Common Billing Errors

incorrect DAW code

Dispense as Written. The lowest-cost FDA-approved option must be dispensed unless the prescriber or patient specifies otherwise. Using the proper DAW code ensures the patient is charged correctly and the pharmacy is paid correctly.

incorrect origin code

How the script arrived to the pharmacy must be submitted: telephone, written, fax, electronic, copy in (from another pharmacy).

incorrect date written

date on meds should be the date the script was written, not the date it was presented for filling

incorrect prescriber

the correct prescriber must appear on med label in case later contact with them is necessary.

incorrect directions

translating directions from sig code must be done correctly and in complete, understandable sentences. A common error is to omit route of administration (e.g. mouth, eyes, topically).

incorrect patient

in order to avoid confusing patients, do not use just name to identify, but age, phone, address, etc.

incorrect product selection

includes 2 errors: selecting the correct drug and strength, but wrong manufacture (NDC); and when drugs with similar names are confused and the wrong drug is typed.