Chapter 9- Becoming an Effective Human Service Worker

Countertransference

Occurs when the helper projects unresolved conflicts onto the client

Transference

an unconscious process whereby clients project onto their helper past feelings and attitudes they had toward significant people in their life

Non-maleficence

duty to cause no harm

Beneficence

duty to do good

Fidelity

duty to keep one's promise or word

Autonomy

duty to maximize client's right to make his/her own decisions

Veracity

duty to tell the truth

Justice

duty to treat all fairly

Formal Discipline

occurs when professional associations publicly criticize or censure their members-in extreme cases, barring them from membership.

Informal Discipline

seen in the subtle and not-so-subtle pressure that the colleagues exert on one another in the form of consultations, client referrals, and informal and formal discussions.

Burnout

syndrome of physical and emotional exhaustion involving the development of negative self concept, negative job attitudes and a loss of concern and feelings for clients