Exam 1 Pre-test questions
Which of the following qualities do nurse leaders possess that makes them obtain excellence in their role?
Ability to provide clear visions, goals, and expectations
Which of the following are sources of conflict that nurse leaders might face?
Between members of the health care team Patient's support system Multigenerational nurses Novice and seasoned nurses Cultural differences
Which of the following is considered a nursing leadership role with regard to quality control?
Embraces, supports, and champions the quality improvement process
What are the focus areas of the To Err is Human recommendations?
Enhance knowledge Identify errors and provide solutions for prevention Set performance standards for safety Implement safety systems Enhance leadership
What is the final step of the quality improvement process that the nurse leader must complete in order to improve patient care?
Evaluation
Which of the following best describes the nurse leader in the role of the negotiator?
Mediates internal or external conflict with various stakeholders
Nurse leaders make use of quality control tools to identify various types of errors as outlined by the IOM report. What are some of the most common types of errors reported in today's health care system?
Medication errors Diagnostic errors Communication errors Equipment errors
Quality control tools used by the nurse leader include which of the following?
Process audits and structure audits
True or false: Health care shifted focus from patient care to issues of cost and quality
True
True or false: Total quality management in referred to as continuous quality improvement and is used to meet the Healthy People Living 2020 goals
True
The six aims for improving quality health care as directed by the institute of medicine include safe, effective, patient-centered, time, efficient, and ___________
equitable
Nurse leaders need to understand that in order to be effective, the quality control process must be ___________
ongoing
