cis final

How do information systems support the activities in a supply​ chain? A. By promoting ownership B. By increasing sales C. By reducing inventory levels This is the correct answer. D. By improving security E. By differentiating the products or services

By reducing inventory levels

Which of the following is NOT a challenge to the implementation of an​ ERP? A. Estimated amount of time needed for implementation B. Changes in the project scope and customization C. Required business process management and organizational learning D. Dramatic reductions in inventory costs and order to delivery time Your answer is correct. E. Estimated costs of implementation

Dramatic reductions in inventory costs and order to delivery time

Identifying​ ________ is a way for managers to determine how to measure the effectiveness of an organization. A. ISRs B. PIKs C. KPIs D. ROs E. MISQs

KPIs

Regarding moral dimensions of the information​ age, ________​ include(s) the issue of who can and will be held liable for harm done to property rights. A. system quality B. property rights and obligations C. accountability and control Your answer is correct. D. quality of life E. information rights and obligations

accountability and control

Analytical CRM includes applications that​ ________. A. analyze accounting procedures B. analyze customer data for improving business performance Your answer is correct. C. analyze operations data for ordering decisions D. analyze social media procedures E. analyze cloud computing procedures

analyze customer data for improving business performance

Enterprise applications have drawbacks mainly because they​ ________. A. use databases B. require the Internet C. use both DDL and DML database statements D. are very expensive to purchase and implement Your answer is correct. E. require an Intranet

are very expensive to purchase and implement

When demand for a product mistakenly gets distorted as it passes across the supply​ chain, it is called a​ ________. A. bull distortion B. process distortion C. bulltrap effect D. bullwhip effect Your answer is correct. E. process error

bullwhip effect

A strong foundation in database technology is required for​ ________. A. business process management B. information systems development C. secure financial planning D. business intelligence and analytics Your answer is correct. E. tangible asset procurement

business intel and analytics

From an information technology​ perspective, ________ includes the infrastructure for​ warehousing, integrating,​ reporting, and analyzing data from the business environment. A. information systems​ (IS) B. management information systems​ (MIS) C. business intelligence​ (BI) Your answer is correct. D. data​ (D) E. information technology​ (IT)

business intelligence

Some ERP vendors include​ in-memory-computing technology that provides​ ________ tools for ad hoc​ analysis, what-if scenario​ analysis, and machine learning that analyzes very large data sets. A. database security B. metadata storage C. Internet of Things​ (IoT) D. business intelligence Your answer is correct. E. database triggering

business intelligence

Customer relationship management primarily includes​ ________. A. capturing and integrating systems data B. operations data C. capturing and integrating customer data Your answer is correct. D. human resources data E. manufacturing data

capturing and integrating customer data

​________ are small text files loaded on a computer when a user visits Web sites. A. Bytes B. Clumps C. Pixels D. Grabbers E. Cookies

cookies

An example of​ ________ includes someone taking out a loan and then being sold a checking account as well. A. ​cross-join B. ​cross-selling Your answer is correct. C. production selling D. knowledge selling E. function selling

cross-selling

Determining the revenue produced by a customer and comparing the revenue to the expenses of acquiring and taking care of the customer is called​ ________. A. enterprise system value B. sales value C. intranet value D. customer lifetime value Your answer is correct. E. Internet value

customer lifetime value

Some say that a​ firm's most valuable asset is its​ ________. A. supply chain Your answer is not correct. B. operations and manufacturing C. customer relationships This is the correct answer. D. enterprise resource planning information system E. enterprise employee networks

customer relations

A​ manager's ________ role includes handling disputes. A. decisional Your answer is correct. B. functional C. data worker D. service E. informational

decisional

The Internet has made intellectual property​ ________. A. irrelevant B. free to all C. safer to protect D. easier to protect E. difficult to protect

difficult to protect

​A(n) ________ makes values from a central database available for applications that support all of an​ organization's internal business activities. A. data display system​ (DDS) B. human resource system​ (HRS) C. enterprise resource planning​ (ERP) system D. customer service application​ (CSA) E. quality control application​ (QCA)

enterprise resource planning​ (ERP) system

SAP is the​ best-selling ________. A. data mining software B. database software C. word processing software D. enterprise software E. spreadsheet software

enterprise software

​________ refers to the principles of right and wrong that individuals use to make choices. A. Governance B. Ethics Your answer is correct. C. Religion D. Legality E. Morality

ethics

In an enterprise​ system, the integrated software modules that focus on cash management and forecasting are related to​ ________. A. human resources B. manufacturing and production C. sales and marketing D. instructional technology E. finance and accounting

finance and accounting

​________ is the​ world's largest search engine. A. Google Your answer is correct. B. Bing C. Yahoo D. Excite E. APMEX

google

In an enterprise​ system, the integrated software modules that focus on labor costs and job skills are related to​ ________. A. manufacturing and production B. sales and marketing C. finance and accounting D. instructional technology E. human resources

human resources

Advances in data storage techniques and the rapidly declining costs of data storage threaten​ ________. A. individual privacy Your answer is correct. B. network advances C. analytical procedures D. organizational procedures E. growth in mobile devices

individual privacy

Regarding moral dimensions of the information​ age, ________​ include(s) the issue of determining the data that individuals and organizations can protect. A. accountability and control B. information rights and obligations Your answer is correct. C. system quality D. property rights and obligations E. quality of life

information rights and obligations

A​ manager's ________ role includes obtaining the most​ up-to-date information. A. data worker B. functional C. informational Your answer is correct. D. service E. decisional

informational

In​ Europe, before data is​ gathered, ________ must be given by customers with knowledge of all the facts needed to make a rational decision. A. freedom of information B. the fair information practice​ (FIP) C. informed consent Your answer is correct. D. general data assurance E. safe harbor

informed consent

Regarding the​ decision-making process,​ ________ includes discovering and understanding problems occurring in the organization. A. networking B. implementation C. choice D. intelligence Your answer is correct. E. design

intelligence

The most common type of computer security incident is​ ________. A. malware infection Your answer is correct. B. phishing fraud C. insider abuse D. botnet attacks E. hardware theft

malware infection

In an enterprise​ system, the integrated software modules that focus on production capacity are related to​ ________. A. sales and marketing B. manufacturing and production C. human resources D. finance and accounting E. instructional technology

manufacturing and production

Customer relationship management applications that track campaign data are related to the​ ________ aspect of customer relationships. A. service B. marketing Your answer is correct. C. sales D. business intelligence E. processing

marketing

​A(n) ________ grants the owner an exclusive monopoly on an invention for 20 years. A. patent Your answer is correct. B. enterprise system C. digital firm D. intranet E. copyright

patent

FedEx has been using​ ________ to develop models of how customers will respond to price changes and new services. A. production reports B. random numbers C. predictive analytics Your answer is correct. D. unstructured analytics E. parameterized reports

predictive analytics

Combining data from multiple sources to create digital dossiers of detailed information on individuals is called​ ________. A. hacking B. phishing C. spoofing D. profiling Your answer is correct. E. sniffing

profiling

Regarding moral dimensions of the information​ age, ________​ include(s) the issue addressing intellectual property rights in a digital society. A. system quality B. quality of life C. information rights and obligations D. property rights and obligations Your answer is correct. E. accountability and control

property rights and obligations

A supply chain management system using​ a(n) ________ model bases production schedules on actual customer orders. A. data B. information C. ​push-based D. ​pull-based Your answer is correct. E. analytical

pull-based

If a company produces a​ custom-made automobile only after a customer has placed an​ order, it is an example of​ a(n) ________ production model. A. data B. ​push-based C. information D. ​pull-based Your answer is correct. E. analytical

pull-based

Regarding moral dimensions of the information​ age, ________ is the standard by which cultural values are evaluated and supported in a digital society. A. quality of life Your answer is correct. B. accountability and control C. property rights and obligations D. information rights and obligations E. system quality

quality of life

Managers often maintain​ a(n) ________ as a buffer during unforeseen events. A. ​just-in-case inventory B. inventory multiplier C. safety stock Your answer is correct. D. support chain E. database backup

safety stock

Customer relationship management applications that track Web sales and retail store sales are related to the​ ________ aspect of customer relationships. A. marketing B. sales Your answer is correct. C. service D. business intelligence E. processing

sales

In an enterprise​ system, the integrated software modules that focus on return requests are related to​ ________. A. human resources B. manufacturing and production C. finance and accounting D. sales and marketing E. instructional technology

sales and marketing

A decision where only part of the problem has an obvious answer is an example of​ a(n) ________ decision. A. unstructured B. semistructured Your answer is correct. C. networking D. structured E. poor

semistructured

Customer relationship management applications that track social networking data are related to the​ ________ aspect of customer relationships. A. sales B. marketing C. business intelligence D. service Your answer is correct. E. processing

service

Incorporating applications that allow customers to chat with one another about company products is an example of​ ________. A. accounting CRM B. instructional CRM C. social CRM Your answer is correct. D. computer science CRM E. operations CRM

social CRM

Not allowing credit if an​ individual's credit score is below 600 is an example of​ a(n) ________ decision. A. semistructured B. unstructured C. networking D. structured Your answer is correct. E. poor

structured

A​ ________ chain is a network of organizations for obtaining raw materials. A. supply B. systems process C. database D. demand E. system network

supply

Senior executives determining​ five-year goals is an example of​ a(n) ________ decision. A. structured B. ​auto-structured C. poor D. networking E. unstructured

unstructured

A report showing an​ employee's age as a negative number is useless because it lacks​ ________. A. completeness B. scalability C. timeliness D. validity Your answer is correct. E. consistency

validity

A supply chain management system using​ a(n) ________ model bases production schedules on forecasts. A. information B. ​push-based Your answer is correct. C. data D. analytical E. ​pull-based

​push-based