English Unit 10

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Statistics show that most people change jobs every ____ years.

3.6

Most of the time, you can expect a response to an e-mail within

48 hours

_______________ are the two rhetorical patterns that can be used for procedural and work-related documents.

Analytical and illustrative

Select the appropriate salutations for a friendly letter.

Dear John, Dear Aunt Sally,

An example of a negative business letter is

Demanding payment from a customer

Greet your interviewer with, "Hey man, how are you doing? Did you see the football game this weekend?"

Don'ts for a job interview

lie about the positions you have held

Don'ts for a job interview

greet interviewer with a firm handshake and smile

Dos for a job interview

speak positively about yourself and your experiences

Dos for a job interview

tell the truth

Dos for a job interview

The fundamental principle of good letter writing is:

Every letter is a selling letter.

The reader's impression when he/she receives a letter filled with ___ is that the writer is thinking of himself rather than the reader.

I or we

ISP stands for

Internet service provider

Why is a handwritten thank-you letter considered more appropriate than an e-mail or a telephone call?

It shows you care about the giver.

Select the closings appropriate for a friendly letter.

Love always, Yours truly,

A mistake that can be found with the salutation "Dear Francis:" would be

a comma instead of a colon

Letters should

all of the above

The ways to guarantee your reader will know what you expect are

all of these

The danger of a poorly-written introductory sentence is

an inability to get the reader's attention

Letters depend upon their ___________ for a favorable first impression.

appearance

On your resume, you should list

awards that relate to the job you are seeking.

In an e-mail, never use

capital letters.

Which punctuation mark do you place after the complimentary close?

comma

If in a procedural document, you first describe a way to make piecrust with shortening and then you describe a method of making pastry with butter, you are utilizing

comparison/contrast

Weak closing sentences leave readers _____ instead of wanting to take action.

confused

People who you meet in different circumstances and who you may ask for information in a job search are

contacts

One of the greatest problems with e-mail is that it becomes

conversational

If you find a company you wish to work for, it is a good idea to send a ______ or application letter to someone in the company.

cover letter

When an interviewer asks you a question during an interview, you should try to provide him with a brief _______ instead of just a "Yes" or "No" answer.

explanation

Take a blue ink pen to fill out a job application.

false

The hidden job market holds 60% of available job openings.

false

You should wear shorts and a summer T-shirt to a job interview to show your laid-back style.

false

After a job interview, you should send the interviewer a(n) ______ letter that expresses a thank you for the interview and your continued interest in the job.

follow-up

Headlines, graphics, headers, and white spaces are

formatting structures

The advantage of sending e-mail rather than conventional mail is

it is quicker.

A problem with e-mail is that

it is unreliable

A successful letter sells its ideas in what two ways?

its appearance and contents

If a friend calls you one evening and tells you that a pharmacy tech job just opened up at the drugstore she works at, she has given you a ___________.

job lead

The hidden job market includes

jobs that are not publicly advertised

If you are interviewed in a restaurant, you should mind your table ______.

manners

Send separate messages if you have

multiple topics to cover

The word used to describe the proper way to communicate over computer networks

netiquette

A poorly written letter could negatively affect a business professional by

obtaining no business because the idea was not sold.

Some companies accept job applications even if they do not have current __________.

openings

Private employment agencies may charge an upfront fee or a ________.

percentage of your salary for a particular number of months after you are hired

For every negative statement, there is a(n)

positive statement

During a job interview, it is inadvisable to ask about ______ possibilities as it might indicate to the interviewer that you are not very interested in the job you might be offered.

promotion

Someone else should _____ your resume.

proof

During an interview, the posing of _____ will not be one sided-you may ask some, too.

questions

If you are really interested in a job, you might inform the interviewer that the ______ is negotiable.

salary

You normally should not include

salary

You should leave your desired _____ off of a resume because you need to know as much as possible about a job before requesting one.

salary

The usage of ______ font decreases formality and readability.

sans-serif

Every letter is a(n)

selling letter

Which of the business-letter formats may not require the use of a colon?

simplified format

A business letter's final statement should make the reader want to

take action

What two things does a letter's appearance depend on?

the color and the quality of the stationery

If a letter is longer than one page, what should be added to the header other than the page number?

the recipient's name and the date

At a job interview's conclusion, you should thank the interviewer for the interview, and emphasize that you both like the job and believe that you could do well in it.

true

Short, direct headlines, and headings are best.

true

An area where no text or diagrams lay in a document is called _________.

white space

Two web sites that specialize in job openings are

www.monster.com and www.careerbuilder.com

A mixed-style format is indicated by paragraphs that are indented ________ spaces.

5

Plan your brother's birthday party on the phone while the interviewer is checking her e-mail

Don'ts for a job interview

act exceedingly nervous

Don'ts for a job interview

answer an interviewer's question with, "Nah, I does not like to do that."

Don'ts for a job interview

slouch in your chair

Don'ts for a job interview

smoke or chew gum

Don'ts for a job interview

The first essential element of a good letter is

a good opening sentence

Your resume must be

a letter-perfect document

a) complimentary close b) In the abbreviation 1st, the "st" is called a(n) c) body d) date line

a) followed by a comma b) ordinal c) contains letter's substance d) no abbreviations

a) old fashioned term for type designer, typographer, font,developers, or font designers b) a particular style of typeface c) vocabulary used by one profession d) group of one or more fonts with an identical style e) visually recognizable drawings of animals and objects f) fastening, securing, or uniting

a) letter founder b) font c) jargon d) typeface e) hieroglyphics f) binding

If a letter is handwritten, all paragraphs should be

aligned to the left

To effectively handle covering multiple topics in one letter, you should

arrange your ideas in logical order before you write

The second rule of making every letter a selling letter is to

be courteous and considerate

You should inquire about such job-related _____ as vacation, health and dental insurance after a potential employer offers you a job.

benefits

The date should be closer to the letter's __________ rather than near its top.

body

Use _____, italics, or all caps for headings and emphasis.

bold

If in a procedural or work-related document, you discuss how elements of Mediterranean cooking followed the routes of immigration for Italian immigrants, you would be using

cause and effect

If you decide to explain the steps in a biological experiment according to the arrangement in which they occur in time, you are using the ____ hierarchical structure.

chronological order

When you complete a job application form, you should do so in a ___________ manner.

clear and correct

The salutation of a friendly letter is always followed by a

comma

A potential employer cannot legally ask your

date of birth (age)

The two main forms of wordiness are

deadwood and gobbledygook

To check spellings when you are filling out a job application, bring a pocket-sized ______.

dictionary

Comparatively, the fastest form of communication is

e-mail

Email is _____ mail.

electronic

Among your references, you should list your best friend.

false

At the start of a job interview, you should greet the interviewer with a firm handshake and present him or her with a pen you just borrowed from the secretary.

false

By writing a follow-up letter after an interview, you will show your interest in the job and that you did not like the salary the company was offering.

false

It is okay when you are filling out a job application form to give the same answers to different questions.

false

When filling out a job application, it is a good idea to call your girlfriend on your cell phone and talk to her for 10 minutes to gain confidence.

false

The inside address should be __________ spaces below the date, depending upon the letter's length.

four to six

Letters sell when they are written

from the reader's point of view

Which two business-letter formats start all writing flush left?

full-block and simplified

The ____ resume style is recommended for recent high-school graduates.

functional

The inclusion of __________ in procedural and work-related documents is important for emphasizing or adding information.

graphics

The salutation is also called the ________.

greeting

You should omit references to your _____ entirely unless the advertisement requests it.

health

In procedural and work-related documents, author's purposes might be to persuade, to describe, to _____, and to _____.

instruct explain

You should avoid the usage of _____ and sarcasm in business letters.

insults

Telling why you ____ will leave a negative impression.

left a job

If you decide to explain the steps in a biological experiment according to how crucial they are, you are using _____ hierarchical structure.

level of importance

When you interview for a job, you should never _______ about anything as it may catch up with you later.

lie

Compared to double spacing, single spacing is

more economical and attractive

The _____ job you had should be listed first on chronological resume.

most recent

The process of meeting contacts and trading information is

networking

You should _________ abbreviate the month in a business letter.

never

Approximately __________ interview is granted for every __________ resumes received.

one 245

The suggested length of a resume is

one page

E-mail is form of _____ memo writing.

paperless

If you lack experience working for a company, you can mention _________ jobs, and _________ work on your job application.

part-time volunteer

A good ____ will give you an advantage in a job search.

resume

Within how many days after receiving a gift should you send a thank-you letter?

seven

The third rule of creating a "selling" letter is to use

simple, clear, and concise language

Postscripts should be _______________ spaces below the signature line.

three or four

Before beginning to complete a job application, read through the entire application before answering any of the questions.

true

Fifty percent of employees found their jobs through contacts.

true

If you do not know the answer to a question posed on a job application form, write the word nonapplicable instead of leaving it blank or writing "IDK" for "I don't know."

true

If you visit a company to fill out a job application, you should be prepared to participate in a job interview.

true

If you want to captivate readers and counteract possible problems and misconceptions in procedural and work-related documents, you can pose relevant questions.

true

The larger the margins, the more white space you have on the page and the more pleasing the appearance and the more readable the document is.

true

Leave ________ spaces between paragraphs that are single-spaced.

two

Avoid the _____ approach to e-mail by reading messages before you send them.

type-and-send

A chronological resume is best for people who

want to focus on their work history.

Leave the reader with a clear idea of

what you expect

You should list education before employment when

you are a recent graduate

Even if you use spell-check on a computer,

you should always proof your letters for spelling errors


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