Final Exam: CH 7-12

Which of the following does NOT demonstrate an oral speaking style? (CH11) - "Andrea, you'll like this idea¼" - "This one is my favorite¼" - "It should be noted that, while studying for an examination, a student must not..." - "Have you ever felt really nervous before you took a final exam? Well, I have."

"It should be noted that, while studying for an examination, a student must not..."

All of the following are true about a parliamentary procedure motion except: (CH8) - A motion should address a single issue. - A motion can only be amended by its sponsor. - A public vote of the members is required in order for a motion to be adopted. - A motion cannot be acted on until it is seconded.

A motion can only be amended by its sponsor.

According to the text, which of the following would NOT be an appropriate way to manage questions from the audience? (CH11) - Clarify confusing questions before you answer them. - Address your answer only to the individual - Follow the last question with a summary - Start the question session with a question of your own.

Address your answer only to the individual who is asking the question.

To maintain your credibility, use proper... (CH11) - articulation - pronunciation - vocabulary - All of these are important for maintaining credibility

All of these are important for maintaining credibility

Which of the following statements is true about group size? (CH7) - Choosing an even number of members will allow for smoother decision making. - A dozen members is an ideal size for most task groups. - To reduce the likelihood of a few members dominating, choose groups larger than twenty members. - An odd number of members will allow for smoother decision making.

An odd number of members will allow for smoother decision making.

Which is NOT true about pauses? (CH11) - Pause briefly a statement emphasizes the importance of the point you've made. - Pause after you ask a rhetorical question to give the audience time to ponder how they would answer that question. - Avoid pausing, because audiences will interpret this as a sign of low confidence. - A pause can give the audience time to digest what you have said.

Avoid pausing, because audiences will interpret this as a sign of low confidence.

Which of the following best meets the criteria for a well-written agenda item? (CH8) - We'll decide on the menu for the fundraising meal. - Bring your survey results so we can select which items to include on our fundraiser menu. - The fundraiser. - The purpose of our meeting is to discuss our menu.

Bring your survey results so we can select which items to include on our fundraiser menu.

The comparisons you use as supporting material should possess all of the following characteristics EXCEPT: (CH10) - The items you are comparing are similar - Comparisons that stretch a point are recommended for making a concept more vivid - The comparison must be valid - The familiar part of the comparison should be well known to the audience

Comparisons that stretch a point are recommended for making a concept more vivid.

All of the following are appropriate reasons for concluding a meeting except: (CH8) - Controversy has arisen because people have different ideas about how to proceed. - The agenda has been covered. - The scheduled closing time has arrived. - The group needs additional information in order to make meaningful decisions.

Controversy has arisen because people have different ideas about how to proceed.

Which the following is true about using examples as supporting evidence for a main point? (CH10) - Examples should be typical, not isolated instances. - One example provides sufficient evidence to prove a point. - Avoid using examples from your own experience. - For the sake of brevity, don't use more than one example.

Examples should be typical, not isolated instances.

Avoid addressing a listener by name during a presentation. (CH11) - True - False

False

Brainstorming is the first step in Dewey's reflective-thinking method of problem solving. (CH8) - True - False

False

Contingency approaches to leadership are based on the idea that each manager should develop one style of leadership and stick with it. (CH7) - True - False

False

Groupthink is a term that means "a group's optimal level of cohesion." (CH7) - True - False

False

Hidden agendas refer to topics of discussion during secret meetings between group members. (CH7) - True - False

False

If a group uses an authority-rule method of decision making, members will not have any chance to voice their opinions. (CH8) - True - False

False

In an effective comparison, both parts of the comparison should be unknown to your audience. (CH10) - True - False

False

It is best to postpone establishing group norms until after a few meetings so members can get to know one another first. (CH7) - True - False

False

It is considered inappropriate to address the audience with the word "you" during an introduction. (CH9) - True - False

False

It is not necessary to use supporting material when you are presenting complicated information. (CH10) - True - False

False

Majority vote is the most effective decision-making method for small groups. (CH8) - True - False

False

Meetings that function only as ritual activities are a waste of valuable time. (CH8) - True - False

False

Spatial and chronological organizational patterns are identical. (CH9) - True - False

False

The introduction to the speech is the same thing as the attention getter. (CH9) - True - False

False

The most effective business presentations are those that demonstrate creativity by not following an organizational plan. (CH9) - True - False

False

The recommended pattern of eye contact during your presentation is to sweep your eyes from one side of the room to the other, in rhythmic fashion. (CH11) - True - False

False

The specific goal for a presentation should be somewhat vague so you don't get boxed in by it. (CH9) - True - False

False

Transitions are more appropriate when they are embedded within the introduction of a presentation rather than in the body of a presentation. (CH9) - True - False

False

Visuals should not be used to illustrate complicated statistics. (CH10) - True - False

False

You should avoid telling stories in an informative speech because the audience will only want to hear facts. (CH10) - True - False

False

After you've created your specific goal and thesis statement, the next step is to... (CH9) - Choose an organizational pattern. - Develop your introduction. - Create a PowerPoint presentation. - Gather information about the topic through brainstorming and research.

Gather information about the topic through brainstorming and research.

As you analyze yourself as a speaker, it's recommended that you ask yourself all of the following questions EXCEPT: (CH9) - How can I imitate my favorite public speaker? - What do I want my listeners to gain from my presentation? - Am I enthusiastic about my topic? - Do I have sufficient knowledge about my topic?

How can I imitate my favorite public speaker?

Which of the following is NOT mentioned in your text as a reason for presenting your ideas in person rather than in written form? (CH9) - If a presenter speaks with knowledge, enthusiasm, and confidence, an oral message can be more persuasive than a written message. - It is more efficient to present your ideas in person than in writing because a verbal presentation requires less preparation time than a written presentation. - By presenting your ideas enthusiastically in person, you can influence people in a way that a written document might not. - When you deliver your presentation in person, you can answer questions and clarify points.

It is more efficient to present your ideas in person than in writing because a verbal presentation requires less preparation time than a written presentation.

Which of the following is NOT a suggested guideline regarding the visual elements of your delivery? (CH11) - Look at your notes during your opening statement to be sure you start out with the right words. - Dress appropriately for the occasion and audience. - Don't pack up early. - Take time to arrange your notes and your physical position before you begin.

Look at your notes during your opening statement to be sure you start out with the right words.

Which of the following statements is NOT true about occasion analysis? (CH9) - Know your time limit and stay within it. - Visit the facilities ahead of time to check out the equipment available. - If possible, adapt the layout of the room to the specific needs of your presentation. - Never adapt your remarks to fit the setting.

Never adapt your remarks to fit the setting.

All of the following are true about statistics EXCEPT: (CH10) - Most statistics are collections of examples reduced to numerical form. - Statistics should not be rounded off because this would make them inaccurate. - When you use statistics accurately, you show that you are well informed. - Statistics are a common form of support in business presentations.

Statistics should not be rounded off because this would make them inaccurate.

One tip that can help members of virtual teams is: (CH7) - Members should not confer privately with one other team member; all conferring should be done with the entire group. - Members of virtual teams should not express their personal emotions. - Unlike face-to-face teams, virtual teams do not have to deal with cultural differences in communication style. - Test the technical system the group will be using in advance of the meeting.

Test the technical system the group will be using in advance of the meeting.

In which of the following situations would it be best to call a meeting rather than to send a memo? (CH8) - The information that is being communicated is controversial. - Some key people are not available to attend the meeting. - Members do not have time to prepare for the meeting. - The reason for meeting would be routine (e.g., reading progress reports).

The information that is being communicated is controversial.

According to research on contingency approaches, which leadership style is most effective? (CH7) - democratic - authoritarian - laissez-faire - The most effective leadership style varies according to several factors, such as the task, the relationships, and the power of the leader.

The most effective leadership style varies according to several factors, such as the task, the relationships, and the power of the leader.

Which of the following is true about the use of an extemporaneous delivery style during a presentation? (CH11) - It is not planned and rehearsed. - To the audience, it often seems as if it is effortless. - The speech is exactly the same, every time the speaker presents it. - It does not allow the speaker to adapt to the audience.

To the audience, it often seems as if it is effortless.

A "yes, and" answer is often an effective response to a complaint or negative question. (CH11) - True - False

True

A group member who asks others for task related information is playing the role of "information seeker". (CH7) - True - False

True

A key reason for following up on a business meeting is to ensure that members take care of their assignments. (CH8) - True - False

True

A thesis statement summarizes in a single sentence the message you want to get across to the audience. (CH9) - True - False

True

According to Fisher, the emergence stage of a group's development occurs when members resolve their disagreements and solve their problem. (CH8) - True - False

True

Accurate statistics provide a very strong form of proof. (CH10) - True - False

True

After you decide on your thesis, your next step should be to brainstorm and research ideas about your thesis. (CH9) - True - False

True

An important part of audience analysis is to find out what your listeners know and don't know. (CH9) - True - False

True

As you speak, the way you use your voice sends a message to your audience regarding your attitudes about yourself, your topic, and your listeners. (CH11) - True - False

True

Build realistic expectations by thinking of your presentation as one step out of a campaign to gradually move your audience toward your ultimate goal. (CH11) - True - False

True

Cohesiveness refers to the degree to which group members consider themselves to be a part of the group. (CH7) - True - False

True

Different cultures place different value on consensus as a decision-making method. (CH8) - True - False

True

Disorganized speakers often include irrelevant information while leaving out information the audience needs to know in order to understand the key points. (CH9) - True - False

True

Group norms are influenced by organizational culture. (CH7) - True - False

True

If a group realizes during a meeting that it needs more data to make an informed decision, the group should assign someone to get the information, set a new meeting date, and adjourn. (CH8) - True - False

True

If a member asks a question, the leader can avoid commanding undue influence by relaying the question to the group. (CH8) - True - False

True

If you use animated facial expressions, you will probably create the impression that you are open and confident. (CH11) - True - False

True

If you want to use a long, complicated quotation in your speech, it is advisable to paraphrase it. (CH10) - True - False

True

Monologues are appropriate for large audiences and formal occasions. (CH11) - True - False

True

One advantage to answering questions during a presentation is that it allows you to respond immediately to objections made by audience members. (CH11) - True - False

True

One strategy for buying time when you can't think of an immediate answer to a question is to reflect the question back to the audience. (CH11) - True - False

True

One way to reduce speech anxiety is to speak in front of others frequently. (CH11) - True - False

True

One way you can define a word in a speech is by explaining what the word does not mean. (CH10) - True - False

True

Risky shift refers to groups taking positions that are more extreme (either conservative or risky) than members would take on their own. (CH7) - True - False

True

Surveys indicate that employees consider about one-third of the workplace meetings they attend to be unnecessary or poorly conducted. (CH8) - True - False

True

Use numbered lists for steps in the process and bulleted lists for items that are equally important. (CH10) - True - False

True

Virtual teams have the ability to transcend boundaries of location and time. (CH7) - True - False

True

When you are using presentation software, it's best to resist the temptation to use elaborate and dazzling animation. (CH10)

True

When you cite a source in a presentation, the source should have credibility with the audience. (CH10) - True - False

True

Successful groups will satisfy members' personal goals as well as group goals. (CH7) - True - False

Tue

Which of the following is NOT one of the activities suggested for the opening moments of a meeting? (CH8) - Outline the ways members can contribute during the meeting. - Explain the goals of the meeting. - Use relay questions to encourage all members to participate in the opening. - Identify how much time is structured for the meeting.

Use relay questions to encourage all members to participate in the opening.

Which of the following was NOT presented as a guideline for citing sources during a presentation? (CH10) - After you state the quotation, explain why the material is important for members of your audience. - Your quotations should come from sources who are credible to your audience. - Wait until the end of the speech to list the sources of all your quotations. - Identify the source of the quotation out loud in the speech, just before or just after you read the quotation.

Wait until the end of the speech to list the sources of all your quotations.

Which of the following does NOT describe the reflective thinking sequence? (CH8) - a seven-step process - developed by John Dewey - a systematic way to solve problems - a meditation practice that is proven to improve communication

a meditation practice that is proven to improve communication.

Which step of the motivated sequence calls for a response by the audience? (CH9) - attention - satisfaction - visualization - action

action

Which types of story can be used to add interest to a presentation? (CH10) - factual - hypothetical - fictional - all of the above

all of the above

The "trait approach" to the study of leadership... (CH7) - emphasizes laissez-faire leadership. - is a contingency approach. - attempts to identify characteristics possessed by leaders. - can easily predict which group member would make the best leader.

attempts to identify characteristics possessed by leaders.

All of the following are guidelines for delivering an impromptu presentation EXCEPT: (CH11) - predict when you may be asked to speak - don't ramble - avoid stating a thesis - provide facts to support your viewpoint

avoid stating a thesis

The Leader Member Exchange (LMX) theory teaches that... (CH7) - leaders exchange perks for good performance from members. - because time and energy are limited, every leader has some high-quality relationships with employees, and some low-quality relationships with other employees. - an effective organization will exchange its worst leaders for new leaders each year. - if employees exchange their poor communication habits for better communication skills, they will become leaders.

because time and energy are limited, every leader has some high-quality relationships with employees, and some low-quality relationships with other employees.

All of the following are true when you use presentation software with your speech EXCEPT: (CH10) - the software can help you organize your own speaker notes. - you can use features that emphasize your transitions from one point to the next. - because your slides will appear on the screen in front of you, you won't need to plan and practice your presentation. - you can create a variety of handouts.

because your slides will appear on the screen in front of you, you won't need to plan and practice your presentation.

All of the following are characteristics of effective notes for extemporaneous presentations EXCEPT: (CH11) - large enough to read at a glance - detailed - unobtrusive - legible

detailed

A ____________ is an abstract two-dimensional drawing that demonstrates the various properties of an object or concept. (CH10) - photograph - diagram - bulleted list - flip chart

diagram

An effective team exhibits all of the following except: (CH7) - shared goals - directive leadership - a results-driven structure - competent team members

directive leadership

All of the following except ____________ are identified in your text as typical organizational problems of presentations: (CH9) - getting to the point too quickly - leaving out necessary information - including irrelevant material - getting ideas mixed up

getting to the point too quickly

A ____________ is most effective for showing the correlation between two or more trends. (CH10) - pie chart - photograph - graph - pictogram

graph

Which of the following was NOT identified in the textbook as a demographic characteristic of the audience? (CH9) - sex - economic status - hair color - the expected size of the audience

hair color

A person who __________ is most likely to emerge as the leader of a group. (CH7) - doesn't say much - is dogmatic - cracks a lot of jokes - helps the group succeed

helps the group succeed

Which of the following is NOT a typical advantage of a group? (CH7) - breadth of perspectives available - greater accuracy - increased enthusiasm - increase in members' salaries

increase in members' salaries.

All of the following describe a good thesis statement EXCEPT: (CH9) - one single sentence - leaves the audience wondering what your key idea is - the key central idea of the speech - stated out loud to the audience in the introduction

leaves the audience wondering what your key idea is.

Drawbacks of inefficient meetings include all of the following EXCEPT: (CH8) - inefficiency contributes to an atmosphere of cynicism. - ineffective meetings reduce an organization's productivity. - unproductive meetings in U.S. businesses waste as much as $37. - meetings give ambitious workers a much-needed break from their individual tasks.

meetings give ambitious workers a much-needed break from their individual tasks.

A monologue presentation... (CH11) - allows the interests of the customer to drive the presentation. - feels more like a conversation than a speech. - occurs when the speaker delivers the entire presentation without interruption from the audience. - encourages listeners to speak up with questions and comments.

occurs when the speaker delivers the entire presentation without interruption from the audience.

A coach of a football team has found that players comply with his rules and policies because they appreciate the way he sincerely praises their individual efforts in front of the team. This coach possesses ________ power. (CH7) - referent - expert - position - coercive

referent

If a meeting served a social rather than a task function, which type of meeting would it be? (CH8) - information-sharing - problem-solving - decision-making - ritual activity

ritual activity

An effective set of minutes should have all the following characteristics EXCEPT: (CH8) - be written concisely - show a detailed account of each speaker's opinions - present a record of specific action items - include enough information that someone who was not at the meeting can learn what was discussed and what decisions were made.

show a detailed account of each speaker's opinions

Your text identifies all of the following as possible ways to define a word EXCEPT: (CH10) - cite a dictionary definition of the word - explain the origin of the word - identify what the word does not mean - substitute an acronym for the word

substitute an acronym for the word

The "style approach" to studying leadership explored... (CH7) - the impact of a leader's communication method on the group's effectiveness. - inborn traits of leaders. - conditions that might require different types of leadership. - functional leadership.

the impact of a leader's communication method on the group's effectiveness.

A meeting should probably be avoided if... (CH8) - the items to be covered don't require discussion or decision. - the job requires input from a variety of people. - participants are likely to suggest controversial solutions. - the decision to be made will require creative solutions.

the items to be covered don't require discussion or decision.

If you were giving a presentation and your primary goal was to expand your audience's existing knowledge on a topic, which of the following types of general purposes would you be using? (CH9) - to inform - to persuade - to manipulate - to entertain

to inform

Which of the following is NOT a function of supporting material? (CH10) - to make abstract concept more understandable - to make your presentation more convincing - to make a claim - to provide evidence in support of a claim

to make a claim

You can increase your chances of seeming open and confident if you... (CH11) - hold your hands behind your back - use expansive gestures - point your index finger at the audience - grip the lectern

use expansive gestures.

A logic tree... (CH9) - shows a chronological pattern of organization. - visually shows the relationship among thesis, main points, and subpoints. - provides a way of combining research cards for an introduction. - is useful for speeches about biology.

visually shows the relationship among thesis, main points, and subpoints.