CW - Waffle House
How long should Hashbrowns be soaked in water?
2 hrs
When Scientific Scheduling calls for .5 Door Corps, How many hours are required for compliance?
2 hrs
What is the setting for all steam tables?
4
What are the temp of the 2 foot grill?
400 degrees one half near cooler and 375 degrees on the other half
What is the Food Danger zone?
41 degrees - 135 degrees max. 4 hrs
If you have a Salesperson on 1st/ 2nd Shift, how many hours is needed?
6 hrs (7 hrs need 6 hrs), (4 hrs needs 3.5 hrs)
What is the Overtime payroll account number?
602
How many bacon/sausage weights should be available at all times?
7
When frying an egg. How much shortening should you place in an egg pan?
A full ½ oz. ladle of shortening into an egg pan
There are two different types of outside events: _____ and _____.
Positive and Negative
Respect & Appreciation =
Retention
Who is responsible to find a replacement when an Associates ask for a change in schedule?
The Associate
Are you allowed 1 hr grace period for each full time slot? (T/F)
True
What is credit card charge-back? (796 account)
customers dispute credit card charges
Who completes the Food Baton on Every Shift?
PIC
Are you allowed 1/2 hr grace period for each part-time slot? (T/F)
True
What are the temps of the 3 foot grill?
low 250 degrees (near 2 eye burner); high side 400 degrees (near sandwich unit)
What is a common misconception about recruiting?
"I'm staffed so why should I be recruiting now?"
What is T (trailing) -13?
# of people losses during the past 13 periods
HASHBROWN
$2.30
COUNTRY HAM DINNER
$8.90
PORK CHOP DINNER
$9.40
Recommended way of thawing Lemonade and OJ?
1 day in refrigerator
When should you do a Commissary inventory?
1. Day before Unit Manager's day off 2. Day after Unit Manager's day off 3. When making up the weekly food order 4. before arrival of food order
What are the 4 sections of the P & L?
1. Food Cost 2. Operating 3. Excess Payroll/Overlap 4. Total Direct Expenses
What are the 7 Great intentions of Expediting?
1. Generate a positive atmosphere 2. Uplift your staff 3. Make everyone's job easier 4. Ensure rhythm and grace never give way to hurriedness 5. Impress everyone 6. Never get flustered 7. Enable all associates to do more
What are the 5 service Priorities?
1. Greet all Customers 2. Deliver Hot Food 3. Take payment at register 4. Take Order 5. Set up Silverware & present Menu
The following items should always be "prepped".
1. Hashbrowns 2. Gravy 3. Grits
When cleaning up vomit or bodily fluids, why 2 garbage bags are needed?
1. for vomit waste 2. soiled clothing
The Food Safety checklist reviews how many items including dish machine temperatures?
14
What is the minimum number of hours an Associate must work to count towards People Quota?
14
When should the Dish Inventory be completed?
1st or 2nd shift on Sunday
How many ladles of shortening should be used for a standard 2-egg omelet?
2
What is the max. number of staffing violations you can have on one shift during the course of 1 week?
2
How many tomatoes should be cut and stored for diced?
2 - 5/8 chunks
How long do you keep biscuits in cooler? (max)
2 days
How long do you soak Hashbrowns?
2 hrs
How long do you cook a medium sirloin?
2 min after sealing (15 sec)
How many weeks ahead should you post schedules?
2 weeks
Double original w/cheese (DOC)
2.00
Large Apple/Tomato Juice
2.50
How long should Hashbrowns be drained?
20 min
What type of bulb should be used in the globe lights?
23 watt, 2700k soft white
What is Operating Period?
28 day business cycle
How many days are covered in the P&L Report?
28 days
What is the operating period for Waffle House?
28 days
What is the company goal for food cost?
29.5%
What is the shelf life of tomatoes?
3 days
What is the shelf life of vine rip tomatoes?
3 days
What size is the larger grill?
3 foot
How many onions do you add to Bert's Chili?
3 medium onions; 3 heaping bowls (chili bowls)
How long should you cook Hashbrowns?
3 min (side 1) 1 min (side 2)
How long do you cook a well-done sirloin?
3 min after sealing (15 sec)
Associates will automatically become inactive if they work less than 14 hours a week for ______ weeks in a row?
3 weeks
Grilled Ham Sandwich
3.40
BLT Sandwich (Bacon, Lettuce, and Tomato)
3.90
grilled Cheese w/ bacon sandwich
3.90
How much food should be on the floor after build-up?
36 hrs of food
Quarters are grilled at what temp on the grill?
375
Staeks & Quarters should be cooked on which section of the grill?
375
Steaks are cook at what temperature on the grill?
375
How many packs of saltines are served with a large bowl of chili?
4
How many sausage patties should be used when making gravy?
4
How long do you cook a medium T-Bone?
4 1/2 min after sealing
How much meat is in Bert's Chili?
4 Quarters and 3 sausage
How many sausage patties do you cook for Gravy?
4 chopped
How many spoon fulls of pepper should you add to the salt & pepper seasoning?
4 spoons; After half salt and half pepper
How long should biscuits thaw in cooler?
4-6 hrs
Quarter Cheese (QC)
4.00
chicken Sandwich
4.10
ham egg & Cheese sandwich
4.30
Chicken sandwich
4.40
Ham & Cheese Sandwich
4.40
What should be considered when building sales from a customer perspective?
5 senses
How many strips of bacon is on a BBLT?
5 strips (lettuce & 2 tomatoes)
Bacon Lovers BLT
5.10
Bacon lovers BLT (BBLT)
5.10
Tx double Patty Melt (TxDPM)
5.80
When do a Unit Manager start to earn a same unit bonus?
52 weeks
Bacon Chicken Cheese
6.10
Bacon Chicken Cheese sandwich?
6.10
bacon chicken sandwich
6.10
country ham egg & cheese
6.30
Sirloin Sandwich
7.00
How often should omelet cups be cleaned and sanitized?
After every use
How do you determine wasted food cost dollars?
Amt of waste = sales x amt off target (Amt Off Target = Target - Actual)
What is Proration?
An amount evenly distributed
What is the single most observed thing about you?
Attitude
Cash Register shortages are collected via the ________
Cash register Shortage Form.
Which of the following are things that should be done after a Crisp Shift Change?
Change the drawer and take a reading
Who is the Area Administrator?
Charity Davis
Where should the Expeditor stand?
Clean end of the dish pit
What is C.A.T.S ?
Coachability Attitude Teamwork Skills
What is the 10th step in the 10 steps of Customer Service?
Collect payment at register
The formula for P & L?
Controllable Margin = Sales - food cost-operating-excess payroll/overlap- direct expenses
What is priority # 2?
Deliver hot food
LY +/- ?
Difference between last yr DA and projected DA
What consumes about 13% of the energy in a unit?
Dish washing
Who has the overall responsibility for the training of manager trainees
Division Manager
What utility will you spend the most on?
Electricity
What is extra payroll?
Excess payroll less than 1 hour
Which of the following is a common misconception about recruiting?
I'm staffed so why should I be recruiting now?"
LS/PS ?
Last year shift sales & projected shift sales
What account on the P&L is "Prorated" (shared)
Maintenance and Repairs (623 account)
What is the first step to recruiting new customers?
Making sure your house is in order
From the Unit perspective, increasing your DA will help ____
Morale
What does Praise plus Recognition equal?
Motivation
What are Daily Averages (DA)?
Net sales divided by the number of days in a period
What is the "One Great Rule"?
Never hold orders"
Are associates allowed to return to the unit after work?
No
Do all units have the same food cost target?
No
When is the Build-UP done?
Once a day after 1st shift
What does Respect plus Appreciation equal?
Retention
Who sets the Food Cost?
SVP
Who sets the food cost Target?
SVP (Greg Hall)
How to Calc. Waste?
Sales x Amount off target
What is the role of the District Manager in the MTS process?
Substitute Quarterback
What is the 3rd step in the 10 steps of Customer Service?
Suggestive sell
What day of the week is it mandatory for management to "Expedite" ?
Sunday
When is weekday Par?
Sunday - Thursday
What is Variance?
The % difference between the current year and last year
What is Tip Credit?
The difference between an Associates hourly pay rate and the minimum wage
What is a simple rule of thumb for the total dollar amt of the Unit's food inventory?
The dollar amt. should not exceed 3 times the DA
All Associates should know what the WTD food cost is daily (T/F)
True
Bacon, sausage & pork chops - Pull to the high‐heat section of the grill. (T/F)
True
Do you cook Pork Chops under the weight? (T/F)
True
Ham - Pull to the low‐heat section of the grill. (T/F)
True
If Commissary shortage is > $25, it will be payroll deducted. (T/F)
True
Is the commissary order a credit Purchase? (T/F)
True
Quarters & steaks- Pull to the medium‐heat section of the grill. (T/F)
True
Season all red meats (T/F)
True
The ADP is the Gatekeeper. (T/F)
True
Tomatoes must be rinsed in the prep sink under water that is at least 10 degrees warmer than the tomato itself to prevent contaminants on the surface of the tomato from being drawn back into the tomato (T/F)
True
UIS will credit food if there is an overage and generate shortage deduction form if Commissary is > $25. (T/F)
True
When the back door is tagged with a security tie, the serial numbershould be recorded in the C&t (T/F)
True
You have a .20 hour grace period before the time counts as payroll (T/F)
True
You wear cutting gloves when cutting tomatoes? (T/F)
True
What is the % difference between the current year and last years results?
Variance
The credit the unit receives based on how much the jukebox is played?
Vending commissons
When can a Grill Op receive an increase in pay?
When certified as a Master Grill Operator
What is WOTC?
Work Opportunity Tax Credit
What is the 4th step in the 10 steps of Customer Service?
Write Guest Check
What is the basis for determining the daily Grill Operator bonus ?
a % of actual sales based on Grill Op rank and shift worked
What is Par?
a listing of the quantity of food required to operate for 36 hrs
What is CCTV used for?
a tool to manage accounts
Excess Payroll
anything greater than 1 hour
Payroll corrections = ___
backpay
What is direct deposit payroll?
begin within the first 2 pay cycles after associate signs up on my.wafflehouse.com
What is the most important thing that people want from their jobs?
better pay
What is the 5th step in the 10 steps of Customer Service?
call order
What is the easiest and most frequent source of theft?
coffee
What are Affinity Groups?
community organizations (established partners)
Training is an ____________, Coaching is _____________
event, a process
When do you perform Line checks on the Food Safety Baton?
every 3 hrs
What is the 500 Account?
food cost
What is the 400 Account?
food sales
What is 2/2%?
food used during the past 24 hrs
What is a cash audit?
is a means of verifying that the amount of money in the restaurant at any point in time is correct
What is the 6th step in the 10 steps of Customer Service?
listen for call back
A fiesta omelet does not include what?
mushrooms
Where do you place the sugar and salt on the table?
on the right (when reaching over the menu)
Who can you trust with money?
only yourself
What is the 602 Account?
overtime
Attitude, sanitation, staffing and contests are part of ____
sales building
What is priority # 5?
set up
What is the key when coaching an associate about their performance?
sincerity and privacy
What is priority # 4?
take Orders
What is Priority #4?
take orders
What is priority # 3?
take payment
Reheating food to 165 for 15 sec within 2 hrs (t/f)
true
What is overlapping hours?
when one person clocks in while replacement is on the clock
What is the goal amount for Register Shortages?
$20 or less
What is the threshold amount for Register Shortages?
$40
What should be the range (%) of 2/2?
+-3%
How high should the tip of the flame be on the two-eye burner?
Tip of the blue flame should be even with bottom of the egg pan
When must you report a workplace injury?
Within 24 hrs
Who is an example of a PIC?
Rock Star Grill Operator
What is a clear indication of what a customer thinks of your service?
Sales
What is WOTC?
Work opportunity Tax Credit: incentive tax credit that you receive for employing qualified associates as defined in the WOTC program
How many quarter patties do you use to make Bert's Chili?
3
How many sausage patties do you use to make Bert's Chili?
3
What is the max amt. of eggs you can cook in a pan?
3
How many oz should be used to make waffles?
3 (3 oz laddle)
What is the grit of the sanding sponge used to clean waffle bakers?
320 Grit
How many egg pans should be available at all times?
6 (7" size pan)
How many large cups of water should be used when making Bert's Chili?
6 cups
How many large cups of water should be used when making gravy?
6 cups
If you have an Grill Operator on 1st/ 2nd Shift, how many hours is needed?
6 hrs (7 hrs need 6 hrs), (4 hrs needs 3.5 hrs)
How big is an omelet pan?
8"
What is Quality Staffing?
Staff according to Scientific Staffing
How often should you change gloves?
every 4 hrs
How many ways can you increase sales in a restaurant?
1. Get regulars to come back more often 2. Bring in new Customers 3. Get all the money in the register 4. Increase check average
Cooling Bert's Chili?
1. Let cool to 135 degrees 2. Place in ice bath in prep sink 3. Once temp reach 70 degrees close lid (<2hrs)
If you have an Expeditor on 1st/ 2nd Shift, how many hours is needed?
5 hrs (7 hrs need 5 hrs), (5 hrs needs 4 hrs), (4 hrs needs 3 hrs)
What are the 4 sales stool components to increase sales according to "The Waffle House Sales Stool"
1. Outside Events (concerts, ballgames ect.) 2. Defense (Plan for positive events; Get your house in order: Sanitation, Staffing, Training, Coaching & Production Ready) 3. Offense (Take advantage of opportunities; suggestive selling) 4. Attitude (Single most observed thing about you)
If a Unit have 44 seats or more, the grill operators count as how many hours?
1.0 hr
How many oz should be used to make hashbrowns?
1.5 oz
How many oz should be used for shortening?
1/2 oz
How many Operating Periods in a year?
13
What is the internal temp of Bert's chili?
150 degrees
What is the temp. to reheat food?
165 degrees for 15 sec
How many days off in a row should you schedule Associates?
2 days
What size is the smaller grill?
2 foot (used to cook meats)
What is the primary objective of the first mile?
Build Sales through long-term relationships & community involvement
What is an important part of Gill Operator compensation?
Cooking Bonuses
When the computer make an adjustment in the amt of food going from weekday to week end is called
Delta Par
To hold gravy hot, what type of pan configuration should you use?
Double insert pan (6") with water
What is the most commonly wasted utility?
Electricity (AC)
How often should you check hot-held food?
Every 3 hrs
To get regulars to come back more often, Bring in new Customers and Get all the money in the register are three ways to _____.
Increase sales
Praise & Recognition =
Motivation
What is the goal for overtime every week?
0
How are Units Graded?
A,B,C grading scale
How is Quality Staffing staffed?
According to Scientific Staffing
What is the formula for calc. food waste?
Amt of Waste = sales x amount off target (%)(diff)
What can a Unit Manager do with a P & L cover sheet?
Evaluate their performance (Bottom Line)
How often should hot food be stirred?
Every 30 min
When should you do a dish inventory?
Every Sunday
Excess payroll is split into how many categories?
Extra & Overlap
A Unit Manager can schedule overtime for Associates? (T/F)
False
What is the largest expense associated with running a Waffle House?
Food Cost
What is 2/2%
Food used during the past 24 hrs
What is Support Services? (629 account)
Garbage, hood cleaning, lawn service, pest control, grease pumping (.8%max)
What is net sales?
Gross sales less sales tax
Cheesesteak Omelet $
$ 7.10
ORIGINAL HAMBURGER
$1
ORIGINAL CHEESEBURGER
$1.50
PIE (SMALL)
$1.50
SIRLOIN DINNER
$10
T-BONE DINNER
$12.10
ADD GRAVY & BISCUIT TO MEAL
$2
DOUBLE HASHBROWN
$2.80
What is the target dollar amount for the cash over/ short account?
$20
What is the Company standard maximum target for register shortages?
$20 or less per period
For every $1 that you put on the floor, How much in sales should you get?
$3
TRIPLE HASHBROWN
$3.10
Waffle $
$3.50
LG GARDEN SALAD
$3.60
BERT'S CHILI
$3.70
Single Egg $
$3.70
Blueberry Waffle $
$4
Pecan Waffle $
$4
Order Eggs $
$4.10
Double Waffle $
$4.50
Triple Eggs $
$4.50
HASHBROWN (ATW)
$5
Plain Omelet $
$5
Ham Omelet $
$5.40
Cheese Omelet $
$6
Sausage/Bacon Omelet $
$6.20
Ham and Cheese Omelet $
$6.40
Chicken Omelet $
$7.10
Fiesta Omelet $
$7.10
Tx BEC MELT /w HASHBROWNS
$7.40
BACON QUARTER CHEESE /w HASHBROWNS
$7.50
ALLSTAR BREAKFAST $
$8
CHEESE N'EGGS BREAKFAST $
$8
CHICKEN MELT BOWL $
$8
CS MELT BOWL $
$8
SEC HASHBROWN BOWL $
$8
Tx BACON PATTY MELT /w HASHBROWNS
$8.30
BACON CHICKEN CHEESE /w HASHBROWNS
$8.40
PORK CHOP DINNER (1 CHOP)
$8.40
Tx BACON CHEESESTEAK MELT /w HASHBROWNS
$8.70
CHICKEN DINNER
$8.90
STEAK & EGGS
$9.90
Add Ch or Peanut butter to Waffle $
.30
SECOND TOPPING FOR HASHBROWN
.40
ADD DELUX TO ORIGINAL
.50
FIRST TOPPING FOR HASHBROWN
.50
FIRST TOPPING ON BERT'S CHILI (ADDITIONAL)
.50 (.40)
What is the target for Overtime dollars?
0
How many items on the Food Safety Checklist review Cross contamination?
1
What are the 4 steps of home run recruiting?
1 base - Walk the line and start conversation 2 base - pick up on obvious clues 3 base - ask how work is going Home - Trade contact info
How long do you cook a rare sirloin?
1 min after sealing (15 sec)
How many sets of commissary keys are there?
1 set
When does an associate receive uniforms?
1 when hired; one after training; one additional every 6 mos
For hourly Associate training, what should the new Associate be doing on Day 4 of their training?
1. Expediting all tickets for 4 hours 2. Completing all EOS responsibilities 3. Completing Phase 2 of the Salesperson manual 3. Obtaining the Red Star Certification
How many segments is the "First Mile" divided into?
1. Five in all Four 2. Affinity Groups
What are the 10 steps of Customer service?
1. Friendly Greeting 2. Beat to Seat 3. Suggestive sell 4. Write Guest Check 5. Call Order 6. Listen for Call Back; look for Pull 7. Anticipate Needs 8. Deliver Hot Food 9. Follow up 10. Collect payment at Register
What are the 4 ways to increase sales in a restaurant?
1. Get regulars to come back more often 2. Bring in New Customers 3. Get all the money in the register 4. Increase check average
What are the 4 component of the Fab 4?
1. Greet 2. Beat to seat 3. Order before Drinks 4. Pre-bus
What 7 items should be included in the condiment caddy?
1. Mustard 2. Ketchup 3. Heinz 57 4. Steak Sauce 5. Worcestershire Sauce 6. Tabasco Sauce 7. Picante Sauce
What is the proper silverware set-up on the table?
1. Napkin on customer's right 2. Unfold napkin into rectangle 3. Place knife, fork and spoon (l-r) blade facing the left (or plate)
when does an associate receive uniforms?
1. One when hired 2. After training is completed 3. one additional every six months
In what order should you stack food in the cooler?
1. Ready to eat 2. Meat 3. Ground meat 4. Chicken
Correct Top to Bottom Stacking refrigerated Foods
1. Ready to eat (City & Diced Ham) 2. Whole Meat & Eggs (Bacon & Country Ham) 3. Ground Meat & Injected Meat 4. Poultry
What 3 items are cooked under the weight?
1. Sausage 2. Bacon 3. Pork Chops
What are the 3 elements of a successful contest?
1. Short 2. Simple 3. Immediate reward
What food items are excluded from the employee Meal Policy?
1. Steaks 2. Chicken 3. Country Ham 4. Pork Chops
How many performance groups are in a Unit?
1. Superstars 2. Middle stars 3. Falling stars
When coaching the 3 performance groups in the unit, which group should you spend the most time coaching?
1. Superstars 2. Middle stars 3. Falling stars
How many types of Sexual Harassment?
1. Tangible Employment Action 2. Hostile Environment
Name 4 reasons to Expedite?
1. Turn more tables 2. More time spent with customers 3. The day is easier and less stressful 4. Controls the floor
What is the main reasons systems fail?
1. Unit Manager stops following 2. Unit manager grows complacent 3. Another crisis demands more attention than the routine crisis prevention systems
What are the ten laws of management conduct?
1. discrimination and sexual harassment 2. Dating 3. payroll manipulations 4. manipulation of performance data 5. abusive, humiliating and other unprofessional behavior 6. retaliation 7. Theft, loan or misuse of company property 8. investigations 9. confidentiality and privacy 10. substance abuse, firearms and physical force
What 6 things do the PPE provide to management?
1. sales per shift 2. hourly staffing by shift 3. last year's sales 4. payroll dollars spent 5. overlap 6. 2/2 7. WTD food cost
3 hrs saves how much on the day's payroll?
1.3%
Vacation Policy for Managers
1.After 6 mos. entitled to first vacation 2. 7 days and cannot be combined with days off 3. After the first year; can extend to 10 days
How thick should you slice tomatoes?
1/4"
What fire extinguisher would you use for an electrical fire?
10 lb ABC extinguisher (Small Red)
To properly wash hands, what is the water temperature?
100 degrees
What is the minimum peopel quota required for a unit before a Manager Trainee is to be checked in?
100%+
How many critical systems for Unit managers?
11
How long should Grits cook?
12 min
How many operating periods are there in a year?
13
REGULAR PIE
2.50
Tomato Sandwich
2.60
Grilled Cheese
2.70
Calc. 2/2% =
2/2 food dollars divided by 2/2 net sales
How long do you let the Hashbrowns drain?
20 min
Ina double Expeditor, who is in charge of monitoring "to-go orders?
2nd Expeditor
How many items on the Food Safety Checklist review Good Personal Hygiene?
3
How many items on the Food Safety Checklist review Time & Temperature abuse?
3
How many sausage patties are used to prepare Bert's Chili?
3
How long do you cook a rare T-Bone?
3 1/2 min after sealing
When Scientific Scheduling calls for 1 Door Corps or more, How many hours are required for compliance?
3 hrs
Grilled ham sandwich
3.40
BLT
3.90
How many Hashbrowns orders are in a box?
30
What is the max. number of hours a basket of eggs can remain on the grill?
4 hrs
Pork Chop sandwich
4.80
What is associated with hourly training?
40 hour rule
Tx CS Melt $
5.20
country ham sandwich
5.40
Tx double cheesesteak (TxDCS)
6.70
What account is Overtime?
602
What account is Maintenance & Repairs
623 (not a direct expense)
How many items on the Food Safety Checklist review Cleaning & Sanitizing?
7
GRILLED CHICKEN SALAD
7.60
How long do you cook a well-done T-Bone?
8 min after sealing
How much of your coaching efforts should focus on good performance?
80%
An accounting entry set up to spread expected expenses across several periods?
Accrual
AS /+/- ?
Actual Sales verses last year and amt.
When are new Associates eligible to participate in the stock program?
After 1 year
What is the vacation policy for associates?
After 6 mos of continuous work, the hourly receives vacation pay
What is Proration?
An amt evenly distributed across units based on sales
What is the 7th step in the 10 steps of Customer Service?
Anticipate needs
What is Paid Outs?
Any food item which is paid for in cash, but is not placed in the commissary inventory
What city is Unit #1 found?
Avondale Estates
What is the 2nd step in the 10 steps of Customer Service?
Beat to seat
Bert's Chili must be served at what temperature?
Bert's chili must be served at 150ºF in order to get the right flavor profile
Where is the Food Safety Baton located?
C&t Binder
Where should the serial number from your in use door tag be recorded?
C&t binder
What happens when a customer contact their credit card to dispute charges?
Credit card charge-backs
What is the 8th step in the 10 steps of Customer Service?
Deliver Hot food
What does the line across the comparison page mean?
Divides the units in a PTD sales increase (above) and PTD sales decrease (below)
Who approves staffing redlines?
Division Manager
What is the drink refill policy?
Drink only Customers: Charge for every other refill Meal Customers: refills are free
Which personality style is motivated to get immediate results?
Driver
When should you do a sanitation inspection?
Every Monday
When should a Manager's Walk Through be conducted?
Every time you enter the unit
Sickness and Exclusion policy
Exclusion: 1. vomiting 2. diarrhea 3. sore throat with fever 4. lesion with pus 1. Norovirus 2. Hepatitis A 3. Shigella spp 4. E Coli 5. Salmonella Typhi
To maintain your waffle bakers, you should clean all of them everyday. (T/F)
False (1 waffle baker daily)(L to R)
To-Go Waffles come with 2 butter cups and 1 syrup (T/F)
False 1 butter cup and 1 syrup
What is the purpose of the PPE?
Feedback on the staffing of the restaurant (managers can make decisions)
What is the 9th step in the 10 steps of Customer Service?
Follow up
If Commissary shortage is < $25, it will be written off as _________.
Food Cost
What is the largest expense of a Waffle House?
Food Cost
What is the best tool for managing food safety?
Food Safety Baton
What is on the top of the Food Safety Baton?
Food Safety Checklist
What is the largest expense associated with running a Waffle House?
Food cost
When is weekend Par?
Friday & Saturday
Which TWO days does the pull usually not equal the food used the previous 24 hours?
Friday & Saturday
What is the 1st step in the 10 steps of Customer Service?
Friendly Greeting
What is the best way to control crowds?
Full House Policy
What is the role of the APD in the MTS process?
Gatekeeper
What do you add to make a "County Classic to a major meat?
Grilled onions and mushrooms with gravy on top
What are Net Sales?
Gross sales less any sales taxes
What is H.E.A.R.T. ?
H ear the customer E mpathize A pologize R espond to the problem T hank the Customer
Two largest electrical expenses?
HVAC & outside lighting
Which of the following is required for Red Star Certification?
Has Expedited for at least 4 hours
Where will you recruit 80% of your new hires?
In your Unit
What is the Waffle House "scale of reason"?
Information, Knowledge & Judgement in order to achieve Wisdom
How do you handle a "commissary sale"?
It should be handled as a "Paid Out"
What is Reality 1?
It's all about the Customers and Associates
During which holiday weekend did Unit #1 open
Labor Day (1955)
K-Class Extinguisher
Lg silver extinguisher (grease fires)
What is on in the middle of the Food Safety Baton?
Line Checks
What is on the bottom of the Food Safety Baton?
Line Checks for Hot & Cold Holding temps.
Should you schedule Associates one shift on and one shift off and back again?
No
Suggestive Selling, Contests, Awareness & First Mile, Home Run Recruiting, Affinity Groups, Catering, etc.. are examples of which "Sales Stool" component?
Offense
What is a P&L cover sheet?
One page summary of income & expenses for a 28 day period
What is the General Ledger?
One page summary that lists in detail each account
The _____ account is primarily used to pay our experienced Associates who are being "shadowed" during hourly training.
Other Bonuses
What does a crisp shift change minimize?
Overlapping hours
What is the 602 Account?
Overtime
What do unit managers use to evaluate their performance?
P & L Report
What report do you use to better understand your business?
P & L Report (profit & Loss)
What gives you a detailed description of all the expenses charged to each account?
P&L
Food Cost = ___
Paid Outs & issues less Commissary Overages
What is food cost ?
Paid out & issues - Commissary Overage
What is in a Fiesta Omelet?
Peppers Onions Ham Tomatoes
An amt divided into net sales?
Percent
What is PIC?
Person-in-Charge = responsible for ensuring proper food safety during their shift
What is the primary control for hourly payroll?
Planning the schedule
The components of fast and first class production are to be _____ and _____.
Production Ready and Ready for Production
What is the purpose of the PPE?
Provide feedback on the staffing of the restaurant
When should a separation notice be completed?
Put in the UIS within 72 hours
How long should you simmer Bert's Chili?
Reduce heat and simmer uncovered for 45 minutes, stirring occasionally.
Which hand should the Expeditor receive tickets?
Right
_____ projects the unit's shift staffing based on a sales projection and standard staffing profile.
Scientific Staffing
What is the best way to make systems last?
Select a few simple systems
What is Rule # 1?
Show up
Do not pre‐cut and store diced tomatoes; Diced tomatoes are to be prepared on request only. (T/F)
True
Every food cost dollar wasted would have produced over $3 in sales (T/F)
True
Should you send grill operators home before Salespeople? (T/F)
True
Thaw biscuits in the cooler for at least 4‐6 hours before serving. (T/F)
True
When can you review the comparison report?
Tuesday
Where do you find payroll CHIT in UIS?
UIS "Forms" menu
Who does not count toward People Quota?
Unit Manager
Who have final approval when an Associate want to change schedule?
Unit Manager
How often should an associate take the menue test?
Until they score 100% (Afterwards weekly)
When is a pepper shaker considered dirty?
When you cannot see thru the glass
How is the register cleared of sales figures at each shift change?
With a "Z Reading"
How much water do you add to 5 1/2 quart Grits pot?
Within 1 inch from the top
When must an associate take their vacation?
Within 1 year (do not accumulate)
When do you need to report a possible workers comp incident?
Within 24 hrs
Can you use the comparison Report to set goals for the Unit?
Yes
What is a CHIT?
a short official note recording a sum owed. Used for cash payroll corrections when an associate is paid incorrectly
If the flame on the two-eye burner is yellow what must be done?
adjust air/gas mixture
What is the 796 Account?
credit card charge back
Heat & Cool your unit for ___?
customer comfort
What is required when cutting tomatoes?
cutting glove
What is a credit memo?
issued when goods brought or returned are not received (subtracting amt. from original total)
Good hiring includes what?
it takes two
What is the "one great rule"?
never hold orders
What are two of the most important charac. of a good coach?
patience & communication skills
Why is silverware washed separately from dishes and mugs?
prevent chipping the dishes/mugs with the metal silverware
What is the 606 Account?
register shortage
What is a Bain Marie?
standard plastic bucket
What is the most important factor in personal cleanliness?
wash hands
When should you report damaged food items?
within 48 hours of delivery
What should you use to help you better understand your Unit?
P&L cover sheet (Profit & Loss)
