Exam 2 Ch 7 Mgt 417

Attentional hyperactivity

Happens when our minds are wandering, resulting in compulsive daydreaming or fantasizing

Efficacy

Having confidence in being successful

Why do we care about positivity in an organization?

Help contribute to our overall well-being and helps us flourish in the organization and helps the organization flourish

Clarifies key issues

Information giver/seeker

Keeps group headed toward its stated goal(s)

Orienter

PERMA

P - Positive emotions E - Engagement - flow R - Relationships M - Meaning A - Achievement

Attentional deficit

Reflects the inability to focus vividly on an object

Flourishing

Represents the extent to which our lives contain PERMA

Clarifies pertinent values

opinion giver/seeker

Buffering Effect

positive practices reduce the impact of negative events and stressors.

Which of the following is not a key principle of conscious capitalism?

**Shareholder centrism** - Leadership that does not use "carrots and sticks" - Pursuit of a higher purpose - A culture focused on a higher purpose - Stakeholder interdependence

A group member who says _____ is performing a maintenance role.

- "What is the real issue here? We don't seem to be going anywhere." **"Jonathan - you have been quiet lately. What do you think?"** - "We can do this. We've met difficult goals before." - "Last week we decided to table this agenda item. Are we ready to address it again?" -"A goal of 150 per week sounds reasonable."

Strategies to increase Positivity

- Create high-quality connections - Cultivate kindness - Develop distractions - Dispute negative self-talk and thoughts

Groups become teams when?

- Leadership becomes a shared activity - Accountability shifts from strictly individual to both individual and collective - The group develops its own purpose or mission - Problem solving becomes a way of life, not a part time activity - Effectiveness is measured by the groups collective outcomes and products

Guarding against loafing

- Limit group size - Assure equity of effort (avoid someone saying everyone else is goofing off, so why shouldnt i) - Hold people accountable (dont allow people to feel that they are lost so no one cares) - Offer Hybrid Rewards (include team and individual components)

Which of the following statements about mindfulness is false?

- Mindfulness pertains to our inner world of thinking and feeling. - Mindfulness pertains to our outer worlds of other people and events. **Mindfulness requires less effort than letting our minds wander.** - Mindfulness is about concentrating or focusing. - Mindfulness represents how much we are aware and attentive to what is going on around us.

Characteristics of high performing teams

- Participative leadership - Shared responsibility - Aligned on purpose - High communication - Future focused - Focused on task - Creative talents - Rapid response

Importance of POB

- Purpose (beyong profit max) - Stakeholder Interdependence (rather than shareholder-centric), - Conscious leadership (instead of "carrots and sticks") - Conscious Culture (instead of bottom-line focused)

Three C's of Effective teams

1) Charters and strategies 2) Composition 3) Capacity

Which of the following are the three Cs of team players?

1) Committed 2) Collaborative 3) Competent

Three forms of trust are?

1) Contractual trust 2) Communication trust 3) Competence trust

Social support types (4)

1) Esteem support 2) Informational support 3) Social companionship 4) Instrumental support

Psychological Capital (PsyCap)(4)

1) Hope 2) Efficacy 3) Resilience 4) Optimism

Create a flow for yourself (2)

1) identifying your signature strengths 2) learning to use them in daily personal and work activities

The three global values that are essential for promoting positive OB are:

1) restorative justice 2) compassion 3) temperance

Rebuilding trust

1. Acknowledge what caused trust to be compromised 2. Allow feelings and emotions to be discussed 3. Get and give support to others in the process 4. Reframe the experience and shift from being a victim to taking a look at options and choices 5. Take responsibility. Ask, "What did I do or not do that caused this to happen?" 6. Forgive yourself and others 7. Let go and move on

Virtual Team management

1. Adapt communications 2. Share the love 3. Develop productive relationships with key people on team 4. Partner 5. Availability 6. Pace 7. Updates 8. Select the right people 9. Communication skills are essential

Building effective teams

1. Break the ice 2. Don't reinvent the wheel(what has worked in the past?) 3. Communicate a purpose and a plan 4. Play to strengths (fit each person to what they are good at) 5. Clarify decision making

Performs a "group memory" function by documenting discussion and outcomes

Recorder

Building trust

1. Communication(Keep members informed of policies and decisions) 2. Support(Available, approachable, help, advice, coaching) 3. Respect 4. Fairness(give credit to those who deserve it) 5. Predictability (consistent and predictable in daily affairs) 6. Competence ( good business sense, technical ability, and professionalism)

The garden gnome company is trying to counteract a negative situation that occurred last year by creating a positive influence. Garden Gnome is hoping to create

A buffering effect

Team building

A host of techniques aimed at improving the internal functioning of work groups that strive for: -greater cooperation -better communication -less dysfunctional conflict

Mindlessness

A state of reduced attention, expressed in behavior that is rigid, or thoughtlessness

Task completion, good feeling and achievements, recognition

Adjourning

The Outcome of positivity

Amplifying effect Buffering effect Positivity effect organizational effect

Norms

An attitude, opinion, feeling, or action shared by two or more people that guides behavior

Formal Groups

Assigned by organizations or their managers to accomplish specific goals. (work groups, team, committee, or task force)

An organization with a purpose beyond profitability, interdependence with stakeholders, conscious leadership and conscious culture is practicing:

Conscious Capitalism

Pulls together ideas and suggestions

Coordinator

Teams that are composed of specialists from different areas are called:

Cross functionalism

Bob's role in his work group is to promote greater understanding through examples or explanation of implications. Bob's role can be described as a(n):

Elaborator

Promotes greater understanding through examples or exploration of implications

Elaborator

Maintenance Roles

Encourager Harmonizer Compromiser Gatekeeper Standard Setter Commentator Follower

A person who prods the group to move along or to accomplish more has taken on the role of?

Energizer

Tests group's accomplishments with various criteria such as logic and practicality

Evaluator

Informal Groups

Exists when members overriding purpose of getting together is friendship or common interest.

Positive deviance is an extreme form of mental illness?

False

To become a team, a group must be composed of members with similar skills and personalities.

False

The two types of roles that are very important to effective group functioning are forming and storming.

False (task and maintenance)

Compassion

Finding ways to be more empathetic or sympathetic or reaching out to others

Organizations should work to discourage positive deviance in the workplace.

Flase

_______ is defined as the state of being completely involved in an activity for its own sake.

Flow

The capacity to foster collective abandonment of justified resentment, bitterness, and blame is known as:

Forgiveness

Little agreement, unclear purpose, guidance and direction

Forming

What is the group development process?

Forming Storming Norming Performance Adjourning

Virtuous leadership

Greatest good for the greatest amount of people (utilitarianism) Forgiveness Greater Good Integrity Trust

What accomplishes more, groups or individuals?

Groups

Ch 8

Groups and teams

John received a poor performance evaluation from his boss. On the weekend, he talks with his neighbor Faisal about his situation. Faisal asks him questions about his work and the evaluation, and as a result John develops a plan of action for improving his productivity. Faisal has provided:

Informational Support

Task roles

Initiator Information Seeker/Giver Opinion Seeker/Giver Elaborator Coordinator Orienter Evaluator Energizer Procedural Technician Recorder

Which three roles are especially important to groups?

Initiator, Orienter, Energizer

Lee and Victor are good friends. Lee's laptop computer has become very slow and is not working correctly, and he goes to Victor and asks for help. Victor downloads some anti-malware software onto Lee's computer, and its performance improves. Victor has provided:

Instrumental Support

Positivity effect

Is the attraction of all living systems toward positive energy and away from negative energy, or toward that which is life giving and away from that which is life depleting

Agreement and consensus, clear roles and responsibility, facilitation

Norming

Group cohesiveness, when it occurs, tends to develop during which stage of the group development process?

Norming

Clear vision and purpose, focus on goal achievement, delegation

Performing

Amplifying effect

Positive practices escalate positive outcomes because of their association with positive emotions and social capital.

Performs routine duties (handing out materials, rearranging seats)

Procedural Technician

Instrumental support

Providing financial aid, material resources, or needed services

Informational support

Providing help in defining, understanding, and coping with social problems

Esteem support

Providing information that a person accepted and respected despite any problems or inadequacies

The positive proton company has a policy of using a panel of managers and various employees to resolve conflicts that arise. What organizational value does this represent?

Restorative Justice

A _____ is a set of expected behaviors for a particular position.

Role

Groups of workers who are given administrative oversight for their task domains such as planning, scheduling, monitoring, and staffing

Self Managed Teams

Temperance

Shared belief in showing restraint and control when faced with temptation and provocation. Promotes self-control, humility, and prudence Being able to control your emotions when something doesn't go your way

Jackson and Samuel both work for XYZ Company, in different departments. They discover a common interest in classic cars, and on weekends often meet up at car shows. They are probably providing _______ to each other.

Social Companionship

Social companionship

Spending time with others in leisure and recreational activities

Conflict, increased clarity of purpose, power struggles, coaching

Storming

Positive deviance

Successful performance that dramatically exceeds the norm in a positive direction, like to be accused of being positively deviant

A person in the initiator role will?

Suggests new goals or ideas

Optimism

Taking things and having a half glass full perspective, framing things in a positive outlook

The shared belief in showing restraint and control when faced with temptation and provocation is called:

Temperance

Social loafing

Tendency for individual effort to decline as group size increases

Social Support

The amount og perceived helpfulness derived from social relationships

Mindfulness

The awareness that emerges through paying attention on purpose, in the present moment, and non judgmentally moment by moment

Forgiveness

The capacity to foster collective abandonment of justified resentment, bitterness, and blame, and, instead, it is the adoption of positive, forward-looking approaches in response to harm or damage

Positive OB (POB)

The study and application of positively oriented human resources strengths and psychological capacities that can be measured, developed, and effectively managed for performance improvement in today's workplace

Competence trust is?

Trust of capability

Contractual Trust is?

Trust of character

Communication trust is?

Trust of disclosure

Trust

Trusting your leaders

What is a group?

Two or more freely interacting individuals who share norms and goals and have a common identity

Teams that work together over time and distance via electronic media to combine effort and achieve common goals

Virtual Teams

Resilience

We are somebody who can get back up when they get down

Integrity

We want leaders who we can respect, and who hold themselves accountable

Virtuousness

What individuals and organizations aspire to be when they are at their very best

Restorative Justice

Whenever there is conflict, you give every party involved a chance to have a voice before making a decision

The two components of hope

Willpower and waypower