hrtm 289 chapters 10-12, Chapter 14 Review, Chapter 14, EVENT 271 Exam 2, EVENT 271 Exam 2, HM 363 Final, HM 363 Final (ch 13 & 14), hm 363 final, Business of Events Final- Questions from quizzes, HRTM 289 Ch 13-14, Meeting and Events, HM 363 Chapter...

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True

"Corkage" is defined as the fee added to liquor brought into the hotel but not purchased from the hotel

According to experts quoted in the text: "It's a buyer's market and buyers do not want to go green" "It's a seller's market and sellers are a tough sell for green" "It's a tough recession market and green is a tough sell" "It's a buyer's market and buyers appear to want green"

"It's a buyer's market and buyers appear to want green"

According to experts quoted in the text:

"It's a buyer's market and buyers appear to want green."

According to experts quoted in the text:

"It's a buyers market and buyers appear to want green."

What is the goal of APEX?

"Speak the same language"

according to experts quoted in the text

"it is a buyers market and buyers appear to want green"

In order to represent all of their members, DMOs use a _________ process.

"leads"

One of the first questions a leader asks is usually

"what needs to be done?"

Nine standards for sustainable meetings and events

- Accommodations - Audio Visual - Communication - Exhibits - Food and Beverage - On-site Office - Destinations - Meeting Venue - Transportation.

ASTM green certified standards

-Cover nine areas: Accommodations, Audio Visual, Communication, Exhibits, Food and Beverage, On-site Office, destinations, Meeting Venue, and Transportation. -Accredited by ANSI - American National Standards Institute -Worked with Non-Government Organizations (NGO's) and the Environmental Protection Agency

Nine standards for sustainable meetings and events

1. Accommodations 2. Audio Visual 3. Communication 4. Exhibits 5. Food and Beverage 6. On-site Office 7. Destinations 8. Meeting Venue 9. and Transportation.

Sins of Greenwashing - what are each of them?

1. Sin of vagueness - using unclear terms; zero-waste conference 2. Sin of no proof - no evidence 3.Sin of the hidden trade-off - organic vs. shipping 4. Sin of irrelevance - Using or referencing products that don't make sense; water-conserving light bulb. 5. Sin of fibbing -- stating property has a certain certification when no such certification exists. 6. Sin of the lesser of two evils - using items named environmentally friendly when they don't reduce anything. 7. Sin of worshipping false labels -- Claiming a 3rd party endorsement when no endorsement exists.

Sin of the lesser of two evils

1. claiming eco-friendly statements about products or services that are by nature, not eco-friendly. Using "environmentally friendly pesticides" or planning a "carbon neutral conference" where no emission were actually reduced

The cruise market has accommodated about ___ of Americans.

17%

Rail travel in the United States was established around the

1830s

Nevada legalized gabling in

1931

Nevada legalized gambling in

1931

Nevada legalized gambling in 1910 1931 1941 1950

1931

The first modern casino in Las Vegas was opened on the strip in

1941

The first modern casino in Las Vegas was opened on the strip in 1931 1941 1947 1951

1941

when was the green movement started?

1960s with environmentalists advocating the sustainable management of resources and protection of the natural environment through changes in public policy and individual behavior

Atlantic City legalized casino gambling in

1976

Atlantic City legalized casino gambling in 1947 1961 1970 1976

1976

Tribal gambling now consists of more than ___ tribes in ___ states. 150 / 25 200 / 30 250 / 35 300 / 35

200 / 30

Tribal gambling now consists of more than ___ tribes in ___ states.

200/30

Tribal gaming now consist of more than ___ tribes in ___ states.

200/30

According to the CIC Economic Impact Study shared in class, the total direct spending from M&C business amounted to ____ in direct spending and created _____ jobs in the US:

263B, 1.7M

How many hors d'oeuvres will a guest that is a light eater consume during a reception that is less than two hours with dinner following?

3 to 4 pieces

The pleasure traveler constitutes what percentage of the rental car market?

30%

National parks in the United States typically see approximately

300 million visitors per year

National parks in the United States typically see approximately a) 150 million visitors per year b) 250 million visitors per year c) 300 million visitors per year d) 400 million visitors per year

300 million visitors per year

How many country clubs?

6,000

what is the space requirement for a comfortably crowded reception?

7 1/2 square foot per person

What is the space requirement for a comfortably crowded reception?

7 ½ square foot per person

The origins of gambling are _____ years old

7,000

The origins of gambling are _______ years old 2,500 5,000 6,500 7,000

7,000

The origins of gambling are _______ years old

7000

Based upon the tourism data shared in class, Orlando's visitor mix is approximately ___ leisure and ___ business travel.

80% / 20%

DMC management companies are hired by meeting planners to _________ to important corporate and association gatherings.

A & B

DMC management Companies are hired by meeting planners to ________ to important Corporate and Association gatherings:

A and B

True

A force majeure or act of god clause permits either party to terminate the contract without damages if fulfillment of the obligations imposed in the agreement is rendered impossible by occurrences outside of the control of either party.

The APEX definition of a symposium is:

A meeting of a number of experts in a particular field, at which papers are presented and discussed by specialists on particular subjects with a view to making recommendations concerning the problems under discussion.

Carbon Footprint Calculator

A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is:

A breakout room is:

A smaller room near a ballroom or a section of designated ballroom

False

A special Event is defined as a recurring event staged for the purpose of attracting as large an audience as possible

Lead Retrieval System (LRS)

A technology that has been used to capture customer information at events is:

Audience Response System

A technology used at events to poll attendees is:

The new standards about green meetings that will be the only ASTM certified standards will be called the: AMEX Green Meeting Standards Greenwashing Green Meeting Standards APEX Green Meeting Standards Sustainability Green Meeting standards

APEX Green Meeting Standards

the new standards about green meetings that will be the only ASTM certified standards will be called the

APEX Green Meeting Standards

The new standards about green meetings that will be the only ASTM certified standards will be called the:

APEX Green Meeting Standards.

In general all risk falls into four categories. Which of the following is not one of those categories?

Acceptable risk.

APEX was created by the CIC, what is the meaning of APEX?

Accepted Practice Exchange

What is the meaning of APEX?

Accepted Practice Exchange

APEX stands for: Attendance Examples Attendees Privacy Settings Accepted Practices Exchange Audience Personal Exchange

Accepted Practices Exchange

Which of the following is not a service that a DMC offers?

Actual sleeping rooms

________ is defined as any paid form of non-personal communication about the event.

Advertising

Country that is expanding in the MEEC industry

Africa (particularly South Africa)

When should the site selection process begin?

After the meeting objectives are developed

In association to meetings/events the highest percentage of carbon footprint comes from?

Air travel

DMC management companies are hired by meeting planners to _________ to important corporate and association gatherings.

All

What is a characteristic of association meetings?

All are characteristics

According to the instructor, how can you help to differentiate yourself and make the most of your time and experience while you are at Rosen College?

All are important

The following are all types of table in a room setup except:

All are possible table set ups

Podcasts are audio files that can be played back on: MP3 players Personal Computers Mobile devices such as the IPod All of These

All fo These

All of the following are way that technology has impacted convention centers except: Using the Internet for marketing Online registration The development of portable electronic storage devices All have impacted convention centers

All have impacted convention centers

All of the following are ways that technology has impacted convention centers except:

All have impacted convention centers.

"Drayage" refers to:

All of the above

A special event can bring organizations together for:

All of the above

Customers contract with a DMC to:

All of the above

Details of a contract should include:

All of the above

For association meetings program content is:

All of the above

General Service Contractors perform which of the following?

All of the above

General service contractors perform which of the following?

All of the above

Meeting planners, ideally, are those who:

All of the above

Podcasts are audio files that can be played back on:

All of the above

The term "drayage" refers to:

All of the above

To be profitable, the show organizer must find the right mix of:

All of the above

What is a type of corporate gathering?

All of the above

What is an example of a service contractor?

All of the above

What is causing the growth of company sponsorships?

All of the above

What kind of codes must a planner be familiar with when preparing a convention or exposition?

All of the above

Which of following is a major division or segment of the tourism/ hospitality industry?

All of the above

Which of the following elements have a distinctive role in attracting an attendee to a special event?

All of the above

Which of the following is a type of meeting?

All of the above

Which of the following should be considered in the calculations for bandwidth needed at a conference?

All of the above

Who is a stakeholder in special events?

All of the above

Why do exhibitors attend trade shows?

All of the above

Which of the following is not a client segment of the DMC business?

All of the above are segments of the DMC

Which of the following is a variable cost?

All of the above are variable cost

According to text, examples of the opportunities to reduce, reuse, and recycle include:

All of the above.

Which of the following is an example of how American trade show managers can learn from their European Colleagues.

All of the above.

All of the following are identified by the text as small steps to go green except:

All of the above: (switching from bottled water: pitchers of water, reducing the amount of printed materials, reusing name badge holders.)

Which of the following is not an example of Experiential CSR? Stop Hunger Now American Red Cross Clean the World All of these are examples of Experiential CSR

All of these are examples of Experiential CSR

Orlando is a desirable destination for both leisure and business travelers alike. From an destination perspective, Orlando strategically targets the M&C segment because _________.

All of these are reasons Orlando targets this segment

All of the following are identified by the text as small steps to go green except: Switching from bottled water to pitchers of water Reducing the amount of printed materials Reusing name badge holders All of the above

All the above

Social Clubs

Allow members to enjoy one another's company; members represent many different professions, yet they have similar socioeconomic backgrounds

True

American trade show managers can learn from their European colleagues' excellence of infrastructure, logistics, and support organizations.

Which of these tools is not a type of e-marketing?

An RFDI

Portal

An online tool that allows planners to easily find resources and tools for the industry is called

Stands

Another way to say "exhibit"

kongress

Another way to say "meeting or convention"

The term "greenwashing" refers to:

Any misrepresentation by a company that leads the consumer to believe that their policies and products are environmentally responsible when those comments are false, misleading, or cannot be verified

The form "Greenwashing" refers to:

Any misrepresentation by a company that leads the consumer to believe that their policies and products are environmentally responsible when those comments are false, misleading, or cannot be verified.

The term "greenwashing" refers to:

Greenwashing

Any misrepresentation that leads the consumer to believe that their policies and products are environmentally responsible, when their claims are false, misleading or cannot be verified.

The term "greenwashing" refers to: Any attempt to make a facility environmentally friendly or responsible Any public campaign aimed at convincing the public that your facilities is environmentally friendly or responsible Any misrepresenting by a company that leads the consumer to believe that their policies are environmentally responsible when those comments are false, misleading, or cannot be verified None of These

Any misrepresenting by a company that leads the consumer to believe that their policies are environmentally responsible when those comments are false, misleading, or cannot be verified

A DMO is generally supported by:

Any or all of the above

How many private clubs in America?

Approximately 14,000

A DMC's suppliers:

Are partners in delivering the final program content

Pouring wine here with your left hand is a major insult here.

Argentina

When do the negotiations between the meeting planner and the sales department of a facility begin?

As soon as the planner receives a written bid from the facility

The fastest growing sector of casino gaming in the world is

Asia

The fastest growing sector of casino gaming in the world is Native American Las Vegas Europe Asia

Asia

The fastest growing sector of casino gaming in the world is:

Asia

the fastest growing sector of casino gaming in the world is

Asia

Which type of event would be planned two to five years in advance and the destination is a determining factor in the planning process: Corporate Event, Charity or Fundraising Event, Association Event, Social Event?

Association Event

Organizations of persons having a common interest, such as professional, industry, education, scientific, or social, are:

Associations

Which of the following is most true about meeting and events?

Associations are concerned about price and the attractiveness of the location.

Which of the following is true about meetings and gatherings?

Associations are concerned about price and the attractiveness of the location.

Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States?

Atlantic City

Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States? Reno New Orleans San Diego Atlantic City

Atlantic City

A technology used at events to poll attendees is:

Audience Response System

A technology used at events to poll attendees is: Attendees Registration System Audience Response System Attendance Requirement System None of These

Audience Response System

A technology used at events to poll attendees is:

Audience Response System.

________________ is translated in Germany to "Consumer Show." A. Messe B. Ausstellung C. Placce D. GMBH

Ausstelling

_____ is translated in Germany to "consumer show".

Ausstellung.

False- Banquet Events Order

BEO stands for Banquet Event Obligation.

True

Bandwidth is the amount of information that can pass through a communications line. The more bandwidth, the more information (number of emails, hits to a social networking site) can occur simultaneously

What type of association meeting is usually the smallest?

Board meetings

First metropolitan park system was established in:

Boston 1892

The first metropolitan park system was established in

Boston in 1892

The first metropolitan park system was established in Boston in 1892 Philadelphia in 1869 Washington, D.C. in 1898 Baltimore in 1902

Boston in 1892

The first metropolitan park system was established in:

Boston in 1892

What is the most common form of marketing an exhibition?

Both A & B

Here, the hand signal where the thumb and forefinger form a circle is considered a vulgar or obscene gesture

Brazil

Small group sessions, panels, workshops or presentations, offered concurrently within the meeting, formed to focus on specific subjects are commonly referred to as:

Break- Out sessions

How can people in a specific industry differentiate themselves?

By becoming certified

Most historians credit the FIRST use of the term "special event" to apply to: a. Chicago's Lollapalooza b. Universal's Harry Potter World c. Disney's Main Street Electric Parade d. New Orleans' Jazz and Heritage Festival

C. Disney's Main Street Electric Parade

Computer Aided Design

CAD stand for

the conference and congress center has recommended which technology for all convention centers?

CAT 5 wiring

All of the following are certificate programs that DMAI provides to meeting professionals except:

CERM

False

COMDEX is a tradeshow held in Germany.

True

CSR stands for Corporate Social Responsibility?

The Supreme Court allowed Indian reservation gabling in 1987 with the ______ decision.

Cabazon

The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision

Cabazon

The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision Arizona Mallory Cabazon Fernandez

Cabazon

The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision.

Cabazon

the supreme court allowed indian reservation gambling in 1987 with the _____ decision

Cabazon

A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is:

Carbon Footprint Calculator

A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is: Greenwashing Calculator Sustainability Calculator Carbon Footprint Calculator Environment Impact Calculator

Carbon Footprint Calculator

A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is: Sustainability Calculator Carbon Footprint Calculator Greenwashing Calculator Environmental Impact Calculator

Carbon Footprint Calculator

A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based of points of origin is:

Carbon Footprint Calculator.

Broadband, Medium band, low band

Categories of bandwidth include?

Military Clubs

Cater to noncommissioned officers and enlisted officers

True

Catered events generally have one host and one bill and most attendees eat the same meal

Which is not considered part of production elements?

Catering

On-premise Catering

Catering at a facility that has its own permanent kitchens and function room is

4 Levels of LEED

Certified (40-49) SIlver (50-59) Gold (60-79) PLatinum (80+)

What does CMP stand for?

Certified Meeting Professional

Which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event: Corporate Event, Charity or Fundraising Event, Association Event, Social Event?

Charity or Fundraising Event

Which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event?

Charity or fundraising event

The traditional greeting here is a bow.

China

Which country is currently expanding and becoming more important to the MEEC industry? A. Japan B. The United States C. China D. South Africa

China

which country is currently expanding and becoming more important to the MEEC industry?

China

Which country is currently expanding and becoming more important to the MEEC industry?

China.

7. Sin of worshipping false labels

Claiming a 3rd party endorsement when no endorsement exists.

Which of the following is the primary difference between club management and hotel management?

Club members feel more ownership of the property than hotel guests

Which of the following is the primary difference between club management and hotel management?

Club members feel more ownership of the property than hotel guests.

Which of the following is the primary difference between club management and hotel management? Clubs are used more frequently than hotels. Hotels offer more services than clubs. Club members feel more ownership of the property than hotel guests. Hotels cost more to operate.

Club members feel more ownership of the property than hotel guests.

which of the following is a primary difference between club management and hotel managent?

Club members feel more ownership of the property than hotel guests.

Key players in club industry

ClubCorp & WCI Communities

Which of the following was NOT one of the ancient wonders of the world? Temple of Artemis at Ephesus Statue of Zeus at Olympia incorrect Colossus of Rhodes in Greece Colosseum in Rome

Colosseum in Rome

Green sheen

Companies making an effort to show that they are adopting green practices regardless of whether their claims are true.

Green Sheen

Companies that are making a concerted effort to show that they are adopting green practices regardless of whether the claims are true

True

Comprehensive general liability policies are the business equivalent of a homeowner's policy that protects the organization against personal injury claims and loss.

Which of the following characteristics would not be considered necessary in a convention and visitors bureau career?

Comprehensive knowledge of classical cooking

CAD stands for: Convention Assisted Design Conference Annual Design Computer Aided Design Computerized Annual Delivery

Computer Aided Design

DMC Field staff includes all but which of the following?

Concierge

Field staff includes all but which of the following?

Concierge

_____ is translated in Germany to "meeting" or "convention".

Congres

_______________ is translated in Germany to "Meeting" or "Convention." A. Congress B. Placce C. GMBH D. Messe

Congress ?

The payment exchanged for the promise(s) stated in a contract is called the:

Consideration

CPSC

Consumer Product Safety Commission- Requires full disclosure of any health hazards linked to chemicals used in household products

_________are expositions that are open to the public.

Consumer Shows

_________are expositions that are open to the public.

Consumer shows

Typically, which of the following consists of bread or pastry, and juice and/or coffee?

Continental Breakfast

Typically, which of the following consists of bread or pastry, and juice and/or coffee?

Continental breakfast

Cities often establish an organization to attract and retain visitors. This is called

Convention and Visitors Bureau

What does our industry refer to as large gatherings with an educational and exhibit or exposition component?

Conventions

What does the MEEC industry refer to as large gatherings with an educational and exhibit or exposition component?

Conventions

Which of the following is not a fixed cost?

Copies of the agenda or program

An example of a MEEC industry portal is: Corbin Ball's website Techsytalk Corbin Ball's website and Techsytalk None of These

Corbin Ball's website and Techsytalk

CSR stands for: Corporate Social Responsibility Community Standards Reporting Corporate Sustainability Reports Carbon Sustainability Reports

Corporate Social Responsibility

Which type of event would include annual meeting, sales meeting, workshop, training meeting, or awards ceremony?

Corporate event

National sales meetings, training meetings, product introductions, and dealer/customer meetings are all examples of what type of meeting?

Corporate meetings

What sector holds the most meetings though many of their meetings are small?

Corporations

Which of these sectors holds more meetings than any of the others, though their meetings are smaller than the meetings of other sectors?

Corporations

Which sector holds the most meetings?

Corporations

An example of a popular ecotourism destination is

Costa Rica

2. Once the meeting objectives are laid out and a budget is determined, the meeting planner should:

Create a Request for Proposal (RFP).

All of the following are benefits of using a volunteer speaker except:

Creates a sense of belonging among the participants

Which of the following does not organize a meeting?

DMP's

Which of the following does not organize a meeting?

DMPs (Dependent Meeting Planners)

what did rich barometer say DAVE stands for when evaluating the location of business, such as restaurant?

Daily traffic count, Accessibility, Visibility, and Entrance

Which convention center does the text give as an example of successfully going green?

David L. Lawrence Center in Pittsburgh

Which convention center does the text give as an example of successfully going green? Ernest Morial Center in New Orleans McCormick Center in Chicago Jacob Javits Center in New York David L. Lawrence Center in Pittsburgh

David L. Lawrence Center in Pittsburgh

which convention center does the text give as an example of successfully going green?

David L. Lawrence Center in Pittsburgh

Which of the following is not a suggestion by the text of an opportunity to go green? Eat local fruits and vegetables Decorate with reusable plastic flowers and plants Decorate with local flowers and plants Chose a local destination

Decorate with reusable plastic flowers and plants

Which of the following is not a suggestion by the text of an opportunity to go green? Decorate with reusable plastic flowers and plants Decorate with local flowers and plants Eat local fruits and vegetables Choose a local destination

Decorate with reusable plastic flowers and plants

Which of the following is NOT a suggestion by the text of an opportunity to go green?

Decorate with reusable plastic flowers and plants.

A professional management company specializing in the design and delivery of events, activities, tours, staffing, and transportation that utilizes extensive local knowledge, expertise, and resources is called a:

Destination Management Company

A service organization within the visitor industry that offers a host of programs and services to meet clients' needs is a

Destination Management Company

A service organization within the visitor industry that offers a host of programs and services to meet clients' needs is a:

Destination Management Company

What is the meaning of the abbreviation DMC?

Destination Management Company

A risk management plan does all but which of the following?

Determines the potential danger a situation may cause

The basic steps in the business process before a DMC is hired include all but which of the following?

Developing a proposal based on the potential client's guidelines

The money that comes out of the pockets of the attendees of a convention is known as:

Direct Spending

Communicating directly with the target customer for an event that will generate a response is:

Direct marketing

Most historians credit the first use of the term "special event" to apply to

Disney's "main street electric parade" created by Robert Jani

Transportation of materials, booths, exhibits, and so on along with their temporary storage in the host city is:

Drayage and Warehousing

Where are fairs and exhibitions most common in the Middle East?

Dubai and Abu Dhabi

Where fairs and exhibitions are most common in the Middle East

Dubai and Abu Dhabi

Knott's Berry Farms

During the 1920s in Buena Park, California, Knott's Berry Farm was a berry farm and a tea room

False

E-Blasts should be used as often as possible to as many users as possible to saturate the market

False

E-blasts should be used as often as possible to as many users as possible to saturate the market. True False

Which of the following should be considered in the calculations for bandwidth needed for a conference?

E-mail kiosks Web conferencing Message centers

What type of meeting is usually led by an expert and allows participants to voice their views and experiences?

Educational Meeting

The first modern casino resort opened in 1941 on the las vegas strip was the

El Rancho Vegas

Full membership at a country club

Enables members to use all the facilities all the time

People of this country do not consider themselves European.

England

False

England is thought to be the center of industry and trade fairs in Europe.

What are the five initial career tracks in the gaming industry?

Entertainment operations, Retail operations, Casino operations, Food & Beverage operations and Hotel operations

_____ is the set of moral principle and values that people use to answer questions about what is right and wrong

Ethics

The trade fair industry has its roots in which region? A. Asia B. China C. Europe D. North America

Europe

Trade fairs began in

Europe

Origins of the trade fair industry

Europe in the Middle Ages

The trade fair industry has its roots in which region?

Europe.

What part of the planning process is often forgotten when applied to meetings?

Evaluating the event

What is parol evidence?

Evidence of an oral agreement

What is parol evidence?

Evidence of an oral agreement.

What does EDPA stand for?

Exhibit Display Producers Association

A utilitarian space designed more for its ability to withstand the abuse of heavy tradeshow traffic than for its beauty is called a(n)?

Exhibition Hall

What does "EMC" stand for?

Exhibition Management Companies

This company provides exhibitions with things such as freight handling, audio, telecommunications needs, storing, installation and more.

Exhibition Management Company

Variable Costs

Expenses that can vary based on the number of attendees are called?

A DMC does not require_______.

Extensive capital

A DMC does not usually require ________ to start their business.

Extensive capitol

In other countries besides the United States, associations play a major role in the organization and sponsorship's of trade fairs.

The "Green Movement" was first started in the late 1940s with environmentalists advocating sustainable management resources and the protection of natural resources after the devastation of World War II.

The term "greenwashing" refers to any misrepresentation by a company that leads the consumer to believe that its policies and products are environmentally responsible, when its claims are false, misleading, or cannot be verified.

The terms "going green" and "sustainability" are often used interchangeably and have identical meanings.

The text states that in general, it is uncertain that the green movement will continue to be a factor in the near future.

Traditionally the MEEC industry in South Africa is concentrated around industrial meetings.

False

Facebook, Twitter, and LinkedIn are the only social media networks available for the planner

What event's purpose is usually related to the agriculture industry and evokes memories of games, attractions, and fun foods: Mardi Gras, Festivals, Fairs, Oktoberfest?

Fairs

A DMO and a DMC are basically the same.

False

A Special Event is defined as a recurring event staged for the purpose of attracting as large an audience as possible.

False

A financial objective of most association meetings is to generate a deficit.

False

A special event is defined as a recurring event staged for the purpose of attracting as large an audience as possible

False

ARS systems are still very expensive for planners to implement. True False

False

According to the text, cities in the Rocky Mountains need to make their profits with special events during the ski season when the most visitors are there.

False

BEO stands for Banquet Event Obligation

False

Both corporate meetings and associate events typically are mandatory.

False

Catered food and beverage generates the major share of hotel revenue, so this is often the biggest concern to hotels.

False

Convention Centers are always profitable.

False

Convention Centers usually have sleeping rooms.

False

Convention centers usually have sleeping rooms.

False

DMC stands for Destination Management Conference.

False

Due to the similarities of purpose, culture, and business, influences have created the same models for meetings and exhibitions in various parts of the world. T/F

False

Facebook, Twitter, and Linkedin are the only social networks available for the planner. True False

False

Fam trips must be carefully designed so that there is no sense of impropriety in the choosing of the family.

False

For many event professionals, Facebook, and not Twitter is the essential conference social tool. True False

False

Hotels always charge for their meeting space.

False

In other countries besides the United States, associations play a major role in the organization and sponsorship's of trade fairs.

False

In other countries besides the United States, associations play a major role in the organization and sponsorships of trade fairs. T/F

False

Incentive-based meetings and events are organized to give incentives for prospective clients to use the DMC's services.

False

It is preferable to list the name of the hotel as contracting party (for example, "New Orleans Acme Hotel") rather than the parent organization (for example, "Acme Hotels Limited").

False

Most meals are catered off-premises during a meeting.

False

Over the years, Service Contractors have not expanded the scope of their activities to match the growing sophistication of MEEC.

False

Parol evidence means evidence of written agreement.

False

Program planning, especially for association meetings, needs to begin only weeks before the actual event.

False

Public exhibitions do not require much promotion to be successful, because exhibitors bring in their own audiences.

False

ROI stands for Revised Organization Investments.

False

The ISO 20121 and ASTM / APEX are basically the only eco-friendly, third-party "green" certifications. True False

False

The M in SMART objectives stand for "Majority"

False

The MEEC industry in Africa has seen significant growth over the past few decades, with the exception of South Africa. T/F

False

The average Orlando M&C attendee tends to fall in the lower socio-economic bracket.

False

The process for hiring service contractors is through a GSC.

False

The purpose of a world trade center is to bring together businesses involved in international trade outside of any governmental input or influence. T/F

False

The site selection process can before meeting/event objectives are developed to get an early start.

False

The terms "going green" and "sustainability" are often used interchangeably and have identical meanings True False

False

The terms "going green" and "sustainability" are often used interchangeably and have identical meanings.

False

The test stated that in general, it is uncertain that the green movement will continue to be a factor on the near future. True False

False

The text identifies the "green" movement as probably more of a fad that will eventually fade away. True False

False

The text recommends that even with the reduction of paper use with electronic documents, there is still a strong need to produce printed materials True False

False

The text states that in general, it is uncertain that the green movement will continue to be a factor in the near future.

False

Today, virtual tools can completely replace actual F2F meetings

False

Today, virtual tools can effectively replace actual site visits.

False

Trade fairsbegan in America during the English Colonial period.

False

Trade shows are exhibits of products and services that are open to the public and may either be part of a convention or stand alone.

False

Traditionally the MEEC industry in South Africa is concentrated around industrial meetings.

False

Twitter is considered a microblog, whose limitation is only 100 characters in an update.

False

Twitter is considered a microblog, whose limitation is only 100 characters in an update. True False

False

Unionized labor is not an important element in putting together an event or tradeshow in Chicago

False

Unionized labor is not an important factor in putting together an event or a tradeshow.

False

Well Brands are generally the most expensive brands of liquor.

False

Well brands are generally the most expensive brands of liquor

False

When planning a menu, you should use your personal preferences.

False

The usual comp room ratio is one free room for every ten

False - one for every 50

The stages of risk management are: preparedness, mitigation, risk, recovery

False - preparedness, mitigation, response, recovery

Due to the similarities of purpose, culture, and business, influences have created the same models for meetings and exhibitions in various parts of the world.

False.

In other countries besides the U.S., associations play a major role in the organization and sponsorships of trade fairs.

False.

The MEEC industry in Africa has seen significant growth over the past few decades, with the exposition to South Africa.

False.

The terms "Going Green" and "sustainability" are often used interchangeably and have identical meanings.

False.

The text states in general, it is uncertain that the green movement will continue to be a factor in the near future.

False.

Wet n' Wild

First major water park in the U.S. In 1998, owner George Millay sold the Orlando Park to Universal Studios Recreation Group

True

Five of the world's top international trade fairs and exhibitions are held in Germany

Germany

Five of the world's top international trade fairs and exhibitions are held in:

Which of the following is NOT one of the five functional areas casino operations? Casino services Marketing Food and Beverage Human Resources

Food and Beverage

country club

Foodservice, a pool, a tennis court, and a golf course are all services offered in a(n)

True

For many years, trade shows and exhibits have used Lead Retrieval Systems to help capture customer information

Professional Clubs

For people in the same profession

FOC

Free Of Charge

Who is the largest GSC?

Freeman

5. Out of all the transportation needed in a budget, which is the least expensive?

Freight shipping.

______ manages the work of line employees

Frontline managers

The two major themes of Epcot are? Tomorrowland and Fantasyland Future World and World Showcase Fantasyland and Adventureland Frontierland and Tomorrowland

Future World and World Showcase

Dining Clubs

Generally located in large city office buildings

Two (generally 2-3 days for each inspection)

Generally, how many site inspections should the planner have?

What is the primary outcome of the responsibilities of a convention and visitors bureau?

Generate and increase revenues for the city

What is the primary outcome of the responsibilities of a convention and visitors bureau?

Generate and increase revenues of a city

European country which is center for trade

Germany

What country is thought to be the center of industry and trade fairs in Europe? A. England B. Germany C.France D.Switzerland

Germany

What country is thought to be the center of industry and trade fairs in Europe?

Germany.

Athletic Clubs

Gives city workers and residents an opportunity to work out, swim, play squash and/or racquetball, and so on

A phrase referring to individual action that a person (or computer) can consciously take to curb harmful effects on the environment through consumer habits, behaviors and lifestyle.

Going Green.

A phrase referring to individual action that a person (or company) can consciously take to curb harmful effects on the environment through consumer habits, behavior, and lifestyle is: Carbon footprint Greenwashing Sustainability Going green

Going green

________________ meetings are different from every other type of conference

Government

________________ meetings are different from every other type of conference.

Government

Most convention centers are owned by:

Government public agencies

The most visited National Park is Death Valley Great Smokey Mountains Grand Tetons Yosemite Yellowstone

Great Smokey Mountains

The most visited U.S. National Park is

Great Smokey Mountains

The most visited U.S. National Park is:

Great Smokey Mountains

True

Hannover Fair in Germany, the world's largest exhibition venue consists of over 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities.

True

Hannover Fair in Germany, the world's largest exhibition venue, consists of over 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities

in order to help turn Starbucks around Howard Shultz did what extraordinary thing on February 26, 2008?

He closed every starbucks in the United States for retraining on how to make expresso

Brazil

Here, the hand signal where the thumb and forefinger form a circle is considered a vulgar or obscene gesture.

Which company originally opened its theme park for employees to relax and have fun when they were not on the job

Hershey's

Which company originally opened its theme park for employees to relax and have fun when they were not on the job? Disney Busch Gardens Six Flags Hershey's

Hershey's

Premium Brands

High-quality, expensive liquors such as Crown Royal or Hanger one Vodka are known as

According to the Event Solutions Black Book, what is the most popular site for holding events?

Hotel/resort

What is a well brand?

House liquor

The _______ has developed a specific set of guidelines as to what constitutes a conference center.

IACC

This body has developed a specific set of guidelines as to what constitutes a "Conference Center" as opposed to other types of meeting facilities:

IACC

True

If a Japanese person gives you a gift, do not throw away the wrapping or tear it up. It is considered part of the gift

The Federal Copyright Act states that when music is "performed," royalties must be given to those who own the copyright of that music. The exception to this rule is:

If the music is being played over a single home-style radio or TV

Dollywood

In 1961, a small attraction with a Civil War theme called Rebel Railroad opened its doors to the public

True

In Japan you present your business card Japanese side up.

Acceptance Risk

In general all risk falls into four categories. Which is not a category:

True

In most Arabic countries the left hand is considered dirty, so do not eat or accept anything with this hand

False

In other countries besides the United States, associations play a major role in the organization and sponsorship's of trade fairs

Stands

In other countries they may call exhibits:

In a Las Vegas style casino resort the main difference between the blackjack tables and the poker tables is:

In poker the players bet against each other and the house keeps a portion of each pot

Personal Selling

In the promotional mix, which is the element that is defined as when a seller attempts to assist and/or persuade prospective event attendees person to person:

What are the trips that companies reward their top performers based on stated criteria?

Incentive Trips

What are the trips that companies reward their top performers based on stated criteria?

Incentive trips

Fraternal Clubs

Includes many special organizations, such as the Veterans of Foreign Wars, Elks, and Shriners

IGRA stands for

Indian Gambling Regulatory Act

IGRA stands for:

Indian Gaming Regulatory Act

IGRA stands for: International Gaming Regulatory Act Intermediary Gaming Regulatory Act Indian Gaming Regulatory Act Indian Gambling Regulatory Act

Indian Gaming Regulatory Act

Which of the following terms means the physical environment, such as roads, water, and electricity?

Infrastructure

ICCA

International Congress and Convention Association- Handling, transporting, and accommodating international events.

What does ISES stand for?

International Special Events Society

_________________ are created by grouping standard booths together into blocks of four, nine, or larger configurations. They have aisles on four sides and can be an excellent format for a medium-size company.

Island booths

In Japan you present your business card: A. After dinner; B. With a handshake; C. Japanese side up; D. Before dinner

Japanese side up

First LEED platinum building

King Pavilion 2010 State Gym 2012

The largest single cost for airline operations is

Labor

Whether a city is unionized is a factor in these costs

Labor Costs

From the early 1940's until 1976, what city had a virtual monopoly on the gaming entertainment business?

Las Vegas

From the early 1940s until 1976 what city had a virtual monopoly on the gaming entertainment business? Atlantic City New Orleans Las Vegas Reno

Las Vegas

From the early 1940s until 1976, what city had a virtual monopoly on the gaming entertainment business?

Las Vegas

We reviewed the top 10 meeting destinations in the US. Which of the DMO's we discussed does not rely on membership dues to fund it?

Las Vegas

A technology that has been used to capture customer information at events is:

Lead Retrieval System.

Which of these is not one of the six key elements involved in the cost of the event?

Legal Costs

What are the caveats when using Wi-Fi technology?

Limited capacity and security issues

Which of the following usually has the biggest effect on attendance?

Location

Which of these is not a compelling reason why company sponsorships are growing?

Loosening of restrictions

The central database that DMAI provides for a DMO's use is called:

MINT

Meeting Planning as a recognized profession did not really develop until 1972 when ______ was founded.

MPI

______ has become the highest grossing casino market in the world

Macau

______ has become the highest grossing casino market in the world.

Macau

_______ has become the highest grossing casino market in the world.

Macau

_______ has become the highest grossing casino market in the world. Macau Atlantic City Las Vegas Mexico City

Macau

A key difference between corporate and association meetings is that attendance is often:

Mandatory for corporate meetings

The use of computer software starts with:

Mapping out the timetable for the meeting

This includes the costs of attracting attendees.

Marketing Costs

As discussed in class, Surf Expo is an example of a _______which has set appointments between buyers and sellers.

Marketplace Show

What US convention center is successfully going green?

McCormick Place

What US convention center is successfully going green?

McCormick Place, Chicago

Which of the following is not a SMART objective?

Meaningful

Which of the following should take place before the RFP?

Meeting objectives are clearly defined, and The basic location and logistics are drafted.

Which of the following is not one of the seven major divisions of the hospitality industry?

Meetings

Needs Analysis

Method of determining expectations for a particular meeting/event

Time period of the beginnings of the trade fair industry

Middle ages in Europe

Program planning for associations usually begins:

Months and sometimes years before the event

False

Most meals are catered off-premise during a meeting.

We discussed the average consumer profile for Orlando Meeting attendees. Which of the following statements is FALSE?

Most stay in mid-price hotels

Using the attached Florida Ballroom file answer the following question. What type of seating would you recommend for a networking reception of 800 in this space?

Mostly use cocktail highboy tables with some rounds of 8

In 1916, which of the following organization was founded to conserve park resources and to provide for their use by the public

National Park Service

In 1916, which of the following organizations was founded to conserve park resources and to provide for their use by the public?

National Park Service

In 1916, which one of the following organizations was founded to conserve park resources and to provide for their use by the public? American Park Service New England Association of Park of Superintendents National Park Service Recreation Management

National Park Service

NFC stands for:

Near Field Communication

Country Clubs

Nearly all have one or more golf courses (possibly swimming pools & tennis courts), a clubhouse, lounges, bars & restaurants, banquet facilities

Which of the following event management skills would be characterized by the process by which a meeting planner and supplier reach an agreement on the terms and conditions that will govern their relationship?

Negotiating skills

What operation is typically described as having a bar, a restaurant, and less than 16 electronic gambling devices?

Nevada-style gaming tavern

What operation is typically described as having a bar, restaurant, and less than 16 electronic gambling devices?

Nevada-style gaming tavern

What operation is typically described as having a bar, restaurant, and less than 16 electronic gambling devices? sports book Nevada-style gaming tavern mini-casino theme restaurant

Nevada-style gaming tavern

Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States?

New Orleans

In October 2008 Howard Shultz spent $32.5 million to bring all 11,000 restaurant managers and partners to _____ for a meeting to explain how he planned to turn the company around.

New Orleans, LA

Using the attached Florida Ballroom file answer the following question. You have a group of 600 and need to plan a general session with classroom style seating in the morning immediately followed by 6 concurrent breakout sessions, each session accommodating up to 110 people? Can this ballroom accommodate your needs?

Campus Sustainability Day is held in which month?

October

Which of the following "communities of practice" is not built during a meeting/gathering?

Off-site venues

All of the following are general services that DMOs provide to meeting professionals except:

Offering recommendations for the best hotel deals

Catering at a facility that has its own permanent kitchens and function rooms is:

On-premise catering

True

One of the first online tools to develop for the MEEC industry was online RFP's in the mid to late 1990's

Social membership at a country club

Only allows members to use the social facilities, including lounges, bro and restaurants, and possibly pools and tennis courts

Proprietary Clubs

Operate on a for-profit basis; owned by corporations or individuals; individuals wanting to become members purchase a membership, not a share in the club

True

Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers

True

Outside the U.S., the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers.

LegoLand

Owned and operated by the Lego Group Marketed toward young families

Gary Loveman, chairman, president and CEO of Cesears entertainment earned a ______ degree from

PHD Massachusetts institute of technology

Most DMO's we discussed use a funding model commonly known as a ____?

PPP

Which booth type is made up of four or more standard booths back to back with aisles on three sides?

Peninsula

England

People of these people do not consider themselves European.

The so called "triple bottom line" of reasons to go green is called:

People, Planet, Profit.

The so-called "triple bottom line" of reasons to go green is called: Water, Waste, and Wishes Recycle, Reuse, and Restoration People, Planet, and Profit Paper, People, and Privacy

People, Planet, and Profit

Triple bottom line of going green

People, planet and profit

The so-called "triple bottom line" of reasons to go green is called:

People, planet, and profit.

Attrition clauses are also called:

Performance clauses and Slippage clauses

The Liberty Bell resides in which city?

Philadelphia

The Liberty Bell resides in which city? Washington, D.C. Baltimore Philadelphia New York City

Philadelphia

Private Clubs

Places where members gather for social, recreational, professional, or fraternal reasons

Carbon Footprint Calculator

Planners can see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin. Planners can then offer options for attendees to offset carbon emissions

Carbon Footprint Calculator

True

Planners need to think about internet bandwidth during negotiations with hotels

True

Planners need to think about internet bandwidth during negotiations with hotels.

Three Years

Planning for the annual meeting begins how long in advance?

An example of a carbon offset program is: Buying Carbon Planting Trees APEX None of These

Planting Trees

Which of the following is not an example of a corporate meeting?

Political convention

An intimate presentation most often used to share research within academic or medical conferences:

Poster Session

Argentina

Pouring wine here with your left hand is a major insult here.

Which of the following is not one of the "Triple Bottom Lines": Planet Prediction People Profit

Prediction

High-quality, expensive liquors such as Crown Royal or Hanger One Vodka are known as:

Premium brands

What is a plated buffet?

Preplated food on a buffet table, which guests pick up

All of the following items are contained on a RFP except:

Price of rooms

University Clubs

Private clubs for alumni or alumnae

We discussed the 4 P's of marketing in class. The upcoming Bridal Expo some of your classmates are planning would best be considered a ________ element?

Product

This includes the costs associated with staging an event.

Production Costs

PCO

Professional Congress Organizers - Represents the client in dealing with the DMO, DMC, Hotel, Transportation Company, and other suppliers

What group or market sector is the greatest percentage of convention center utilization: Exposition trade shows, Government and social services, Educational, Professional and trade shows, Religious?

Professional and trade shows

________________ provide(s) training, certification, networking, and assistance with business plans and other consulting services for their members.

Professional associations

Which of the event management skills aids in completing projects on time and within budget, where parts of an event can be managed as separate components?

Project management skills

We discussed the 4 P's of marketing in class. The upcoming Ford events at UCF some of your classmates are planning would best be considered a ________ initiative for Ford Motor company?

Promotional

After receiving an RFP, interested suppliers will then send a ______ to the planner which outlines their offerings and pricing for the planner's consideration.

Proposal

Yacht Clubs

Provides members with moorage slips, where their boats are kept secure

All of the following are specific services that DMOs provide to meeting professionals except:

Providing security for the event

The technology used in interactive name-tags is called:

RFID

When planning a meeting or event, planners will develop a(n) ___ which will detail their program needs to submit to suppliers, often including CVB's and DMC's, for consideration and response.

RFP

RFID stands for

Radio Frequency Identification Device

RFID stands for:

Radio Frequency Identification Device

RFID stands for: Radio Frequency Identification Device Registration Frequency identification Device Registration From Internet Device Radio Frequency Internet Device

Radio Frequency Identification Device

RFID stands for:

Radio Frequency Identification Device.

RSS stands for:

Really Simple Syndication

refreshment of strength and spirit

Recreation is defined as

Attrition penalties are:

Relevant when a meeting uses less than the contracted number of sleeping room nights

Depending on the type of event, there may be a daily charge as a part of these costs.

Rental Costs

What is an RFP?

Request for Proposal.

Which of these is most likely to be owned by a family or a closely held corporation?

Retreat facility

True

Room block means to set aside a certain number of rooms for an event/meeting

Very small, interactive sessions designed to cover very specific tops of interest, usually with no more than 12 people is a:

Roundtable

Which groups tend to be the most price sensitive?

SMERF

Which of the following events would not be considered a special event: Wedding, Sales Meeting, Convention, Festival?

Sales Meeting

What attraction features more than 700,000 exotic plants?

San Diego Zoo

What attraction features more than 700,000 exotic plants? Walt Disney World The National Aquarium San Diego Zoo Hershey's

San Diego Zoo

Which theme park company is dedicated to preserving marine life and uses innovative programs to research wildlife dilemmas? Disney Universal Studios Six Flags America Sea World Parks Knott's Berry Farm

Sea World Parks

Hands Service

Seated guests are served by a server wearing white gloves

Servers wearing white gloves pass trays of hot hors d'oeuvres to guests.

Seated guests are served by a server wearing white gloves.

What is hand service?

Seated guests are served by a server wearing white gloves.

A virtual reality program that never really took off was: Fake Life First Life Second Life Lush Life

Second Life

This cost may be higher or lower depending on if you need more than just a guard stationed at the entrance

Security Costs

Which gathering involves a group of advanced students who study under an expert or professional?

Seminar

Anyone who provides a product or service for the exhibitor or show management during the actual show or conference is known as a____:

Service contractor

Seasonality is a big factor in setting rates. The gap between the high occupancy season and low occupancy season is called a(n)?

Shoulder

The gap between the high-occupancy days in a convention's room pickup pattern is called a(n):

Shoulder

The general service contractor is hired by the _________ to handle general duties necessary to produce the show on-site.

Show Manager

The General Service Contractor is hired by the ________ to handle general duties necessary to produce the Show on-site.

Show manager

The general service contractor is hired by the _________ to handle general duties necessary to produce the show on-site.

Show manager

What is both a convention center's strength and weakness?

Size

The primary business for most hotels is?

Sleeping Rooms

The primary source of hotel revenue is:

Sleeping room revenue.

What does a convention center not have?

Sleeping rooms

The text gives the example of a green initiative pursued by GMIC/CTW that involved reusing which amenities at hotels?

Soap and shampoo

The text gives the example of a green initiative pursued by GMIC/CTW that involved reusing which amenities at hotels? Bottled water Linens and towels Soap and shampoo Pencils and paper

Soap and shampoo

. The text gives the example of a green initiative pursued by GMIC/CTW that involved reusing which amenities at hotels?

Soap and shampoo.

What does "SMERF" stand for?

Social Military Educational Religious Fraternal

False

Social media and mobile devices have become a distraction in events and event management

Which of following are the SMART objectives?

Specific, Measurable, achievable, relevant, time bound

Opening ceremonies, halftime, and postgame shows would be part of what kind of special event?

Sporting event

A ________ is based on a 10' × 10' grid with smallest allowable exhibit being that size.

Standard Booth

A(n) ___________ is based on a 10' x 10' grid with the smallest allowable exhibit being that size.

Standard Booth

In other countries they may call exhibits:

Stands.

GatorLand

Started when Owen Godwin built an alligator pit in his backyard After World War II, Godwin bought a 16-acre plot located off Florida's second most traveled highway Provides a close-up view of Florida's animals in their native habitat

When is a good time to hold a music festival in Colorado to drive additional visitation during shoulder seasons?

Summer Off-Season months to utilize space and rates

When is a good time to hold a music festival in Colorado?

Summer off-season months to utilize space and rates

All of the following tasks are associated with general service contractors except:

Supervising exhibitors

All of the following tasks are associated with service contractors except:

Supervising exhibitors

________________ refers to the implementation of practices and procedures that will help conserve both the natural environment and the special event space.

Sustainable event tourism

When giving gifts here, do not give away knives - it is considered bad luck.

Switzerland

A future trend of green meetings will be that many national governments will likely demand that meetings and events they organize and sponsor incorporate "green elements" and that these elements are measurable.

According to the text, it makes good business sense to go green, and companies that choose to do so are reporting higher gross margins, higher return on sales, higher return on assets, and a stronger cash flow than their less sustainable competitors.

CSR stands for Corporate Social Responsibility.

Corporate Social Responsibility refers to a widespread approach where organizations consider the long-term interest of the communities in which they operate and take responsibility for the impact of their actions on employees, customers / members, the community, and the environment.

Five of the world's top international trade fairs and exhibitions are held in Germany.

If a Japanese person gives you a gift, do not throw away the wrapping or tear it up. It is considered part of the gift.

In most Arabic countries the left hand is considered dirty, so do not eat or accept anything with this hand.

Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers.

The Certification in Green Meetings & Events (CGME) is designed to assist meeting professionals with all stages of the meeting planning process in a way that promotes social and environmental responsibility.

The growth of the European Union and the Euro and the removal of trade barriers and tariffs have helped the European trade fair and exhibition industry to grow.

The term "green" is usually product or service specific rather than general.

Today, Europe is the focal point of international trade fairs and exhibitions.

Trade fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates.

Asian cities backbone of trade fairs and exhibitions

Taiwan and Singapore

This may include costs for keynote speakers.

Talent Costs

Which of the following is not an example of direct revenues?

Taxes

Disassembling booths and packing them into crates and onto trucks is called:

Teardown

ISO 20121 was created to coincide with what event? The 2012 US Presidential election The 2012 Super Bowl The 2012 Tour de France The 2012 London Olympics

The 2012 London Olympics

The elderly

The American with disabilities act applies to all of the following except:

True

The Certification in Green Meetings and Events (CGME) is designed to assist meeting professionals with all stages of the meeting planning process in a way that promotes social and environmental responsibility.

False

The M in SMART objectives stands for "majority"?

An example of a hallmark event is:

The Olympics

The country that is number one in world-wide tourism revenue is

The United States

Which major tourist country destination does NOT have a cabinet-level official for tourism?

The United States

Marketing committee

The ______ is responsible for creating releases that will be sent to professional publications.

What is an exhibition appointed contractor?

The company that is appointed by the exhibitor

The internal management structure of a club is governed by what?

The corporation's articles of incorporation and bylaws

When should information about the next year's meeting be ready to go live online? At most one month after the meeting The day this year's meeting concludes At most one week after the meeting At most six months after the meeting

The day this year's meeting concludes

The Americans with Disabilities Act applies to all of the following except:

The elderly.

If the music is being played over a single home-style radio or TV

The federal copyright act states that when music is "performed," royalties must be given to those who own the copyright of that music. The exception to this rule is:

True

The growth of the European Union and the Euro and the removal of trade barriers and tariffs have helped the European trade fair and exhibition industry to grow

The "who" of the planning progress is?

The host organization of the event

All of the above (Meeting room rental, Food and beverage and Staff sleeping rooms)

The hotel budget includes which of the following?

In which of the following situations can a meeting planner use a cancellation without having to pay damages?

The hotel ownership or management changes, the meeting size outgrows the hotel, and the hotels quality rating changes

Which of the following does not need to be contained in a valid written contract?

The mailing addresses of the parties.

Walt Disney World

The most popular destination resort in the world is

APEX Green Meetings Standards

The new standards for green meetings will be called:

Green Seal

The organization is science-based standard development and certification body that meets criteria for third-party certifiers of the U.S. Environmental Protection Agency?

Which of the following is not a part of a fam-trip?

The planner's association or company is legally obligated for the expenses.

True

The purpose of a WTC is to bring together businesses and government agencies.

According to the text, which of the following is not one of the "Six Sins of Greenwashing"? The sin of political correctness The sin of the hidden trade-off The sin of worshipping false labels The sin of fibbing

The sin of political correctness

False

The site selection process can done before meeting/event objectives are developed to get an early start?

People, Planet, and Profit

The so-called "tripe bottom line" of reasons to go green is called?

False

The stages of risk management are: preparedness, mitigation, risk, recovery.

An RFID

The technology used in interactive nametags is called?

China

The traditional greeting here is a bow.

False (In general com room ratio is 1 free room for every 50.)

The usual comp room ratio is one free room for every ten.

All of the following are reasons why DMOs are valuable to a meeting planner except:

Their rates are competitive with those of other industries.

Which parks create the atmosphere of another place and time?

Theme parks

Which parks create the atmosphere of another place and time? Theme parks Private clubs National parks Zoos

Theme parks

Well Brands

There are also known as "house liquors"

In which way do corporations fund their meetings?

They include meeting costs in their operating budget

Plated/ American Style Service

This is the most functional, most common, most economical, and most efficient type of service?

Talent Cost

This may include costs for keynote speakers

What is the definition of a meeting planner?

Those people who plan and organize gatherings.

What is the purpose of WTC?

To bring together business and government agencies.

What is the top reason to have a meeting face to face?

To learn from peers

What is the overall job of a DMO?

To sell a destination

What type of permit is not used for staging a special event?

Tobacco/Smoking permit

True

Today, Europe is the focal point of international trade fairs and exhibitions

False

Today, virtual tools can completely replace actual Face-to-face meetings.

False

Today, virtual tools can effectively replace actual site visits

DMCs do not serve:

Tour groups with random participants

An event where suppliers present goods to business buyers and is not open to the public is a

Trade Show

An event, not open to the public, where suppliers present goods to business buyers is a(n):

Trade Show

Time period of the beginnings of the trade fair industry

Trade began in the middle ages in Europe. They essentially had a farmers market. Today, they are still the focal point for trade.

True

Trade fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates

What is a typical business-to-business event?

Trade show

Which of the following would be considered business travel?

Trade shows and expositions

What is meant by a "right to work" state?

Trades people are not required to be in a union

What is meant by a "right to work" state?

Trades people are not required to be in a union.

False

Traditionally the MEEC industry in South Africa is concentrated around industrial meetings

Dr. Martin Luther King Jr. was an example of what specific type of leadership: Peer led, Transactional, Experienced, Transformational, Incentive?

Transformational

Dr. Martin Luther King, Jr. was an example of what specific type of leadership?

Transformational

Which statement is false with regard to travel agencies?

Travel agents make their money by charging the provider a fee.

private swimming pools

Trends in recreation and leisure include all but

A force majeure or Act of God clause permits either party to terminate the contract without damages if fulfillment of the obligations imposed in the agreement is rendered impossible by occurrences outside of the control of either party.

True

A needs analysis is a method of determining the expectations for a particular meeting.

True

A planner's greatest concern when planning an outdoor event is the weather.

True

According to class discussion, the majority of revenue generated from Meetings, Conventions, and Expositions comes from registration fees.

True

According to data recently shared in class, 85% of Meeting and Event programs are booked in facilities that offer sleeping rooms.

True

According to the food consumptions guidelines in this chapter, a heavy eater will eat 16 + hors d'oeuveres in a 2-3 hour reception with no dinner following.

True

According to the text, It makes good business sense to go green, and companies that choose to do so are reporting higher gross margins, higher return on sales, higher return on assets, and a stronger cash flow than their less sustainable competitors. True False

True

According to the text, a presidential inauguration is an example of a special event.

True

As a meeting planner, cost of transportation and lodging is an important consideration when choosing a city.

True

Attrition clauses (sometimes referred to as performance or slippage clauses) provide for the payment of damages to the hotel when a meeting organizer fails to fully utilize the room block specified in the contract.

True

CSR stands for Corporate Social Responsibility True False

True

CSR stands for Corporate Social Responsibility.

True

CSR stands for corporate social responsibility

True

Catered events generally have one host and one bill and most attendees eat the same meal.

True

Cities derive more than 50% of their income from MEECs.

True

Comprehensive general liability (CGL) policies are the business equivalent of a homeowner's policy that protects the organization against personal injury claims and loss

True

Consolidation shows are open to both industry buyers and the general public.

True

Conventions can be held anywhere there is space.

True

Corkage is defined as the fee added to liquor brought into the hotel but not purchased from the hotel.

True

Corporate Social Responsibility refers to a widespread approach where organizations consider the long-term interest of the communities in which operate and take responsibility for the impact of their actions on employees, customers/members, the community, and the environment. True False

True

DMCs must be legally insured for business liability as well as workers' compensation and automobile insurance.

True

DMO stands for Destination Marketing Organization.

True

DMOs are synonymous with Convention and Visitor's Bureaus (CVBs).

True

Every show organizer should have a crisis management plan that addresses the more likely types of emergencies, such as fire, food-borne illness, demonstrations, bomb threats, terrorism, and natural disasters.

True

Five of the world's top international trade fairs and exhibitions are held in Germany.

True

Five of the world's top international trade fairs and exhibitions are held in Germany. T/F

True

For an offer to be accepted, the acceptance must be unequivocal and in the same terms as the offer.

True

Hannover Fair in Germany, the world's largest exhibition venue, consists of 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities

True

If a Japanese person gives you a gift, do not throw away the wrapping or tear it up. It is considered part of the gift.

True

If a Japanese person gives you a gift, do not throw away the wrapping or tear it up. It is considered part of the gift. T/F

True

In most Arabic countries the left hand is considered dirty, so do not eat or accept anything with this hand.

True

In order to keep visitors in the Disneyland park at night, Walt Disney designed a "Special Event" called the Main Street Electric Parade.

True

In the United States, federal antitrust laws prohibit DMOs from discussing pricing policies with hotels under consideration.

True

Many hoteliers, particularly those who have been in the industry for many years, sum up meeting negotiations with this simple maxim: "Dates, Rates and Space - You Can Only Have Two."

True

Meeting planners can both access their organizations' post-convention history and receive reports via DMAI's Meeting Information Network (MINT) database

True

Meeting planners can both access their organizations' post-convention history and receive reports via DMAI's Meeting Information Network (MINT) database.

True

Meetings and events can be held basically anywhere that there is space.

True

One bar or bartender per every 100 guests is standard and recommended.

True

One of the first online tools to develop for the MEEC industry was online RFP's in the mid to late 1990's. True False

True

Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers.

True

Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers. T/F

True

Outside the U.S., the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transpotation company, and other suppliers.

True

Planners need to think about internet bandwidth during negotiations with hotels

True

Planners need to think about internet bandwidth during negotiations with hotels. True False

True

Room block means that to set aside a certain number of rooms for an event/meeting

True

Specialty service contractors deal with a specific area of show production while the GSC tends to be broad and generic.

True

Target marketing is best understood by clearly defining who wants to attend a certain type of event.

True

Target marketing is the best understood by clearly defining who wants to attend a certain type of event.

True

The DMAI is the only association that exclusively represents DMOs.

True

The DMAI offers meeting professionals an RFP site to seek professional assistance in planning a meeting.

True

The General Service Contractor is hired by the owner of the company that is in the show to handle the general duties necessary to produce the Show on site.

True

The Latin term E-venire means outcomes.

True

The SMART approach of writing effective meeting goals stands for Specific, Measurable, Achievable, Relevant, and Time.

True

The association's board of directors typically meets several times a year to provide collective advice and direction to the association. These meetings are known as board meetings.

True

The best day of the week to attract news crews is Friday because it is usually a quiet news day. Saturday and Sunday have even fewer distractions, but most stations do not have enough news crews working the weekend who can cover an event.

True

The first stage of the sales process of DMC's is to discover new business opportunities and pursue those leads.

True

The first thing a planner needs to determine is (1) Who is the group? and (2) Why are they here?

True

The growth of the European Union and the Euro and the removal of trade barriers and tariffs have helped the European trade fair and exhibition industry to grow.

True

The largest percentage of a DMC's business is usually transportation.

True

The number-one reason attendees voluntarily go to events is for networking.

True

The term "Web 2.0" refers to all of the online tools where the operative word is interactivity.

True

The term "green" is usually product or service specific rather than general.

True

The text gives the advice not to accept something just because it is preprinted on the contract or the proposal is given to you by the other party.

True

The text gives the advice to never sign a contract in which major items like room rates are left to future negotiation.

True

The text recommends that a way to save money on food and beverage is to make receptions shorter - reducing the before dinner reception from two hours to one.

True

The text recommends that a way to sve money on food and beverage is to make receptions shorter - reducing the before dinner reception from two hours to one.

True

The three phases of planning that a company's trade show manager must address are ensuring that everything arrives at the exhibition on time; establishing the objectives the company wants to accomplish; and planning for the exhibit operation.

True

Today, Europe is the focal point of international trade fairs and exhibitions.

True

Today, Europe is the focal point of international trade fairs and exhibitions. T/F

True

Trade fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates.

True

Trade fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates. T/F

True

Tradeshows are ideal for introducing new products or concepts.

True

Two meeting-specific uses for RFIDs are CEU tracking and Internet message centers.

True

Two meeting-specific uses for RFIDs are CEU tracking and internet message centers.

True

Under Family Style/English Service, guests are seated, and large serving platters and bowls of food are placed on the dining table by the servers. Guests pass the food around the table, and a host often will carve the meat.

True

VoIP (Voice over Internet Protocol) is the term used for your high speed internet connection to make and receive phone calls.

True

VoIP (Voice over Internet Protocol) is the term used for your high speed internet connection to make and receive phone calls. True False

True

Web-based apps are more like mobile web sites, optimized for the smaller screen. True False

True

While DMC's may be involved in site inspections, they do not usually organize nor sponsor them. That responsibility lies with the DMO in the locale.

True

two meeting-specific uses for RFIDs are CEU tracking and internet message centers. True False

True

True.

CSR stands for corporate Social Responsibility.

True.

Five of the worlds top international trade fairs and exhibitions are held in Germany.

True.

If a Japanese gives you a gift, you do not throw away the gift wrapping or tear it up. It is considered part of the gift.

True.

Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other supplies.

True.

The certification in Green Meetings and Events (CGME) is designed to assist meeting professionals w/ all stages of the meeting planning process in a way that promotes social and environmental responsibility.

True.

The text states in general, it is uncertain that the green movement will continue to be a factor in the near future.

True.

Trade Fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates.

True.

How long should a typical dinner event last?

Two hours

True

Two meeting-specific uses for RFIDs are CEU tracking and internet messages

The best event websites integrated a ___________ strategy. Four-way One-way Two-way Three-way

Two-way

1. Generally, how many site inspections should the meeting planner have?

Two.

An important issue raised by the rise of online registration for events is:

Unexpected added expense and Integration of data

UFI

Union of International Fairs- publishes regular, impressive stats about the international trade fair industry

European country which is the center for trade

United Kingdom

What organization supports the World Tourism Organization?

United Nations

Cultural tourism or World Heritage sites are often designated by

United Nations Educational, Scientific, and Cultural Organization

Cultural tourism or World Heritage sites are often designated by

United Nations Educational, Scientific, and Cultural OrganizationRecreation is defined as:

The country that is number 1 in tourism revenue is

United States

Which major tourist country destination does NOT have a cabinet-level official for tourism?

United States

Which destination attraction is known for its success in adapting movies into thrill rides

Universal Studios

Which destination attraction is known for its success in adapting movies into thrill rides?

Universal Studios

Which destination attraction is known for its success in adapting movies into thrill rides? Universal Studios Disneyland Hershey's Sea World

Universal Studios

Careers in the MEEC industry include all of these except:

Urban Planner

4. Sin of irrelevance

Using or referencing products that don't make sense; water-conserving light bulb.

government-sponsored recreation

Various levels of government that constitute _______ intertwined, yet distinct, in the parks, recreation, and leisure services

A public gambling house was legalized for the first time in 1626 in

Venice

A public gambling house was legalized for the first time in 1626 in England Venice North America Paris Russia

Venice

A statement that clearly defines the who, what, when, where, and why of an event is a:

Vision Statement

A statement that clearly defines who, what, when, where and why of an event is a _____ and it is usually crafted in the ____ stage:

Vision statement, research

True

VoIP (Voice Over Internet Protocol) is the term used for your high speed internet connection to make and a receive phone calls

VOIP stands for:

Voice Over Internet Protocol.

membership restrictions

Voluntary organizations have all the following characteristics EXCEPT:

noncommercial recreation

Voluntary organizations, armed forces, and employee recreation fall under

The most popular destination resort in the world is

Walt Disney World

The most popular destination resort in the world is Universal Studios Knott's Berry Farm Six Flags Walt Disney World

Walt Disney World

Which theme park allows faculty members to intern?

Walt Disney World

Which theme park allows faculty members to intern? Universal Studios Dolly World Hershey's Busch Gardens Walt Disney World

Walt Disney World

The price for drayage is based on:

Weight

False

Well brands are generally the most expensive brands of liquor.

Which park is considered to be the first major water park opened in the United States? Sea World Blizzard Beach Wet 'n Wild Six Flags

Wet 'n Wild

Which park is considered to be the first major water park opened in the United States?

Wet n Wild

Europe

What area is the focal point of International trade fairs and exhibitions today?

America

What country enforces ADA?

Leadership in Energy and Environmental Design

What does LEED stand for?

ICCA

What is considered the global community for the world's convention industry?

Everything (food, room rates)

What is negotiated when planning a meeting/event?

Meet with key personnel

What should happen in the second site inspection?

Outcome

What the Latin term E-venire means

When they are nonprofit organizations

When can association be exempt from city and state taxes?

Once budget is determined

When does the RFP get created?

Switzerland

When giving gifts here, do not give away knives- it is considered bad luck.

When can an association be exempt from city and state taxes?

When the association is part of a government chain.

Hershey's

Which company originally opened its theme park for employees to relax and have fun when they were not on the job?

David L. Lawerence Center in Pittsburgh

Which conventions center as an example of successfully going green?

Site Selection

Which is the biggest use of the Internet in the MEEC industry?

Copies of the agenda program

Which of the following is NOT a fixed cost?

The Preamble

Which of the following is NOT a part of the ESG document?

Decorate with reusable plastic flowers and plants

Which of the following is NOT a suggestion by the text of an opportunity to go green?

Attendee-related cost

Which of the following is NOT considered indirect cost?

They may not adequately prepare for the presentation, they may not be good presenters, they may have a personal agenda about the topic, all of the above are challenges

Which of the following is identified as a challenge of using volunteer speaker?

All of the above (ISU Campus Sustainability, American Red Cross, clean the world)

Which of the following is not an example of Experiential CSR?

Colosseum in Rome

Which of the following was NOT one of the wonders of the ancient world?

-WTCs service more than 750,000 international businesses. -There are over 300 world trade centers. -There are WTCs in 100 countries.

Which of these is not a correct statistic about world trade centers?

An RFID

Which of these tools is NOT a type of e-marketing? E-blasts, blogging, podcasting An RFID

Theme parks

Which parks create the atmosphere of another place and time? Select one:

Walt Disney World

Which theme park allows faculty members to intern?

Gourmet dining and increased restaurant revenues for casinos began in 1992 with

Wolfgang Puck

Gourmet dining and increased restaurant revenues for casinos began in 1992 with Wolfgang Puck Emeril Lagasse Jacques Pepin James Beard

Wolfgang Puck

Gourmet dining and increased restaurant revenues for casinos began in 1992 with

Wolfgang puck

What does the MEEC industry refer to as large gatherings with an educational and exhibit or exposition component?

Workshops

The leading international organization in the field of travel and tourism is

World Tourism Organization

WTCA

World Trade Centers Association - Promotes the concept of World Trade Centers to bring together business and government agencies; not-for-profit

The leading international organization in the field of travel and tourism

World tourism organization

Using the attached Florida Ballroom file answer the following question. You have a group of 1,400 and need to plan a general session. Will the Florida Ballroom accommodate your group?

Yes, but only with Theater Seating

What questions should you ask when planning a special event?

You should ask all of these questions

Ausstellung

_____ is translated in Germany as "consumer Show"

Congress

_____ is translated in Germany as "meeting" or "convention"

Ausstellung

________________ is translated in Germany to "Consumer Show."

All of the following are trends in tourism EXCEPT:

a decrease in cost of air travel

All of the following are trends in tourism EXCEPT:

a decrease in the cost of airline travel

The total amount wagered in gambling is called

a handle

The total amount wagered in gambling is called a handle the win a bet a wager

a handle

a FAM trip is:

a trip to do a site inspection for an event and get to know the area

Epcot

a unique, permanent, and ever-changing world's fair with 2 major themes: Future World and World Showcase

The first metropolitan park system was established in a. Boston in 1892 b. Philadelphia in 1869 c. Washington, D.C. in 1898 d. Baltimore in 1902

a. Boston in 1892

CAD stands for: a. Computer Aided Design b. Convention Assisted Design c. Conference Annual Design d. Computerized Annual Delivery

a. Computer Aided Design

___ is translated in Germany as "Meeting" or "convention" a. Congress b. Placce c. GMBH d. Messe

a. Congress

Which of the following is NOT a suggestion by the text of an opportunity to go green? a. Decorate with reusable plastic flowers and plants b. Decorate with local flowers and plants c. Eat local fruits and vegetables d. Choose a local destination

a. Decorate with reusable plastic flowers and plants

What is parol evidence? a. Evidence of an oral agreement b. Evidence that is inadmissible in court c. Evidence that is circumstantial d. Evidence that is essential to the contract or case

a. Evidence of an oral agreement

_______ has become the highest grossing casino market in the world. a. Macau b. Atlantic City c. Las Vegas d. Mexico City

a. Macau

The ___ is responsible for creating press releases that will be sent ot professional publications. a. Marketing committee b. Food Committee c. Accounting Committee d. Venue Committee

a. Marketing committee

What is a needs analysis? a. Method of determining expectations for a particular meeting/event b. Method objectives for a particular meeting/event c. Both A and B d. Neither A or B

a. Method of determining expectations for a particular meeting/event

When does the RFP get created? a. Once budget is determined b. Very first thing c. Right before the meeting/event During the meeting/event

a. Once budget is determined

Which parks create the atmosphere of another place and time? a. Theme parks b. Private clubs c. National parks d. Zoos

a. Theme parks

Which destination attraction is known for its success in adapting movies into thrill rides? a. Universal Studios b. Disneyland c. Hershey's d. Sea World

a. Universal Studios

Expenses that can vary based on the number of attendees are called? a. Variable Costs b. Indirect Costs c. Fixed Costs d. Hidden Costs

a. Variable Costs

There are also known as "house liquors" a. Well brands b. Call brands c. Premium brands d. Craft brands

a. Well brands

Gourmet dining and increased restaurant revenues for casinos began in 1992 with a. Wolfgang Puck b. Emeril Lagasse c. Jacques Pepin d. James Beard

a. Wolfgang Puck

The total amount wagered in gambling is called a. a handle b. the win c. a bet d. a wager

a. a handle

Some of the first forms of gambling were a. dice throwing b. dog races c. poker d. roulette

a. dice throwing

With country clubs, the type of membership that enables members to use all the facilities all the time is a(n) a. full membership b. monthly membership c. annual membership d. social membership e. entitlement membership

a. full membership

Voluntary organizations have all the following characteristics EXCEPT: a. membership restrictions b. nongovernmental c. nonprofit d. serve the public at large

a. membership restrictions

Places where members gather for social, recreational, professional, or fraternal reasons are called a. private clubs b. attractions c. theme parks d. conference centers

a. private clubs

In most parts of the United States, slot machines produce ____ of casino revenue. a. the bulk b. about 10% c. about 25% d. about half

a. the bulk

in general all risks fall into four categories, which of the following is not one of those categories?

acceptable risk

One of the greatest influences on tourism is

airlines

according to the text, examples of the opportunities to reduce, reuse, and recycle include

all of the above

all of the following are identified by the text as small steps to go green except

all of the above

all of the following are ways that technology has impacted convention centers except

all of the above

before moving forward with exhibiting outside of north america, the following knowledge will need to be acquired

all of the above

the following are core rules of a successful meeting website:

all of the above

the following are social reasons a business might use to go green

all of the above

the following needs to be analyzed before making a final decision to participate in an international trade fair program

all of the above

what important aspects of an event are affected by how the room is setup?

all of the above

what is the most important information to consider when deciding how much food to order for a group?

all of the above

which of the following is an example of how american trade show managers can learn from their european colleagues?

all of the above

which of these must legally be in writing?

all of the above

According to the text, examples of the opportunities to reduce, reuse, and recycle include: Adding recycle bins Collecting name badges Using real china for meals All of the above

all the above

Which of the following is an example of how American trade show managers can learn from their European colleagues? A. Excellence of infrastructure B. Logistics C. Support organizations D. All of the above

all the above

which of these tools is not a type of e-marketing?

an RFDI

Ecotourism refers to

an emphasis on nature and native cultures

Stands

another name for exhibit or booth in different parts of the world.

the term "greenwashing" refers to

any misrepresentation by a company that leads the consumer to believe that their policies and products are environmentally responsible when those comments are false, misleading, or cannot be verified

The term "greenwashing" refers to: Any attempt to make a facility environmentally friendly or responsible Any public relations campaign aimed at convincing the public that your facility is environmentally friendly or responsible Any misrepresentation by a company that leads the consumer to believe that their policies and products are environmentally responsible when those comments are false, misleading, or cannot be verified None of the above

any misrepresentation by a company that leads the consumer to believe...

A DMO/CVB is generally supported by:

any or all of the above

Travel agents

are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels

travel agents

are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels

Great leaders

are motivated and grow into their roles

Noncommercial recreation includes

armed forces, YMCA, boy and girl scout

Typically a celebrity keynote speaker is hired:

as a "hook" to interest people

recreation

as the use of time for therapeutic refreshment of one's body or mind

The fastest growing sector of casino gaming in the world is

asia

Nevada legalized gambling in a. 1910 b. 1931 c. 1941 d. 1950

b. 1931

The first modern casino in Las Vegas was opened on the strip in a. 1931 b. 1941 c. 1947 d. 1951

b. 1941

Tribal gambling now consists of more than ___ tribes in ___ states. a. 150 / 25 b. 200 / 30 c. 250 / 35 d. 300 / 35

b. 200 / 30

A technology used at events to poll attendees is: a. Attendees Registration System b. Audience Response System c. Attendance Requirement System d. None of the above

b. Audience Response System

____ is translated in Germany as "Consumer Show" a. Messe b. Ausstellung c. Placce d. GMBH

b. Ausstellung

A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is: a. Sustainability calculator b. Carbon footprint calculator c. Greenwashing calculator d. Environmental impact calculator

b. Carbon footprint calculator

What is negotiated when planning a meeting/event a. Food b. Everything c. Room Rates d. Nothing

b. Everything

The two major themes of Epcot are a. Tomorrowland and Fantasyland b. Future World and World Showcase c. Fantasyland and Adventureland d. Frontierland and Tomorrowland

b. Future World and World Showcase

The most visited National Park is a. Death Valley b. Great Smokey Mountains c. Grand Tetons d. Yosemite e. Yellowstone

b. Great Smokey Mountains

The organization is science-based standard development and certification body that meets criteria for third-party certifiers of the U.S. Environmental Protection Agency a. Environmental Choice b. Green Seal c. Eco Crown d. Dine Green

b. Green Seal

What operation is typically described as having a bar, a restaurant, and less than 16 electronic gambling devices? a. Sports book b. Nevada-style gaming tavern c. Mini-casino d. Theme restaurant

b. Nevada-style gaming tavern

Catering at a facility that has its own permanent kitchens and function room is a. Off-premise catering b. On-premise catering c. Catered Events d. Conference catering

b. On-premise catering

The so-called "triple bottom line" of reasons to go green is called: a. Recycle, reuse, and restoration b. People, planet, and profit c. Water, waste, and wishes d. Paper, people, and privacy

b. People, planet, and profit

This is the most functional, most common, most economical, and most efficient type of service. a. Family style/English Service b. Plated/American Style Service c. Restaurant Russian Service d. Banquet French Service

b. Plated/American Style Service

An online tool that allows planners to easily find resouces and tools for the industry is called? a. Access Point b. Portal c. Door d. Window

b. Portal

What is hands service? a. Servers wearing white gloves pass trays of hot hors d'oeurves to guests b. Seated guests are served by server wearing white gloves c. Guests pass or "hand" items around the table family style d. Servers at the buffet table wear white gloves to hand dishes to guests

b. Seated guests are served by server wearing white gloves

Generally, how many site inspections should the planner have? a. One b. Two c. Three d. Four

b. Two

A public gambling house was legalized for the first time in 1626 in a. England b. Venice c. North America d. Paris e. Russia

b. Venice

When can an association be exempt from city and state taxes a. Never, everyone must pay them b. When they are a nonprofit organization c. When the association is part of a government chain d. Associations are not liable to pay taxes.

b. When they are a nonprofit organization

Recreation offered to the public with an incentive of making a profit is a. the YMCA b. a city club c. commercial recreation d. a fraternal club

b. a city club

Offering free goods and services to casino patrons in return for their business is called a. gratis b. comps c. on-the-house d. guest satisfaction

b. comps

Foodservice, a pool, a tennis court, and a golf course are all services offered in a(n) a. convention b. country club c. attraction d. festival

b. country club

Mardi Gras is an example of a(n) a. theme park b. festival c. attraction d. national park

b. festival

Placing a bet on an unknown outcome with the hope of securing a gain is a. gaming b. gambling c. risk d. An opportunity

b. gambling

Voluntary organizations, armed forces, and employee recreation fall under a. commercial recreation b. noncommercial recreation c. for-profit organizations d. private club recreation

b. noncommercial recreation

A horse track that also has slot machines a. slot parlor b. racino c. off-track betting d. horse parlor

b. racino

Leisure

best described as time free from work, or discretionary time

which type of meeting room setup is for small numbers of people, with the meeting taking place around one, block rectangular table?

boardroom

National parks in the United States typically see approximately a. 150 million visitors per year b. 250 million visitors per year c. 300 million visitors per year d. 400 million visitors per year

c. 300 million visitors per year

The new standards about green meetings will be called: a. AMEX Green Meeting Standards b. Greenwashing Green Meeting Standards c. APEX Green Meeting Standards d. Sustainability Green Meeting Standards

c. APEX Green Meeting Standards

In general, all risk falls into four categories. Which of the following is NOT one of those categories? a. Contractual risk b. Operational risk c. Acceptable risk d. Negligence risk

c. Acceptable risk

What country enforces ADA? a. Canada b. Spain c. America d. Brazil

c. America

Which of the following is NOT considered indirect cost? a. Overhead cost b. Organizational cost not related to the meeting c. Attendee-related cost d. Administrative cost

c. Attendee-related cost

Attrition Clauses are also called: a. Performance Clauses b. Slippage clauses c. Both A and B d. Sanity Clauses

c. Both A and B

Which of the following should take place before the RFP? a. Meeting objectives are clearly definied b. The basic location and logistics are drafted c. Both a and b d. Neither a or b

c. Both a and b

The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision. a. Arizona b. Mallory c. Cabazon d. Fernandez

c. Cabazon

Which of the following is the primary difference between club management and hotel management? a. Clubs are used more frequently than hotels. b. Hotels offer more services than clubs. c. Club members feel more ownership of the property than hotel guests. d. Hotels cost more to operate.

c. Club members feel more ownership of the property than hotel guests.

Which of the following is NOT one of the five functional areas of casino operations? a. Casino services b. Marketing c. Food and Beverage d. Human Resources

c. Food and Beverage

What is considered the global community for the world's convention industry? a. PCO b. WTCA c. ICCA - International Congress and Convention Association d. EPA

c. ICCA - International Congress and Convention Association

The federal copyright act states that when music is "performed", royalties must be given to those who own the copyright o that music. The exception to this rule is: a. If the music is performed by a live orchestra b. If the music is over 25 years old c. If the music is being played over a single home-style radio or TV d. If the music is significantly arranged differently

c. If the music is being played over a single home-style radio or TV

IGRA stands for a. International Gaming Regulatory Act b. Intermediary Gaming Regulatory Act c. Indian Gaming Regulatory Act d. Indian Gambling Regulatory Act

c. Indian Gaming Regulatory Act

A technology that has been used to capture customer information at events is: a. VOIP b. Spyware c. LRS d. None of the above

c. LRS

From the early 1940s until 1976, what city had a virtual monopoly on the gaming entertainment business? a. Atlantic City b. New Orleans c. Las Vegas d. Reno

c. Las Vegas

In 1916, which of the following organizations was founded to conserve park resources and to provide for their use by the public? a. American Park Service b. New England Association of Park Superintendents c. National Park Service d. Recreation Management

c. National Park Service

The Liberty Bell resides in which city? a. Washington, D.C. b. Baltimore c. Philadelphia d. New York City

c. Philadelphia

High-quality, expensive liquors such as Crown Royal or Hanger One Vodka are known as: a. Well Brands b. Call Brands c. Premium Brands d. None of the above

c. Premium Brands

The technology used in interactive nametags is called? a. CAD b. APEX c. RFID d. VOIP

c. RFID

What attraction features more than 700,000 exotic plants? a. Walt Disney World b. The National Aquarium c. San Diego Zoo d. Hershey's

c. San Diego Zoo

The Americans with Disabilities Act applies to all of the following EXCEPT: a. People in wheelchairs b. The visually impaired c. The elderly d. People with food intake restrictions

c. The elderly

Planning for the annual meeting begins how long in advance? a. One year b. Two years c. Three years d. Four years

c. Three years

Which park is considered to be the first major water park opened in the United States? a. Sea World b. Blizzard Beach c. Wet 'n Wild d. Six Flags

c. Wet 'n Wild

Gaming revenue is produced from a. food and beverage b. lodging c. casino win d. entertainment e. tours and attractions

c. casino win

The type of club that is predominantly business oriented is a a. professional club b. social club c. city club d. military club e. dining club

c. city club

Betting against the "house" is ________ gambling. a. social b. mixed c. commercial d. resort

c. commercial

Typical theme parks are Opryland and Disneyland, areas set aside just for a. music b. shows c. fun, rides, and recreation for families d. refreshments e. hotels

c. fun, rides, and recreation for families

The Special Olympics is an example of a. for-profit recreation b. commercial recreation c. recreation for special populations d. campus recreation

c. recreation for special populations

Stand-alone casinos are usually small and are often called a. gambling taverns b. bingo parlors c. slot parlors d. mini-casinos

c. slot parlors

Noncommercial recreation includes a. most nonprofit organizations b. commercial health clubs c. the armed forces, YMCA/YWCA, boy and girl scouts d. churches e. athletic clubs

c. the armed forces, YMCA/YWCA, boy and girl scouts

Recreation management

came of age in the 1920s and 1930s, when recreation and social programs were offered as a community service

One yield management technique for maximizing sales income by lowering the price of seats according to expected demand is

capacity control

a program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is

carbon footprint calculator

Gaming revenue is produced from

casino win

Gaming revenue is produced from food and beverage lodging casino win entertainment tours and attractions

casino win

Which destination attraction has been awarded "Best amusement park in the world" for 16 consecutive years

cedar point

which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event

charity, fundraising event

The type of club that is predominantly business oriented is a

city club

The type of club that is predominantly business oriented is a professional club social club city club military club dining club

city club

Sin of worshipping false labels

claiming a third party endorsement through the use of words or images when no such endorsement exists. Using a label, for example, that by design implies that the product is eco-friendly, when it is not.

which of the following is the primary difference between club management and hotel management

club members feel more ownership of the property than hotel guests

Which of the following was NOT one of the ancient wonders of the world?

colosseum in rome

Betting against the "house" is ____ gambling

commercial

Betting against the "house" is _____ gambling

commercial

Betting against the 'house' is ________

commercial

Betting against the 'house' is ________ gambling social mixed commercial resort

commercial

Recreation offered to the public with an incentive of making a profit is

commercial recreation

Recreation offered to the public with an incentive of making a profit is the YMCA a city club commercial recreation a fraternal club

commercial recreation

Which of the following characteristics would not be considered necessary in a convention and visitors bureau career?

comprehensive knowledge of classic cooking

Offering free goods and service to casino patrons in return for their business is called

comps

Offering free goods and services to casino patrons in return for their business is called gratis comps on-the-house guest satisfaction

comps

Offering free goods and services to casino patrons in return for their business is called:

comps

offering free goods and services to casino patrons in return for their business is called:

comps

The three management skill areas are

conceptual, interpersonal, and technical

the payment exchanged for the promise (s) stated in a contract is called the

consideration

Triple bottom line of going green

considering people, planet and profit expands the concept of success to include ecological, social and financial accomplishments of an organization.

typically, which of the following consists of bread or pastry, and juice and/or coffee?

continental breakfast

All of the following are general services that CVBs provide to meeting professionals except:

contract the best hotel deals for the client

Leaders possess a mental and physical intensity that causes them to be assertive by showing

control, assuming responsibility

Setting standards and comparing actual performance to the standard is known as

controlling

setting standards and comparing actual performance to the standard is known as

controlling

A combination of a meeting and an exposition is called a

convention

The combination of a meeting and an exposition is called a:

convention

Cities often establish an organization to attract and retain visitors. This is called

convention and visitors bureau

Large facilities where meetings and expositions are held, usually in city centers, are called:

convention centers

large facilities where meetings and expositions are held, usually in city centers, are called

convention centers

which type of event would include annual meeting, sales meeting, workshop, training meeting, or awards ceremony

corporate event

Foodservice, a pool, a tennis court and a golf course are all services offered in a(n) convention country club attraction festival

country club

Foodservice, a pool, a tennis court, and a golf course are all services offered in a

country club

Foodservice, a pool, a tennis court, and a golf course are all services offered in a(n)

country club

Which of the following is NOT a distinction of management?

create opportunities

Which of the following is NOT an identifiable practice common to leaders?

creating a model

An increase in Internet booking, advancement in technology, ticketless air travel, and an expansion of the cruise industry are all examples of

current industry trends

Atlantic City legalized casino gambling in a. 1947 b. 1961 c. 1970 d. 1976

d. 1976

The origins of gambling are _______ years old. a. 2,500 b. 5,000 c. 6,500 d. 7,000

d. 7,000

Categories of bandwidth include? a. Broadband b. Medium band c. Low band d. All of the above

d. All of the above

In which of the following situation can a planner use a cancellation without having to pay damages? a. The hotel ownership or management changes b. The meeting size outgrows the hotel c. The hotels quality rating changes d. All of the above

d. All of the above

The hotel budget includes which of the following? a. Meeting room rental b. Food and beverage c. Staff and sleeping rooms d. All of the above

d. All of the above

Which of the following is identified as a challenge of using volunteer speakers? a. They may not adequately prepare for the presentation b. They may not be good presenters c. They may have a personal agenda about the topic d. All of the above are challenges of using volunteer speakers

d. All of the above are challenges of using volunteer speakers

Which of the following is NOT an example of experiential CSR? a. ISU Campus Sustainability Day b. American Red Cross c. Clean the World d. All of the above are examples of CSR

d. All of the above are examples of CSR

Which of these tools in NOT a type of e-marketing? a. E-blasts b. Blogging c. Podcasting d. An RFID

d. An RFID

The fastest growing sector of casino gaming in the world is a. Native American b. Las Vegas c. Europe d. Asia

d. Asia

Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States? a. Reno b. New Orleans c. San Diego d. Atlantic City

d. Atlantic City

Which of the following was NOT one of the wonders of the ancient world? a. Temple of Artemis at Ephesus b. Statue of Zeus at Olympia c. Colossus of Rhodes in Greece d. Colosseum in Rome

d. Colosseum in Rome

Which of the following is NOT a fixed cost? a. The cost of meeting room rental b. The cost of audio/visual equipment c. The cost of the banquet room for the plenary session d. Copies of the agenda or program

d. Copies of the agenda or program

Which convention enter as an example of successfully going green a. Ernest Morital center in New Orleans b. McCormick center in Chicago c. Jacob Javits center in New York d. David ll Lawrence center in Pittsburgh

d. David ll Lawrence center in Pittsburgh

Which company originally opened its theme park for employees to relax and have fun when they were not on the job? a. Disney b. Busch Gardens c. Six Flags d. Hershey's

d. Hershey's

What does LEED stand for? a. Location for energy and engineering design b. Leadership in energy star environmental defenses c. Location efficiency energy and durability d. Leadership in energy and environmental design

d. Leadership in energy and environmental design

What should happen in the second site inspection? a. Tour city and available hotels b. Brief tour of convention center c. Tour of possible entertainment / event locations d. Meet with key personnel

d. Meet with key personnel

Which is the biggest use of the Internet in the MEEC industry? a. Site selection b. Housing and booking c. Logistics management d. None of the above

d. None of the above

In the promotional mix, which is the element that is defined as when a seller attempts to assist and/or persuade prospective event attendees person to [person: a. Advertising b. Sales Promotion c. Flow Charts d. Personal Selling

d. Personal Selling

Which theme park company is dedicated to preserving marine life and uses innovative programs to research wildlife dilemmas? a. Disney b. Universal Studios c. Six Flags America d. Sea World Parks e. Knott's Berry Farm

d. Sea World Parks

Which of the following is not one of the SMART objectives? a. Specific b. Measurable c. Attainable/Achievable d. They are all smart objectives

d. They are all smart objectives

The most popular destination resort in the world is a. Universal Studios b. Knott's Berry Farm c. Six Flags d. Walt Disney World

d. Walt Disney World

Historic places, sites, and museum are a part of what is now called a. theme park tourism b. historic attractions c. parks and entertainment d. heritage tourism

d. heritage tourism

he "house" sets the odds on casino games to ensure a profit over a period of time. This is the a. benefit b. proceeds c. yield d. house edge

d. house edge

Casinos track patron play (gambling) through the use of a. spotters b. pit bosses c. dealers d. loyalty programs

d. loyalty programs

The hierarchy (from the top down) of club management is a. general manager, executive committee, board of directors, members b. executive committee, board of directors, general manager, members c. board of directors, executive committee, members, general manager d. members, board of directors, executive committee, general manager

d. members, board of directors, executive committee, general manager

Recreation is defined as a. a healthy workout b. not working c. playing an organized sport d. refreshment of strength and spirit

d. refreshment of strength and spirit

Outside of Nevada, ________ is still illegal in the United States. a. roulette b. horse betting c. dog betting d. sports betting

d. sports betting

There is a direct relationship between recreation and a. burnout b. stress c. leisure d. wellness

d. wellness

which of the following is not a suggestion by the text of an opportunity to go green?

decorate with reusable plastic flowers and plants

Rental Cost

depending on the type of event, there may be a daily charge as a part of these costs

which of the stages of event management is the time for freedom in creativity and implementation of new ideas that support the objectives of the special event

design stage

Most ecotourism destinations can be found in

developing countries

Some of the first forms of gambling were

dice throwing

Some of the first forms of gambling were dice throwing dog races poker roulette

dice throwing

Which theme park allows faculty members to intern? a. Universal Studios b. Dolly World c. Hershey's d. Busch Gardens e. Walt Disney World

e. Walt Disney World

Trends in recreation and leisure include all but a. a surge in travel and tourism b. an increase in personal leisure time devoted to computers c. an increase in programs for fitness d. additional products available commercially e. private swimming pools

e. private swimming pools

Interdependency between various segments of the hospitality industry means that

each segment to an extent

Interdependency between various segments of the hospitality industry means that

each segment, to an extent, depends on another for business

which of the following should be considered in the calculations for bandwidth needed at a conference?

email kiosks, web conferencing, messaging centers

what are the five initial career tracks in the gaming industry

entertainment operations, retail operations, casino operations, food and beverage operations, hotel operations

_____ is the set of moral principles and values that people use to answer questions about right or wrong

ethics

_______ is the set of moral principle and values that people use to answer question about right and wrong

ethics

the trade fair industry has its roots in which region?

europe

what is parol evidence?

evidence of an oral agreement

According to the text, underground hospitality suites can be a positive event component because of the revenue gained.

false

CSR stands for Corporate Social Responsibility. True False

false

E-blasts should be used as often as possible to as many users as possible to saturate the market.

false

Facebook, Twitter and LinkedIn are the only social networks available for the planner.

false

In other countries besides the United States, associations play a major role in the organization and sponsorship's of trade fairs

false

Social media and mobile devices have become a distraction in events and event management.

false

The terms "going green" and "sustainability" are often used interchangeably and have identical meanings

false

The terms "going green" and "sustainability" are often used interchangeably and have identical meanings.

false

The terms "going green" and "sustainability" are often used interchangeably and have identical meanings. True False

false

The text states that in general, it is uncertain that the green movement will continue to be a factor in the near future.

false

The text states that in general, it is uncertain that the green movement will continue to be a factor in the near future. True False

false

Today, virtual tools can effectively replace actual site visits

false

Traditionally the MEEC industry in South Africa is concentrated around industrial meetings

false

Vegans will not eat anything from any animal source, but will eat honey because it is only an animal by-product.

false

Well Brands are generally the most expensive brands of liquor.

false

When planning a menu, you should use your personal preferences.

false

due to the similarities of purpose, culture, and business, influences have created the same models for meetings and exhibitions in various parts of the world

false

e-blasts should be used as often as possible to as many users as possible to saturate the market

false

it is acceptable to sign a contract in which major items are left to future negotiations

false

the stages of risk management are preparedness, mitigation, risk, recovery

false

the terms "going green" and "sustainability" are often used interchangeably and have identical meanings

false

the text states that in general, it is uncertain that the green movement will continue to be a factor in the near future

false

twitter is considered a microblog, whose limitation is only 100 characters in an update.

false

when planning a menu, you should use your personal preferences

false

The airline industry, like other segments of the hospitality industry, relies on ________ markets as a source of business.

feeder

Mardi Gras is an example of a(n)

festival

Which of the following is NOT one of the five functional areas of casino operations?

food and beverage

Which of the following is NOT one of the five functional areas casino operations?

for and beverage

Looking at the past and using that information to predict the future is known as

forecasting

National Parks Service

founded in 1916 by Congress to conserve park resources and to provide for their use by the public in a way that leaves them unimpaired

______ manage the work line of employees

frontline managers

With country clubs, the type of membership that enables members to use all the facilities all the time is a full membership monthly membership annual membership social membership entitlement membership

full membership

With country clubs, the type of membership that enables members to use all the facilities all the time is a(n)

full membership

Typical theme parks are Opryland and Disneyland, areas set aside just for

fun, rides, and recreation for families

Typical theme parks are Opryland and Disneyland, areas set aside just for music shows fun, rides, and recreation for families refreshments hotels

fun, rides, and recreation for families

Typical theme parks are Opryland and Disneyland, areas set aside just for:

fun, rides, and recreation for families

the two major teams of epcot are

future world and world showcase

Placing a bet on an unknown outcome with the hope of securing a gain is

gambling

Placing a bet on an unknown outcome with the hope of securing a gain is gaming gambling risk An opportunity

gambling

What is the primary outcome of the responsibilities of a convention and visitors bureau?

generate and increase revenues of a city

what country is thought to be the center of industry and trade fairs in europe?

germany

a phrase referring to individual action that a person (or company) can consciously take to curb harmful effects on the environment through consumers habits, behavior, and lifestyle is

going green

most visited National park is

great smokey mountains

the following are all the types of table in a room-setup except

half moon

Heritage tourism

has gained prominence in recent years, particularly with baby boomers and older adults

Historic places, sites, and museum are a part of what is now called theme park tourism historic attractions parks and entertainment heritage tourism

heritage tourism

Historic places, sites, and museums are a part of what is now called

heritage tourism

Which company originally opened its theme park for employees to relax and have fun when they were not on the job?

hershey's

Some important leadership skills in the hospitality work area are

honor, integrity, and sense of humor

according to the events solutions black book, what is the most popular site for holding events

hotel/resort

The "house" sets the odds on casino games to ensure a profit over a period of time. This is the

house edge

The "house" sets the odds on casino games to ensure a profit over a period of time. This is the:

house edge

The 'house' sets the odds on casino games to ensure a profit over a period of time. This is the

house edge

The 'house' sets the odds on casino games to ensure a profit over a period of time. This is the benefit proceeds yield house edge

house edge

the "house" sets the odds on casino games to ensure a profit over a period of time. This is the:

house edge

the federal copyright act states that when music is "performed" royalties must be given to those who own the copyright of that music. the exception to this rule is

if the music is being played over a single home-style radio or tv

In a las vegas style casino resort the main difference between the blackjack tables and the poker tables is

in poker the players bet against each other and the house keeps a portion of each pot

what is not a benefit of using a virtual tour to view a venue prior to an event?

inspection of properties technology

Some of the important characteristics for good leadership are

integrity, judgement, and dependability

Some of the important characteristics of good leadership are

integrity, judgment, and dependability

Managers with ________ skills have the ability to communicate with a wide range of employees.

interpersonal

managers with _____ skills have the ability to communicate with a wide range of employees

interpersonal

All but which of the following is typical of the General Session?

is attended on an as-needed basis

According to experts quoted in the text: "It's a buyer's market and buyers appear to want green." "It's a seller's market and sellers are a tough sell for green." "It's a tough recession market and green is a tough sell." "It's a buyer's market and buyers do not want to go green."

it's a buyers market and buyers appear to want green

The largest single cost for airline operations is

labor

200 million people are employed in the tourism industry, making it the

lagest producers of tax revenue

The benefits of the hub-and-spoke system include all of the following EXCEPT:

large capacity planes can be used

The benefits of the hub-and-spoke system include all of the following EXCEPT:

larger-capacity planes can be used

200 million people are employed in the tourism industry, making it the

largest producer of tax revenues

a technology that has been used to capture customer information at events is

lead retrieval system

Cultural tourism is motivated by

lifestyle and heritage

Cultural tourism is motivated by

lifestyle and heritage offerings of a community

Travel is on the increase and expected to continue to increase in the coming years due to

longer life span

All of the following are considered part of the social and cultural impact of tourism on destinations EXCEPT:

lower rates of employment

Casinos track patron play (gambling) through the use of

loyalty programs

Casinos track patron play (gambling) through the use of spotters pit bosses dealers loyalty programs

loyalty programs

Casinos track patron play (gambling) through the use of:

loyalty programs

casino track patron play (gambling) through the use of

loyalty programs

Efficiency and effectiveness are most important for

management to have good results

efficiency and effectiveness are most important for

management to have good results

Decision making, communicating and controlling are key functions of a

manager

The difference between leadership and management is that

managers coordinate efforts

Congress

meeting or convention

A person who contracts out services to (or work for) associations and corporations and plan meetings down to the last detail is a

meeting planner

A person who contracts out services to (or work for) associations and corporations and plans meetings down to the last detail is a:

meeting planner

The hierarchy (from the top down) of club management is

members, board of directors, executive committee, and general manager

The hierarchy (from the top down) of club management is as follows a) general manager, executive committee, board of directors, members b) executive committee, board of directors, general manager, members c) board of directors, executive committee, members, general manager d) members, board of directors, executive committee, general manager

members, board of directors, executive committee, general manager

Voluntary organizations have all the following characteristics EXCEPT:

membership restrictions

Voluntary organizations have all the following characteristics EXCEPT: membership restrictions nongovernmental nonprofit serve the public at large

membership restrictions

podcasts are audio files that can be played back on

mp3 players, personal computers, mobile devices such as the iPod

In 1916, which one of the following organizations was founded to conserve park resources and to provide for their use by the public?

national park service

Before a meeting planner can start planning a meeting, a _____________ is done to determine the purpose and desired outcome of a meeting.

needs analysis

before a meeting planner can start planning a meeting, a ______ is done to determine the purpose and desired outcome of a meeting

needs analysis

which of the following event management skills would be characterized by the process by which a meeting planner and supplier reach and agreement on the terms and conditions that will govern their relationship

negotiating skills

2. Sin of no proof

no evidence

Voluntary organizations, armed forces, and employee recreation fall under

noncommercial

Voluntary organizations, armed forces, and employee recreation fall under commercial recreation noncommercial recreation for-profit organizations private club recreation

noncommercial recreation

Some of the important characteristics for good leadership are

ntegrity, judgment, and dependability

catering at a facility that has its own permanent kitchens and function rooms is

on-premise catering

what type of bar is one where guests do not pay for their own drinks; a host or sponsor pays for the drinks?

open

3.Sin of the hidden trade-off

organic vs shipping

PCO (professional congress organizer)

outside of the US. Represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers. They pretty much handle everything.

this so-called "triple bottom line" of reasons to go green is called

people, planet, and profit

Sustainable tourism

places a broad-based obligation on society

sustainable tourism

places a broad-based obligation on society

City Clubs

predominantly business oriented

high-quality, expensive liqueurs such as crown royal or hanger one vodka are known as

premium brands

Places members gather for social, recreational, professional, or fraternal reasons are called:

private clubs

Places where members gather for social, recreational, professional, or fraternal reasons are called private clubs attractions theme parks conference centers

private clubs

Places where members gather for social, recreational, professional, or fraternal reasons are called:

private clubs

places where members gather for social, recreational, professional, or fraternal reasons are called

private clubs

Trends in recreation and leisure include all but

private swimming pools

Trends in recreation and leisure include all but a surge in travel and tourism an increase in personal leisure time devoted to computers an increase in programs for fitness additional products available commercially private swimming pools

private swimming pools

_____ provides training, consideration, networking, and assistance with business plans and other consulting services for their members

professional associations

which of the event management skills aids in completing projects on time and within budget, where parts of an event can be managed as separate components

project management skills

Tour operators

promote tours and trips

Tour operators

promote tours and trips that they plan and organize

Sin of the hidden trade-off

providing an organic product that requires shipping instead of an equally beneficial local product.

UFI (Union of international fairs)

publishes regular and impressive statistics about the international trade fair industry.

A horse track that also has slot machines

racing

A horse track that also has slot machines

racino

A horse track that also has slot machines slot parlor racino off-track betting horse parlor

racino

A horse track that also has slot machines:

racino

a horse track that also has slot machines

racino

The Senior Olympics would be an example of:

recreation for special populations

The Special Olympics is an example of

recreation for special populations

The Special Olympics is an example of for-profit recreation commercial recreation recreation for special populations campus recreation

recreation for special populations

The senior olympics would be an example of

recreation for special populations

Commercial recreation

recreation—often called eco- or adventure tourism—provides residents and visitors with access to an area's spectacular wilderness through a variety of guided outdoor activities

Recreation is defined as

refreshment of strength and spirit

Recreation is defined as a) a healthy workout b) not working c) playing an organized sport d) refreshment of strength and spirit

refreshment of strength and spirit

Recreation is defined as:

refreshment of strength and spirit

Travel in the middle ages was mostly for

religious reasons

Loveman was hired by Harah's in 1998 to improve costumer loyalty. He discovered through his research that the customers who contributed the most to the company's profitability were:

repeat slot players

CPSC (consumer protocol safety commission)

requires the full disclosure of any health hazards liked to chemicals used in household products.

which of the stages of event management is the time for asking questions about a potential event

research stage

Attendee registration, exhibit space rentals, and sponsorship are all sources of:

revenue

Attendee registration, exhibit space rentals, and sponsorships are all sources of:

revenue

In the John Maxwell presentation on the 5 levels of leadership he states that at the first level people follow because they have to due to the ______ given to by your position

rights

Which theme park company is dedicated to preserving marine life and uses innovative programs to research wildlife dilemmas?

sea world parks

A lecture and a dialogue that allow participants to share experiences in a particular field is known as a:

seminar

a lecture and a dialogue that allow participants to share experiences in a particular field is known as a

seminar

Individuals responsible for providing all of the services needed to run the facilities for a trade show are known as

service contractors

Individuals responsible for providing all of the services needed to run the facilities for a trade show are known as:

service contractors

A special event consultant

should have climbed the "experience ladder"

a special event consultant

should have climbed the "experience ladder"

leadership can be identified as

showing transactional or transformational traits

the primary source of hotel revenue is

sleeping room revenue

Stand alone casinos are usually small and often called

slot parlors

Stand-alone casinos are usually small and are often called

slot parlors

Stand-alone casinos are usually small and are often called gambling taverns bingo parlors slot parlors mini-casinos

slot parlors

Stand-alone casinos are usually small and are often called:

slot parlors

An event such as the Olympics requires _________ to provide money or in-kind contributions and receive recognition in return.

hrtm 289 chapters 10-12, Chapter 14 Review, Chapter 14, EVENT 271 Exam 2, EVENT 271 Exam 2, HM 363 Final, HM 363 Final (ch 13 & 14), hm 363 final, Business of Events Final- Questions from quizzes, HRTM 289 Ch 13-14, Meeting and Events, HM 363 Chapter...

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