HR MGMT Ch . 1-4
Select the factors necessary for ensuring the success of employee empowerment. (Select all that apply)
Employees must be fully engaged in their work. Employees' pay and other rewards should be related to successful handling of their responsibility. Employees must be properly trained to exert their authority.
The EEOC requires certain organizations to file a(n) _____ so that it can monitor hiring practices.
Employer Information Report
True or False: Only management has the right to request an OSHA inspection of the workplace.
False
True or false: In general, analysts agree that in the near future, most human workers will be replaced by new technology such as artificial intelligence and robotics.
False
True or false: In terms of work-flow analysis, work output refers to physical objects but not intangible services.
False
True or false: Technology has reduced job demands and errors in all work situations.
False
True or false: The ADA definition of disability does NOT include individuals who have a history of a disability, such as someone who has had cancer but is currently in remission.
False
True or false: Under the requirements of the Genetic Information Nondiscrimination Act of 2008, an employer with 15 or more employees may use genetic information in making decisions related to conditions of work.
False
As technology has caused a shift away from the traditional 40-hour workweek, what is one of the most common ways businesses have compensated employees for the increased stress and intrusion on their free time?
Flexible work schedules
Which Supreme Court case is primarily used for disparate impact cases?
Griggs v. Duke Power
What steps can organizations take to ensure a workplace free from sexual harassment? (Select all that apply)
Have a policy statement that makes it clear that sexual harassment will not be tolerated in the workplace. Train all employees on how to identify inappropriate workplace behavior. Prepare management to quickly discipline those who engage in sexual harassment.
What is NOT an effective strategy for companies expanding into global markets?
Hiring entirely from the home country's talent pool
In the coming decade, the fastest-growing ethnic group within the U.S. workforce is expected to be _____, reaching 21% of the workforce by 2028.
Hispanics
Which of the following racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply.
Hispanics African Americans Asians
When a business downsizes its workforce, what should be done for the company's employees? (Select all that apply)
Inform all employees about the circumstances of the downsizing. Boost the morale of the remaining employees. Provide downsized employees with outplacement services.
What are some ways to simplify the mental demands of an employee's job? Check all that apply.
Install adequate lighting. Provide clear instructions. Minimize information.
What is an advantage of using a human resource information system?
It enables a HR professional to store, manipulate, and analyze data.
What does the Fourteenth Amendment to the U.S. Constitution address?
It ensures due process of law.
How does work flow design assist managers?
It helps them assess the tasks needed to make a product or provide a service.
Which of the following describes the current characteristics of the U.S. labor force?
It is growing more diverse.
Which statements are true regarding the Employee Information Report? (Select all that apply)
It lists the number of employees by job category. It is completed online. It breaks down the groups by gender.
Which two statements are true of affirmative action in the United States?
It remains controversial. It is the least popular when it uses quotas.
LaToya was told by her manager that she could now authorize product returns without consulting him first. What is this an example of?
Job enrichment
What statement is true regarding HR and outsourcing?
Many small organizations will outsource most of their HR work.
Which statement is TRUE regarding immigrants who legally come to the United States?
More than half of legal immigrants are relatives of U.S. citizens.
The ______ Act has raised the level of awareness of occupational safety.
Occupational Safety and Health
Which agency is responsible for enforcing executive orders that cover companies doing business with the federal government?
Office of Federal Contract Compliance Programs
What is an acquisition?
One company buys another.
What is the standardized job analysis survey that contains questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs?
Position Analysis Questionnaire
Which act prohibits discrimination on the basis of pregnancy and childbirth?
Pregnancy Discrimination Act
Affirmative-action efforts include which of the following?
Recruiting minorities on college campuses Advertising in minority-oriented publications Providing educational opportunities to minorities
What two tasks do self-managing work teams typically perform?
Schedule work Hire team members
_____ refers to workplace conduct of a sexual nature, including sexual advances, requests for sexual favors, and other contact of a sexual nature, whether verbal or physical.
Sexual harassment
According to research, who may be the most accurate when reporting information about job tasks?
Supervisors
Which Acts were amended as a result of the Civil Rights Act of 1991?
The Americans with Disabilities Act The Age Discrimination in Employment Act Title VII of the Civil Rights Act of 1964
Which law granted all citizens the right to enter into and enforce contracts, including employment contracts?
The Civil Rights Act of 1866
The Civil Rights Act of 1964 is enforced by which governmental agency?
The Equal Employment Opportunity Commission
After the Supreme Court overturned an EEOC policy that defined the time frame when employees may file a complaint, what legislation was enacted in response?
The Lilly Ledbetter Fair Pay Act
What is the name of the federal government's system that uses a common language to describe the abilities, work styles, work activities, and work context required for 1,000 broadly defined occupations?
The Occupational Information Network
What is the most comprehensive U.S. law regarding worker safety?
The Occupational Safety and Health Act
Why might a company experience negative stock returns and lower profitability after laying off some of its highest-paid salespeople?
The average sales per employee will decrease.
Which branch of the federal government is responsible for enforcing the laws passed by Congress?
The executive branch
If the EEOC believes a complaint is not valid or fails to complete its investigation in the proper time frame, what is the next step for the person who filed the complaint?
The individual has the right to sue in federal court.
Identify a correct statement about the different branches of the U.S. government.
The legislative, executive, and judicial branches of the U.S. government play an important role in creating the legal environment for human resource management.
What are two ways reengineering might affect human resource management?
The organization might need to recruit employees with a new set of skills. The pay structure might need to be adjusted.
Why do companies perform a work-flow analysis?
-to determine what tasks need to be performed to create an output -to determine what skills are needed by employees in order to create an output
An OSHA inspection has ____ major components.
4
The Age Discrimination in Employment Act prohibits discrimination against workers who are over the age of _____.
40
What is the term used to describe a necessary but not merely preferred qualification for performing a job?
A bona fide occupational qualification
Which of the following demonstrates quid pro quo harassment?
A department head makes a benefit contingent on an employee submitting to sexual advances.
Select three core values of total quality management (TQM).
All employees receive training in quality assessment. Quality is designed into products so that errors are prevented. Cooperation among vendors, suppliers, and customers is promoted.
What legislation prohibits discrimination based on disability?
Americans with Disabilities Act
The Boston Consulting group conducted a global survey of underrepresented workers—women, racial and ethnic minorities, and LGBTQ workers. What did the survey find regarding diversity and inclusion?
The vast majority of underrepresented workers have not benefited from their companies' diversity and inclusion programs.
What are two responsibilities employees have when it comes to the Occupational Safety and Health Act?
They must follow OSHA's safety rules and regulations that govern employee behavior. They have a duty to report hazardous conditions in the workplace.
What can be said of empowered employees? (Select all that apply)
They share in the losses and rewards of their decisions. They are held accountable for products and services.
What is the drawback of using information for analyzing jobs from people who currently hold that position?
They tend to exaggerate what they do to appear more valuable to the organization.
What is the purpose of affirmative action programs?
To find opportunities to hire or promote people in a particular group
True or false: According to the Bureau of Labor Statistics, since 1990 the rate of injuries and illnesses in the workplace has shown a steady downward trend.
True
True or false: Organizations can gain competitive advantage over other organizations by ensuring diversity in the recruitment processes.
True
True or false: To achieve high-quality performance, an organization needs to match job requirements and people by performing a job analysis.
True
True or false: Under the Equal Pay Act of 1963, if men and women are paid differently as a result from differences in seniority, merit, quantity or quality of production, or any factor other than sex then the pay differences are legal.
True
What is a merger?
Two companies join to become one entity.
What functions would be handled by HRM during a merger or acquisition?
Understand the employee review system of both companies. Analyze the difference in compensation structure between the two companies.
The ______ states that executive agencies and contractors and subcontractors that receive more than $2500 annually from the federal government must engage in affirmative action for individuals with disabilities?
Vocational Rehabilitation Act of 1973
When an employee wants to file a complaint based on the Lilly Ledbetter Act, what point in time is NOT used to determine whether the complaint falls within the parameters of the legislation?
When the employee started a job with the company in question
What is expected to be the fastest-growing age group in the labor force in the next decade?
Workers 55 and older
Which of the following are true if an organization's structure is based on function? (Check all that apply.)
Workers tend to have low authority. Workers work alone on specialized tasks.
What are the major components of an OSHA inspection? (Select all that apply)
a "walkaround" tour of the employer's premises reviewing a company's records of deaths, injuries, and illnesses interviewing employees
Which scenario describes a bona fide occupational qualification?
a female employee handing out towels in a women's locker room
Because of ______, managers are having to find ways to maximize the contributions of employees of different genders, races, ethnicities, and age groups.
a more diverse workforce
Kari is popular with her coworkers because she is able to cooperate with everyone. What is this general enduring capability is an example of?
ability
The purpose of _____ _____ is to increase the representation of minorities within an organization.
affirmative action
The term that describes an organization's active effort to find opportunities to hire or promote people in a particular group is known as _____.
affirmative action
Bart is working with a new client to develop software that tracks product usage in different areas of the country. Bart meets with the client twice a week to go over the development so the product is a better fit for his client's strategy. This approach is known as __ and is being used by more and more software companies.
agile
Which federal legislation furthers the Thirteenth Amendment's goal of abolishing slavery?
Civil Rights Acts of 1866 and 1871
Which of the following is an economic effect of having an older workforce?
Companies must cope with rising health care costs.
What can be said of diversity and inclusion issues in the workplace?
Companies take the issue seriously and hiring for diversity and inclusion is increasing.
Which alternative work employee is employed directly by one company for a specific period of time as stated in a written contract?
Contract worker
The Occupational Safety and Health Act divided enforcement responsibilities between which two departments?
Department of Health Department of Labor
Which of the following differences among countries often make it difficult for a company to ensure the safety of its employees in its international operations?
Differences in political climate Different legal systems Cultural differences
Jobs that involve teamwork tend to require an organizational structure based on which of the following?
Divisions
What is one of the main reasons why the traditional 40-hour workweek has become obsolete in many cases and has been replaced by alternative arrangements such as temporary work and flexible schedules?
E-commerce
Why do many employees fail to report safety concerns at work?
Employees believe that companies often ignore reports about unsafe conditions.
What name has been given for the approach that software-development companies use to weave the development process more tightly into an organization's activities and strategies?
agile
Managers who listen to employees' ideas, implement the valuable ones, and reward employees for their contributions are ______.
allowing employee empowerment to foster innovation
What process is considered the building block of human resource management?
analyzing jobs
Some manufacturing companies have difficulty filling jobs because _____.
applicants lack skills to run computer-controlled machinery
The external labor market can be defined as individuals who ____
are actively seeking employment
To promote a workplace free from sexual harassment, employers should make sure that employees ______.
are trained to identify inappropriate behavior
What technology that simulates human thinking (learning from data, adapting to change, and making decisions automatically) can human resource managers use in the application of people analytics?
artificial intelligence (AI)
Chi-Ling thought it would be best to put Connor in charge of making decisions for the accounting team and Manami in charge of making decisions for the marketing group. Which aspect of analyzing teamwork is Chi-Ling using?
authority differentiation
What are the three standard ways used to measure teamwork?
authority differentiation temporal stability skill differentiation
Why are knowledge workers in a position of power within an organization?
because they own the information the company needs to produce its products and services
Comparing the work characteristics of various generations, Millennials on the whole tend to value _____.
being noticed and respected by others
Comparing the work characteristics of various generations, Millennials on the whole tend to value ________
being noticed and respected by others
Which best describes a high-performance work system?
best fit between social and technical systems
Virtual teams ______.
can continue to meet regardless of the location of team members
Which of the following accurately describes KSAOs?
characteristics of people
As a result of the Civil Rights Act, those who discriminate based on race, age, and other factors can be ______.
charged compensatory and punitive damages
The major law regulating equal employment opportunity in the United States resulted directly from the _____.
civil rights movement
The use of online remote server computers to do the user's computing tasks is known as _____ computing.
cloud
What service allows a company to use large databases and sophisticated software, even if the company cannot afford a powerful computer?
cloud computing
Providing continuous updates to employees regarding measures adopted by the company, issuing guidance to employees regarding travel and offering education through health talks were ______ strategies adopted by HR professionals during the COVID-19 pandemic.
communication
A(n) ______ is an area of personal capability that enables employees to perform their work successfully.
competency
Which of the following do managers create in order to describe the competencies associated with an entire occupation, organization, job family, or a specific job?
competency models
OSHA inspections are performed by government agents known as ______.
compliance officers
A schedule in which full-time employees complete their weekly hours in fewer than five days is called a _____ workweek.
compressed
During the summer, Heather's office works four 10-hour days so that they can take Friday off. This is an example of a ______ workweek.
compressed
In a survey of more than 300 HR executives in Asia, what were considered to be the top two challenges for HR managers during the COVID-19 pandemic?
crisis management business continuity planning
The biggest challenge human resource management faces when a company expands into a global market is adapting to the local _____.
culture
When a U.S.-based employer implemented a new standardized safety policy, its Argentinian affiliate balked because it felt that safety should be controlled by the employees doing the work. What obstacle is the U.S. affiliate encountering?
culture
A job ______ identifies the essential duties of the job, including mental and physical tasks and any methods and resources required.
description
A job ______ is a list of the tasks, duties, and responsibilities that a particular job entails.
description
The process of defining how work will be done and what tasks will be needed in a given job is called job ______.
design
One major trend in job analysis is related to which of the following?
determining which jobs are better suited for humans versus computers
A physical or mental impairment that substantially limits one or more major life activities is known as a _____.
disability
One potential sign of _____ is disparate treatment, differing treatment of individuals where the differences are based on the individual's race, color, religion, sex, or other factors.
discrimination
The four-fifths rule is used to find evidence of potential _____ in hiring practices.
discrimination
A condition in which employment practices seem neutral but disproportionately exclude a protected group from employment opportunities is called _____.
disparate impact
A company hires men who have school-age children but fails to hire women with school-age children claiming the women will be absent frequently because their children could be sick and out of school. This scenario demonstrates the concept of _____.
disparate treatment
What word best represents the goal of the scientific method?
efficiency
Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service is the premise behind ______.
employee empowerment
Knowledge workers are defined as ______.
employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession
One way that employers can avoid disparate impact is to be sure that ______.
employment decisions are based on relevant, valid measurements
Employee _____ occurs when employees are provided with the ability to take on responsibilities and make decisions regarding all aspects of product development or customer service.
empowerment
For empowerment to succeed, managers must ______.
encourage employees to interact with staff throughout the organization
The degree to which employees are fully involved in their work and the strength of the job and company commitment is referred to as employee ______
engagement
The degree to which employees are fully involved in their work and the strength of the job and company commitment is referred to as employee ______.
engagement
The concept of broadening the types of tasks performed in a job is called job __.
enlargement
Job ______ occurs when employees are given more decision-making authority in their jobs.
enrichment
Effectively managing diversity means _______.
ensuring that diverse employees have equal opportunities
The condition in which all individuals have an equal chance for employment regardless of race, color, religion, sex, age, disability, or national origin is called _____.
equal employment opportunity
The technical component of a high-performance work system is centered around ______.
equipment and work processes
The facilities manager at the warehouse requested that the height of the assembly line be raised by eight inches to make it more comfortable for the workers. Many of the workers had been complaining of back pain because the line was too low. This demonstrates the importance of ______ in the workplace.
ergonomics
What is the interface between an individual's physical self and the characteristics of the physical work environment?
ergonomics
What is NOT the responsibility of the Occupational Safety and Health Administration (OSHA)?
evaluating discriminatory practices
An employee who takes an assignment in another country is called a(n) _____
expatriate
An employee who takes an assignment in another country is called a(n) _____.
expatriate
Uri works for an energy company in Houston but has recently been assigned to the company's office in Indonesia. He will work in Indonesia for the next two years. Uri is an example of a(n) ______.
expatriate
Job ______ refers to enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks
extension
True or false: Dylan, who is 21 years old and a college graduate, belongs to the fastest-growing group of workers in the workforce.
false
True or false: The number and kinds of people in the internal work force determine the kinds of human resources available to an organization.
false
Presidential Executive Order 11246 prohibits discrimination on the part of _____.
federal contractors and subcontractors
Under Executive Order 11478, the federal government is required to base all its employment policies on merit and _____.
fitness
Under the Uniformed Services Employment and Reemployment Rights Act of 1994, employers must reemploy workers who left jobs to fulfill military duties for up to _____.
five years
From an organization's perspective, the key to survival in a fast-changing environment is _____.
flexibility
Alternative work arrangements allow a company to be _____ and change to meet the current needs of the organization.
flexible
What is the scheduling policy that allows full-time employees to start and end their workday at any time within the stated guidelines of the organization?
flextime
While her manager gets to the office by 7:00 a.m., Devin arrives at 9:00 a.m. after dropping off her children at school. It is company policy that employees can create their own hours as long as they are in the office between 10:00 and 2:00 each day and put in 40 hours each week. This work schedule is an example of ______.
flextime
Organizations that adhere to a total quality management approach, ______.
foster an environment that supports creativity and innovation
What is the commonly used rule that provides evidence of potential discrimination based on a company's hiring rate for a majority group?
four-fifths rule
Which of the following is not a characteristic addressed by Hackman and Oldham's Job Characteristics Model?
frustration
Employees who are fully engaged view their jobs as ______.
fulfilling
All of the following have an alternative work arrangement except ______.
full-time employees
The ___ clause of the Occupational Safety and Health Act states that each employer has an obligation to furnish each employee a place of employment that is free from recognized hazards that are likely to cause death or serious physical harm.
general duty
The O*NET is a government resource that provides information on a variety of items, including _____.
generalized job tasks
GINA is the acronym for legislation that prohibits employers from considering an employee's _____ when making decisions related to the person's job.
genetic history
Natalia is a freelance writer. She takes short-term assignments from various publishers in which they pay her to write articles for their publications. She does not work as an employee of any one publisher, but rather as independent contractor. Natalia is part of the ______ economy.
gig
The ______ represents situations in which companies rely primarily on alternative work arrangements to meet service and product demands.
gig economy
As it pertains to employment opportunity, the EEO strives to ______.
give individuals an equal chance for employment
What three trends are occurring in today's high-performance work systems?
greater use of teamwork empowering employees to make decisions reliance on knowledge workers
According to the Bureau of Labor Statistics, by the year 2028 the labor force in the United States is expected to ___
grow somewhat
A company's strategic issues that require support from HRM include decisions about the firm's ______.
growth and efficiency
It is predicted that service jobs will have the highest growth rate between 2018-2028, especially those associated with _____.
health care
Over the past few years, employee benefit costs have become particularly relevant to HR managers in the area of _____.
health insurance
An advantage of a human resource information system is that it _____.
helps HR professionals think strategically
Employees seeking flexible work arrangements, and employers looking for ways to tap people's creativity and interpersonal skills are indicative of a(n) _______.
high performance work system
Job ______ refers to employees changing jobs, usually between companies, every two to three years.
hopping
Lorissa has decided to look for a new job. She is totally uncomfortable at her current job because her manager, Stefan, constantly tells sex-related jokes and makes suggestive remarks about her appearance. Stefan has created a(n) _____.
hostile work environment
During work flow analysis, an organization's planners need to analyze ___.
how many workers will be needed the inputs required for the work processes what work processes need to be used
The process of job analysis focuses on work tasks and outcomes, while competency models focus on
how people work.
What name is given to a computer system that is used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organization's human resources?
human resource information system (HRIS)
When deciding on the work flow to make new equipment parts, Maxwell realized he would need to hire at least three new people who were skilled in advanced software development. What type of input is Maxwell considering?
human resources
Harrison's manager asked if he knew anyone looking for work because the company needed to hire six new sales people. Harrison referred several of his friends. Nisha, who works with Harrison, is frustrated by this because all of his friends are white, wealthy and well-educated and don't represent some of the underserved groups of her company. This scenario demonstrates a disparate _____.
impact
When Kelly called to inquire about the restaurant hostess job, the human resource director mentioned that the uniform only fit women up to size 8 and if Kelly was bigger than that she would not be eligible to apply. This exemplifies the idea of disparate _____.
impact
The Vocational Rehabilitation Act was the precursor to affirmative action and focused on providing enhanced employment opportunities for _____.
individuals with disabilities
The study of jobs to find the simplest way to structure work in order to maximize efficiency is called ______ engineering.
industrial
A single worker at the ice cream production plant used to fill the container, put the lid on the container, seal the container, and then place it in the packing box. Today the process is not as complex because the assembly line has been designed for two workers to get the job done at an even faster rate. Structuring the assembly line to maximize efficiency is an example of which of the following?
industrial engineering
What are the five specific sections of the six sections found in the Position Analysis Questionnaire?
information input job context mental processes relationships with other persons work output
Devin works as a sales associate for a retail store. Devin would be considered part of the store's _____ labor force. (Enter one word in the blank.)
internal
An organization's employees as well as individuals who have contracts to work at the organization are referred to as the organization's ______.
internal labor force
The use of contingent workers ______.
is becoming more popular
What does the Thirteenth Amendment to the U.S. Constitution address?
it abolished slavery
To design jobs effectively, one must fully understand the job itself and ______.
its place in a work unit's work flow process
A set of related duties is called a(n) ______.
job
What tool helps an organization match the appropriate people with the appropriate jobs for them?
job analysis
Mallory took a PAQ when she started her new job, and one of the questions asked if she preferred to work on her own or with a group. Which section of the PAQ does this question demonstrate?
job context
Trevor's boss told him that he would now also be responsible for answering the phones and filing correspondence in addition to the tasks he already did. This provided Trevor with an even wider range of tasks and is an example of ______.
job extension
Name a method of promoting safety by determining which specific element of a job led to a past accident.
job hazard analysis technique
What is the process of breaking down each job into basic elements and rating each element for its potential for harm or injury?
job hazard analysis technique
Employees moving among several jobs on a company production line demonstrates which of the following?
job rotation
A work option in which two part-time employees perform the tasks of a single job is called ______.
job sharing
Marcus and Felicia teach a fifth-grade class together. Marcus teaches all morning classes, and Felicia teaches in the afternoon. This working arrangement is an example of ______.
job sharing
A list of the knowledge, skills, abilities, and other characteristics an individual must have to perform a particular job is called a _____.
job specification
What identifies the qualities or requirements an individual who is applying for a job must possess?
job specification
Suhindra has a degree in computer science with a specialty in networking. His possession of specialized information makes him a(n) ______.
knowledge worker
Employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession are known as ______.
knowledge workers
The Occupational Safety and Health Act divided enforcement responsibilities between the Department of Labor and the Department of Health. The Occupational Safety and Health Administration (OSHA) is housed within the Department of _____.
labor
The term used to refer to all the people willing and able to work is _____ force.
labor
What is the term for all of the people who are willing to work and are able to?
labor force
The government forecasts a 5.5% increase in the labor force between 2018 and 2028, which is _____ the increase experienced at the end of the 1990s.
less than
An intranet provides a solution to the privacy issue associated with e-HRM because it _____.
limits access to authorized users
Telework is easiest to implement for which jobs? (Select all that apply)
managerial professional sales
Work teams often assume many activities traditionally reserved for _____.
managers
The total quality management (TQM) approach has its main focus on ______.
meeting customer demands
What are three strategic issues facing human resource management?
mergers and acquisitions international expansion outsourcing and downsizing
By 2018 the number of manufacturing jobs being reshored in the United States was _____ the number of jobs being offshored.
more than
Businesses that have government contracts for more than $50,000 may not discriminate in hiring employees and _____.
must have written affirmative-action plans on file
Under the Uniformed Services Employment and Reemployment Rights Act, employers _____.
must make reasonable accommodations for military workers returning to the company
What condition is not covered by the Americans with Disabilities Act?
obesity
Clarice's U.S.-based company built a manufacturing facility in India and hired only employees from India to work there. This demonstrates the idea of ___.
offshoring
The practice of a U.S. company hiring local employees to work at a facility in a foreign country rather than sending U.S. employees is called . (Enter one word in the blank.)
offshoring
The practice of a U.S. company hiring local employees to work at a facility in a foreign country rather than sending U.S. employees is called _____. (Enter one word in the blank.)
offshoring
Which category of employees is NOT covered by Title VII of the Civil Rights Act of 1964?
older workers
Which of the following are outputs?
online banking restaurant meal car battery
In terms of work characteristics, Baby Boomers on the whole tend to value _____
opportunities for learning
Work flow analysis identifies the products of any work unit. What are these products called?
outputs
HR management can support strategic efforts to control costs through downsizing, reengineering, and _____.
outsourcing
Matt uses a vendor to provide all of the buttons for his clothing production facility rather than trying to produce buttons himself. Using this vendor is an example of _____.
outsourcing
The practice of having another company provide services is called _____.
outsourcing
What types of HR functions are most typically outsourced? (Select all that apply)
payroll processing managing health care coverage managing retirement accounts
What technique uses computers to analyze large quantities of data and help human resource managers make decisions?
people analytics
HRM should have a significant role in a merger or acquisition in the areas of ______.
performance appraisals training compensation
What is the term for the set of job duties performed by a particular person?
position
Companies that use human resource information systems (HRIS) must take particular care regarding what issue?
privacy
One of the major advantages of a human resource information system is its ability to _____.
produce more accurate and timely information than manual systems
Nici knows that her employer expects her to take a bigger role in the company now that she has been promoted to assistant manager. He hasn't said anything to her directly, but her advancement tells her that's what she must do. This demonstrates the idea of a _____ contract.
psychological
A description of what an employee expects to contribute in an employment relationship and what the employer will provide in exchange for those contributions is called a(n) _____.
psychological contract
What are the three categories of inputs involved in a work flow analysis?
raw inputs human resources equipment
What is the term for an employer's obligation to do something to enable an otherwise qualified person to perform a job?
reasonable accommodation
Under the general-duty clause of the Occupational Safety and Health Act, employees have a right to a place of employment that is free from _____.
recognized hazards
Reviewing an organization's critical work processes to make them more efficient is called _____.
reengineering
The federal government's executive branch includes _____, which can affect human resource management.
regulatory agencies overseen by the president
To ensure safe workplace behaviors, employers should not only define how to work safely but also _____.
reinforce the desired employee behavior
What are the three key components of most safety awareness programs?
reinforcing safe practices identifying and communicating hazards promoting safety internationally
What are two areas where reasonable accommodation most often comes into play in many businesses?
religious practices individuals with disabilities
A characteristic of job hopping is that it ______.
requires employees to continually learn new policies and procedures
The reestablishment of work operations of U.S. companies in the United States is called ______.
reshoring
When creating a job description, a human resource manager should include TDRs, which stands for the tasks, duties, and ______ a particular job entails
responsibilities
When creating a job description, a human resource manager should include TDRs, which stands for the tasks, duties, and ______ a particular job entails.
responsibilities
Which type of charge is the most frequently filed complaint with the Equal Employment Opportunity Commission (EEOC)?
retaliation
As a result of the current age-related trends in the United States job market, by 2028 it is likely that human resource professionals will spend much of their time on issues related to ______.
retirement
Often reengineering results in employees being _____. (Select all that apply)
retrained laid off reassigned to new jobs
What accusation can be lodged against a company that favors minority or female job applicants over white and/or male applicants?
reverse discrimination
Nishi works at an assembly plant. On Monday and Tuesday, she packs boxes, on Wednesday she labels boxes, and on Thursday and Friday she loads boxes on the truck. Nishi's job is an example of job ______.
rotation
The OSH Act of 1970 establishes standards for worker _____.
safety
Going beyond compliance with OSHA, ______ seek to make symbolic and substantive changes to an organization's safety efforts.
safety awareness programs
Which method traditionally seeks the "one best way" to perform a job through the use of time-and-motion studies?
scientific method
What two-word term describes when employees have online access to information about HR issues _____-_____?
self service
A ______ work team has authority for an entire work process or segment.
self-managing
Anya can access her available vacation days and the amount of money she has paid in taxes this year through the employee portal on her computer. She doesn't have to ask an HR employee for this information. This demonstrates how employee records have become ______ through the use of technology.
self-service
Over the next decade, the Bureau of Labor Statistics forecasts most jobs will be in _____ occupations.
service
Belinda's boss Max has told her several times that she would be promoted to manager if she slept with him. This situation is an example of _____.
sexual harassment
A(n) _____ is an individual's high level of proficiency at performing a particular task. (Enter one word in the blank.)
skill
KSAOs are important when hiring someone for a job because they refer to the knowledge, ______, abilities, and other characteristics that an individual needs to have to perform the job.
skills
Katrine knew the best person for the job would have a college degree in English and work experience in the marketing communications field. Katrine is describing a job ______.
specification
Traditionally, human resource management was seen as an administrative function, while today more companies are looking at HRM to support a company's ______.
strategy
Who does the Fleishman Job Analysis System use to evaluate a job in terms of the abilities required to perform the job?
subject-matter experts
As the human resource manager, Garrett has been asked to find three new marketing employees who can help the company define its social media presence. Which function is Garrett involved in?
supporting company strategy
The assignment of work to groups of employees with various skills who interact to assemble a product or provide a service is called _____.
teamwork
Dana works out of her home instead of at the central office. This demonstrates the idea of _____, or telecommuting.
telework
What term is used to describe employees who don't work at a centrally located office but instead work out of their homes or another space?
telework
Which law was designed to protect older employees when a company reduces its workforce through layoffs?
the Age Discrimination in Employment Act
The Pregnancy Discrimination Act was passed as an amendment to ______.
the Civil Rights Act
What institution is head of the U.S. judicial branch, which influences employment law?
the U.S. Supreme Court
An important distinction between disparate treatment and disparate impact relates to ______.
the employer's intent
The Office of Federal Contract Compliance Programs is responsible for enforcing orders that cover companies doing business with _____.
the federal government
A commonly used test in a disparate impact case is the four-fifths rule which bases potential discrimination of a minority group relative to ______.
the majority group
career planning job evaluation performance appraisal selection
->Job analysis helps those in charge to know the skill requirements of various jobs in order to guide individuals into jobs in which they will succeed. ->Job analysis helps in assessing the relative dollar value of each job to the organization in order to set up fair pay structures. ->Job analysis helps to identify the behaviors and results associated with effective performance. ->To identify the most qualified applicants for various positions, decision makers need to know what tasks the individuals must perform, as well as the necessary knowledge, skills, and abilities.
task identify task significane autonomy feedback skill variety
->The degree to which a job requires completing a "whole" piece of work from beginning to end ->The extent to which the job has an important impact on the lives of other people ->The degree to which the job allows an individual to make decisions about the way the work will be carried out ->The extent to which a person receives clear information about performance effectiveness from the work itself ->The extent to which a job requires a variety of skills to carry out the tasks involved.
Which statements regarding the human resource implications of undocumented immigrant workers are true?
-Employers who have difficulty finding enough qualified U.S. workers to fill technical jobs want to be able to hire foreign-born workers. -Many U.S. industries rely on immigrants to perform demanding work that may be low paid.
What two statements are true regarding job descriptions?
-Performance appraisals can provide a good opportunity for updating job descriptions. -Talking to people who already perform the task, is a first step in creating a job description.
Which statements reflect why workers who have reached retirement age still want to work? (Select all that apply)
-They want to gradually move toward retirement by working part-time. -They have inadequate savings for full retirement. -They enjoy making a contribution at work.
After the EEOC verifies an allegation of discrimination, what are the three most common outcomes?
-a "right to sue" letter from the EEOC to the alleged victim -a settlement between the EEOC and the organization that is accused of discrimination -a federal lawsuit against the organization that is accused of discrimination
Which are benefits for an employer that allows telecommuting? (Select all that apply)
-greater flexibility for employees with special needs or life situations -supports a corporate social responsibility strategy -less need for office space
Match the organizational structure with the characteristics that best describe it.
-structure based on function->workers tend to have low authority and work alone at highly specialized jobs -structure based on teamwork->this requires a structure based on divisions other than functions -structure designed to empower employees-> requires a structure and jobs that enable broad responsibility rather than performing a narrowly defined function
Given the make-up of today's workforce, why might companies need to retain older workers?
to be able to fill all of their open positions
What is the purpose of the Position Analysis Questionnaire (PAQ)?
to compile detailed descriptions of specific jobs
What is a major reason many companies use an alternative work arrangement?
to control costs of a project
What is the purpose of the Fleishman Job Analysis System?
to determine what abilities are required to perform a specific job
What is one objective of broadening the types of tasks (known as enlargement) performed in a job?
to make jobs less repetitive
A companywide effort to continually improve the way people and systems accomplish work is called _____.
total quality management (TQM)
HRM should have a significant role in a merger or acquisition in the areas of _______.
training compensation performance appraisals
Competency models can be useful for which of the following HR practices? (Select all that apply.)
training recruiting development selection
Disparate _____ (impact/treatment) must be proven in court by showing that the employer intended the action.
treatment
True or false: Immigration is one important source of racial and ethnic diversity in the U.S. work force.
true
Foreign-born workers in the United States who have arrived in this country without meeting the legal requirements for immigration or asylum are called:
undocumented immigrants.
What has contributed to a shift in the type of skills needed for employees in the U.S. economy?
use of computers to do routine tasks
What are the three basic components of an affirmative-action plan for contracts with the federal government for more than $50,000?
utilization analysis action steps goals and timetables
Groups of employees who rely on communications technology to keep in touch and coordinate activities are called _____.
virtual teams
Within how many days does an individual have to file a discrimination complaint with the Equal Employment Opportunity Commission (EEOC)?
within 180 days of the incident
The process of analyzing the tasks necessary for the production of a product or service is called ______.
work flow design
An organization involved in reengineering will conduct a complete review of its ______ in order to improve organizational efficiency.
work processes
What is the term for the activities that the members of a work team use to produce a specific output?
work processes
By performing a(n) ______, an organization determines the raw input, equipment, and human resources needed to produce an output.
work-flow analysis
