Exam 3

What is the primary advantage of the structured interview?

All applicants are asked the same questions

Which of the following is an example of intrinsic reward?

An employees feeling of self-worth

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?

Belongingness needs

Researchers at the Ohio State University identified two major behaviors called

Consideration and Initiation structure

_________ is the generation of novel situations to perceived problems.

Creativity

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience skills, and capabilities of employees?

Human Capital

___________ is the process of finding, developing, and keeping the right people to form a qualified work force.

Human Resource Management

The process of taking a new idea and putting it into practice is called

Innovation

Patterns of innovation over time that can create sustainable competitive advantages are called

Innovation streams

A _______ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

Job Analysis

The ability to influence people toward the attainment of organizational goals is known as

Leadership

Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?

Management by Objectives

According to Herzberg, _____ is an example of a hygiene factor.

Pay

The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee is referred to as

Performance appraisal

Which of these indicate a disparity between existing and desired performance levels?

Performance gap

Which one of the following is not a manager quality?

Personal power

A high need for ______ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland.

Power

The process through which new members learn the culture of an organization is called:

Socialization

All of the following are leadership qualities EXCEPT:

Structured

Which of these defines culture?

The set of key values, beliefs, understandings, and norms shared by members of an organization.

__________ changes involve redesign and renewal of the total organization.

Transformational

According to the model of need satisfaction, once a need is satisfied

a higher need emerges

Transformational leaders:

are accurately describes by all of these

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent salary she receives. Katie is motivated by

extrinsic rewards

According to some industrial psychologists, ____ is a function of motivation times ability time situational constraints.

job performance