Exam V
Michelle, the manager of human resources at KLP Consulting, and Carlos, the vice president of operations of the same organization, are in disagreement about their company's diversity policy. This is an example of _____ conflict.
interpersonal
Hannah and Jade work together in the Marketing Department. They are disputing over which graphic designer to contract for upcoming projects. This is an example of _____ conflict.
intragroup
Lou and John work in the same department. They have different opinions about how to budget organization resources, so they often experience _____ conflict.
intragroup
Two managers in the marketing department of SGR Inc. disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing. This is an example of ___ conflict.
intragroup
Two managers in the marketing department of SGR Inc. disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing. This is an example of _____ conflict.
intragroup
Avoidance is ineffective as a conflict resolution strategy because
it does not address the real source of disagreement.
Amanda exerts influence over other people and motivates and directs their activities so that they work toward organizational goals. Amanda is known as a
leader
When a third-party negotiator acts as a(n) _____, his or her role in the negotiation process is to facilitate an effective negotiation between the two parties; these negotiators do not force either party to make concessions.
mediator
Maria and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of
organizational conflict.
Managers engage in _________ to increase their power and to use power effectively in order to achieve their goals.
organizational politics
Both the marketing division and the corporate communications department of Value Homes, a real estate company, claim responsibility for developing corporate marketing strategies. Which of the following could be a potential source of conflict between the two divisions?
overlapping authority
Two parties in conflict focusing on each other's shortcomings rather than solving the source of the conflict is an example of focusing on
people instead of the problem.
Managers can increase their ___ power by taking time to get to know their subordinates and showing interest in and concern for them.
referent
The production manager at JPC Inc. faces difficulty in meeting the quarterly production target, as 10 of the production staff report in sick. Based on this scenario, which of the following sources of conflict is likely to cause conflict?
scarce resources
At the monthly meetings, the CEO consistently praises the marketing department, and has scarce praise for the research and the accounting departments, resulting in a conflict brought on by
status inconsistencies.
_____ is when some individuals in an organization are more highly regarded than other groups in the organization.
status inconsistency
Both parties keep in mind the big picture and the fact that they are working together for a larger purpose. Therefore, despite their disagreements, both parties will agree to _____ goals.
superordinate
According to the path-goal theory, ___ are similar to consideration and include expressing concern for subordinates and looking out for the best interests.
supportive behaviors
Accommodation is ineffective as a conflict resolution strategy because
the weaker party who gives in might look for ways to get back at the stronger party in the future.
Jeremy motivates his team members primarily by rewarding and reprimanding them. Jeremy uses ___ leadership.
transactional
Managers who effectively influence their subordinates to achieve goals without making dramatic changes are engaging in ___ leadership.
transactional
Luis regularly reminds his team members of the purpose of their work and why they are important to the organization. He also regularly reminds his team members of their own needs for personal growth, development, and accomplishment. His team members are motivated to work for the good of the organization. Luis has a ___ leadership style.
transformational
Creating new options for joint gain occurs by focusing on a(n) _____ scenario.
win-win
______ are third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by.
Arbitrators
Which of the following is a characteristic of transformational managers?
Charisma
___ occurs when the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off.
Collaboration
___ are the two basic kinds of leader behaviors identified by the behavior model of leadership.
Consideration and initiating structure
___ models of leadership take into account the situation or context within which leadership occurs.
Contingency
___ models propose that whether a leader who possesses certain traits or performs certain behaviors is effective depends on the situation or context.
Contingency
Which of the following managers is effective?
Dorothy, who uses coercive power sparingly because it robs employees of their dignity
Which of the following is true about leadership styles?
Effective leadership styles vary with individual, culture, and country
Corby Motors allows assembly-line workers to discard parts that do not meet quality standards without needing the permission of their manager first. This is an example of
Employee empowerment
Which of the following is true about empowerment? (pressing)
Empowerment gives managers more time to concentrate on their pressing concerns
Which of the following is true about organizational politics?
Everyone engages in politics to a degree—managers, coworkers, and subordinates, as well as people outside an organization.
Which of the following is true about expert power?
Expert power tends to be best used in a guiding or coaching manner
Which of the following is true about male and female managers?
Female managers tend to hand out more lenient punishments than male managers.
Leader-member relations, task structure, and position power are the situational characteristics identified by
Fiedler's contingency model
______ is when differences are resolved by compromise or collaboration between the parties in disagreement.
Functional conflict resolution
______ conflict that takes place between different departments of the same organization.
Intergroup
______ conflict takes place across different companies.
Interorganizational
Which of the following is true about the political strategy that emphasizes relying on objective information?
It causes others to believe that what the manager is proposing is the appropriate or rational thing to do.
Which of the following is true about emphasizing superordinate goals?
It helps parties in conflict to keep in mind that they are working together for a larger purpose despite their disagreements.
Which of the following is true about the integrative bargaining strategy that emphasizes creating new options for joint gains?
It helps parties to come up with new alternatives that will expand the resource pie.
Which of the following is true about the political strategy that focuses on making everyone a winner?
It makes sure that everyone who supports a proposal benefits personally from providing that support.
Which of the following is true about empowerment?
It requires managers to spend more time on day-to-day supervision
Which of the following is true about House's path-goal theory?
It suggests that subordinates need to be motivated depending on their nature and that of their work
Marco hires new employees, assigns them work, and monitors their performance. What type of power does Marco use?
Legitimate
___ is the authority a manager has by virtue of his or her position in an organization's hierarchy.
Legitimate power
___ are those organization members who establish and implement procedures and processes to ensure smooth functioning and are accountable for goal accomplishment.
Managers
_____ is discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursuit of objectives.
Organizational conflict
Which of the following is true about the impact of conflict on organizational performance?
Organizational performance is at its peak when there is an optimum level of conflict.
_______ helps managers gain support for their initiatives and goals.
Organizational politics
___ power is the power of a leader that comes from the respect, admiration, and loyalty of subordinates.
Referent
When Mark brought in a large client for the bank, Danielle gave Mark a significant bonus. What type of power was Danielle using?
Reward
Which of the following is true about Denise, a manager who has significant referent power?
She is used as a role model by many of her employees
According to Fiedler, what type of leaders are primarily concerned with ensuring that subordinates perform at a high level and focus on goal accomplishment?
Task-oriented leaders
Why might female managers be more participative than their male counterparts?
They face more resistance to influence than men.
According to the path-goal theory, which of the following is true about achievement-oriented behaviors?
They motivate subordinates to perform at the highest level possible.
___ managers motivate their subordinates their subordinates to work for the good of the organization as a whole, not just for their own personal gain or benefit.
Transformational
_____ makes subordinates aware of the importance of their performance to the organization and aware of their own needs for personal growth, motivating subordinates to work for the good of the organization.
Transformational leadership
Which of the following would an effective manager do?
Use reward power to show appreciation for subordinates' work
Which of the following is true about the political strategy that emphasizes building alliances?
Alliances can help managers achieve their goals and implement needed changes in organizations.
Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?
increasing awareness of the sources of conflict
Eliza is in a central position at BK Consulting. Other organizational members depend on Eliza for her knowledge, expertise, advice, and support. Which of the following can Eliza use as a resource for knowledge?
information technology
Leaders engage in ___ when they take steps to make sure that work gets done and employees perform their jobs sufficiently.
initiating structure
Leaders engage in ___ when they take steps to make sure that works gets done and employees perform their jobs sufficiently.
initiating structure
In _____, the parties perceive that they might be able to increase the resource pie by trying to come up with a creative solution to the conflict.
integrative bargaining
A transformational manager engages and empowers subordinates to take personal responsibility for solving problems through
intellectual stimulation
Managers at Delaware Appliances feel that an advertisement of one of their major competitors is false and tarnishes the reputation of Delaware Appliances. This can lead to a(n) ___ conflict.
interorganizational
Jim, the dean of student services, and Paula, the dean of academic affairs, disagree about how to handle the misconduct of a student. Their disagreement with each other signifies _____ conflict.
interpersonal
According to the behavior model o leadership, which of the following is an example of consideration behavior?
Addressing employee concerns
When ___ takes place, one party to the conflict simply gives in to the demands of the other party.
accomodation
When _____ takes place, one party to the conflict simply gives in to the demands of the other party.
accomodation
Which of the following is an ineffective conflict-handling approach?
accomodation
The lack of a consistent relationship between leader traits and leader effectiveness led to the development of the
behavior model
Maya is a manager at a manufacturing company. She is responsible for activities that are directly connected to the organizational goals and sources of competitive advantage. Which of the following political strategies will help her increase and maintain her power?
being in a central position
Ty is a marketing manager at JP Inc. He develops mutually beneficial relationships with other managers in order to accomplish the goals of the organization. Which type of political strategies is Ty using to increase his power and gain support?
building alliances
Coercive power
can have negative effects and should be used sparingly
Aidan has a new idea, and he has been able to inspire his team members to support his vision. This is an example of ___ leadership.
charismatic
If the source of a conflict is overlapping authority, a manager should
clarify the chain of command.
Stacy fired Jan for unethical behavior, exercising ___ power.
coercive
David and Jose have been business partners for eight years. While David wants to acquire one of their major competitors, Jose is keen on expanding operations to other states. After a few rounds of discussions, they decide on buying out two smaller firms in different states. David is happy with this decision because the acquisitions significantly enhance the prospect of acquiring major firms in the future, and Jose's interest in expanding operations to other states is also met. Which of the following conflict resolution strategies does this situation represent?
compromise
In integrative bargaining, conflicts are handled through collaboration and
compromise
Which of the following is a functional way of resolving conflicts?
compromise
Lillian show her subordinates that she trusts and respects them and cares about them. According to the behavior model of leadership, Lillian engages in
consideration.
Female managers
continue to be underrepresented in top leadership posts
Jaden, the head of the human resources department, reduces the list of candidates to be considered for a position in his department to include only those applicants who are acceptable to him. Which of the following political strategies is Jaden using in this situation?
controlling the agenda
The political strategy _______ helps managers increase and maintain their power.
controlling uncertainty
Men tend to be stereotyped as being
directive
According to path-goal theory, ___ are similar to initiating structure and include setting goals, showing subordinates how to complete tasks, and taking concrete steps to improve performance.
directive behaviors
Focusing on what is fair is consistent with the principle of ___, which emphasizes the fair distribution of outcomes based on the meaningful contributions that people make to organizations.
distributive justice
Focusing on what is fair is consistent with the principle of _____, which emphasizes the fair distribution of outcomes based on the meaningful contributions that people make to organizations.
distributive justice
In _____, the parties in conflict believe that they have a "fixed pie" of resources that they need to divide.
distributive negotiation
A high level of ___ may help leaders develop a vision for their organizations, motivate their subordinates to commit to this vision, and energize them to enthusiastically work to achieve this vision.
emotional intelligence
A leader who is high in ___ is more likely to be able to arouse and support the creative activities of his or her team members.
emotional intelligence
Which of the following is a strategy used to encourage integrative bargaining?
emphasizing superordinate goals
Nancy has extensive experience in product designing. Though she is not a manager, she is often called on by product managers to offer advice on new product design. It can be said that Nancy has
expert power
Which type of power is based on the specialized knowledge and skills of a leader?
expert power
To facilitate integrative bargaining and avoid distributive negotiation, managers should
focus on interests, not demands
