comp sys

The role of spokesperson falls into which of Mintzberg's managerial classifications? A) Decisional B) Informational C) Interpersonal D) Symbolic E) Organizational

B) Informational

Which of the following would not be considered semistructured knowledge? A) Corporate annual report B) Voice mail C) Videos D) Email E) Bulletin board posting

A) Corporate annual report

Which of the following is not one of the five classical functions of managers? A) Creating B) Deciding C) Planning D) Organizing E) Controlling

A) Creating

) Which of the following strategies represents the proper approach to a low risk, high reward project? A) Identify and develop B) Avoid C) Treat as a routine project D) Pursue after all other projects are complete E) Cautiously examine

A) Identify and develop

To review a project's tasks and their interrelationships, you would use which of the following? A) PERT chart B) Gantt chart C) PERT chart or a Gantt chart D) Scoring model E) Portfolio analysis

A) PERT chart

Which of the following is not true about the evolution of AI technologies? A) There have been many fundamental conceptual breakthroughs in AI during the last decade. B) Natural language speech recognition errors have dropped from 15 percent to 5 percent. C) Advances in image and speech recognition have made intelligent personal assistants like Siri and Alexa possible. D) Image recognition programs have gone from 25 percent error rates down to less than 3 percent. E) The development of Big Data databases is a major force driving the rapid evolution of AI.

A) There have been many fundamental conceptual breakthroughs in AI during the last decade.

Genetic algorithms: A) are a form of machine learning. B) represent knowledge as groups of characteristics. C) consist of many layers of neural networks working in a hierarchical fashion. D) are based on logic. E) seek to emulate a human expert's way of solving problems.

A) are a form of machine learning.

The concept of management ________ involves situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. A) filters B) backgrounds C) inertia D) inefficiency E) politics

A) filters

1. Which of the following are organizational elements in purchasing? a. Shipping point b. Company code c. Vendors d. Materials e. Plant

Answer: b, e

3. Which of the following are organizational elements in purchasing? a. Sales organization b. Purchasing area c. Plant d. Vendor e. Storage location

Answer: c, e

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it? A) PERT chart B) Gantt chart C) Both a PERT chart and a Gannt chart D) Scoring model E) Portfolio analysis

B) Gantt chart

Which of the following statements best describes the business value of improved decision making at all levels of a firm? A) Improved decision making creates better products. B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. C) Improved decision making enables senior executives to more accurately foresee future financial trends. D) Improved decision making strengthens customer and supplier intimacy, which reduces costs. E) Improved decision making creates a better organizational culture.

B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called: A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM. E) parameters.

B) KPIs.

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? A) Managers perform a great deal of work at an unrelenting pace. B) Most managerial activities take at least one hour to perform. C) Managers prefer current, specific, ad hoc information. D) Managers prefer oral forms of communication. E) Managers give high priority to maintaining a diverse web of contacts.

B) Most managerial activities take at least one hour to perform.

Which of the following statements best describes the effect that project structure has on overall project risk? A) Highly structured projects are more complex and run a higher risk of programmers and users misunderstanding the ultimate goals. B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals. C) Highly structured projects tend to be larger, affecting more organizational units, and run both the risk of out-of-control costs and becoming too difficult to control. D) Less structured projects pose less risk of running up unforeseen costs. E) The less structured a project, the higher the likelihood that its outputs and processes can be easily defined.

B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals.

Which method is used to assign weights to various features of a system? A) Information systems plan B) Scoring model C) Portfolio analysis D) TCO analysis E) Capital budget

B) Scoring model

Which of the following involves where, when, and how to apply knowledge? A) Data B) Wisdom C) Tacit knowledge D) Explicit knowledge E) Organizational learning

B) Wisdom

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. A) digital dashboard B) balanced scorecard C) KPI D) data visualization E) predictive analytics

B) balanced scorecard

The text defines ________ as flows of events or transactions captured by an organization's systems. A) information B) data C) wisdom D) knowledge E) experience

B) data

Counterimplementation is best defined as: A) multiple implementations that are run in parallel. B) deliberate attempts to thwart the implementation of a system. C) critiquing the implementation of a system constructively. D) all of the organizational challenges involved in implementing a system. E) strategies used to overcome user resistance to change.

B) deliberate attempts to thwart the implementation of a system.

The ________ phase of decision making involves identifying and exploring various solutions to a problem. A) choice B) design C) implementation D) analysis E) intelligence

B) design

Formal planning and control tools: A) are used to select projects where many criteria must be considered. B) enable a project manager to properly document and monitor project plans. C) are used to evaluate alternative systems projects. D) link the work of the implementation team with users at all organization levels. E) serve as a road map indicating the direction of systems development.

B) enable a project manager to properly document and monitor project plans.

MIS typically produce: A) new ways of looking at data that emphasize change, flexibility, and rapid response. B) fixed, regularly scheduled reports based on data extracted from the organization's TPS. C) solutions to semi-structured problems appropriate for middle management decision making. D) assumptions, responses to ad-hoc queries, and graphic representations of existing data. E) scorecards of overall firm performance along predefined key indicators.

B) fixed, regularly scheduled reports based on data extracted from the organization's TPS.

Checking store inventory is an example of a(n) ________ decision. A) procedural B) structured C) ad hoc D) unstructured E) semistructured

B) structured

Supervised machine learning involves: A) programmers supervising the machine learning program. B) training a system by providing specific examples of desired inputs and outputs identified by humans in advance. C) programs that process a development database and report whatever patterns they find. D) complex computer programs that decide what they want to learn. E) using very large databases to store common sense knowledge, then searching the database for patterns.

B) training a system by providing specific examples of desired inputs and outputs identified by humans in advance.

Which of the following is not a major benefit of expert systems? A) Improved decisions B) Better quality and service C) Ability to scale to deal with very large data sets D) Reduced errors E) Reduced training time

C) Ability to scale to deal with very large data sets

Which of the following statements about project management is not true? A) Project management should ensure that the scope of a project does not expand beyond what was originally intended. B) Project management for information systems must deal with risk. C) Acquiring human and material resources is not considered to be part of project management. D) Information system project costs include the cost of works space. E) Project management involves breaking down each of the major components of a project into activities and tasks.

C) Acquiring human and material resources is not considered to be part of project management.

Which of the following best describes a difference between neural networks and genetic algorithms? A) Genetic algorithms are designed to process large amounts of information, while neural networks are designed to process small amounts of information. B) Genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique. C) Genetic algorithms are used to evaluate alternative solutions to problems, whereas neural networks are used to discover patterns in data. D) Genetic algorithms are designed to work with small amounts of data, while neural networks can handle large quantities of data. E) Neural networks are a type of machine learning, whereas genetic algorithms are static programs.

C) Genetic algorithms are used to evaluate alternative solutions to

Which of the following serves as a road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget? A) Project management plan B) Portfolio analysis C) Information systems plan. D) Scoring model E) TCO analysis

C) Information systems plan.

Which of the following statements about knowledge is not true? A) Knowledge involves knowing how to follow procedures. B) Knowledge involves causality. C) Knowledge is not subject to network effects. D) Knowledge is a cognitive event involving mental models. E) Knowledge can be either tacit or explicit.

C) Knowledge is not subject to network effects.

Which method would you use to develop risk profiles for a firm's information system projects and assets? A) Information systems plan B) Scoring model C) Portfolio analysis D) TCO analysis E) Strategic analysis

C) Portfolio analysis

Which of the following is not one of the seven major factors that should be addressed when making the business case for a specific new information system? A) Improved decision making B) Survival C) Results of a portfolio analysis of alternative solutions D) Customer and supplier relationships E) New products and services

C) Results of a portfolio analysis of alternative solutions

Which type of decision is determining vacation eligibility for an employee? A) Semistructured B) Procedural C) Structured D) Unstructured E) Ad hoc

C) Structured

Which of the following best describes the relationship between system implementation and user involvement and management support? A) System implementation rarely benefits from user involvement. B) System implementation benefits from user support but does not require management support. C) System implementation generally benefits from high levels of user involvement and management support. D) System implementation benefits from management support but does not require user support. E) System implementation rarely benefits from management support.

C) System implementation generally benefits from high levels of user involvement and management support.

Which of the following statements best describes the term business intelligence? A) Software developed exclusively for business management B) The tools and techniques used to analyze and understand business data C) The infrastructure for warehousing, integrating, reporting, and analyzing business data D) Information systems involved in business decision making E) Enterprise systems used to make business decisions

C) The infrastructure for warehousing, integrating, reporting, and analyzing business data

Which of the following statements about scoring models is not true? A) There are many qualitative judgments involved in using a scoring model. B) A scoring model is useful for selecting projects where many criteria must be considered. C) The most important outcome of a scoring model is the score. D) Agreement on the criteria used in a scoring model often requires lengthy discussions among the decision-making group. E) Weights assigned in a scoring model indicate which criteria are considered the most important by the decision-making group.

C) The most important outcome of a scoring model is the score.

A business case does all of the following except: A) describe the rationale for proceeding with an investment. B) show how the investment supports the firm's strategic goals. C) detail the specific hardware and software needed to implement the investment. D) explain how the investment will provide value for the business. E) identify any risks that could negatively affect outcomes.

C) detail the specific hardware and software needed to implement the investment.

According to Mintzberg, managers in their informational role act as: A) figureheads for the organization. B) leaders. C) nerve centers of the organization. D) negotiators. E) liaisons.

C) nerve centers of the organization.

Unsupervised machine learning involves: A) using very large databases to store common sense knowledge, then searching the database for patterns. B) using algorithms to simulate the neurons and synapses of human brains. C) programs that can "teach themselves" without human intervention. D) using labeled inputs identified by humans to recognize objects. E) using genetic algorithms to identify patterns in large datasets.

C) programs that can "teach themselves" without human intervention.

Which of the following is a limitation of using a financial approach to evaluate information systems? A) Inability to measure ROI B) Inability to control vendor costs C) Inability to assess risk D) Inability to assess costs from organizational disruption E) Inability to assess the cost of technology

D) Inability to assess costs from organizational disruption

Apple's Siri application is an example of which of the following? A) Neural network B) Augmented reality C) Genetic algorithm D) Intelligent agent E) Robotics

D) Intelligent agent

) Which of the following statements about robotics is not true? A) Robotics involves the creation and use of machines than can substitute for humans. B) Robotics cannot substitute entirely for people. C) Robotics can be used for surgery, bomb deactivation, and other dangerous environments. D) Robotics does not require programming but instead relies solely on AI. E) Robotics has widespread use in manufacturing.

D) Robotics does not require programming but instead relies solely on AI.

All of the following are intangible benefits of information systems except: A) improved asset utilization. B) increased organizational learning. C) improved operations. D) cost reduction. E) improved decision making.

D) cost reduction.

All of the following are long-term strategic factors that should be considered in making the business case for a new information system except: A) lowering production costs B) differentiation of products and services C) increasing the scope of the firm D) current relationships with suppliers E) matching or exceeding competitor capabilities

D) current relationships with suppliers

All of the following are indications of a failed information systems project except: A) employees are refusing to switch to the new system. B) employees have created a spreadsheet solution to manipulate the data generated by the system. C) a redesigned website has fewer visits to the customer support pages. D) employees require training to properly use the system. E) the system is not being used by anyone.

D) employees require training to properly use the system.

Which of the following statements about genetic algorithms is not true? A) Genetic algorithms are based on techniques inspired by evolutionary biology. B) Genetic algorithms are used to solve problems that are very dynamic and complex, involving hundreds or thousands of variables or formulas. C) Genetic algorithms are able to evaluate many solution alternatives quickly to find the best one. D) Genetic algorithms use an iterative process to refine initial solutions so that better ones are more likely to emerge as the best solution. E) Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain.

E) Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain.

A chatbot is an example of which of the following? A) Computer vision system B) Genetic algorithm C) Augmented reality D) Virtual reality system E) Intelligent agent

E) Intelligent agent

Which of the following is not one of the main four dimensions of knowledge described in the chapter? A) Knowledge is a firm asset. B) Knowledge has different forms. C) Knowledge has a location. D) Knowledge is situational. E) Knowledge is timeless.

E) Knowledge is timeless.

________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors. A) Unstructured B) Tacit C) Management D) Explicit E) Structured

E) Structured

Location analytics can be used for all of the following except: A) helping a marketer to determine which people to target with mobile ads. B) quantifying the impact of mobile ads on in-store visits. C) package tracking and delivery routing systems. D) determining where to open a new store. E) determining call center resolution rates.

E) determining call center resolution rates.

A well-designed ESS helps senior executives do all of the following except: A) monitor organizational performance. B) track the activity of competitors. C) recognize changing market conditions. D) identify problems and opportunities. E) make high-velocity automated decisions.

E) make high-velocity automated decisions.

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze. A) inference engine B) CAD C) expert system D) genetic algorithm E) neural network

E) neural network

The text defines ________ as expertise of organizational members that has not been formally documented. A) wisdom B) information C) data D) experience E) tacit knowledge

E) tacit knowledge

Establishing a firm's long-term goals is an example of a(n) ________ decision. A) structured B) analytic C) semistructured D) undocumented E) unstructured

E) unstructured

T/F A Gantt chart portrays a project as a network diagram consisting of numbered nodes representing project tasks.

False

T/F A benefit of using TCO analysis to evaluate an information technology investment is that it is able to incorporate intangible and "soft" factors such as benefits and complexity costs.

False

T/F An expert system cannot consider multiple rules at the same time.

False

T/F Document management systems are essentially large databases.

False

T/F Expert systems use real-time data to guide their decisions.

False

T/F Neural networks are not well-suited for diagnostic systems in medicine.

False

T/F The impacts of knowledge-based investments are easy to measure.

False

T/F Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees.

false

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: A) management support, technical logistics, and user compliance. B) organization, environment, culture. C) information quality, information integrity, and information accuracy. D) information quality, organizational culture, and management filters. E) organization, culture, and technology.

D) information quality, organizational culture, and management filters.

T/F One apt slogan of the knowledge management field is "Effective knowledge management is 80 percent technological and 20 percent managerial and organizational."

False

Which of the following typically makes the unstructured decisions for a firm? A) Senior management B) Middle management C) Operational management D) Individual employees E) Teams

A) Senior management

7. Which of the following are master data that are related to the purchasing process? a. Material master b. Vendor master c. Vendor info records d. Purchasing organization e. Customer master

Answer: a, b, c

10. Which G/L accounts are impacted by the invoice verification step of the procurement process? a. Accounts payable b. Goods receipt / invoice receipt account c. Inventory account d. Vendor account e. Bank account

Answer: a, b, d

4. Which of the following statements about purchasing organizations are correct? a. They negotiate conditions of purchase with vendors b. They can purchase only for one company c. They can purchase for multiple plants d. They can purchase for multiple plants but they must be within the same company code e. They identify a buyer or a group of buyers,

Answer: a, c

5. A purchase order can be sent to which of the following? a. A vendor b. A customer c. A plant d. A purchasing organization e. A purchasing group

Answer: a, c

2. Which of the following statements about storage locations are true? a. A storage location must be assigned to a plant b. A storage location can be assigned to more than one plant c. A client can have more than one storage location d. A plant can have more than one storage location e. A storage location can hold only materials with a stock status of unrestricted use

Answer: a, c, d

9. Which G/L accounts are impacted by the goods receipt step of the procurement process? a. Accounts payable b. Goods receipt / invoice receipt account c. Inventory account d. Vendor account e. Band account

Answer: b, c

6. Data for source determination are obtained from: a. A purchase order b. Purchase info records c. A source list d. Contracts and agreements e. The vendor master record

Answer: b, c, d

8. Which of the following are methods of valuing materials? a. Actual price b. Standard price c. Purchasing price d. Moving (average) price e. Selling price

Answer: b, d

Which of the following best describes the central method used in a scoring model? A) Performing an inventory of all of the organization's information systems projects and assets B) Performing a weighted comparison of the criteria used to evaluate a system C) Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information D) Interviewing a small number of top managers to identify their goals and criteria for achieving success E) Calculating the return on investment for each system, and choosing the system with the best return

B) Performing a weighted comparison of the criteria used to evaluate a system

When there is no well-understood or agreed-on procedure for making a decision, it is said to be: A) undocumented. B) unstructured. C) documented. D) semistructured. E) random.

B) unstructured.

Deep learning networks: A) rely on humans to help it identify patterns. B) use multiple layers of neural networks to detect patterns in input data. C) rely on experts to tell the system what patterns to expect in the data. D) require labeled data as input. E) require explicit programming by humans to identify patterns in unlabeled data.

B) use multiple layers of neural networks to detect patterns in input data.

Which of the following is not a tangible benefit of information systems? A) Reduced rate of growth in expenses B) Lower computer expenses C) Improved resource control D) Increased productivity E) Reduced facility costs

C) Improved resource control

Which of the following statements about machine learning is not true? A) More than 75% of AI development today involves some kind of machine learning. B) Machine learning is based on a different AI paradigm than expert systems. C) Machine learning involves finding patterns in large data sets. D) Genetic algorithms are a form of machine learning. E) Machine learning is based on computer code that reflects rules underlying an expert's understanding.

E) Machine learning is based on computer code that reflects rules underlying an expert's understanding.

T/F The CEO and Board of Directors of a company are responsible for developing a corporate-wide information systems plan.

False

T/F A data entry screen is an example of a user interface.

True

T/F A semistructured decision is one in which only part of the problem has a clear-cut answer provided by an accepted procedure.

True

T/F AI applications are used by search engines and social networks to target ads.

True

T/F According to experts, at least 80 percent of an organization's business content is semistructured or unstructured.

True

T/F An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals.

True

T/F An unstructured decision is novel and important and requires the decision maker to provide judgment, evaluation, and insight.

True

T/F Big data is used to analyze consumer preferences for both in-store and online purchases.

True

T/F Data visualization technologies are used to help human users see patterns and relationships in large amounts of data.

True

T/F Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

True

T/F Experts from a variety of fields have found that managers are poor at assessing risk.

True

T/F Intangible benefits may lead to quantifiable gains in the long run.

True

T/F KPIs are used both in the balanced scorecard framework and BPM.

True

T/F More timely information is an intangible benefit of information systems.

True

T/F Project management refers to the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time constraints.

True

T/F Risk is an important variable that project management must deal with.

True

T/F Some decision scenarios made by middle managers may have unstructured components.

True

T/F Some intelligent agent systems are capable of learning from experience and adjusting their behavior.

True

T/F The data-driven farming systems described in the chapter-opening case are an example of operational intelligence.

True

T/F The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

True

T/F The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

True

T/F The yellow first-down markers shown on televised football games are examples of AR.

True