CompTIA A+ 702

A client is having problems retrieving their email. Their company uses POP3, which of the following ports should be opened by default on their email client? a) 110 b) 25 c) 143 d) 80

a) 110

A customer states that their printer has been jamming frequently. Which of the following is the MOST likely cause? (Select TWO) a) Poor paper quality b) Dirty paper feed rollers c) Faulty fuser d) Empty toner cartridge e) Memory errors

a) Poor paper quality b) Dirty paper feed rollers

Which of the following built-in groups in Windows XP has the ability by default to install a printer? (Select TWO) a) Power Users b) Backup Operators c) Guests d) Users e) Administrators

a) Power Users e) Administrators

An extension magnet is used for which of the following? a) Retrieval of screws dropped in a computer or printer case b) Erasure of hard drives prior to disposal c) Degaussing of monitors to correct color issues d) Increased life of floppy disks through renewing the magnetic field

a) Retrieval of screws dropped in a computer or printer case

A technician needs to upgrade the RAM on a PC. The motherboard has four memory slots and two banks of two. Bank one is populated with two memory chips and the technician adds a third chip to bank two. On boot up, the PC beeps and will not POST. Which of the following is the MOST likely problem? a) The motherboard requires both slots of a bank to be populated b) SDRAM was installed in a DDR2 slot c) The floppy cable is reversed d) The buffer type of the third chip is incompatible with the existing RAM

a) The motherboard requires both slots of a bank to be populated

A customer is using Windows XP Professional and reports that an error message is displayed when trying to access a certain program. Which of the following should be checked FIRST to troubleshoot this issue? a) Permissions of the program b) Application Event Viewer c) Dr. Watson log d) The Device Manager

b) Application Event Viewer

A technician notices time synchronizations change the time by several minutes every time synchronizations occur. Which of the following is MOST likely happening? a) The update is coming from a different source each time b) CMOS Battery is getting weak and needs replaced c) The computer is adjusting for Daylight Savings Time d) The user is changing the clock manually

b) CMOS Battery is getting weak and needs replaced

A customer bought a computer with Windows Vista. Which of the following can a technician do to increase the speed of the system? a) Use ribbons screensaver instead of star field b) Disable Aero desktop c) Change the desktop picture d) Add performance monitoring gadget to the sidebar

b) Disable Aero desktop

Which of the following actions disables APIPA? (Select TWO) a) Remove the DNS server address b) Manually configure TCP/IP c) RManually configure DHCP d) Edit the registry e) Manually configure WINS

b) Manually configure TCP/IP d) Edit the registry

Which of the following is the significance of a shortcut arrow icon appearing in the Windows font folder? a) It is a true type font b) The font is in a folder other than \Windows\Fonts c) The font is available, but not installed d) It is an Adobe type 1 font

b) The font is in a folder other than \Windows\Fonts

A technician is called to a small office home office (SOHO) for a networking problem. The client has moved a PC to a new location and now the PC is not connecting to the network. The technician can see the PC is plugged into the network jack, but none of the cables are labeled. Which of the following tools would be the MOST efficient for the technician to find the correct cable? a) Loop back plugs b) Toner probe c) PING d) Cable tester

b) Toner probe

A remote user states they are having difficulty connecting to the main server. The user can connect to their local network resources without a problem. Which of the following commands can be used to locate the possible point of failure? a) ping -t b) tracert c) net use d) ipconfig

b) tracert

During a routine security scan a PC was found to be infected with a new virus. The PC was isolated and now a patch needs to be applied to the system to remove this virus. Which of the following steps are needed to remediate the infected system? a) Log on as user>manually run a virus scan>view results>clean system using virus scanner tool>reboot b) Log on as Administrator>open command prompt>type batch file name>Enter>type exit>reboot c) Boot into safe mode>Start>Run>type cmd>OK>type batch file name>Enter>Exit>reboot system>run virus scan d) Power off system>remove HD>install clean HD>reboot system

c) Boot into safe mode>Start>Run>type cmd>OK>type batch file name>Enter>Exit>reboot system>run virus scan

Which of the following will eliminate the possibility of malware attaching to a system restore point? a) Disable System Restore after the disinfection process b) Enable System Restore for further protection c) Disable System Restore during the disinfection process d) Enable System Restore for the least amount of protection

c) Disable System Restore during the disinfection process

Which of the following must be done when moving a dynamic disk from one disk group to another computer's disk group? a) Convert the disk in Disk Management b) Partition the disk in Disk Management c) Import the disk in Disk Management d) Format the disk in Disk Management

c) Import the disk in Disk Management

A user's web-based email application is not working properly. Which of the following email transfer protocol settings needs to be checked? a) DHCP b) DNS c) POP d) FTP

c) POP

A user reports their onboard sound card has failed. They do not want to purchase a new motherboard. Which of the following is the BEST recommendation for the technician to give? a) Use a headset to listen to the sounds b) Send the entire computer to a technician for repair c) Purchase a separate sound card and have it installed d) Go without sound until another computer can be bought

c) Purchase a separate sound card and have it installed

A technician is reassembling a laptop. Which of the following should the technician be aware of? a) Torque wrench settings when securing the heatsink to the processor b) The location and size of each stick of RAM c) Screw lengths and locations to be sure to not damage the plastics d) The length of the ribbon cable used to connect the keyboard to the main board

c) Screw lengths and locations to be sure to not damage the plastics

A user has two laptops that are made by the same manufacturer, but the models are different. The user states that they plugged in both laptops and then after two hours of use neither laptop will power on. Which of the following is the MOST likely cause? a) The laptops are using incompatible power saving settings b) The batteries have failed in both laptops c) The AC adapter on each system is switched d) Transformers in both AC adapters have failed

c) The AC adapter on each system is switched

Which of the following driver signing levels would be the MOST desirable? a) Self-Signed b) Verisigned c) WHQL d) Authenticode Signed

c) WHQL

When a user logged in this morning, the user's computer has no sound. After checking connections to the speakers and volume controls in Windows, there is still no sound. Which of the following tools could be used to further troubleshoot this problem? a) Task Manager to see if the sound card software is functioning b) Event Viewer to see if the user deleted the sound card driver c) System Configuration Utility to see if the sound card is configured d) Device Manager to see if the sound card is recognized

d) Device Manager to see if the sound card is recognized

A user is reporting that a document is printing out random ASCII characters instead of the intended document. Which of the following is the MOST likely cause? a) Low toner b) Incorrect paper type c) Connectivity issues d) Driver issues

d) Driver issues

A technician is installing a secondary hard drive and would like to put it in slave configuration. Which of the following will allow the technician to do this? a) Toggle b) Dipswitch c) Firmware update d) Jumper

d) Jumper

Which of the following tools can be harmful when used near a hard drive? a) Compressed air b) Locking pliers c) Multimeter d) Magnetized screwdriver

d) Magnetized screwdriver

A SOHO user wants to put an Internet connection in their workshop in the backyard. They have a home router with high speed Internet. The customer is concerned about the reliability of wireless and the price of the project. Which of the following could the technician recommend? a) Run a phone line to the workshop and set-up the customer with a dial-up connection b) Reassure the customer of the reliability of WiFi and replace the home router with a MIMO router c) Running multi-mode fiber to the workshop due to its maximum cable length and high speed applications d) Running an Ethernet cable to the workshop as long as it is less than 100 meters from the router

d) Running an Ethernet cable to the workshop as long as it is less than 100 meters from the router

Which of the following statements BEST explains the function of the BIOS and CMOS? a) The BIOS chip contains the real-time clock (RTC) b) The BIOS gets its power from the CMOS c) When the power is removed, the RAM and CMOS will lose their data d) The CMOS acts as a storage area for the BIOS settings

d) The CMOS acts as a storage area for the BIOS settings

After upgrading the amount of memory in a computer, the computer displays a notification during POST and then displays the full amount of memory. Which of the following is the MOST likely explanation why this is occurring? a) The new memory is faulty and should be replaced b) The new memory needs to be initialized in the BIOS c) The new memory is not compatible with the computer d) The new memory amount is being reported by the computer

d) The new memory amount is being reported by the computer

Which of the following should a technician tell an end user about viruses and spyware? (Select TWO) a) Perform systems scans often b) Do not be afraid to click on pop-ups if you have an anti-virus c) Turn User Access Control to off to avoid messages d) Use a well-known anti-virus/anti-spyware program e) Boot into safe mode and perform CHKDSK

d) Use a well-known anti-virus/anti-spyware program

Which of the following is the main benefit of the XML paper specification (XPS) included in Windows Vista? a) XPS files are Unicode compliant b) XPS files have low overhead c) XPS files compress well d) XPS files can be viewed without the application that created them

d) XPS files can be viewed without the application that created them

Which of the following can be used to check a hard disk for errors in Windows XP? a) format b) fixmbr c) scandisk d) chkdsk

d) chkdsk