COM 380 - test 1

Fayol suggests that employees should be treated justly in ______________________________.

salary, remuneration, rewards, pay

According to McGregor, which of the following characterizes the assumptions of a Theory X manager?

Workers dislike responsibility, Workers are lazy, Workers are not very bright

Michael is a sales representative who spends a great deal of time out on the road and infrequently communicates with the rest of his sales team. He is

an isolate

At the turn of the 20th century, piecework pay was the typical organizational reward system. If an organization with a bunch of bricklayers typically laid bricks at the rate of 100 bricks an hour, but someone new begins work and lays bricks at the rate of 200 bricks and hour, the manager might conclude everyone should be laying bricks at this rate and ______, or lower the pay per brick laid.

"bust the rate"

In Chapter 2's Spotlight on Scholarship by D'Urso, almost ___________ conduct surveillance on their employees.

80%

t/f: Organizations today rarely follow Taylor's ideas about fitting the job to the individual.

False

Systems theory originated with the study of

biology

___________________ are usually described as being interactional, contextual, episodic, and improvisational.

cultural performances

Investigating communication in the workplace by finding optimal ways to set up a communication network system for employees who telecommute represents a(n) ___________ approach to communication.

cybernetic

Three people were fired at ABC Corporation. Eugene was fired because he was incompetent. Rita was fired because she was unethical. Kayla was fired because of economic conditions. This illustrates the systems property of

equifinality

t/f: Cultural performances are distinct from organizational history.

false

t/f: Fayol's Principles of Management provide an accurate description of what managers actually do on the job.

false

t/f: If an organization exists in a diverse and complex environment, a team-based management approach is not appropriate.

false

t/f: In the consultative organization, managers have the explicit goal of exploiting workers.

false

t/f: The U.S. population like its traditional competitors is experiencing stagnant population growth and is anticipated to begin declining in the next ten years.

false

t/f: The cost of clothing has increased due to outsourcing.

false

t/f: The exact consequence and extent of a global warming is relatively simple to predict.

false

t/f: The organizational world is less complicated than it was 100 years ago.

false

t/f: The percentage of households consisting of married couples with their own children is increasing.

false

t/f: Weber believed that rules are most effective when they are retained flexibly in oral form.

false

The collapse of the U.S. sub-prime mortgage and the reversal of the housing boom which then had a ripple effect around the world shows how much the interconnectedness of a _____________ economy matters.

global

Which of the Hawthorne Studies found that employees were more interested in talking about their feelings and attitudes rather than the work itself?

interview program

Although she couldn't tell a woofer from a tweeter, Jacqueline had a great deal of power at Hear It Here Stereo Shop because her family had owned the business for many years. What type of authority does Jacqueline hold?

legitimate power

A business practice associated with globalization involves business moving manufacturing and service centers to countries where labor is cheap. This practice is commonly known as

outsourcing

Human relations principles argue that....

productivity leads directly to satisfaction of higher -order needs.

With this type of authority, power rests not in the individual but rather in the expertise that has created a system of rules and norms.

rational-legal authority

t/f: A personnel director asking applicants to submit resumes in a particular format would be an example of an assembly rule that assists in sensemaking.

true

t/f: An isolate rarely, if ever, communicates or has relationships with other organizational members.

true

t/f: Communication in classical organizations is highly formal and standardized.

true

t/f: Communication within a human relations organization tends to be less formal than in an organization run with a classical approach.

true

t/f: Deal and Kennedy argued that business success could be enhanced through the development of a "strong" culture.

true

t/f: Equivocality is likely to be high in highly competitive business environments.

true

t/f: In alternative approaches to culture, organizational cultures are not thought of as unitary.

true

t/f: It is impossible to fulfill one's higher order needs without taking care of other's lower order needs.

true

t/f: Organizations should be as complicated as the problem they seek to address.

true

t/f: Pfeffer argues that sharing information is important in successful organizations.

true

t/f: The Hawthorne Studies were motivated by the classical approach to organizing and led to the human relations approach to organizing.

true

t/f: The Hawthorne research team was initially interested in how changes in the work environment would impact the productivity of factory workers.

true

t/f: The rhetorical model of communication views communication as the practical art of discourse.

true

The Theory of Scientific Management sought to climate

uneven work and systematic soldiering