Chapter 9 Business Organization

______ is the process of interpreting and making sense of a message.

decoding

Restricting employees' use of social media at work generally leads to gains in productivity.

false

The acronym that helps you to remember the factors in addressing difficult conversations is STATE.

true

The factor of media richness that ranges from personal to impersonal is known as the "type" of communication.

true

Carl has asked Martha, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is he in?

Put it together

Folding arms, crossing hands, and crossing legs communicate

defensiveness

Which of the following is not a step of the TED protocol for effective presentations?

evaluate your presentation

Linguistic style includes all of the following except

eye contact

Agreeableness is a term used to represent openness, warmth, closeness, and availability for communication.

false

Nonverbal communication includes your facial expressions and body movements, but not how you dress or how close you stand to other people.

false

Which of the following is not an element of an effective social media policy?

prepare everyone to be a spokesperson for the company's online policies

Which of the following is not a suggestion for improving communications with the baby boomer generation?

stick to only old-fashioned communication methods

Which of the following is not a factor in media richness?

the linguistic style of the sender

Women are expected to communicate less aggressively than men and to interrupt others less.

true

Fred, a department manager, is attending the monthly budget planning meeting, where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening.

active

Which of the following is not an example of a crucial conversation?

inviting a friend to dinner

Communication begins when a sender encodes an idea or thought.

true

Linguistic style refers to a person's characteristic speaking pattern.

true

One example of a crucial conversation is asking your roommate to move out.

true

The most important part of stage presence is your physical movement around the area where you are presenting.

false