

Stretch goals are

D) the targets that are exceptionally demanding and novel

In the context of employee benefits, ________ provides financial support to employees laid off for reasons they cannot control.

D) unemployment insurance

How can people deliver a competitive advantage?

D) when their talents are combined and deployed rapidly to work on a moment's notice

You have met with your supervisor for your annual performance appraisal meeting. It has not gone well because you feel the meeting was handled inappropriately. You were told your work was "okay but done with a bad attitude." When asked what you need to improve, you were told to "Do better. Work harder." Your supervisor did not take notes and did not allow you to take notes in the meeting. You left the meeting with no solution to the problem and no agreement on when to discuss this again. When the meeting ends with no solution to the problem and no follow-up set, which of the following recommendations for employee feedback was violated? A. Determine the causes for the low performance B. Describe specifically the expectations and standards for job performance C. Document discussions of employee feedback D. Agree to a solution and a timetable for improvement E. Summarize the employee's specific performance

D. Agree to a solution and a timetable for improvement

Collective Bargaining establishes: A. Wages, hours and working conditions B. A grievance procedure C. Order of layoffs D. All of the above E. None of the above

D. All of the above

The use of a neutral third party to resolve a labor dispute is known as: A. Right-to-work B. Mediation C. Conciliation D. Arbitration E. Right to work

D. Arbitration

Hammond University requires all applicants to their Masters of Business Administration Program to take the G.M.A.T. exam. This exam measures the test taker's aptitude for management by measuring things like verbal comprehension, mathematical calculations and other necessary management skills. This type of test is classified as a(n): A. Personality test B. Performance test C. Integrity test D. Cognitive ability test E. None of the above

D. Cognitive ability test

The National Labor Relations Act of 1935: A. Declared unions illegal B. Established right-to-work states C. Declared that management practices should be free of government interference D. Declared unions legal E. Protected employers' free speech rights

D. Declared unions legal

Development differs from training in that: A. Development is more expensive B. Development is less cost-effective C. Training focuses on past performance D. Development focuses on future capabilities E. Training is reserved for upper level managers

D. Development focuses on future capabilities

The Americans with Disabilities Act, passed in 1990, prohibits: A. Lesser pay for individuals with disabilities B. Hiring people with contagious diseases like AIDS C. Employing people addicted to drugs or alcohol D. Employment discrimination against people with disabilities E. All of the above

D. Employment discrimination against people with disabilities

Men were paid an average of ten percent more than women for the same jobs with the same performance levels. Women were denied health insurance and encouraged to quit after they announced that they were pregnant. However, men with medical conditions did not meet with similar treatment. Several employees who met the required qualifications were not being paid for working overtime. In the context of the first problem in Scenario C, which of the following laws has the company violated? A. Americans with Disabilities Act B. Family and Medical Leave Act C. Fair Labor Standards Act D. Equal Pay Act E. Pregnancy Discrimination Act

D. Equal Pay Act

Your company's attorney, Cooper Johnson, has come to you with a list of problems occurring in the Human Resource area of your organization. He gives you the following three-statement report of the probable violations: The men in the organization are paid an average of ten percent more than the women in the same jobs with the same performance levels. Several women in clerical positions report that after announcing they were pregnant, they were taken off the company's health care plan and encouraged to quit. (Men with medical conditions are kept on the health care plan with no hint of quitting.) Several employees who qualify are not being paid over-time rates. In statement 3 noted above, which of the following laws is the organization mostly likely violating? A. Americans with Disabilities Act B. Pregnancy Discrimination Act C. Family and Medical Leave Act D. Fair Labor Standards Act E. Equal Pay Act

D. Fair Labor Standards Act

The programming stage of human resources management consists of: A. Hiring and firing B. Evaluating employee performance levels C. Determining appropriate automation methods D. Implementing the plans determined earlier E. Calculating legally justifiable compensation levels

D. Implementing the plans determined earlier

The most common type of incentive plan is: A. Profit-sharing plan B. Scanlon plan C. Gainsharing plan D. Individual E. Team

D. Individual

_______ tests are used to assess a job candidate's honesty. A. Genetic B. Personality C. Performance D. Integrity E. Cognitive ability

D. Integrity

Marcel applied for a part-time job at a shoe store in the mall. Following his interview he was asked to take a test on paper. One of the questions asked what he would do if he were to find a wallet full of money along a deserted highway. This type of test would be described as a (an): A. Personality test B. Validity test C. Reliability test D. Integrity test E. Cognitive ability test

D. Integrity test

An analysis identifying the jobs, people and departments for which training is necessary is: A. Development B. Performance appraisal C. Outplacement D. Needs assessment E. Job analysis

D. Needs assessment

Compared to other types of appraisals, _____ appraisal tends to be more objective and can focus on production data such as sales or profits. A. Comparative B. Behavioral C. Trait D. Results E. Industry

D. Results

Which of the following is NOT someone who would perform an appraisal? A. Peers B. External customers C. Self D. Stockholders E. Managers

D. Stockholders

Jules and Mimi both applied for a position with Brit Pharmaceuticals. After their interviews, they "compared notes" and found that they had been asked the exact same questions! Their interviews would be considered: A. Unstructured B. Invalid C. Valid according to empirical tests but not content tests D. Structure E. A fluke

D. Structure

We just heard how productivity at Best Buy has jumped by one-third since ROWE was implemented. Based on this, Best Buy's ROWE program is demonstrating the strategic impact of human resources because it is doing which of the following? A. recruiting externally B. supplying labor C. using MBO D. creating value E. adjusting pay levels

D. creating value

In the context of the trait approach to leadership, _____ refers to a set of characteristics that reflect a high level of effort, including high need for achievement, constant striving for improvement, ambition, energy, tenacity, and initiative. A. integrity B. self-confidence C. leadership motivation D. drive E. knowledge of the business

D. drive

A leader who has _____ power has certain knowledge; people comply because they believe in, can learn from, or can otherwise gain from that knowledge. A. coercive B. referent C. reward D. expert E. legitimate

D. expert

Where would Best Buy state that "meetings are optional"? A. pay decision B. background checks C. job specifications D. job description E. needs assessment

D. job description

Brenda has recently been denied a promotion. This is the third time she was turned down for promotion despite excellent performance reviews. Her manager assures her that she was qualified for the promotion but "that's just the way things go." After this latest disappointment, Brenda did an in-depth research on the history of her company. She found that only two women candidates had been promoted to upper management positions in the company's entire history. Which of the following factors is most likely obstructing Brenda's career growth? A. the black swan effect B. an affirmative action C. a wide span of control D. the glass ceiling effect E. a diversity-oriented employer

D. the glass ceiling effect

_______ training focuses on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a heterogeneous workforce.

Diversity

________ is the assignment of different tasks to different people or groups in an organization.

Division of labor

____ refers to laying off large numbers of managerial and other employees.

Downsizing

________ refers to laying off large numbers of managerial and other employees

Downsizing

Which of the following is a practical guideline for conducting a termination interview?

During the interview, don't allow time for debate

Which of the following is a practical guideline for conducting a termination interview?

During the interview, don't allow time for debate.

________ is a seemingly neutral employment practice that has a disproportionately negative effect on a group protected by the Civil Rights Act

E) Adverse impact

In the context of the first problem in Scenario C, which of the following laws has the company violated

E) Equal Pay Act

Which of the following steps is most likely to be taken by an organization when faced with a labor deficit?

E) They can outsource work to contractors.

Which of the following types of interview explores what candidates have actually done in the past?

E) behavioral description interview

What may help organizations defend themselves in a lawsuit involving employment practices?

E) job analysis

Recruitment refers exclusively to external applicants.

False

According to the Age Discrimination Act, discrimination is prohibited against people aged: A. 60 and over B. 55-70 C. 55 and over D. 40-65 E. 40 and over

E. 40 and over

Concerns of human resource managers include all of the following EXCEPT: A. How to manage employee layoffs B. How to maintain a well-trained, motivated work force C. How to contain health care costs D. How to manage diversity E. All of the above are concerns of HR managers

E. All of the above are concerns of HR managers

Your company's attorney, Cooper Johnson, has come to you with a list of problems occurring in the Human Resource area of your organization. He gives you the following three-statement report of the probable violations: The men in the organization are paid an average of ten percent more than the women in the same jobs with the same performance levels. Several women in clerical positions report that after announcing they were pregnant, they were taken off the company's health care plan and encouraged to quit. (Men with medical conditions are kept on the health care plan with no hint of quitting.) Several employees who qualify are not being paid over-time rates. In statement 1 noted above, which of the following laws is the organization most likely violating? A. Americans with Disabilities Act B. Pregnancy Discrimination Act C. Family and Medical Leave Act D. Fair Labor Standards Act E. Equal Pay Act

E. Equal Pay Act

Outplacement is: A. Recruiting from external sources B. Hiring from external applicants C. Illegal under the WARN Act of 1989 D. Dismissing people from the company E. Helping displaced workers find other employment

E. Helping displaced workers find other employment

It is crucial to remember when selecting employees that methods and questions must be: A. Generated internally B. Utilized for every job C. Utilized for every applicant D. Universally acceptable E. Related to performance on the job

E. Related to performance on the job

You have met with your supervisor for your annual performance appraisal meeting. It has not gone well because you feel the meeting was handled inappropriately. You were told your work was "okay but done with a bad attitude." When asked what you need to improve, you were told to "Do better. Work harder." Your supervisor did not take notes and did not allow you to take notes in the meeting. You left the meeting with no solution to the problem and no agreement on when to discuss this again. When your supervisor gives you the feedback that your work was "okay but done with a bad attitude," which of the following recommendations for employee feedback was violated? A. Determine the causes for the low performance B. Describe specifically the expectations and standards for job performance C. Document discussions of employee feedback D. Agree to a solution and a timetable for improvement E. Summarize the employee's specific performance

E. Summarize the employee's specific performance

Which of the following acts prohibits discrimination based on race, sex, age, color, national origin and religion? A. The Fair Labor Standards Act of 1938 B. The Immigration Act of 1990 C. The Equal Pay Act (1963) D. The Americans with Disabilities Act (1990) E. The Civil Rights Act of 1964

E. The Civil Rights Act of 1964

Suppose you have interviewed for a job with a local manufacturing firm. You know that you meet all the minimum requirements for the job and so you are not surprised when you receive a formal job offer from the company. However, two days later, the Human Resource Director for the company calls to tell you that they are rescinding the job offer. When you ask why they are taking this action, you are told that the manager you were going to be working for does not believe that women should work in a manufacturing environment. The HR Director tells you that it's nothing personal and wishes you well in your career. Which of the following laws should the company be concerned about having violated in this situation? A. Age Discrimination in Employment Act B. WARN Act C. Fair Labor Standards Act D. Americans with Disabilities Act E. Title VII of the Civil Rights Act of 1964

E. Title VII of the Civil Rights Act of 1964

In Charleston, South Carolina, about one-fifth of the city's population consisted of various ethnic minorities, but only 12 percent of the employees hired in the public sector were minorities. The city government responded to this issue by increasing minority group members' participation in public contracts. This special program taken up by the government authorities is an example of A. crowdsourcing. B. nepotism. C. glass ceiling. D. ethnocentrism. E. affirmative action.

E. affirmative action.

Best Buy's focus on ROWE highlights which part of the HR planning process? A. demand forecast B. employee selection C. labor markets D. planning E. evaluating

E. evaluating

As a consultant to a local manufacturing facility, you are conducting a leadership training seminar. You encounter several managers who believe that they can describe the key to their success: Katie says that she is successful because when she tells her employees to do something, they do it because she's the boss. Lily explains that she can get her employees to do what she wants because they like her, and they want their manager to appreciate them. Marc feels that his employees are cooperative because they realize that he knows more about their jobs than anybody else in the organization. Emma says that if employees fail to be productive, she takes away their leave privileges, and that corrects the problem. In the context of Scenario A, Marc has _____ power. A. reward B. coercive C. legitimate D. referent E. expert

E. expert

Even when managers do not themselves engage in _____, if they fail to prevent it or to take appropriate action after receiving legitimate complaints about it, they may still be held liable, along with their companies, if a lawsuit is filed. A. whistleblowing B. discrimination C. discipline practices D. complaining E. harassment

E. harassment

As a consultant to a local manufacturing facility, you are conducting a leadership training seminar. You encounter several managers who believe that they can describe the key to their success: Katie says that she is successful because when she tells her employees to do something, they do it because she's the boss. Lily explains that she can get her employees to do what she wants because they like her, and they want their manager to appreciate them. Marc feels that his employees are cooperative because they realize that he knows more about their jobs than anybody else in the organization. Emma says that if employees fail to be productive, she takes away their leave privileges, and that corrects the problem. In the context of Scenario A, Katie has _____ power. A. coercive B. referent C. expert D. reward E. legitimate

E. legitimate

The top management of a company determined that their end-of-year bonuses would not be given due to low sales. Jane, a department manager, informed her staff that even high-performing employees should not expect a bonus. Jane's _____ power was limited by the decision of the top management. A. legitimate B. coercive C. referent D. expert E. reward

E. reward

Given how this Best Buy employee is describing her work and how she balances it with her home life and her own energy patterns, one result of Best Buy's flexible working arrangements is likely to be employee __________. A. sleep deprivation B. absenteeism C. turnover D. financial success E. satisfaction

E. satisfaction

Sandra was recently denied a promotion at her job. She was told that management was looking for someone who was more aggressive to fill the position. Sandra's coworkers were surprised by the management's decision because she had a reputation for "getting things done." Sandra later overheard one of the managers saying that he did not believe she was committed to her career since "she is a typical woman." This instance exemplifies the problem of _____ associated with a diverse workforce. A. groupthink B. free riding C. affirmative action D. social loafing E. stereotyping

E. stereotyping

Charles and Nathan applied for a managerial position with a company. After their interviews, they compared notes and found that they had been asked the same questions. In the context of the given scenario, they had been subjected to a(n) _____ interview. A. nondirective B. telephone C. invalid D. panel E. structured

E. structured

Your company operates in a rural area where there are very few young employees. The company has set up regular meetings for young employees who are new to this rural area to exchange information about activities in the area, work-related problems, and individual experiences. Component 1, as described in Scenario B, mainly talks of A. whistleblowers. B. virtual expatriates. C. mentors. D. quality circles. E. support groups.

E. support groups.

Juana, a native Texan, works for a company based in Switzerland. She is sent to manage the operations of a new facility in Hong Kong. It would be most accurate to refer to Juana as a(n) A. freelancer. B. host-country national. C. expatriate. D. parent-country national. E. third-country national.

E. third-country national.

At a management retreat, people are talking about the leadership theories they prefer. Ralph says that his favorite leadership perspective is the one that assumes that leaders are born, not made. Anna, on the other hand, has found that her most effective style of leadership is to capitalize on the fact that she arouses a sense of excitement in her employees, who genuinely like and admire her and want to follow her lead. Robin says that his favorite theory recognizes the fact that the style of leadership to be used depends on the state of affairs. He explains that the theory he favors suggests looking before one leads. In the context of Scenario B, the leadership perspective that Ralph described is the A. behavioral approach. B. transactional approach. C. charismatic approach. D. situational approach. E. trait approach.

E. trait approach.

A(n) _____ refers to a situation wherein workers go on strike to compel employers to agree to their terms.

Economic Strike

Which of the following is true of the provisions of the 1938 Fair Labor Standards Act?

Employees are normally exempt from overtime pay if they have considerable discretion in how they carry out their jobs

Which of the following is true of the provisions of the 1938 Fair Labor Standards Act?

Employees are normally exempt from overtime pay if they have considerable discretion in how they carry out their jobs.

Which of the following is true of the provisions of the Occupational Safety and Health Act (OSHA) of 1970?

Employers must maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections.

In the context of Human Resources management, the planning stage involves

Ensuring the availability of the right number and types of people

_______ is the pursuit of lucrative opportunities by enterprising individuals under conditions of uncertainty.

Entrepreneurship

Theodora attended an interview for a job with a manufacturing firm. As she met all the minimum requirements for the post, she was not surprised when she received a formal job offer. However, a few days later, the firm informed her that the job offer had been revoked because the manager in that department felt that women should not work in a manufacturing environment. The firm assured her that the matter was nothing personal and wished her luck for her career. Which of the following bodies enforces the concerned law?

Equal Employment Opportunity Commission

Men were paid an average of ten percent more than women for the same jobs with the same performance levels. Women were denied health insurance and encouraged to quit after they announced that they were pregnant. However, men with medical conditions did not meet with similar treatment. Several employees who met the required qualifications were not being paid for working overtime. In the context of the first problem in Scenario C, which of the following laws has the company violated?

Equal Pay Act

(Theadora) which of the following bodies enforced the concerned law

Equal employment opportunity commission

In the context of the first problem of scenario C, which of the following laws had the company violated?

Equal pay act

Americans with Disabilities Act (1990)

Extends affirmative action provisions of Vocational Rehabilitation Act to private employers; requires workplace modifications to facilitate disabled employees; prohibits discrimination against disabled

Men were paid an average of ten percent more than women for the same jobs with the same performance levels. Women were denied health insurance and encouraged to quit after they announced that they were pregnant. However, men with medical conditions did not meet with similar treatment. Several employees who met the required qualifications were not being paid for working overtime. In the context of the third problem in Scenario C, which of the following laws has the company violated?

Fair Labor Standards Act

Several employees who met the required qualifications were not being paid for working overtime. which of the following laws has the company violated?

Fair Labor Standards Act

In the context of designing reward systems, internal factors affecting the wage mix include collective bargaining and legal requirements.

False

Recent surveys suggest that employers place the greatest emphasis on responses to newspaper advertisements.

False

Men were paid an average of ten percent more than women for the same jobs with the same performance levels. Women were denied health insurance and encouraged to quit after they announced that they were pregnant. However, men with medical conditions did not meet with similar treatment. Several employees who met the required qualifications were not being paid for working overtime. In the context of the second problem in Scenario C, which of the following laws has the company violated?

Family and Medical Leave Act

Two reasons why human resource planning sometimes lead managers to outsource are __________ and ________

Flexibility; cost

_____ refer(s) to a decision bias influenced by the way in which a problem or decision alternative is phrased or presented.

Framing effects

A company uses its computerized human resources information system to analyze its past experience with turnover, terminations, retirement, promotions, and transfers. The company is estimating its _____ labor supply.

Future

In the context of incentive systems, _____ reward employees for increasing productivity or saving money in areas under their direct control.

Gainsharing plans

_____ has a strong positive impact on follower satisfaction and motivation and also on leader effectiveness.

Group maintenance behavior

__________ is a structure with authority directly related to the three broad levels of the organizational pyramid.

Hierarchy

In the context of integration, which of the following is true of the findings of Lawrence and Lorsch?

Highly differentiated firms were more likely to fail in a complex environment if they failed to integrate their activities adequately.

_____ plays a vital strategic role as organizations attempt to compete through people.

Human resource management

Customer focus, leadership, involvement of people, and continual improvement are all principles of

ISO 9001 standards.

In the context of Human Resources management, the programming stage involves:

Implementing specific activities like recruitment

Which of the following is a difference between a mechanistic and an organic organization?

In a mechanistic organization the source of guidance is rules, whereas in an organic organization the source of guidance is personal judgment.

Which of the following is true of the Landrum-Griffin Act (1959)?

It was designed to curb abuses by labor union leaders.

A(n) ________ is the most common type of incentive plan. It compares a worker's performance against an objective standard with pay determined by his or her own performance.

Individual plan

Which of the following is true of the provisions of the equal pay act of 1963?

It allows differences in pay in the case of a seniority system or merit system

Which of the following is true of the provisions of the Equal Pay Act (EPA) of 1963?

It allows differences in pay in the case of a seniority system or merit system.

Which of the following statements about delegation of responsibility and authority is true?

It can occur between any two individuals in any type of structure with regard to any task.

Which of the following is true of the provisions of the National Labor Relations Act passed in 1935?

It established five unfair employer labor practices

Which of the following is true of the provisions of the National Labor Relations Act passed in 1935?

It established five unfair employer labor practices.

Which of the following is an advantage of a structured interview?

It is more likely to be free of bias and stereotypes

Which of the following is true of the provisions of the Employee Retirement Income Security Act (ERISA) of 1974?

It protects private pension programs from mismanagement.

Which is a function of job analysis?

It provides the information required by virtually every human resources activity

Which of the following is true of communication?

It refers to the transmission of information and meaning from one party to another through the use of shared symbols.

Which of the following is true of a termination interview?

It shoukd be conducted by a immediate superior

Which is true of a termination interview?

It should be conducted by the immediate superior

Which of the following is not a common training method?

Job rotation

On a day-to-day basis, which of the following is a concern of human resources managers?

Managing layoffs

Which of the following individuals is most likely to become a successful entrepreneur?

Nigel enjoys challenges, has a strong social network, has good knowledge of management techniques, and possesses excellent business skills.

Which of the following conditions should be met for the lean manufacturing approach to result in more effective operations?

People should be broadly trained rather than specialized.

Title VII of Civil Rights Act (1964)

Prohibits discrimination based on race, sex, color, religion, or national origin in employment decisions: hiring, pay, working conditions, promotions, discipline or discharge

Age Discrimination in Employment Act (1967)

Prohibits employment discrimination based on age for persons over 40 years old; restricts mandatory retirement

Which of the following should be done when conducting a termination interview?

Provide written explanations of severance benefits

Which of the following should be done when conducting a termination interview?

Provide written explanations of severance benefits.

_____ builds on recruiting and involves decisions about whom to hire.

Selection

____ are positive consequences that motivate behavior.

Reinforcers

Family and Medical Leave Act (1991)

Requires 12 weeks' unpaid leave for medical or family needs: paternity, maternity, family member illness

Vocational Rehabilitation Act (1973)

Requires affirmative action by all federal contractors for persons with disabilities; defines disabilities as physical or mental impairment that substantially limit life activities

Executive Orders 11246 and 11357 (1965)

Requires equal opportunity clauses in federal contracts; prohibits employment discrimination by federal contractors based on race, color, religion, sex, or national origin

Arianne speaks of a conversation with her immediate supervisor in which he (the supervisor) tells her that if she agrees to spend the weekend together with him on their next business trip together, he will recommend her for a promotion. Arianne believes that "spending the weekend together" meant sharing physical intimacy with her supervisor. Cara has a different situation. She works in a department where there are only a few women. Her male colleagues consistently make lewd remarks about her body and attempt to show her pornographic pictures. If Arianne and Cara were men, which of the following statements would be true?

Sexual harassment would be applicable as the standard applies regardless of the sex of the victim.

_____ is a competitive advantage in the form of relationships with other people and the image other people have of an entrepreneur.

Social capital

In the United States, which of the following is an employee benefit required by law?

Social security

According to Peter Drucker, which of the following statements is true of managing a family business?

Someone outside the family and the business should help plan succession.

For important management positions companies often use

Specialized executive search firms

Which of the following steps is most likely to be taken by an organization when faced with a labor deficit?

They can outsource work to contractors

In the context of the horizontal structure of a firm, which of the following is true of line departments?

They make things, sell things, or provide customer service.

Charles and Nathan applied for a managerial position with a company. After their interviews, they compared notes and found that they had been asked the same questions. In the context of the given scenarios, they had been subjected to a _______ interview

Structured

training provides employees with the skills and perspectives they need to collaborate with others.

TEAM

______ planning involves a process of translating broad strategic goals and plans into specific goals and plans relevant to a particular portion of an organization.

Tactical

_____ training provides employees with the skills and perspectives they need to collaborate with others.

Team

Which of the following is a disadvantage of the product approach to departmentalization?

The duplication of effort is expensive.

In the context of selection methods, which of the following is true of personality tests?

They are hard to defend in court

In the context of selection methods, which of the following is true of personality tests?

They are hard to defend in court.

Which of the following is an activity that is conducted during the human resources environmental scanning process?

They are hard to defend in court.

in the context of selection methods, which of the following is true of personality tests?

They are hard to defend in court.

n the context of selection methods, which of the following is true of personality tests?

They are hard to defend in court.

Which of the following is a defining characteristic of multicultural organizations?

They are marked by an absence of prejudice and discrimination.

Identify the correct statement regarding unstructured interviews

They ask different interviewees different questions

Identify the correct statement regarding unstructured interviews.

They ask different interviewees different questions.

Human resource planning involves______ stages

Three

Which of the following is a function of a job analysis?

To describe the skills and knowledge needed

_____ appraisals involve judgments about employee performance.

Trait

Coaching-being trained by a superior-is usually the most effective and direct way to develop managers

True

Coaching—being trained by a superior—is usually the most effective and direct way to develop managers

True

Human resources management plays a vital strategic role as organizations attempt to compete through people.

True

Job analysis may help organizations defend themselves in lawsuits involving employment practices.

True

Leaders serve people best by helping them develop their own initiative and good judgment, enabling them to grow, and helping them become better contributors.

True

Management by objectives involves a subordinate and a supervisor agreeing in advance on specific performance goals.

True

Managing diversity is an essential part of HR strategy.

True

Maslow's hierarchy of needs includes physiological needs.

True

People are a source of competitive advantage when their skills, knowledge, and abilities are not equally available to all competitors

True

People can deliver a competitive advantage when their talents are combined and deployed rapidly to work on new assignments at a moment's notice.

True

Reference information is becoming increasingly difficult to obtain as a result of several highly publicized lawsuits.

True

Diversity training is training that focuses on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a diversified workforce. a.) true b.) false

a.) true Response Feedback: Diversity training refers to programs that focus on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a diversified workforce.

_____ diversity promotes creativity and innovation because people from different backgrounds hold different perspectives.

Work team

The three basic employee benefits required by law are:

Workers compensation, social security, and unemployment insurance

termination interview

a discussion between a manager and an employee about the employee's dismissal

management by objectives (MBO)

a process in which objectives set by a subordinate and a supervisor must be reached within a given time period

job analysis

a tool for determining what is done on a given job and what should be done on that job

Which two are included in a job analysis? a.) a job description and a job specification b.) a job description and a job appraisal c.) a job specification and a job profile d.) a job specification and a job appraisal e.) a job profile and a job design

a.) a job description and a job specification Response Feedback: Job analysis does two things: it claims both a job description and a job specification

Criterion-related validity refers to the degree that employment test activities are a.) correlated with job performance b.) capable of reducing initial job stress c.) redundant d.) indicative of future promotion capabilities e.) related to empirical validity

a.) correlated with job performance Response Feedback: Criterion-related refers to the degree to which a test actually predicts or correlates with job performance.

Recruitment is a.) choosing an employee for a job b.) developing a pool of applicants for a job c.) selecting a group of applicants for employment d.) determining the number of employees needed. e.) promoting from within

a.) developing a pool of applicants for a job Response Feedback: Recruitment activities help increase the pool of candidates that might be selected for a job. Recruitment may be internal to the organization (considering current employees for promotions and transfers) or external.

Scenario A Sammy's Detailing is a fast-growing organization that performs auto detailing off site, typically at customers' homes or workplaces. Earlier this year, the HR department set about comparing the amount and type of employees the company expected to have with what they predicted would be needed to support the desired growth, and determined to achieve this. They determined they would need to hire six more mobile detailers for this market at this time, and try to retain those that were currently employed. Earlier this quarter, they began to implement their recommendations by beginning a recruitment program and revising the pay system. Now the HR department is beginning a formal process to evaluate how well the recruiting and retention has been going, and whether the staff levels are now appropriate. When the HR department examined the results of activities such as recruitment and retention to support Sammy's organizational goals, which stage of the HR planning process were they in? a.) evaluation b.) appraisal c.) examination d.) control e.) programming

a.) evaluation Response Feedback: The HR planning process occurs in three stages, shown in Figure 10.1. The third is evaluating.Human resources activities are evaluated to determine whether they are producing the results needed to contribute to the organization's business plans.

The Equal Pay Act of 1963 prohibits unequal pay based on a.) gender b.) age c.) employment classification d.) merit e.) race or ethnicity

a.) gender Response Feedback: The Equal Pay Act (1963) prohibits gender-based pay discrimination between two job substantially similar in skill, effort, responsibility, and working conditions.

The selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers is a(n) a.) structured interview b.) termination interview c.) behavioral description interview d.) unstructured interview e.) job analysis

a.) structured interview Response Feedback: The structured interview is a selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers.

The process of using multiple sources of appraisal to gain a comprehensive perspective of one's performance is called a 360-degree appraisal. a.) true b.) false

a.) true Response Feedback: In process known as 360-degree appraisal, feedback is obtained from subordinates, peers, and superiors, every level involved with the employee

In the United States demographic trends have contributed to a shortage of workers with the appropriate skills and education levels. a.) true b.) false

a.) true Response Feedback: In the United States, demographic trends have contributed to a shortage of skilled and highly educated workers. Traditional labor-intensive jobs in agriculture, mining, and assembly-line manufacturing have made way for jobs in technical, financial, and customized goods and service industries that often require much more training and schooling. Additionally, the retirement of the baby boomer generation will remove many educated and trained employees from the workforce.

_____ is the expectation that employees will perform a job, take corrective action, when necessary, and report upward on the status and quality of their performance.

accountability

in charleston, South Carolina, about one fifth of the city population consisted of various ethnic minorities, but 12% of the employees hired in the public sector were minorities. the city government responded to this issue by increasing minority group members' participation in public contracts. this special program taking up by the government authorities is an example of:

affirmative action

cafeteria benefit program

an employee benefit program in which employees choose from a menu of options to create benefit packages tailored to their needs

union shop

an organization with a union and a union security clause specifying that workers must join the union after a set period of time

In the context of labor relations, _____ refers to the use of a neutral third party, typically jointly selected, to resolve a dispute.

arbitration

A managerial performance test in which candidates participate in a variety of exercises and situations is known as a(n)_____.

assessment center

A managerial performance test in which candidates participate in a variety of exercises and situations is known as a(n)

assessment center.

performance appraisal (PA)

assessment of an employee's job performance

To be effective in cultures that exhibit a greater power distance, managers often must behave

autocratically.

U.S. managers have responded to the labor shortage by decreasing training budgets. a.) true b.) false

b.) false Response Feedback: One response managers have made to deal with the skills shortage has been to increase significantly the remedial and training budgets within their own organizations

The term human capital is often used today to describe the total value of the benefits package for an employee. a.) true b.) false

b.) false Response Feedback: The term human capital, or more broadly intellectual capital, often is used today to describe the strategic value of employee knowledge and abilities.

The design and control of formal systems for the management of people within an organization is known as a.) performance management b.) human resources management c.) organization design d.) management of organizations e.) personnel resource management

b.) human resources management Response Feedback: Human resources management (HRM), historically known as personnel management, deals with formal systems for managing people at work.

The _____ shows the financial picture of a company at a given time.

balance sheet

In the context of delegation, a problem faced by a subordinate in carrying out a delegated task is

being given more responsibility than authority.

The _____, led by the chairperson, makes major decisions affecting the organization, subject to corporate charter and bylaw provisions.

board of directors

a(n) _____ is a person who assembles and coordinates participants in a network.

broker

Alderfer's ERG Theory

built on Maslow's theory, but relax assumptions about one need operating at one time

Valeria has been planning to open a child care center and has been asked by the small business center to create a document that includes the market, strategies, and future directions. This document is called a(n)

business plan.

How can an entrepreneur generate legitimacy?

by visibly conforming to expectations created by governments

The approach to coordination, __________, involves feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone.

coordination by mutual adjustment

Scenario B Suppose you have interviewed for a job with a local manufacturing firm. You know that you meet all the minimum requirements for the job, so you are not surprised when you receive a formal job offer from the company. However, two days later, the human resources director for the company calls to tell you that they are rescinding the job offer. When you ask why are they taking this action, you are told that the manager you were going to be working for does not believe that women should work in a manufacturing environment. The HR director tells that it's nothing personal and wishes you well in your career. Which of the following statements is TRUE regarding the scenario described here? a.) given the available information, the company is guilty of affirmative action. b.) The company is not guilty of discrimination. c.) Given the available information, the company is guilty of adverse impact. d.) The company is acting in a completely legal manner. e.) The WARN Act is being violated

c.) Given the available information, the company is guilty of affirmative action Response Feedback: One common reason why employers are sued for discrimination is adverse impact, when a seemingly neutral employment practice has a disproportionately negative effect on a group protected by the Civil Rights Act.

The most common type of incentive plan, which compares a worker's performance against a objective standard with pay determined by his or her own performance, is known as a.) a profit-sharing plan b.) a stock plan c.) a gainsharing plan d.) an individual plan e.) a particularized plan

c.) an individual plan Response Feedback: The most common incentive systems are individual incentive plans, which compare a worker's performance against an objective standard, with pay determined by the employee's performance.

The preemployment screening tool most often used by Fortune 1000 companies is a a.) drug test b.) credit history c.) motor vehicle record check d.) criminal records check e.) integrity test

c.) criminal records check Response Feedback: As shown in Figure 10.2, the most used preemployment selection tool is a criminal records check, followed by employment verification, and then a drug test.

Training designed to introduce new employees to their jobs and the company, and to familiarize them with policies, procedures, culture and the like, is known as a.) diversity training b.) team training c.) orientation training d.) performance training e.) needs assesment

c.) orientation training Response Feedback: Orientation training is typically used to familiarize new employees with their new jobs, work units, and the organization in general.

Scenario A Sammy's Detailing is a fast growing organization that performs auto detailing off-site, typically at customers' homes or workplaces. Earlier this year, the HR department set about comparing the amount and type of employees the company expected to have with what they predicted would be needed to support the desired growth, and determined how to achieve this. They determined they would need to hire six more mobile retailers for this market at this time, and try to retain those that were currently employed. Earlier this quarter, they began to implement their recommendations by beginning a recruitment program and revising the pay system. Now the HR department is beginning a formal process to evaluate how well the recruiting and retention has been going, and whether the staff levels are now appropriate. When the HR department evaluated the amount and type of employees that should be hired, which stage of the HR planning process were they in? a.) scanning b.) programming c.) planning d.) screening e.) delivery

c.) planning Response Feedback: The HR planning process occurs in three stages, shown in Figure 10.1. The first is planning. To ensure that the right number and types of people are available, HR managers must know the organization's business plans, where the company is headed, in what businesses it plans to be, what future growth is expected, and so forth.

Which of the following is the stage of the HR planning process in which the organization enacts specific human resource activities, such as recruitment and training? a.) planning b.) controlling c.) programming d.) evaluation e.) implementation

c.) programming Response Feedback: In the second stage of the HR planning process, the organization conducts programming of specific human resources activities, such as recruitment, training, and layoffs. In this stage, the company's plans are implemented.

The _____ budget is used for the cost of fixed assets like plants and equipment.

capital

Which of the following helped organizations achieve goals through systematic management?

careful definition of duties and responsibilities

In an organization, _____ may be valuable when departments have different priorities or conflicting goals, which need to be mediated by top management.

centralization

which of the following acts prohibits discrimination in employment based on race, sex, color, national origin, and religion?

civil rights act of 1964

The first step in the delegation process, defining the goal, requires a manager to

clearly understand the outcome he or she wants.

Jake applied for a summer job as a bookkeeper. As part of his employment screening, he was asked to take an exam with numerical aptitude questions. This type of selection test is referred to as a:

cognitive ability test

Integrating diversity into a corporate mission statement, providing adequate funding toward diversity efforts, and establishing corporate positions responsible for the management of diversity programs are all efforts that demonstrate top management's

commitment toward managing diversity.

The _____ doctrine implies that women who perform different jobs of equal value as those performed by men should be paid the same wage.

comparable worth

A(n) _____ plan specifies actions when initial plans fail or events in the external environment create sudden change.

contingency

the approach to coordination, _____, involves feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone.

coordination by mutual adjustment

Fair Labor Standards Act (1938)

creates exempt (salaried) and nonexempt (hourly) employee categories, governing overtime and other rules; sets minimum wage and child labor laws

_____ refers to the degree to which a test actually predicts or correlates with job performance.

criterion related validity

____ refers to the degree to which a test actually predicts or correlates with the job.

criterion-related validity

In the context of performance appraisals, in a(n) ___ technique, the manager keeps a regular log by recording each significant employee behavior that reflect the quality of his or her performance.

critical incident

unicorn sports inc. manufactures and distributes athletic wear, sporting equipment, and protective sports gear worldwide. they are departmentalized based on products sold to professional athletes, products sold to people who purse sports for leisure, and products sold to sports teams. which approach to departmentalization does the company follow?

customer

Scenario D Tracy Rayburn from your company's legal department has come to you with a list of problems occurring in the human resources area of your organization. She gives you a report containing three items of great concern to you: 1.) The men in the organization are paid an average of 10 percent more than the women in the same jobs with the same performance levels. 2.) Several women in clerical positions report that after announcing they were pregnant, they were taken off the company's health care plan and encouraged to quit. (Men with medical conditions were kept on the health care plan with no hints about quitting.) 3.) Several employees who qualify are not being overtime rates. In statement 3, which of the following laws is the organization most likely violating? a.) The Americans with Disabilities Act b.) The Pregnancy Discrimination Act c.) The Family and Medical Leave Act d.) The Fair Labor Standards Act e.) The Equal Pay Act

d.) The Fair Labor Standards Act Response Feedback: The FLSA, which distinguishes between exempt and nonexempt employees, also sets minimum wage, maximum hour, and child labor provisions.

a 360 degree appraisal is the process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance. in this process, feedback is obtained from which of the following? a.) subordinates b.) peers c.) superiors d.) all of the above

d.) all of the above

Max applied for a part-time job at a sunglasses store in the mall. Following his interview he was asked to take a test on paper. One of the questions asked what he would do if he were to find a wallet full of money in the restroom. This type of test would be described as a(n) a.) personality test b.) validity test c.) morality test d.) integrity test e.) cognitive ability test

d.) integrity test Response Feedback: To asses job candidates' honesty, employers may administer integrity tests, most often paper-and-pencil honesty tests. The tests include questions such as whether a person has ever thought about stealing and whether he or she believes other people steal.

Compared to other types of appraisals, _____ appraisals tend to be more objective and can be focused on relevant data such as sales or profits. a.) comparative b.) behavioral c.) trait d.) results e.) industry

d.) results Response Feedback: Results appraisals tend to be more objective and can focus on production data such as sales volume (for a salesperson), units produced (for a line worker), or profits (for a manager).

The first step in strategy implementation involves articulating in simple language what a particular business must do to create or sustain a competitive advantage. This step involves

defining strategic tasks.

When a software company developed a new phone, it had to determine how many production and marketing employees would be required for the launch. The company is involved in _____.

demand forecasting

When a software company developed a new phone, it had to determine how many production and marketing employees would be required for the launch. The company is involved in ______.

demand forecasting

when a software company developed a new phone, it determined how many production and marketing employees would be required for the launch. the company was involved in:

demand forecasting

When a software company developed a new phone, it determined how many production and marketing employees would be required for the launch. The company was involved in

demand forecasting.

demand forecasting

determining how many people and what type of people are needed (HR)

Senior managers throughout an organization may be involved in

developing the strategic plan elements.

One of the criteria for creating a competitive advantage through human resources is that they should be:

difficult to imitate

One of the criteria for creating a competitive advantage through human resources is that they should be:

difficult to imitate.

Recent surveys suggest that employers place the greatest emphasis on responses to newspaper advertisements.

difficult to imitate.

Resources are a source of competitive advantage only when they are

difficult to imitate.

In the context of selection for employment, _____ is/are now frequently used as a screening instrument.

drug testing

Which process has both administrative functions to provide information for salary and promotional decisions, and developmental functions to provide insight for training or other improvement decisions? a.) reward system b.) outplacement c.) recruitment d.) selection e.) performance appraisal

e.) performance appraisal Response Feedback: Performance appraisal has two basic purposes: administrative, as it provides managers with the information they need to make salary, promotion, and dismissal decisions, and developmental, as the information gathered can be used to identify and plan the additional training, experience, or other improvement that employees require.

A(n) _____ refers to a situation wherein workers go on strike to compel employers to agree to their terms.

economic strike

which of the following is an advantage of functional departmentalization?

economies of scale can be realized

Selene, a new recruit at Yellow Systems Inc., was encouraged to join the Hispanic Help Group (HHP) to discuss the challenges and opportunities faced by Hispanics at work. The group helped individuals like Selena, who came from a diverse background, understand the norms, culture, and other employees within the organization. With the help of this group, Selena was able to adjust to the organization more quickly and effectively. Thus, Hispanic Help Group is an example of a(n)

employee support group.

which of the following is true of the provisions of the 1938 fair labor standards act?

employees are categorized as salaried (exempt) and hourly (non-exempt) to determine who is eligible to receive overtime pay.

Which of the following is true of the provisions of the Occupational Safety and Health Act (OSHA) of 1970?

employers must maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections

The legal concept that an employee may be terminated for any reason is known as:

employment-at-will

In the context of selection methods, content validity refers to the degree that a test actually predicts or correlates with job performance.

false

Natalie, a manager at a branch of blue soul spa, leads all the ten employees working in her branch. she reports directly to the owner of blue soul spa. thus, in the context of span of control, blue soul spa is a tall organization.

false

Recent surveys suggest that employers place the greatest emphasis on responses to newspaper advertisements.

false

large organizations are typically more organic and less bureaucratic than small ones.

false

recruitment refers exclusively to external applicants.

false

under the concept of 'unity of command', it is acceptable for a subordinate to report to more than one superior.

false

In the context of the vertical structure of a firm, a wide span of control builds a _____ organization with few reporting levels.

flat

even when managers do not themselves engage in _____, if they fail to prevent it or to take appropriate action after receiving legitimate complaints about it, they may still be held liable, along with their companies, if a lawsuit is filed.

harassment or discrimination

In the context of the levels of planning, the formal planning model is _____, with top-level strategies flowing down through the levels of the organization into more specific goals and plans.

hierarchical

Use the information in the following paragraph to answer the three questions below the paragraph. You are a U.S. national working for an American-based company and you have just accepted an international assignment in Sweden. On your first day in the office in Sweden, you meet several new colleagues. Adolf is the manager of the office and is a Swedish citizen; he has been with the company for five years. Anne is from France and has also just come to Sweden to work for your company, which is a company headquartered in the United States. Adolf would be referred to as a(n)

host-country national.

Cara has a different situation. She works in a department where there are only a few women. Her male colleagues consistently make lewd remarks about her body and attempt to show her pornographic pictures. Cara is, more specifically, a victim of

hostile environment.

The manager of a restaurant noticed that the number of customers in the evening was decreasing. She promptly ordered the chef to revise the evening menu. Later, customer feedback indicated that the problem was not the menu but poor service from the wait staff. The manager's decision to have the menu revised suggests that she failed to

identify and diagnose the problem.

Which of the following is one of the goals of diversity training?

identifying and reducing hidden biases toward minority groups

Goal Setting Theory

if people have a meaningful, challenging target to hit, they will be motivated

Expectancy Theory

if they work hard, they can do the job- if they do the job they can be rewarded

In the context of the decision-making process in an organization, those who _______ a decision must understand the choice and must be committed to its successful implementation.

implement

In the context of human resources management, the programming stage involves

implementing specific activities like recruitment

In the context of human resources management, the programming stage involves:

implementing specific activities like recruitment

In the context of human resources management, the programming stage involves

implementing specific activities like recruitment.

According to the guidelines of goal-setting theory, which of the following goals is most likely to stimulate performance?

increase profit levels by 20% over the previous year

Awareness building in diversity training is designed to

increase recognition of the meaning and importance of valuing diversity.

In the context of the levels of planning, typical strategic goals involve

increasing market share.

The most common type of incentive plan, which compares a worker's performance against an objective standard with pay determined by his or her own performance is known as a(n):

individual plan

host-country nationals

individuals from the country where an overseas subsidiary is located

____ tests are administered by employers to assess the honesty of a job candidate.

integrity

A company uses its computerized human resources information system to analyze its past experience with turnover, terminations, retirement, promotions, and transfers. The company is estimating its _____ labor supply.

internal

Organizations that encourage _____ face an obvious risk: the effort can fail.

intrapreneurship

Which is true of the provisions of the Equal Pay Act of 1963?

it allows differences in pay in the case of a seniority system or merit system

which of the following statements about matrix organization is true?

it is composed of dual reporting relationships in which some employees report to two superiors

Which of the following is an advantage of a structured interview?

it is more like to be free of bias and sterotypes

Hackman & Oldham Model

its all about whether people can experience critical psychological states at work

Managing diversity and inclusion

managing a diverse workforce by recognizing the characteristics common to specific groups of employees while dealing with such employees as individuals and supporting nurturing and utilizing their difference to the organization's advantage

As one of the key management functions, leading focuses on a manager's efforts to

mobilize people to contribute their ideas.

When the HR department evaluated the amount and type of employees that should be hired, which stage of the HR planning process were they in?

planning

comparable worth

principle of equal pay for different kinds of jobs of equal worth

diversity training

programs that focus on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a diversified worforce

diversity training

programs that focus on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a diversified workforce

Which of the following is true of the provisions of the Labor-Management Relations Act?

protected employers free speech rights, defined unfair labor practices by unions, and permitted workers to decertify (reject) a union as their respresentative

Which should be done when conducting a termination interview?

provide written explanations of severance benefits

Illusion of control, discounting the future, and framing effects are examples of

psychological biases.

_____ refers to the submission to or rejection of sexual conduct that is used as a basis for employment decisions.

quid pro quo harassment

Managing diversity at the workplace typically involves such basic activities as

recruiting individuals with different backgrounds.

Retaining good workers, irrespective of their diverse backgrounds, is becoming increasingly important because

replacing experienced workers has become more costly.

Patient Protection and Affordable Care Act of 2010

requires certain employers to provide health insurance to their employees (or pay $2000 annually per employee for this purpose), insure employees with preexisting conditions, and provide coverage of employees' dependents until the age of 26

Compared to other types of appraisals, __________ appraisals tend to be more objective and can be focused on relevant data such as sales or profits

results

A leader who has _____ power influences others because he or she controls valued benefits; people comply with the leader's wishes to receive those benefits.

reward

legislation that allows employees to work without having to join a union is known as _____ legislation.

right to work

In hostile environment sexual harassment, the person being harassed does not

risk economic harm from the harasser.

When a group accepts an alternative to end a meeting, the group has reached a(n) _____ decision.

satisficing

In the United States, which is an employee benefit required by law?

social security

In the context of the contemporary approaches to management, the _____ suggests that organizations are effective when their employees have the right tools, training, and knowledge to make products and services that are valued by customers.

sociotechnical systems theory

The ______ is the number of subordinates who report directly to an executive or supervisor.

span of control

the number of subordinates who report directly to an executive or supervisor is known as the:

span of control

In the context of the horizontal structure of a firm, research, legal, accounting, and human resources departments are examples of _____ departments.

staff

When organizations coordinate activities by establishing routines that remain in place over time, it can be said that work has been _____.

standardized

Pregnancy Discrimination Act of 1978

states that a pregnancy is a disability and qualifies a woman to receive with any other disability

In a(n)_____, individual organizations share administrative authority, form social links, and accept joint ownership.

strategic alliance

First Health Inc. and Quadra Software Solutions Inc. have decided to share resources to produce a meal planning program for use at home. The two firms have decided to work together on the project since they cannot develop the project solely with their individual resources. Both organizations will own the resulting program. This effort is known as a

strategic alliance.

Charles and Nathan applied for a managerial position with a company. after their interviews, they compared notes and found that they had been asked the same questions. in the context of the given scenario, they had been subjected to a(n) _____ interview.

structured

The success of an entrepreneurial venture is often jeopardized by the death of its founder. Which of the following is an important measure to minimize this problem?

succession planning

human resources management (HRM)

system of organizational activities to attract, develop, and motivate an effective and qualified workforce. Also known as talent, human capital, or personnel management

______ planning involves a process of translating broad strategic goals and plans into specific goals and plans relevant to a particular portion of an organization.

tactical

training

teaching lower-level employees how to perform their present jobs

development

teaching managers and professional employees broad skills needed for their present and future jobs

culture shock

the disorientation and stress associated with being in a foreign environment

employment-at-will

the legal concept that an employee may be terminated for any reason

In the context of decision making in groups, the job of a devil's advocate is to create

the likelihood of constructive conflict.

In the context of the levels of planning, strategic goals are

the major targets that relate to the long-term survival of an organization.

In the context of the levels of planning, strategic goals are`

the major targets that relate to the long-term survival of an organization.

Empowerment is important in organizations today because

the nature of management has changed.

in the context of the fundamentals of organizing, coordination refers to:

the procedures that link the various parts of an organization to achieve the organization's overall mission

In organizing, coordination is

the procedures that link the various parts of an organization to achieve the organization's overall mission.

outplacement

the process of helping people who have been dismissed from the company to regain employment elsewhere

A study by the Department of Labor's Glass Ceiling Institute showed that

the stock performance of firms that were high performers on diversity-related goals was over twice as high as that of other firms.

Use the information in the following paragraph to answer the three questions below the paragraph. You are a U.S. national working for an American-based company and you have just accepted an international assignment in Sweden. On your first day in the office in Sweden, you meet several new colleagues. Adolf is the manager of the office and is a Swedish citizen; he has been with the company for five years. Anne is from France and has also just come to Sweden to work for your company, which is a company headquartered in the United States. Anne would be referred to as a(n)

third-country national.

Phase _____ measures effectiveness including employee reactions, learning, improved behavior on the job, and bottom-line results.

three (guess)

which of the following is a function of job analysis?

to describe the skills and knowledge needed

orientation training

training designed to introduce new employees to the company and familiarize them with policies, procedures, culture, and the like

Maslow's hierarchy of needs includes physiological needs.

true

organizations with an organic structure are much less rigid than mechanistic organizations.

true

in the context of strategic human resources management, people can increase _____ by helping lower costs, providing something unique to customers, or both.

value

In the context of employee benefits, _____ provides financial support to employees suffering a work-related injury or illness.

workers' compensation

A(n) ________ appraisal may reveal that, while an employee may have a difficult relationship with his or her supervisor, this person may be highly regarded by peers and subordinates.

360-degree

For Tamsin, an accounting manager, her performance review at the end of the year included feedback from the three employees that work for her, her boss, another accounting manager, and even a few employees in other departments with whom she worked recently. This is an example of a ______feedback appraisal.

360-degree

Social Security verification, a criminal records check, and verifications of past employment and education are all a part of what?

A background check

Which two are included in a job analysis?

A job description and a job specification.

In the context of labor relations, ______ refers to the use of a neutral third party, typically jointly selected, to resolve a dispute.

ARBITRATION

Disparate Impact

An employer can be found to have discriminated even if the employer dutifully uses apparently neutral criteria in all of its employment decisions under the disparate impact theory of liability. Under this theory, an employer can be liable for employment discrimination if its employment policies or procedures have the effect of adversely affecting members of a protected class.

bona fide occupational qualification

An employer can make a hiring decision based upon race, sex and national origins if one of these characteristics is a bona fide occupational qualification. Mary tells Linus that an employer must establish that the required characteristic is necessary for the success of the company's business and another protected class does not have the characteristics necessary for success in employment.

Which of the following acts prohibits discrimination in employment based on race, sex, color, national origin, and religion?

CIVIL RIGHTS ACT OF 1964

In the context of performance appraisals, in a(n) technique, the manager keeps a regular log by recording each significant employee behavior that reflects the quality of his or her performance.

CRITICAL INCIDENT

______ consists of negotiations between management and employees about disputes over compensation, benefits, working conditions, and job security.

Collective bargaining

When a software company developed a new phone, it had to determine how many production and marketing employees would be required for the launch. The company is involved in

DEMAND FORECASTING.

One of the criteria for creating a competitive advantage through human resources is that they should be:

DIFFICULT TO IMITATE

Understand and apply the dynamics of Human Resources supply and demand in an organization

Demand Forecasts Perhaps the most difficult part of human resources planning is conducting demand forecasts, that is, determining how many and what type of people are needed. Demand forecasts for people needs are derived from organizational plans. To develop the iPhone, Apple had to determine how many engineers and designers it needed to ensure such a complex product was ready for a mid-2007 U.S. launch, given that the company was collaborating with a phone service provider. Managers also needed to estimate how many iPhones the company would sell. Based on a forecast of selling 10 million units the first full year, they needed to determine how many production employees would be required, along with the staff who would market the phone, handle publicity for the product launch, and answer phone and online inquiries from customers learning how to use the new product. Similarly, companies selling an existing product consider current sales and projected future sales growth as they estimate the plant capacity needed to meet future demand, the sales force required, the support staff needed, and so forth. They calculate the number of labor-hours required to operate a plant, sell the product, distribute it, serve customers, and so forth. These estimates are used to determine the demand for different types of workers. Labor Supply Forecasts Along with forecasting demand, managers must forecast the supply of labor, that is, how many and what types of employees the organization actually will have. In performing a supply analysis, the organization estimates the number and quality of its current employees as well as the available external supply of workers. To estimate internal supply, the company typically relies on its experiences with turnover, terminations, retirements, promotions, and transfers. A computerized human resources information system assists greatly in supply forecasting. Externally, organizations have to look at workforce trends to make projections. Worldwide, as we discussed in Chapter 6, the highly skilled, higher-paid jobs have been generated mostly in the cities of the industrialized world, where companies have scrambled to find enough qualified workers. At the same time, companies in industrialized nations have used offshoring to move much of their routine and less-skilled work to nations with a large population willing to work for lower pay. However, as described in the "From the Pages of BusinessWeek" feature, the resulting demand for overseas talent has made a variety of jobs difficult to fill throughout the world. In the United States, demographic trends have contributed to a shortage of workers with the appropriate skills and education level. Traditional labor-intensive jobs, in agriculture, mining, and assembly-line manufacturing, are making way for jobs in technical, financial, and customized goods and service industries. These jobs often require much more training and schooling than the jobs they are replacing—or that the education system may currently be producing. Demand for highly qualified employees continues to outpace supply—one reason some jobs are being transferred overseas. Some demographic trends we discussed in Chapter 2 may worsen this situation. For example, the upcoming retirement of the baby-boomer generation will remove a large number of educated and trained employees from the workforce. And in math, science, and engineering graduate schools, fewer than half of the students receiving graduate degrees are American born. (To fill U.S. jobs, companies must hire U.S. citizens or immigrants with permission to work in the United States.) One response managers have made to deal with this skills shortage has been to increase significantly the remedial and training budgets within their own organizations.6 Another response has been to increase the labor supply by recruiting workers from other countries. The supply of legal immigrant labor is restricted by various laws and regulations. For example, each year the U.S. government awards H-1B visas to 65,000 college-educated workers in high-skilled, highly demanded jobs such as engineers and scientists. Those people are permitted to work temporarily in the United States. Managers at high-tech companies including Microsoft, Oracle, and Intel complain that the number of H-1B visas is too small to enable companies to meet the demand for technical workers, and some companies address that challenge by aggressively hiring early each year, before the quota has been met. Immigrant workers are also attractive to companies with a low-cost strategy, because strong labor demand in the United States enables U.S. workers to insist on higher pay.7 Retraining downsized workers is yet another approach to increasing the workforce labor pool. On the plus side, earlier forecasts of a diverse workforce have become fact, adding greatly to the pool of available talent. The business world is no longer the exclusive domain of white males. In fact, two-career families have become the norm. Minorities, women, immigrants, older and disabled workers, and other groups have made the management of diversity a fundamental activity of the modern manager. Because of the importance of managing the "new workforce," the next chapter is devoted entirely to this topic.

Before applying, Jason read the job ______ for the available position, which said that the responsible party reviews contracts for technical accuracy and completeness, and tracks invoices against the executed contracts.

Description

Recruitment is

Developing a pool of applicants for a job.

Internal and External applicants Selection: Applications and resumes, Interviews (structured interview), reference checks, background checks, drug testing, personality test, cognitive ability tests, performance tests, integrity test (ie, polygraphs, lie detectors), reliability and validity.

Diagram in study sheet

Which of the following is true of the provisions of the Occupational Safety and Health Act (OSHA) of 1970?

EMPLOYERS MUST MAINTAIN RECORDS OF INJURIES & DEATHS CAUSED BY WORKPLACE ACCIDENTS & SUBMIT TO ON-SITE INSPECTIONS

Walmart has begun to recruit former military personnel because of their extensive training and a "record of performance under pressure." What type of recruitment is this?

External recruiting

Which type of communication is highest in media richness?

Face-to-face

Engagement is the process of locating and attracting qualified applicants for jobs open in the organization.

False

The workforce is now and will continue to be less and less diverse.

False

the context of selection methods, content validity refers to the degree that a test actually predicts or correlates with job performance.

False

In the context of incentive systems, _________ reward employees for increasing productivity or saving money in areas under their direct control.

GAINSHARING PLANS

Describe the key aspects of the job-characteristics model of organizing and describing jobs

Hackman and Oldham proposed a more complete model of job design.82 Figure 13.4 illustrates their model. As you can see, well-designed jobs lead to high motivation, high-quality performance, high satisfaction, and low absenteeism and turnover. These outcomes occur when people experience three critical psychological states (noted in the middle column of the figure): 1. They believe they are doing something meaningful because their work is important to other people. 2. They feel personally responsible for how the work turns out. 3. They learn how well they perform their jobs. 1. Skill variety —different job activities involving several skills and talents. For example, management trainees at Enterprise Rent-A-Car try their hands at every area of the business, including hiring employees, washing cars, waiting on customers, working with body shops, and ordering supplies. Assistant manager Sarah Ruddell defines the broad responsibilities as a plus: "You're not stuck doing the same thing over and over again."83 2. Task identity —the completion of a whole, identifiable piece of work. At State Farm Insurance, agents are independent contractors who sell and provide service for State Farm products exclusively. They have built and invested in their own businesses. As a result, agent retention and productivity are far better than industry norms.84 3. Task significance —an important, positive impact on the lives of others. According to Diane Castiglione, the director of recruitment for the U.S. State Department, people are drawn to careers in the Foreign Service because the work matters. Castiglione says Foreign Service employees are aware that they are serving the interests of their country, "whether that means helping an American citizen who has lost his passport or who has been arrested, or whether it means trying to figure out a way to help a U.S. business engage in business in another country,... whether it means trying to work on issues involving human rights."85 Similarly, James Perry, an expert on motivation of government employees, says these workers generally have a strong commitment to serving the public good, including public welfare and stewardship of public resources.86 4. Autonomy —independence and discretion in making decisions. In a research hospital, a department administrator told her people to do the kinds of research they wanted as long as it was within budget (and legal!). With no other guidelines—that is, complete autonomy—productivity increased sixfold in a year.87 5. Feedback —information about job performance. Many companies post charts or provide computerized data indicating productivity, number of rejects, and other data. At Whole Foods Market, teams are responsible for hiring and scheduling in their area of the store. Team leaders get information about each month's payroll expense versus the budgeted amount. If the team comes in under budget, everyone knows, because everyone gets a share of the savings. This practical feedback inspires teams to hire carefully and work hard

Concerns of human resource managers include which of the following?

How to manage employee layoffs.

Issues relating to staffing, training, and labor relations are the domain of which department within the organization?

Human resources

The design and control of formal systems for the management of people within an organization is known as

Human resources management

Describe strategic human resource management and how HR planning can benefit an organization

Human resources management (HRM), historically known as personnel management, deals with formal systems for managing people at work. For that reason, it is one of the fundamental aspects of organizational and managerial life. 1. Creates value. People can increase value through their efforts to decrease costs or provide something unique to customers or some combination of the two. Empowerment programs, total quality initiatives, and continuous improvement efforts at companies such as Corning and Xerox are intentionally designed to increase the value that employees bring to the bottom line. 2. Is rare. People are a source of competitive advantage when their skills, knowledge, and abilities are not equally available to all competitors. Top companies invest a great deal to hire and train the best and the brightest employees to gain advantage over their competitors. Dow Chemical went to court to stop General Electric from hiring away its engineers. This case shows that some companies recognize both the value and the rareness of certain employees. 3. Is difficult to imitate. People are a source of competitive advantage when their capabilities and contributions cannot be copied by others. Disney, Southwest Airlines, and Whole Foods are known for creating unique cultures that get the most from employees (through teamwork) and are difficult to imitate. 4. Is organized. People are a source of competitive advantage when their talents can be combined and deployed rapidly to work on new assignments at a moment's notice. Teamwork and cooperation are two pervasive methods for ensuring an organized workforce. But companies such as Spyglass (a software company) and AT&T have invested in information technology to help allocate and track employee assignments to temporary projects.

Which of the following is true of the provisions of the Equal Pay Act (EPA) of 1963?

IT ALLOWS DIFFERENCES IN PAY IN THE CASE OF A SENIORITY SYSTEM OR MERIT SYSTEM

Which of the following is true of the provisions of the National Labor Relations Act passed in 1935?

IT ESTABLISHED 5 UNFAIR EMPLOYER LABOR PRACTICES

Which of the following is true of the provisions of the Employee Retirement Income Security Act (ERISA) of 1974?

IT PROTECTS PRIVATE PENSION PROGRAMS FROM MISMANAGEMENT

Prima Facie

In a typical case, a person alleging discrimination has to establish a prima facie case of discrimination. In order to establish a prima facie case of discrimination under Title VII, a plaintiff must establish that: He or she is a member of a protected class. He or she was qualified for the position, promotion or other condition or term of employment. He or she was not hired, not promoted, fired or had some other adverse employment action. Someone else not in the protected class was hired, promoted or received the favorable condition or term of employment.

Which of the following communication styles would women use more often than men?

Indirect when telling others what to do.

Understand and identify the key techniques used in the employee recruitment and selection process in and organization

Internal and External applicants Selection: Applications and resumes, Interviews (structured interview), reference checks, background checks, drug testing, personality test, cognitive ability tests, performance tests, integrity test (ie, polygraphs, lie detectors), reliability and validity.

On a day-to-day basis, which of the following is a concern of human resources managers?

MANAGING LAYOFFS

When objective performance measures are unavailable but the company still wants to base pay on performance, it uses a(n)

MERIT PAY SYSTEM.

company wants to hire a model to appear in a television ad to promote their products. Prospective candidates have been asked to audition so that the company can choose the most suitable person. The candidates are being subjected to a _____________ test.

PERFORMANCE

The data suggest that women tend to be more _____ in their leadership style whereas men tend to be more _____.

Participative; Harsh during punishment

Which process has both administrative functions to provide information for salary and promotional decisions, and developmental functions to provide insight for training or other improvement decisions?

Performance appraisal

Identify and summarize ways in which to become a better communicator cross-culturally

Practice writing, be critical of your work, and revise. Train yourself as a speaker. Use language carefully and well, and work to overcome cross-cultural language differences. Be alert to the nonverbal signals that you send, including your use of time as perceived by other people. Know the common bad listening habits, and work to overcome them. Read widely, and engage in careful, firsthand observation and interpretation.

The erroneous stereotype is that women tend to be more _____ in their leadership style whereas men tend to be more _____.

Relationship-oriented; Task-oriented

___________ builds on recruiting and involves decisions about whom to hire.

SELECTION

Which of the following is an example of nonverbal communication?

Shrugging when asked a question

Recruitment refers to:

THE DEVELOPMENT OF A POOL OF APPLICANT FOR JOBS IN AN ORGANIZATION

Human resources management plays a vital strategic role as organizations attempt to compete through people.

TRUE

Job analysis may help organizations defend themselves in lawsuits involving employment practices.

TRUE

People can deliver a competitive advantage when their talents are combined and deployed rapidly to work on new assignments at a moment's notice

TRUE

Identify and apply the Americans with Disabilities Act (ADA) legislature in the workplace

The Americans with Disabilities Act (ADA), mentioned in Chapter 10, defines a disability as a physical or mental impairment that substantially limits one or more major life activities. Examples of such physical or mental impairments include those resulting from conditions such as orthopedic, visual, speech, and hearing impairments; cerebral palsy; epilepsy; multiple sclerosis; HIV infections; cancer; heart disease; diabetes; mental retardation; psychological illness; specific learning disabilities; drug addiction; and alcoholism

Which of the following acts prohibits discrimination based on race, sex, color, national origin, and religion?

The Civil Rights Act of 1964.

labor market equilibrium

The balanced situation where the supply of potential employees is equal to the demand. When labor market equilibrium occurs, neither a labor excess nor a labor deficit is observed in the job market, and pay scales tend to remain constant as a result.

Title VII of 1964

Title VII of the Civil Rights Act of 1964. Mary explains that Title VII applies to private sector employers, state government agencies and local government agencies that employ at least 15 people. It prohibits discrimination in employment based upon race, color, gender, religion and national origin.

Identify issues that could arise between older and younger workers in an organization

To prevent an exodus of talent, employers need strategies to help retain and attract skilled and knowledgeable older workers. Phased retirement plans that allow older employees to work fewer hours per week is one such strategy. Almost one-third of retiring faculty members at 16 University of North Carolina campuses take advantage of phased retirement, and the concept is catching on in many other public and private organizations. Other strategies include making workplace adaptations to help older workers cope with the physical problems they experience as they age, such as poorer vision, hearing, and mobility. This trend is a significant change from the practice in recent decades, when older workers were given incentives to leave to allow companies to reduce overhead and perhaps hire less-expensive replacements. Table 11.6 shows how creative companies are rethinking their retirement policies and solving their skilled-labor shortage by finding ways to attract and retain people over 55. These companies save on turnover and training costs and capitalize on the experience of their older employees.

Ethel, an HR director for WiiRKUl, Inc. wants to ensure that employees develop the skills and abilities necessary for them to perform their jobs. This is known as:

Training

______ refers to educating technical and operational employees in how to better do their current jobs.

Training

Human resource management consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce.

Tru

A needs assessment is an analysis identifying the jobs, people, and departments for which training is necessary.

True

A thorough job analysis may help organizations successfully defend themselves in lawsuits involving employment practices.

True

As a group, women who interrupt their careers for family reasons never again make as much money as women who stay on the job.

True

Effective feedback, while it may be a stressful task for both managers and subordinates, raises employee performance.

True

Racial and ethnic minorities, women, and immigrants will account for increasingly large segments of the U.S. labor force over time.

True

Similarities between employees and customers like similar cultures, manner of dress, and language creates more efficient interactions and better business for the firm.

True

A tool for determining what is done on a given job and what should be done on that job is called a

a job analysis

Training usually refers to teaching lower-level employees how to perform their present jobs, while _______ involves teaching managers and professional employees broader skills needed for their present and future jobs.

development

The metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs is called the

glass ceiling

The _____ approach is aimed at understanding how psychological and social processes interact with the work situation to influence performance.

human relations

All of the following are true about Generation Y EXCEPT:

inability to handle numerous projects.

One advantage of ________ recruiting is that the opportunity to move up within the organization may encourage employees to remain with the company, work hard, and succeed.

internal

Paula, the VP of HR, has to be sure that she and her company have an effective working relationship with the labor union. To do so, she participates in:

labor relations

Jimmy Jack needs to evaluate his team quantitatively. Which of the following types of appraisals is what he needs?

objective appraisal

Over the next 25 years the U.S. workforce will have more:

older workers, immigrants, and people of color

In the context of the classical approaches to management, _____ emphasized internal operations because managers were concerned primarily with meeting the explosive growth in demand brought about by the industrial revolution.

systematic management

Which of the following best describes management?

the process of working with people and resources to accomplish organizational goals