ENGL1033 50 - TECH REPORT WRITING-Chapter 1

Which statement best explains how the concept of company branding is related to technical communication?

Branding is concerned with the image that a company presents to the world, and that image includes its documents.

Which of these is a process-related factor you must consider when communicating on the job?

Do your schedule and budget limit how much information you can include in the document?

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

If readers bring your dishonesty to the attention of your supervisor, your career may suffer.

According to Chapter 1, what is the biggest difference between technical communication and the kinds of writing you do in other college courses?

Technical communication has a somewhat different focus on purpose and audience.

According to Chapter 1, most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?

Technical communication reflects an organization's goals and culture

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to communication?

You would prefer to create separate instruction sheets in English and Spanish, but you create one sheet giving instructions in both languages to save on printing costs.

Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?

ability to write code

You are in charge of creating a podcast of an interview with the CEO of your company. The audio file will be posted on the company's website. You decide to make a transcript available so that audience members with hearing impairments will be able to read the interview. Which measure of excellence in technical communication does this decision reflect?

accessibility

Which of these is a measure of excellence in technical communication?

accuracy

Chapter 1 identifies nine measures of excellence in technical communication. Which pair in the following list might seem contradictory?

comprehensiveness and conciseness

Which quality in the original below is evident in the revised version of the following paragraph? Original: During our monthly meeting last month, we all came to the conclusion that overtime procedures are inadequate and that new procedures need to be initiated. I discussed this problem with our chief accountant, who was sympathetic and agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday afternoon. Revision: During last month's meeting, we concluded that our overtime procedures need revision. Our chief accountant has agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday.

conciseness

Which of these is a quality shown by a successful workplace communicator?

displaying emotional intelligence

Chapter 1 defines technical communication as a process encompassing which of the following?

documents and activities

Chapter 1 identifies five sets of factors to consider when communicating technical information. Which of the following is NOT on this list?

image-related factors

Which of these abilities is NOT likely to help you as a workplace communicator?

the ability to deflect attention

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

to establish common knowledge in the marketplace

Which of the following is NOT one of the four basic modes of communication?

typing

Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?

typography

The engineering firm you work for is submitting a proposal to create an amphitheater at a state park. Proposals must be submitted in three-ring binders. You are in charge of assembling the binders. You decide to put section divider tabs and an index into each proposal binder. Which measure of excellence in technical communication does this decision reflect?

usability

Which two things must you clearly understand in order to communicate successfully?

your audience and your purpose