Chapter 8 Sevi

Bayerische Motoren Werke AG, commonly referred to as BMW, is a German multinational corporation which produces automobiles. The company has a production facility in Spartanburg, South Carolina. In its facility, BMW relies heavily on robotics to manufacture its automobiles. Based on this information, which process has BMW adopted? A) Total quality management (TQM) B) Automation C) Intermittent process D) Just-in-time inventory (JIT) system

Automation

Camille works for a bakery that produces loaf bread for local grocery stores. The bakery has one assembly line and produces numerous types of bread, depending on the various needs of its customers. The production process not only involves frequently reconfiguring the assembly line to account for different types of bread (wheat, white, pumpernickel, etc.), but also changing the packaging of products to account for the various store brands. The bakery uses which of the following types of production processes? A) Continuous process B) Reshoring C) Intermittent process D) Analytical process

Intermittent process

Which of the following is correct regarding a just-in-time inventory (JIT) system? A) Large companies rarely use them. B) It is designed to ensure that storage costs are no more than 10 percent higher than the industry average. C) Due to relative economies of scale (i.e. compared to a large company), a small company cannot use a just-in-time inventory system. D) It is designed to ensure that materials or supplies arrive at a facility just when they are needed.

It is designed to ensure that materials or supplies arrive at a facility just when they are needed.

Which of the following is incorrect regarding a flexible manufacturing system (FMS)? A) It is sometimes referred to as an intermittent process. B) It allows manufacturers to produce smaller batches of a variety of products without raising the production cost. C) It requires more time and greater expense to reprogram than a traditional manufacturing system. D) It is rearranged simply by reprogramming electronic machines.

It requires more time and greater expense to reprogram than a traditional manufacturing system.

In developing the COVID-19 vaccine, pharmaceutical companies Pfizer Inc. and Moderna, Inc. essentially had to "start from scratch." COVID-19 was a novel virus when it began to spread in 2019, and very little was known about the virus or a vaccine when the companies began their COVID-19 vaccine research. In what kind of research did Pfizer Inc. and Moderna, Inc. engage when they first began developing a COVID-19 vaccine? A) Six Sigma B) Applied research C) Development and implementation D) Basic research

Development and implementation

Robert William Kearns was an American engineer and inventor who invented the most common intermittent windshield wiper systems used on most automobiles from 1969 to the present. Kearns claimed that the inspiration for his invention stemmed from an incident on his wedding night in 1953, when an errant champagne cork shot into his left eye leaving him legally blind in that eye. Nearly a decade later in 1963, Kearns was driving his Ford Galaxie through a light rain, and the constant movement (the old technology) of the wiper blades irritated his already troubled vision. In what type of research was Mr. Kearns engaged when he invented intermittent windshield wiper technology? A) Basic research B) Applied research C) Total quality management (TQM) D) Development and implementation

Development and implementation

Airbus SE is a European multinational aerospace corporation. Airbus designs, manufactures, and sells civilian and military aircraft. Given the sheer size and weight of airplanes, what kind of plant layout does Airbus SE use in its production process? A) Fixed-position layout B) Product layout C) Planning horizon D) Assembly line

Fixed-position layout

As a professional financial advisor, Joana's job essentially entails helping clients invest their money in a prudent, responsible, and financially rewarding way. Each day, Joanna advises her clients on how to invest in the stock and bond markets, and she uses her knowledge and expertise to develop personalized financial plans for her clients that will achieve their financial goals. Joana's job relies heavily on access to and use of financial information. Which of the following best addresses the conversion process used in Joana's work? A) Focus or major resource B) Status of the selected conversion process in the industry C) Applicability of the selected conversion process in the global marketplace D) Magnitude of change

Focus or major resource

As an operations manager at an automotive manufacturing plant, Misaki's job essentially involves focusing on converting metal, plastic, rubber, money, and information into automobiles that consumers will want to purchase. Misaki's job is focused A) Inventory control B) Lean manufacturing C) Form utility D) Quality control

Form utility

Tobias owns and operates a bakery. Tobias has noticed that due to the perishable nature of the ingredients that are used to produce his baked goods (flour, butter, eggs, milk, etc.), he loses thousands of dollars in inventory each year. Tobias would like to implement a system that will result in less waste of ingredients. Which of the following should he seriously consider implementing? A) Labor-intensive technology B) Capital-intensive technology C) Quality control D) Just-in-time inventory (JIT) system

Just-in-time inventory (JIT) system

Sierra Nevada Brewing Company has a production facility in Mills River, North Carolina. In its design of the facility, the company focused on eliminating waste from all the activities required to produce its beer. As an example, the company recovers waste heat throughout the brewing process and uses it to generate hot water and steam for the next batch of beer. As a result of its energy efficiency and heat recovery programs, the brewery has a 50 percent energy cost savings when benchmarked against a standard brewery of the same size. Which type of production process has Sierra Nevada Brewing Company adopted? A) Total quality management (TQM) B) Six Sigma C) Lean manufacturing D) Just-in-time inventory (JIT) system

Lean manufacturing

Alberto is a glass artisan who is a master in his trade. Customers are fascinated by how Alberto can take sand and through the furnace and glass-blowing process, transform it into a keepsake that the buyer and future generations can enjoy for decades. In terms of the dramatic transformation of sand into artistic glass, Alberto's customers are focusing on which way in which the conversion process can be described? A) Status of the selected conversion process in the industry B) Magnitude of change C) Applicability of the selected conversion process in the global marketplace D) Focus or major resource

Magnitude of change

In 2019, Integrated Project Management Company, Inc. in Burr Ridge, Illinois, was given which of the following by the president of the United States in recognition of the company's management that led to the improved quality of its products? A) Six Sigma B) J.D. Power Award C) International Organization for Standardization (ISO) D) Malcolm Baldrige National Quality Award

Malcolm Baldrige National Quality Award

The production of services is very different from the production of manufactured goods in all but which of the following ways? A) Service firms do not produce a product unless the customer wants or needs it. B) Services are intangible, while manufactured goods are not. C) Manufactured goods are subject to government taxation, but services are not. D) Services are consumed immediately and, unlike manufactured goods, cannot be stored.

Manufactured goods are subject to government taxation, but services are not.

As the proud owner of a donut shop, Ana has realized that if she produces custom (i.e. individually designed and decorated) donuts per day, the cost of production is about $5 per donut; however, if she produces plain and glazed donuts per day on her assembly line equipment, the cost of production is about 25 cents per donut. Based on this information, Ana chooses to focus on producing and selling plain and glazed donuts, and her customers do not seem to mind, as they are delicious! Which of the following refers to the production process Ana has chosen to emphasize in her business? A) Six Sigma B) Total quality management (TQM) C) Analytical process D) Mass production

Mass production

For total quality management (TQM) programs to be effective, management must address all but which of the following components? A) Employee participation B) Customer satisfaction C) Strengthening supplier partnerships D) Periodic quality improvement

Periodic quality improvement

Pizza Hut is an American multinational restaurant chain and international franchise founded in 1958. Popular items on the Pizza Hut menu in the United States include the cheese pizza, the pepperoni pizza, the supreme pizza, the Veggie Lover's pizza, and the Meat Lover's pizza. Which of the following refers to a group of similar products, such as the various types of pizza offered by Pizza Hut, that differ only in relatively minor characteristics? A) Product design B) Process layout C) Production capacity D) Product line

Product line

Pfizer Inc. is an American multinational pharmaceutical and biotechnology corporation headquartered in New York City. Pfizer Inc. creates and produces medicines and vaccines for immunology, oncology, cardiology, endocrinology, and neurology. The company has several "blockbuster" drugs that generate billions of dollars in annual revenues. Pfizer Inc.'s efforts to identify new ideas that have the potential to result in new goods and services are collectively known as which of the following?Research and development (R&D) A) Total quality management (TQM) B) Lean manufacturing C) Research and development (R&D) D) Inventory control

Research and development (R&D)

Many business leaders and elected government officials have recently emphasized the importance of United States manufacturers bringing jobs back from other countries to the U.S. This relates to which of the following concepts? A) Form utility B) Mass producing C) Product line D) Reshoring

Reshoring

Margarida is an economics professor at a local community college. Although Margarida takes great pride in her work, particularly her lectures, she often wonders whether students are pleased with the quality of her instruction. Aside from brief student surveys completed at the end of each semester, Margarida receives very little feedback from students. This scenario best illustrates that services are different from manufactured goods in which of the following ways? A) Services are consumed immediately and, unlike manufactured goods, cannot be stored. B) Service providers do not produce a product unless the customer wants or needs it. C) Services can be provided any place and are often provided when and where the customer desires the service. D) Services are intangible, and it is therefore more difficult to evaluate customer satisfaction.

Services are intangible, and it is therefore more difficult to evaluate customer satisfaction.

Catarina works for an automobile transmission production company that relies on statistical data and improved methods to eliminate defects in its transmissions. Which of the following quality-control processes has Catarina's employer adopted? A) Quality control B) Quality circle C) Six Sigma D) Total quality management (TQM)

Six Sigma

Six Sigma is distinguishable from total quality management (TQM) in all but which of the following ways? A) Six Sigma often involves much more teamwork than TQM. B) Six Sigma often has more top-level management support than TQM. C) Six Sigma focuses on the quality of services, while total quality management focuses the quality of manufactured goods. D) Six Sigma often involves a new corporate attitude or culture.

Six Sigma focuses on the quality of services, while total quality management focuses the quality of manufactured goods.

Which of the following is a correct statement regarding the American economy? A) In 1900, 38 percent of American workers were employed in service firms. B) The American economy is now characterized as a service economy. C) A service economy is one in which more effort is devoted to wholesaling than to retailing. D) In 1950, 53 percent of American workers were employed in service firms.

The American economy is now characterized as a service economy.

Which of the following is correct regarding research and development? A) Development and implementation consists of activities geared toward discovering new knowledge with some potential use. B) Applied research consists of activities aimed at uncovering new knowledge. C) The goal of basic research is scientific advancement. D) Applied research involves research activities undertaken specifically to put new or existing knowledge to use in producing goods and services.

The goal of basic research is scientific advancement.

Which of the following is correct regarding the manufacturing sector of the United States economy? A) In 1960, one in seven Americans worked in manufacturing. B) Today, about one in ten Americans work in manufacturing. C) In 2000, about 32 million U.S. workers were employed in manufacturing jobs. D) Today, about 24 million U.S. workers are employed in manufacturing jobs.

Today, about one in ten Americans work in manufacturing.