HR Final Exam Review: Test 2

True or False: Encouragement is most effective when it is given after a long period of time after a trainee successfully accomplishes a certain task so that the employee knows that management has not forgotten his/her contributions.

False

True or False: Having appraisals reviewed by a supervisor's supervisor creates unnecessary redundancy and may actually result in greater legal liability.

False

True or False: Managers may deflate performance ratings to make themselves look good as managers.

False

True or False: Recruiting strategies and their effectiveness generally remain constant over time.

False

True or False: Reliability refers to what a test or other selection procedure measures and how well it measures it.

False

True or False: Training is oriented toward broadening employees' individual skills for future responsibilities.

False

True or False: Two criteria to evaluate training programs are costs and training materials.

False

Which method of performance appraisal requires managers to place a certain percentage of employees into various performance categories?

Forced distribution methon

The method of training used to train personnel to operate aircraft, spacecraft, and other highly technical and expensive equipment is the:

Simulation method

What is usually the first step in the selection process?

Submission of resume / applicatation

True or False: An error of central tendency is a performance-rating error in which all employees are more or less rated as average.

True

True or False: An organization analysis is an examination of the environment, strategies, and resources the firm faces so as to determine what training it should emphasize.

True

True or False: Criterion contamination occurs when factors outside an employee's control influence his or her performance.

True

True or False: Lines of advancement within an organization are commonly referred to as career paths.

True

True or False: Managers need to constantly engage in a dialogue with their subordinates.

True

True or False: Reliability refers to the stability or consistency of a standard.

True

True or False: Situational interviews ask the applicant how they would respond, while behavioral interviews ask the applicant how they did respond.

True

True or False: Skill inventories are an important tool for succession planning.

True

True or False: Some organizations make career counseling a part of the annual performance appraisal.

True

True or False: The multiple hurdle model is a sequential strategy in which only the applicants with the highest scores at an initial test stage go on to subsequent stages.

True

True or False: The two most common purposes of performance management programs are administrative and developmental.

True

True or False: Trainee readiness refers to whether or not the experience and knowledge of trainees have made them ready to absorb the training.

True

____________ is the way by which most job positions are filled.

Word-of-mouth recommendation

The placement of an employee in another job for which the duties, responsibilities, status and remuneration are approximately equal to those of the previous job is known as:

A transfer

Which of the following is inappropriate on an application form?

All of these are appropriate on an application form.

As an appraiser, one should try to do all of the following EXCEPT:

Changing the person, not the behavior

According to the "Big Five" factors, ______________ refers to the degree to which someone is dependable and organized and perseveres in tasks.

Conscientiousness

A ___________ occurs when a person has learned a job too well and is bored with day-to-day activities.

Content plateau

A career plateau is a situation in which:

Either organizational or personal reasons reduce the probability of moving up the career ladder

True or False: Relocation services help terminated employees find a job elsewhere.

False

True or False: Return on investment is the amount of money a company saves by avoiding training programs.

False

True or False: The glass ceiling represents practical barriers to entry-level employment for women.

False

True or False: Trainees should not practice their job tasks until after the training program is complete.

False

The type of information obtained from an applicant should be based on:

Job Specifications

The appropriate training method for factual materials is:

Lecture

Which of the following is NOT a form of internal recruiting? a. Job postings b. Performance appraisals c. Mobile recruiting d. Skill inventories

Mobile Recruiting

____________ goes beyond just orienting new employees to their new environments and brings them into the organization's fold so that they truly feel as if they are a part of it.

Onboarding

The first step in a needs assessment is:

Organization analysis

The appraisal interview should be divided into two sessions, on each for:

Performance review and employee's growth plans

A _____________ involves determining which employees require training and which do not.

Person analysis

Stages of career development include organizational entry, early career, mid-career, late career, and __________.

Preparation for work

The terms "training" and "development":

Refer to a short-term performance orientation vs. a longer-term skill development, respectively.

If a performance standard is found to be stable or consistent over time, it is said to be:

Reliable

___________ is the process of keeping track of an maintaining relationships with former employees to see if they would be willing to return to the firm.

Rerecruiting

Utility refers to:

The benefits derived from training relative to the costs incurred.

The personality trait of agreeableness refers to :

The degree to which someone is amiable, generous, cooperative, and flexible.

The personality trait of openness to experience refers to:

The degree to which someone is insightful, creative, and curious.

The personality trait of neuroticism refers to:

The degree to which someone is secure, independent, and autonomous.

An informal network of interpersonal relationships that has traditionally excluded certain groups and has provided a means for senior members of an organization to pass along career tips to junior members is:

The good old boys' network

The objective of behavior modification is:

To gradually shape behavior toward a desired profile.

____________ refers to how well employees apply what they have learned to their jobs.

Transfer of training

True or False: A realistic job preview informs applicants about all aspects of the job, including both its desirable and its undesirable facets.

True

True or False: Criterion deficiency occurs when performance standards focus on a single criterion and exclude other important but less quantifiable performance dimensions.

True

True or False: Educational institutions typically are a source of young applicants with formal training but relatively little full-time work experience.

True

True or False: It is much easier to measure what individuals can do than what they will do.

True

True or False: It is the responsibility of employees to identify their knowledge, skills, abilities, interests, and values and to seek out information about career options in order to set goals and develop career plans.

True

True or False: Validity refers to what a selection procedure measures and how well it measures it.

True

True or False: Yield ratios can help indicate which recruitment sources are most effective at producing qualified job candidates.

True

Which of the following is NOT a component of the Balanced Scorecard approach? a. Competitor b. Learning c. Customer d. Finanacial

a. Competitor

Which of the following is inappropriate on an application form? a. Indicating whether the applicant has the legal right to work in the U.S. b. Making inquiries about the ability of the applicant to perform job functions. c. High school and college attendance with dates. d. References' names, addresses and phone numbers.

c. High school and college attendance with dates.

In light of recent court rulings, HR managers suggest that performance evaluations should meet all of the following legal guidelines EXCEPT: a. Performance ratings must be job-related b. Employees must be provided with clear, written job standards in advance of their evaluations. c. Performance evaluations should rarely be tied to compensation decisions. d. Supervisors should be trained to use the evaluation form correctly.

c. Performance evaluations should rarely be tied to compensation decisions.

Which of the following is an inappropriate interview question? a. Have you ever worked under a different name? b. If hired, can you prove your age? c. What is your race? d. What is your address?

c. What is your race?

Which of the following is an inappropriate interview question? a. Where did you go to school? b. Why did you leave your last job? c. Where were you born? d. Are you legally authorized to work in the United States?

c. Where were you born?