cis final
How do information systems support the activities in a supply chain? A. By promoting ownership B. By increasing sales C. By reducing inventory levels This is the correct answer. D. By improving security E. By differentiating the products or services
By reducing inventory levels
Which of the following is NOT a challenge to the implementation of an ERP? A. Estimated amount of time needed for implementation B. Changes in the project scope and customization C. Required business process management and organizational learning D. Dramatic reductions in inventory costs and order to delivery time Your answer is correct. E. Estimated costs of implementation
Dramatic reductions in inventory costs and order to delivery time
Identifying ________ is a way for managers to determine how to measure the effectiveness of an organization. A. ISRs B. PIKs C. KPIs D. ROs E. MISQs
KPIs
Regarding moral dimensions of the information age, ________ include(s) the issue of who can and will be held liable for harm done to property rights. A. system quality B. property rights and obligations C. accountability and control Your answer is correct. D. quality of life E. information rights and obligations
accountability and control
Analytical CRM includes applications that ________. A. analyze accounting procedures B. analyze customer data for improving business performance Your answer is correct. C. analyze operations data for ordering decisions D. analyze social media procedures E. analyze cloud computing procedures
analyze customer data for improving business performance
Enterprise applications have drawbacks mainly because they ________. A. use databases B. require the Internet C. use both DDL and DML database statements D. are very expensive to purchase and implement Your answer is correct. E. require an Intranet
are very expensive to purchase and implement
When demand for a product mistakenly gets distorted as it passes across the supply chain, it is called a ________. A. bull distortion B. process distortion C. bulltrap effect D. bullwhip effect Your answer is correct. E. process error
bullwhip effect
A strong foundation in database technology is required for ________. A. business process management B. information systems development C. secure financial planning D. business intelligence and analytics Your answer is correct. E. tangible asset procurement
business intel and analytics
From an information technology perspective, ________ includes the infrastructure for warehousing, integrating, reporting, and analyzing data from the business environment. A. information systems (IS) B. management information systems (MIS) C. business intelligence (BI) Your answer is correct. D. data (D) E. information technology (IT)
business intelligence
Some ERP vendors include in-memory-computing technology that provides ________ tools for ad hoc analysis, what-if scenario analysis, and machine learning that analyzes very large data sets. A. database security B. metadata storage C. Internet of Things (IoT) D. business intelligence Your answer is correct. E. database triggering
business intelligence
Customer relationship management primarily includes ________. A. capturing and integrating systems data B. operations data C. capturing and integrating customer data Your answer is correct. D. human resources data E. manufacturing data
capturing and integrating customer data
________ are small text files loaded on a computer when a user visits Web sites. A. Bytes B. Clumps C. Pixels D. Grabbers E. Cookies
cookies
An example of ________ includes someone taking out a loan and then being sold a checking account as well. A. cross-join B. cross-selling Your answer is correct. C. production selling D. knowledge selling E. function selling
cross-selling
Determining the revenue produced by a customer and comparing the revenue to the expenses of acquiring and taking care of the customer is called ________. A. enterprise system value B. sales value C. intranet value D. customer lifetime value Your answer is correct. E. Internet value
customer lifetime value
Some say that a firm's most valuable asset is its ________. A. supply chain Your answer is not correct. B. operations and manufacturing C. customer relationships This is the correct answer. D. enterprise resource planning information system E. enterprise employee networks
customer relations
A manager's ________ role includes handling disputes. A. decisional Your answer is correct. B. functional C. data worker D. service E. informational
decisional
The Internet has made intellectual property ________. A. irrelevant B. free to all C. safer to protect D. easier to protect E. difficult to protect
difficult to protect
A(n) ________ makes values from a central database available for applications that support all of an organization's internal business activities. A. data display system (DDS) B. human resource system (HRS) C. enterprise resource planning (ERP) system D. customer service application (CSA) E. quality control application (QCA)
enterprise resource planning (ERP) system
SAP is the best-selling ________. A. data mining software B. database software C. word processing software D. enterprise software E. spreadsheet software
enterprise software
________ refers to the principles of right and wrong that individuals use to make choices. A. Governance B. Ethics Your answer is correct. C. Religion D. Legality E. Morality
ethics
In an enterprise system, the integrated software modules that focus on cash management and forecasting are related to ________. A. human resources B. manufacturing and production C. sales and marketing D. instructional technology E. finance and accounting
finance and accounting
________ is the world's largest search engine. A. Google Your answer is correct. B. Bing C. Yahoo D. Excite E. APMEX
In an enterprise system, the integrated software modules that focus on labor costs and job skills are related to ________. A. manufacturing and production B. sales and marketing C. finance and accounting D. instructional technology E. human resources
human resources
Advances in data storage techniques and the rapidly declining costs of data storage threaten ________. A. individual privacy Your answer is correct. B. network advances C. analytical procedures D. organizational procedures E. growth in mobile devices
individual privacy
Regarding moral dimensions of the information age, ________ include(s) the issue of determining the data that individuals and organizations can protect. A. accountability and control B. information rights and obligations Your answer is correct. C. system quality D. property rights and obligations E. quality of life
information rights and obligations
A manager's ________ role includes obtaining the most up-to-date information. A. data worker B. functional C. informational Your answer is correct. D. service E. decisional
informational
In Europe, before data is gathered, ________ must be given by customers with knowledge of all the facts needed to make a rational decision. A. freedom of information B. the fair information practice (FIP) C. informed consent Your answer is correct. D. general data assurance E. safe harbor
informed consent
Regarding the decision-making process, ________ includes discovering and understanding problems occurring in the organization. A. networking B. implementation C. choice D. intelligence Your answer is correct. E. design
intelligence
The most common type of computer security incident is ________. A. malware infection Your answer is correct. B. phishing fraud C. insider abuse D. botnet attacks E. hardware theft
malware infection
In an enterprise system, the integrated software modules that focus on production capacity are related to ________. A. sales and marketing B. manufacturing and production C. human resources D. finance and accounting E. instructional technology
manufacturing and production
Customer relationship management applications that track campaign data are related to the ________ aspect of customer relationships. A. service B. marketing Your answer is correct. C. sales D. business intelligence E. processing
marketing
A(n) ________ grants the owner an exclusive monopoly on an invention for 20 years. A. patent Your answer is correct. B. enterprise system C. digital firm D. intranet E. copyright
patent
FedEx has been using ________ to develop models of how customers will respond to price changes and new services. A. production reports B. random numbers C. predictive analytics Your answer is correct. D. unstructured analytics E. parameterized reports
predictive analytics
Combining data from multiple sources to create digital dossiers of detailed information on individuals is called ________. A. hacking B. phishing C. spoofing D. profiling Your answer is correct. E. sniffing
profiling
Regarding moral dimensions of the information age, ________ include(s) the issue addressing intellectual property rights in a digital society. A. system quality B. quality of life C. information rights and obligations D. property rights and obligations Your answer is correct. E. accountability and control
property rights and obligations
A supply chain management system using a(n) ________ model bases production schedules on actual customer orders. A. data B. information C. push-based D. pull-based Your answer is correct. E. analytical
pull-based
If a company produces a custom-made automobile only after a customer has placed an order, it is an example of a(n) ________ production model. A. data B. push-based C. information D. pull-based Your answer is correct. E. analytical
pull-based
Regarding moral dimensions of the information age, ________ is the standard by which cultural values are evaluated and supported in a digital society. A. quality of life Your answer is correct. B. accountability and control C. property rights and obligations D. information rights and obligations E. system quality
quality of life
Managers often maintain a(n) ________ as a buffer during unforeseen events. A. just-in-case inventory B. inventory multiplier C. safety stock Your answer is correct. D. support chain E. database backup
safety stock
Customer relationship management applications that track Web sales and retail store sales are related to the ________ aspect of customer relationships. A. marketing B. sales Your answer is correct. C. service D. business intelligence E. processing
sales
In an enterprise system, the integrated software modules that focus on return requests are related to ________. A. human resources B. manufacturing and production C. finance and accounting D. sales and marketing E. instructional technology
sales and marketing
A decision where only part of the problem has an obvious answer is an example of a(n) ________ decision. A. unstructured B. semistructured Your answer is correct. C. networking D. structured E. poor
semistructured
Customer relationship management applications that track social networking data are related to the ________ aspect of customer relationships. A. sales B. marketing C. business intelligence D. service Your answer is correct. E. processing
service
Incorporating applications that allow customers to chat with one another about company products is an example of ________. A. accounting CRM B. instructional CRM C. social CRM Your answer is correct. D. computer science CRM E. operations CRM
social CRM
Not allowing credit if an individual's credit score is below 600 is an example of a(n) ________ decision. A. semistructured B. unstructured C. networking D. structured Your answer is correct. E. poor
structured
A ________ chain is a network of organizations for obtaining raw materials. A. supply B. systems process C. database D. demand E. system network
supply
Senior executives determining five-year goals is an example of a(n) ________ decision. A. structured B. auto-structured C. poor D. networking E. unstructured
unstructured
A report showing an employee's age as a negative number is useless because it lacks ________. A. completeness B. scalability C. timeliness D. validity Your answer is correct. E. consistency
validity
A supply chain management system using a(n) ________ model bases production schedules on forecasts. A. information B. push-based Your answer is correct. C. data D. analytical E. pull-based
push-based
