Exam 2 Ch 7 Mgt 417
Attentional hyperactivity
Happens when our minds are wandering, resulting in compulsive daydreaming or fantasizing
Efficacy
Having confidence in being successful
Why do we care about positivity in an organization?
Help contribute to our overall well-being and helps us flourish in the organization and helps the organization flourish
Clarifies key issues
Information giver/seeker
Keeps group headed toward its stated goal(s)
Orienter
PERMA
P - Positive emotions E - Engagement - flow R - Relationships M - Meaning A - Achievement
Attentional deficit
Reflects the inability to focus vividly on an object
Flourishing
Represents the extent to which our lives contain PERMA
Clarifies pertinent values
opinion giver/seeker
Buffering Effect
positive practices reduce the impact of negative events and stressors.
Which of the following is not a key principle of conscious capitalism?
**Shareholder centrism** - Leadership that does not use "carrots and sticks" - Pursuit of a higher purpose - A culture focused on a higher purpose - Stakeholder interdependence
A group member who says _____ is performing a maintenance role.
- "What is the real issue here? We don't seem to be going anywhere." **"Jonathan - you have been quiet lately. What do you think?"** - "We can do this. We've met difficult goals before." - "Last week we decided to table this agenda item. Are we ready to address it again?" -"A goal of 150 per week sounds reasonable."
Strategies to increase Positivity
- Create high-quality connections - Cultivate kindness - Develop distractions - Dispute negative self-talk and thoughts
Groups become teams when?
- Leadership becomes a shared activity - Accountability shifts from strictly individual to both individual and collective - The group develops its own purpose or mission - Problem solving becomes a way of life, not a part time activity - Effectiveness is measured by the groups collective outcomes and products
Guarding against loafing
- Limit group size - Assure equity of effort (avoid someone saying everyone else is goofing off, so why shouldnt i) - Hold people accountable (dont allow people to feel that they are lost so no one cares) - Offer Hybrid Rewards (include team and individual components)
Which of the following statements about mindfulness is false?
- Mindfulness pertains to our inner world of thinking and feeling. - Mindfulness pertains to our outer worlds of other people and events. **Mindfulness requires less effort than letting our minds wander.** - Mindfulness is about concentrating or focusing. - Mindfulness represents how much we are aware and attentive to what is going on around us.
Characteristics of high performing teams
- Participative leadership - Shared responsibility - Aligned on purpose - High communication - Future focused - Focused on task - Creative talents - Rapid response
Importance of POB
- Purpose (beyong profit max) - Stakeholder Interdependence (rather than shareholder-centric), - Conscious leadership (instead of "carrots and sticks") - Conscious Culture (instead of bottom-line focused)
Three C's of Effective teams
1) Charters and strategies 2) Composition 3) Capacity
Which of the following are the three Cs of team players?
1) Committed 2) Collaborative 3) Competent
Three forms of trust are?
1) Contractual trust 2) Communication trust 3) Competence trust
Social support types (4)
1) Esteem support 2) Informational support 3) Social companionship 4) Instrumental support
Psychological Capital (PsyCap)(4)
1) Hope 2) Efficacy 3) Resilience 4) Optimism
Create a flow for yourself (2)
1) identifying your signature strengths 2) learning to use them in daily personal and work activities
The three global values that are essential for promoting positive OB are:
1) restorative justice 2) compassion 3) temperance
Rebuilding trust
1. Acknowledge what caused trust to be compromised 2. Allow feelings and emotions to be discussed 3. Get and give support to others in the process 4. Reframe the experience and shift from being a victim to taking a look at options and choices 5. Take responsibility. Ask, "What did I do or not do that caused this to happen?" 6. Forgive yourself and others 7. Let go and move on
Virtual Team management
1. Adapt communications 2. Share the love 3. Develop productive relationships with key people on team 4. Partner 5. Availability 6. Pace 7. Updates 8. Select the right people 9. Communication skills are essential
Building effective teams
1. Break the ice 2. Don't reinvent the wheel(what has worked in the past?) 3. Communicate a purpose and a plan 4. Play to strengths (fit each person to what they are good at) 5. Clarify decision making
Performs a "group memory" function by documenting discussion and outcomes
Recorder
Building trust
1. Communication(Keep members informed of policies and decisions) 2. Support(Available, approachable, help, advice, coaching) 3. Respect 4. Fairness(give credit to those who deserve it) 5. Predictability (consistent and predictable in daily affairs) 6. Competence ( good business sense, technical ability, and professionalism)
The garden gnome company is trying to counteract a negative situation that occurred last year by creating a positive influence. Garden Gnome is hoping to create
A buffering effect
Team building
A host of techniques aimed at improving the internal functioning of work groups that strive for: -greater cooperation -better communication -less dysfunctional conflict
Mindlessness
A state of reduced attention, expressed in behavior that is rigid, or thoughtlessness
Task completion, good feeling and achievements, recognition
Adjourning
The Outcome of positivity
Amplifying effect Buffering effect Positivity effect organizational effect
Norms
An attitude, opinion, feeling, or action shared by two or more people that guides behavior
Formal Groups
Assigned by organizations or their managers to accomplish specific goals. (work groups, team, committee, or task force)
An organization with a purpose beyond profitability, interdependence with stakeholders, conscious leadership and conscious culture is practicing:
Conscious Capitalism
Pulls together ideas and suggestions
Coordinator
Teams that are composed of specialists from different areas are called:
Cross functionalism
Bob's role in his work group is to promote greater understanding through examples or explanation of implications. Bob's role can be described as a(n):
Elaborator
Promotes greater understanding through examples or exploration of implications
Elaborator
Maintenance Roles
Encourager Harmonizer Compromiser Gatekeeper Standard Setter Commentator Follower
A person who prods the group to move along or to accomplish more has taken on the role of?
Energizer
Tests group's accomplishments with various criteria such as logic and practicality
Evaluator
Informal Groups
Exists when members overriding purpose of getting together is friendship or common interest.
Positive deviance is an extreme form of mental illness?
False
To become a team, a group must be composed of members with similar skills and personalities.
False
The two types of roles that are very important to effective group functioning are forming and storming.
False (task and maintenance)
Compassion
Finding ways to be more empathetic or sympathetic or reaching out to others
Organizations should work to discourage positive deviance in the workplace.
Flase
_______ is defined as the state of being completely involved in an activity for its own sake.
Flow
The capacity to foster collective abandonment of justified resentment, bitterness, and blame is known as:
Forgiveness
Little agreement, unclear purpose, guidance and direction
Forming
What is the group development process?
Forming Storming Norming Performance Adjourning
Virtuous leadership
Greatest good for the greatest amount of people (utilitarianism) Forgiveness Greater Good Integrity Trust
What accomplishes more, groups or individuals?
Groups
Ch 8
Groups and teams
John received a poor performance evaluation from his boss. On the weekend, he talks with his neighbor Faisal about his situation. Faisal asks him questions about his work and the evaluation, and as a result John develops a plan of action for improving his productivity. Faisal has provided:
Informational Support
Task roles
Initiator Information Seeker/Giver Opinion Seeker/Giver Elaborator Coordinator Orienter Evaluator Energizer Procedural Technician Recorder
Which three roles are especially important to groups?
Initiator, Orienter, Energizer
Lee and Victor are good friends. Lee's laptop computer has become very slow and is not working correctly, and he goes to Victor and asks for help. Victor downloads some anti-malware software onto Lee's computer, and its performance improves. Victor has provided:
Instrumental Support
Positivity effect
Is the attraction of all living systems toward positive energy and away from negative energy, or toward that which is life giving and away from that which is life depleting
Agreement and consensus, clear roles and responsibility, facilitation
Norming
Group cohesiveness, when it occurs, tends to develop during which stage of the group development process?
Norming
Clear vision and purpose, focus on goal achievement, delegation
Performing
Amplifying effect
Positive practices escalate positive outcomes because of their association with positive emotions and social capital.
Performs routine duties (handing out materials, rearranging seats)
Procedural Technician
Instrumental support
Providing financial aid, material resources, or needed services
Informational support
Providing help in defining, understanding, and coping with social problems
Esteem support
Providing information that a person accepted and respected despite any problems or inadequacies
The positive proton company has a policy of using a panel of managers and various employees to resolve conflicts that arise. What organizational value does this represent?
Restorative Justice
A _____ is a set of expected behaviors for a particular position.
Role
Groups of workers who are given administrative oversight for their task domains such as planning, scheduling, monitoring, and staffing
Self Managed Teams
Temperance
Shared belief in showing restraint and control when faced with temptation and provocation. Promotes self-control, humility, and prudence Being able to control your emotions when something doesn't go your way
Jackson and Samuel both work for XYZ Company, in different departments. They discover a common interest in classic cars, and on weekends often meet up at car shows. They are probably providing _______ to each other.
Social Companionship
Social companionship
Spending time with others in leisure and recreational activities
Conflict, increased clarity of purpose, power struggles, coaching
Storming
Positive deviance
Successful performance that dramatically exceeds the norm in a positive direction, like to be accused of being positively deviant
A person in the initiator role will?
Suggests new goals or ideas
Optimism
Taking things and having a half glass full perspective, framing things in a positive outlook
The shared belief in showing restraint and control when faced with temptation and provocation is called:
Temperance
Social loafing
Tendency for individual effort to decline as group size increases
Social Support
The amount og perceived helpfulness derived from social relationships
Mindfulness
The awareness that emerges through paying attention on purpose, in the present moment, and non judgmentally moment by moment
Forgiveness
The capacity to foster collective abandonment of justified resentment, bitterness, and blame, and, instead, it is the adoption of positive, forward-looking approaches in response to harm or damage
Positive OB (POB)
The study and application of positively oriented human resources strengths and psychological capacities that can be measured, developed, and effectively managed for performance improvement in today's workplace
Competence trust is?
Trust of capability
Contractual Trust is?
Trust of character
Communication trust is?
Trust of disclosure
Trust
Trusting your leaders
What is a group?
Two or more freely interacting individuals who share norms and goals and have a common identity
Teams that work together over time and distance via electronic media to combine effort and achieve common goals
Virtual Teams
Resilience
We are somebody who can get back up when they get down
Integrity
We want leaders who we can respect, and who hold themselves accountable
Virtuousness
What individuals and organizations aspire to be when they are at their very best
Restorative Justice
Whenever there is conflict, you give every party involved a chance to have a voice before making a decision
The two components of hope
Willpower and waypower