Exam 2 Quizzes

d. training

The process of developing qualities in human resources that enable employees to be more productive is best known as a. succession planning b. mentoring c. motivating d. training e. testing

D. organizational mission

The purpose for which an organization exists is its​ ________. A. social values B. organizational culture C. vision D. organizational mission E. SWOT analysis

d. job analysis

What technique is used to obtain a thorough understanding of a position to be filled? a. succession planning b. job description c. recruitment d. job analysis e. job specification

e. Civil Rights Act

Which law created the Equal Employment Opportunity Commission? a. Pregnancy Discrimination Act b. Affirmative Action Act c. Americans with Disabilities Act d. Age Discrimination in Employment Act e. Civil Rights Act

a. Aptitude tests

Which of the following best measures the potential to perform a specific task? a. Aptitude tests b. Vocational interest tests c. General intelligence tests d. Achievement tests e. Personality tests

D. product

An organizational structure in which resources and job are grouped together in order to​ create, produce, and market specific products or services is referred to as​ _________ departmentalization. A. customer B. matrix C. geographic D. product E. functional

B. offer rewards to motivate behavior

The pathdashgoal theory of leadership suggests that the primary activities of a leader are to clarify the kinds of behavior that must be performed and​ _______. A. incorporate flexibility to best respond to a combination of​ leaders, followers, and situations B. offer rewards to motivate behavior C. ​"sell" decisions to subordinates after independently arriving at a decision D. change organizational situations to fit the​ leader's style E. increase the maturity level of the followers

D. Cost leadership

Walmart's strategy focuses on offering lower prices than its competitors. This is an example of which generic​ strategy? A. Retrenchment B. Cash cow C. Differentiation D. Cost leadership E. Focus

e. Competitors

When filling a position with a person outside the​ organization, which source is most likely to supply candidates who know the business​ well, have had relevant​ training, and have some knowledge of rival firms in the​ industry? a. Educational institutions b. Readers of certain publications c. Employment agencies d. Online job boards e. Competitors

e. mentoring

Which of the following is NOT one of the four key steps in providing human resources? a. selection b. recruitment c. training d. performance appraisal e. mentoring

A. Five Forces Model

Which tool is designed to identify and analyze forces that determine competitiveness within an​ industry? A. Five Forces Model B. Pareto analysis C. Scenario analysis D. SWOT analysis E. Competitive dynamics

E. matrix structure

Wilson Industries wants to set up a departmentalization structure in which project managers borrow workers from various parts of the organization to complete specific​ projects, but each worker maintains certain responsibilities to their product and functional area. This would fit best with a​ ________. A. functional structure B. customer-based approach C. geographic approach D. product structure E. matrix structure

C. Unity of command

What management principle recommends that an individual have only one boss? A. Vertical dimensioning B. Span of control C. Unity of command D. Span of management E. Horizontal dimensioning

c. avoid using the performance appraisal as a reward-punishment system

What should managers do to improve the benefit of performance appraisals to the organization? a. use performance appraisals to focus the employees on​ short-term objectives b. encourage subordinates to react emotionally to performance appraisal comments c. avoid using the performance appraisal as a reward-punishment system d. focus on fully completing relevant paperwork before the performance appraisal e. avoid discussing the fairness of the performance appraisal process

D. Overlapping responsibility

What term refers to a situation in which more than one individual is responsible for the same​ activity? A. Multi-line authority B. Shared leadership C. Responsibility gap D. Overlapping responsibility E. Decentralized authority

C. Testing out job tasks

Which of the following is NOT a step in the functional similarity​ method? A. Designating appropriate activities that must be performed to reach objectives B. Designing specific jobs C. Testing out job tasks D. Examining management system objectives E. Making specific individuals responsible for jobs

B. Increased ability to track the progress of tasks

Which of the following is NOT an advantage of employee​ delegation? A. Assistance in completing tasks B. Increased ability to track the progress of tasks C. More free time for the supervisor to accomplish tasks D. Increased subordinate involvement and interest E. Enhanced employee confidence

D. Flat

Which structure would be characterized by a greater span of​ management? A. Bureaucratic B. Functional C. Departmentalized D. Flat E. Tall

A. Functional similarity method

According to management​ theorists, what is the most basic method of dividing​ jobs? A. Functional similarity method B. Functional authority C. Operating responsibility method D. Management by objectives E. Line and staff authority

B. Assigning specific duties

What is the first step in the delegation​ process? A. Providing functional authority B. Assigning specific duties C. Creating the obligation for performance D. Determining​ line-staff relationships E. Granting authority

D. Job description

Which of the following is a formal statement that lists specific activities that must be performed in a​ position? A. Job specification B. Job activity C. Job analysis D. Job description E. Management responsibility guide

B. Telling subordinates how to complete a job assignment

Which of the following is an example of a structure​ behavior? A. Asking subordinates about their family and life B. Telling subordinates how to complete a job assignment C. Going out for a drink with subordinates after work D. Trusting subordinates to do the job as they see best E. Respecting a​ subordinate's right to privacy

B. Functional

At Quality​ Electronics, departments in the​ firm's formal structure are determined based on the type of activity being performed within the management system. The firm has separate departments for​ marketing, finance,​ production, and research and development. Which type of departmentalization is used at Quality​ Electronics? A. Geographic B. Functional C. Matrix D. Customer E. Product

b. lecture

Which of the following exposes job trainees to a maximum amount of information within a specific time period? a. programmed learning b. lecture c. coaching d. position rotation e. on-the-job training

E. department

Louis is designing his organization chart for his business. He is engaged in horizontal dimensioning and has grouped some employees together because they are all performing sales​ activities, another group he has assembled because they are all performing marketing​ activities, and so on. Each one of these groupings of similar tasks is​ a(n) _____. A. structure B. bureaucracy C. activity group D. matrix E. department

A. environmental

To best understand what is happening both internally and externally to the​ organization, and to increase the probability of developing organizational strategies that reflect the organizational​ environment, a(n)​ ________ analysis should be undertaken. A. environmental B. risk C. critical question D. economic component E. balanced scorecard

c. determining training needs

What is the first step in the training process? a. designing the training program b. selecting participants c. determining training needs d. evaluating the training program e. administering the training program

b. performance appraisal

Which activity primarily provides feedback about employee contributions toward management system objectives? a. training b. performance appraisal c. on-the-job training d. selection e. programmed learning

A. leadership

Which of the following is the process of causing individuals to act towards the accomplishment of an​ objective? A. leadership B. developing C. planning D. organizing E. management

D. SWOT analysis

Which of the following compares a​ company's internal strengths with external​ opportunities? A. Decision-tree analysis B. Critical question analysis C. Business portfolio analysis D. SWOT analysis E. GE Multifactor Portfolio Matrix

E. Centralization

Which of the following involves few job activities and little authority being delegated by management to​ subordinates? A. Accountability B. Decentralization C. Line authority D. Staff authority E. Centralization

C. Helping to maintain the status quo

Which of the following is NOT a major task of a transformational​ leader? A. Raising awareness of organizational issues B. Facilitating organizational changes to support the vision C. Helping to maintain the status quo D. Creating a vision of what the organization should be E. Building commitment

A. Focus

Which of the following is a strategy that targets a particular customer in order to make the organization more​ competitive? A. Focus B. Growth C. Retrenchment D. Cost leadership E. Differentiation

C. The situational approach to leadership

Which of the following is based on the assumption that each instance of leadership is different and requires different leadership​ skills? A. The life cycle theory of leadership B. Transformational leadership C. The situational approach to leadership D. The​ job-centered approach to leadership E. Employee-centered leadership

B. High-task/low-relationships behavior

According to the life cycle theory of leadership​ model, what type of balance should be used for leader behavior when the worker has low experience in the job and there is a​ short-term deadline? A. Low-task/high-relationships behavior B. High-task/low-relationships behavior C. High-relationships/low-task behavior D. High-task/high-relationships behavior E. Neutral-task/neutral-relationships behavior

A. Accountability

Which concept implies some type of punishment or reward based on how well an individual performs predetermined​ activities? A. Accountability B. Staff authority C. Functional authority D. Delegation E. Responsibility

E. The life cycle theory of leadership

Which leadership theory stresses follower maturity as a determinant of appropriate leader​ behavior? A. The pathdashgoal theory of leadership B. Fiedler's contingency theory C. The VroomdashYettondashJago ​(VYJ) model of leadership D. Tannenbaum and​ Schmidt's leadership continuum E. The life cycle theory of leadership

B. Authority

​________ is the right to act in certain designated ways to directly influence others. A. Responsibility B. Authority C. Delegation D. Accountability E. Culpability

D. customer

At Wilson​ Industries, there are three major sales representatives of the​ firm's products that make up​ 90% of all of Wilson​ Industries' sales. To help facilitate dealing with each of these sales​ representatives, the company departmentalized by creating a department for each one. This is known as departmentalization by​ ________. A. matrix B. function C. geography D. customer E. profit

A. Responsibility gap

What is the result when a task is not included in the responsibility area of any individual in the​ organization? A. Responsibility gap B. Functional similarity C. Overlapping responsibility D. Authority conflict E. Acceptance of authority

c. whether the training met the needs for which it was designed

When an organization is evaluating a training program for effectiveness, which of the following should be the primary consideration? a. whether employees who receives training enjoyed the process b. whether group conflict has decreased c. whether the training met the needs for which it was designed d. whether experienced employees found value in the training e. whether​ co-workers and peers were recommended for training

D. Formal structure

Which term refers to the relationships among a​ firm's human resources as determined by​ management? A. Scalar relationship B. Unity of command C. Informal structure D. Formal structure E. Matrix organization

A. empathy

When a coaching leader makes a concentrated effort to listen to and understand another​ person's point of​ view, which coaching trait does he or she​ display? A. empathy B. personal humility C. noncompetitiveness D. emotional stability E. diplomacy

C. Coordination

​_________ is the orderly arrangement of effort in a group to ensure unity among members in accomplishing a common goal. A. Organizing B. Division of labor C. Coordination D. Leadership E. The bureaucratic approach

A. task structure

According to​ Fiedler's contingency theory of​ leadership, which factor indicates the degree to which work to be done is clearly​ outlined? A. task structure B. supportive behavior C. position power D. leader flexibility E. leader-member relations

E. Bureaucracy

According to​ Weber's classical organizing​ theory, which of the following is a management system characterized by detailed​ procedures, an organizational​ hierarchy, and impersonal relationships among​ employees? A. Horizontal dimension B. Span of management C. Organic structure D. Division of labor E. Bureaucracy

d. personality tests

Which of the following attempts to describe and measure factors such as an individual's emotional maturity, honesty, and objectivity? a. aptitude tests b. vocational interest tests c. general intelligence tests d. personality tests e. achievement tests

D. Organizing

Which of the following involves developing orderly uses for organizational resources within the management system? A. Coordinating B. Departmentalizing C. Centralizing D. Organizing E. Horizontal dimensioning

A. Strategic control

____ is the last step of the strategic management process and consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating properly. A. Strategic control B. Organizational mission C. Environmental analysis D. Strategy implementation E. Strategy formulation

a. testing

____ looks at human resources for qualities that relate to performing available jobs a. testing b. recruitment c. job analysis d. performance evaluation e. a human resource inventory

A. Tactical planning

_______ involves outlining what the different parts of an organization should do in order to be successful at some point one year or less into the future. A. Tactical planning B. Succession planning C. SWOT analysis D. Strategic planning E. Competitive dynamics

E. By geography

When work is being done in a widely dispersed​ area, or customers are​ scattered, how should an organization structure its departments to minimize the impact of​ distance? A. By product or service B. By project organization C. With a matrix structure D. By customer E. By geography

D. Division of labor focuses solely on efficiency and economic benefit.

Which of the following arguments has been presented against the use of division of​ labor? A. Workers need to know the entire process for producing the​ product, not just their part of the task. B. Workers need to move from job to​ job, resulting in lost time. C. Workers concentrate on performing only one​ job, making it more difficult to replace them. D. Division of labor focuses solely on efficiency and economic benefit. E. Skill levels increase for workers who specialize in a task.

E. Environmental analysis

Which of the following represents the first step in the strategic management​ process? A. Strategy formulation B. Strategy implementation C. Establishment of organizational direction D. Strategic control E. Environmental analysis

B. Informal structure

Which term refers to an organizational network that stems from interpersonal relationships between organization​ members? A. Vertical dimensioning B. Informal structure C. Unity of command D. Formal structure E. Mechanistic structure

c. coaching

A direct critiquing of how well an individual is performing a job a. management games b. job development c. coaching d. position rotation e. role playing

a. selection

Choosing the specific individual to hire from all those who have been considered is known as the process of a. selection b. recruitment c. affirmative action d. job analysis e. succession planning

A. social

Demographics, the statistical characteristics of a​ population, are reflected in the​ _________ component of the general environment. A. social B. technological C. economic D. social values E. international

E. short range

Ellie is crafting strategy for her online business. She is currently involved in tactical planning and she is examining the next six months. This time period would be considered​ _____. A. intermediate range B. immediate range C. low range D. long range E. short range

E. Span of management

George, a manager, directly supervises four employees at Hoffman Industries. Which term refers to the number of subordinates that George​ has? A. A department B. Unity of control C. Division of labor D. Horizontal dimension E. Span of management

d. valid

If a test measures what it is designed to measure, it is best described as a. biased b. reliable c. ethical d. valid e. subjective

B. strategy implementation

In the strategic management​ process, putting strategies into action is done through​ _________. A. establishing organizational direction B. strategy implementation C. environmental analysis D. strategy formulation E. strategic control

D. the threat of new entrants

In​ Porter's Five Forces​ Model, ________ refers to the ability of new firms to enter the industry. A. intensity of rivalry B. buyer power C. supplier power D. the threat of new entrants E. the threat of substitute products

E. legal

Laws such as the Clean Air​ Act, the Affordable Care​ Act, and the Consumer Products Safety Act are considered part of the​ _________ component of the general environment. A. technology B. political C. international D. social E. legal

d. multisource feedback

Linda is developing a performance appraisal that will solicit feedback from not only an​ individual's supervisor, but also​ subordinates, peers,​ customers, and suppliers. In designing this performance​ appraisal, Linda is utilizing what is known as​ _____. a. four-prong reviews b. stakeholder appraisal c. 180 degree feedback d. multisource feedback e. global review

D. organization chart

Paige wants to graphically represent the organizational structure of her small business. To illustrate that she is the president of the​ firm, and reporting to her are five vice​ presidents, and reporting to each of them are various​ employees, she would use​ a(n) _____. A. reporting chart B. line graph C. pyramid chart D. organization chart E. employee graph

A. economic

The element of the general environment that indicates how resources are being distributed and used in the environment is the​ ________ component. A. economic B. social C. political D. international E. legal

A. trait

The​ _______ approach to leadership holds that good leaders are​ born, not made. A. trait B. structural C. contingency D. situational E. behavioral

E. responsibility

The​ self-assumed commitment to handle a job to the best of​ one's ability, and perhaps the most fundamental method of channeling​ activity, is called​ _________. A. leadership B. duty C. delegation D. authority E. responsibility

B. The attractiveness of an industry decreases.

Under​ Porter's Five Forces​ Model, what happens when the threat of substitutes​ increases? A. The threat of new entrants increases. B. The attractiveness of an industry decreases. C. The intensity of rivalry decreases. D. Buyer power decreases. E. The internal environment stabilizes.

c. succession planning

Which process identifies who will follow whom in various positions within an organization? a. performance appraisal b. affirmative action programs c. succession planning d. mentoring e. repatriation

D. strategic planning

​Long-range planning that focuses on the organization as a total unit is called​ _______. A. SWOT analysis B. forecasting C. tactical planning D. strategic planning E. Five Forces planning

C. servant leadership

​________ is a leadership approach where leaders consider it their primary responsibility to assist followers in their attempts to satisfy personal​ interests, needs, and goals. A. authentic leadership B. personal humility C. servant leadership D. coaching E. transformational leadership

A. consideration behavior

A leadership behavior that reflects​ friendship, mutual​ trust, and​ respect, and is used with the goal of good human relationships is called​ _________. A. consideration behavior B. laissez faire behavior C. moral leadership D. charismatic leadership E. structure behavior

A. transformational

Ashley is a leader who inspires success by profoundly affecting the beliefs and values of​ followers, which creates a sense of duty among followers. Ashley would be best described as​ a(n) ________ leader. A. transformational B. servant C. laissez faire D. authentic E. transactional

c. recruitment

Darryl is trying to fill a position in his department. He is currently looking to attract applicants for the position and once those applications come​ in, he will begin screening the applicants. Darryl is in the​ ________ step of providing appropriate human resources. a. selection b. separation c. recruitment d. training e. performance appraisal

B. Cash cow

In the BCG​ Growth-Share Matrix, which matrix quadrant is categorized as having a large share of a market that is growing only​ slightly? A. Question mark B. Cash cow C. Circle D. Dog E. Star

A. delegation

Marcia, a​ manager, assigns workers specific job activities and gives them the needed authority to complete them. This example best illustrates​ ________. A. delegation B. decentralization C. centralization D. staff authority E. accountability

C. Decentralization

Mike is the kind of business owner that pushes a great deal of delegation to his employees. He also gives them substantial authority in their respective jobs. Which of the following terms best describes​ Mike's situation? A. Centralization B. Responsibility C. Decentralization D. Staff authority E. Accountability

B. reflect on plans and objectives

The first step in the organizing process is ______. A. allocate resources and directives for subtasks B. reflect on plans and objectives C. establish major tasks D. divide major tasks into subtasks E. evaluate results of organizing strategy

E. Achievement behavior

The pathdashgoal theory of leadership suggests some leaders focus on making goals difficult enough to be​ challenging, yet achievable. Which of the following types of leadership behavior would this best​ describe? A. Directive behavior B. Supportive behavior C. Participative behavior D. Selling behavior E. Achievement behavior

D. strategy formulation

The process of determining how to best achieve organizational objectives is known as​ ________. A. SWOT analysis B. critical question analysis C. organizational mission planning D. strategy formulation E. environmental analysis