hrtm 289 chapters 10-12, Chapter 14 Review, Chapter 14, EVENT 271 Exam 2, EVENT 271 Exam 2, HM 363 Final, HM 363 Final (ch 13 & 14), hm 363 final, Business of Events Final- Questions from quizzes, HRTM 289 Ch 13-14, Meeting and Events, HM 363 Chapter...
True
"Corkage" is defined as the fee added to liquor brought into the hotel but not purchased from the hotel
According to experts quoted in the text: "It's a buyer's market and buyers do not want to go green" "It's a seller's market and sellers are a tough sell for green" "It's a tough recession market and green is a tough sell" "It's a buyer's market and buyers appear to want green"
"It's a buyer's market and buyers appear to want green"
According to experts quoted in the text:
"It's a buyer's market and buyers appear to want green."
According to experts quoted in the text:
"It's a buyers market and buyers appear to want green."
What is the goal of APEX?
"Speak the same language"
according to experts quoted in the text
"it is a buyers market and buyers appear to want green"
In order to represent all of their members, DMOs use a _________ process.
"leads"
One of the first questions a leader asks is usually
"what needs to be done?"
Nine standards for sustainable meetings and events
- Accommodations - Audio Visual - Communication - Exhibits - Food and Beverage - On-site Office - Destinations - Meeting Venue - Transportation.
ASTM green certified standards
-Cover nine areas: Accommodations, Audio Visual, Communication, Exhibits, Food and Beverage, On-site Office, destinations, Meeting Venue, and Transportation. -Accredited by ANSI - American National Standards Institute -Worked with Non-Government Organizations (NGO's) and the Environmental Protection Agency
Nine standards for sustainable meetings and events
1. Accommodations 2. Audio Visual 3. Communication 4. Exhibits 5. Food and Beverage 6. On-site Office 7. Destinations 8. Meeting Venue 9. and Transportation.
Sins of Greenwashing - what are each of them?
1. Sin of vagueness - using unclear terms; zero-waste conference 2. Sin of no proof - no evidence 3.Sin of the hidden trade-off - organic vs. shipping 4. Sin of irrelevance - Using or referencing products that don't make sense; water-conserving light bulb. 5. Sin of fibbing -- stating property has a certain certification when no such certification exists. 6. Sin of the lesser of two evils - using items named environmentally friendly when they don't reduce anything. 7. Sin of worshipping false labels -- Claiming a 3rd party endorsement when no endorsement exists.
Sin of the lesser of two evils
1. claiming eco-friendly statements about products or services that are by nature, not eco-friendly. Using "environmentally friendly pesticides" or planning a "carbon neutral conference" where no emission were actually reduced
The cruise market has accommodated about ___ of Americans.
17%
Rail travel in the United States was established around the
1830s
Nevada legalized gabling in
1931
Nevada legalized gambling in
1931
Nevada legalized gambling in 1910 1931 1941 1950
1931
The first modern casino in Las Vegas was opened on the strip in
1941
The first modern casino in Las Vegas was opened on the strip in 1931 1941 1947 1951
1941
when was the green movement started?
1960s with environmentalists advocating the sustainable management of resources and protection of the natural environment through changes in public policy and individual behavior
Atlantic City legalized casino gambling in
1976
Atlantic City legalized casino gambling in 1947 1961 1970 1976
1976
Tribal gambling now consists of more than ___ tribes in ___ states. 150 / 25 200 / 30 250 / 35 300 / 35
200 / 30
Tribal gambling now consists of more than ___ tribes in ___ states.
200/30
Tribal gaming now consist of more than ___ tribes in ___ states.
200/30
According to the CIC Economic Impact Study shared in class, the total direct spending from M&C business amounted to ____ in direct spending and created _____ jobs in the US:
263B, 1.7M
How many hors d'oeuvres will a guest that is a light eater consume during a reception that is less than two hours with dinner following?
3 to 4 pieces
The pleasure traveler constitutes what percentage of the rental car market?
30%
National parks in the United States typically see approximately
300 million visitors per year
National parks in the United States typically see approximately a) 150 million visitors per year b) 250 million visitors per year c) 300 million visitors per year d) 400 million visitors per year
300 million visitors per year
How many country clubs?
6,000
what is the space requirement for a comfortably crowded reception?
7 1/2 square foot per person
What is the space requirement for a comfortably crowded reception?
7 ½ square foot per person
The origins of gambling are _____ years old
7,000
The origins of gambling are _______ years old 2,500 5,000 6,500 7,000
7,000
The origins of gambling are _______ years old
7000
Based upon the tourism data shared in class, Orlando's visitor mix is approximately ___ leisure and ___ business travel.
80% / 20%
DMC management companies are hired by meeting planners to _________ to important corporate and association gatherings.
A & B
DMC management Companies are hired by meeting planners to ________ to important Corporate and Association gatherings:
A and B
True
A force majeure or act of god clause permits either party to terminate the contract without damages if fulfillment of the obligations imposed in the agreement is rendered impossible by occurrences outside of the control of either party.
The APEX definition of a symposium is:
A meeting of a number of experts in a particular field, at which papers are presented and discussed by specialists on particular subjects with a view to making recommendations concerning the problems under discussion.
Carbon Footprint Calculator
A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is:
A breakout room is:
A smaller room near a ballroom or a section of designated ballroom
False
A special Event is defined as a recurring event staged for the purpose of attracting as large an audience as possible
Lead Retrieval System (LRS)
A technology that has been used to capture customer information at events is:
Audience Response System
A technology used at events to poll attendees is:
The new standards about green meetings that will be the only ASTM certified standards will be called the: AMEX Green Meeting Standards Greenwashing Green Meeting Standards APEX Green Meeting Standards Sustainability Green Meeting standards
APEX Green Meeting Standards
the new standards about green meetings that will be the only ASTM certified standards will be called the
APEX Green Meeting Standards
The new standards about green meetings that will be the only ASTM certified standards will be called the:
APEX Green Meeting Standards.
In general all risk falls into four categories. Which of the following is not one of those categories?
Acceptable risk.
APEX was created by the CIC, what is the meaning of APEX?
Accepted Practice Exchange
What is the meaning of APEX?
Accepted Practice Exchange
APEX stands for: Attendance Examples Attendees Privacy Settings Accepted Practices Exchange Audience Personal Exchange
Accepted Practices Exchange
Which of the following is not a service that a DMC offers?
Actual sleeping rooms
________ is defined as any paid form of non-personal communication about the event.
Advertising
Country that is expanding in the MEEC industry
Africa (particularly South Africa)
When should the site selection process begin?
After the meeting objectives are developed
In association to meetings/events the highest percentage of carbon footprint comes from?
Air travel
DMC management companies are hired by meeting planners to _________ to important corporate and association gatherings.
All
What is a characteristic of association meetings?
All are characteristics
According to the instructor, how can you help to differentiate yourself and make the most of your time and experience while you are at Rosen College?
All are important
The following are all types of table in a room setup except:
All are possible table set ups
Podcasts are audio files that can be played back on: MP3 players Personal Computers Mobile devices such as the IPod All of These
All fo These
All of the following are way that technology has impacted convention centers except: Using the Internet for marketing Online registration The development of portable electronic storage devices All have impacted convention centers
All have impacted convention centers
All of the following are ways that technology has impacted convention centers except:
All have impacted convention centers.
"Drayage" refers to:
All of the above
A special event can bring organizations together for:
All of the above
Customers contract with a DMC to:
All of the above
Details of a contract should include:
All of the above
For association meetings program content is:
All of the above
General Service Contractors perform which of the following?
All of the above
General service contractors perform which of the following?
All of the above
Meeting planners, ideally, are those who:
All of the above
Podcasts are audio files that can be played back on:
All of the above
The term "drayage" refers to:
All of the above
To be profitable, the show organizer must find the right mix of:
All of the above
What is a type of corporate gathering?
All of the above
What is an example of a service contractor?
All of the above
What is causing the growth of company sponsorships?
All of the above
What kind of codes must a planner be familiar with when preparing a convention or exposition?
All of the above
Which of following is a major division or segment of the tourism/ hospitality industry?
All of the above
Which of the following elements have a distinctive role in attracting an attendee to a special event?
All of the above
Which of the following is a type of meeting?
All of the above
Which of the following should be considered in the calculations for bandwidth needed at a conference?
All of the above
Who is a stakeholder in special events?
All of the above
Why do exhibitors attend trade shows?
All of the above
Which of the following is not a client segment of the DMC business?
All of the above are segments of the DMC
Which of the following is a variable cost?
All of the above are variable cost
According to text, examples of the opportunities to reduce, reuse, and recycle include:
All of the above.
Which of the following is an example of how American trade show managers can learn from their European Colleagues.
All of the above.
All of the following are identified by the text as small steps to go green except:
All of the above: (switching from bottled water: pitchers of water, reducing the amount of printed materials, reusing name badge holders.)
Which of the following is not an example of Experiential CSR? Stop Hunger Now American Red Cross Clean the World All of these are examples of Experiential CSR
All of these are examples of Experiential CSR
Orlando is a desirable destination for both leisure and business travelers alike. From an destination perspective, Orlando strategically targets the M&C segment because _________.
All of these are reasons Orlando targets this segment
All of the following are identified by the text as small steps to go green except: Switching from bottled water to pitchers of water Reducing the amount of printed materials Reusing name badge holders All of the above
All the above
Social Clubs
Allow members to enjoy one another's company; members represent many different professions, yet they have similar socioeconomic backgrounds
True
American trade show managers can learn from their European colleagues' excellence of infrastructure, logistics, and support organizations.
Which of these tools is not a type of e-marketing?
An RFDI
Portal
An online tool that allows planners to easily find resources and tools for the industry is called
Stands
Another way to say "exhibit"
kongress
Another way to say "meeting or convention"
The term "greenwashing" refers to:
Any misrepresentation by a company that leads the consumer to believe that their policies and products are environmentally responsible when those comments are false, misleading, or cannot be verified
The form "Greenwashing" refers to:
Any misrepresentation by a company that leads the consumer to believe that their policies and products are environmentally responsible when those comments are false, misleading, or cannot be verified.
The term "greenwashing" refers to:
Any misrepresentation by a company that leads the consumer to believe that their policies and products are environmentally responsible when those comments are false, misleading, or cannot be verified.
Greenwashing
Any misrepresentation that leads the consumer to believe that their policies and products are environmentally responsible, when their claims are false, misleading or cannot be verified.
The term "greenwashing" refers to: Any attempt to make a facility environmentally friendly or responsible Any public campaign aimed at convincing the public that your facilities is environmentally friendly or responsible Any misrepresenting by a company that leads the consumer to believe that their policies are environmentally responsible when those comments are false, misleading, or cannot be verified None of These
Any misrepresenting by a company that leads the consumer to believe that their policies are environmentally responsible when those comments are false, misleading, or cannot be verified
A DMO is generally supported by:
Any or all of the above
How many private clubs in America?
Approximately 14,000
A DMC's suppliers:
Are partners in delivering the final program content
Pouring wine here with your left hand is a major insult here.
Argentina
When do the negotiations between the meeting planner and the sales department of a facility begin?
As soon as the planner receives a written bid from the facility
The fastest growing sector of casino gaming in the world is
Asia
The fastest growing sector of casino gaming in the world is Native American Las Vegas Europe Asia
Asia
The fastest growing sector of casino gaming in the world is:
Asia
the fastest growing sector of casino gaming in the world is
Asia
Which type of event would be planned two to five years in advance and the destination is a determining factor in the planning process: Corporate Event, Charity or Fundraising Event, Association Event, Social Event?
Association Event
Organizations of persons having a common interest, such as professional, industry, education, scientific, or social, are:
Associations
Which of the following is most true about meeting and events?
Associations are concerned about price and the attractiveness of the location.
Which of the following is true about meetings and gatherings?
Associations are concerned about price and the attractiveness of the location.
Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States?
Atlantic City
Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States? Reno New Orleans San Diego Atlantic City
Atlantic City
A technology used at events to poll attendees is:
Audience Response System
A technology used at events to poll attendees is: Attendees Registration System Audience Response System Attendance Requirement System None of These
Audience Response System
A technology used at events to poll attendees is:
Audience Response System.
________________ is translated in Germany to "Consumer Show." A. Messe B. Ausstellung C. Placce D. GMBH
Ausstelling
_____ is translated in Germany to "consumer show".
Ausstellung.
False- Banquet Events Order
BEO stands for Banquet Event Obligation.
True
Bandwidth is the amount of information that can pass through a communications line. The more bandwidth, the more information (number of emails, hits to a social networking site) can occur simultaneously
What type of association meeting is usually the smallest?
Board meetings
First metropolitan park system was established in:
Boston 1892
The first metropolitan park system was established in
Boston in 1892
The first metropolitan park system was established in Boston in 1892 Philadelphia in 1869 Washington, D.C. in 1898 Baltimore in 1902
Boston in 1892
The first metropolitan park system was established in:
Boston in 1892
What is the most common form of marketing an exhibition?
Both A & B
Here, the hand signal where the thumb and forefinger form a circle is considered a vulgar or obscene gesture
Brazil
Small group sessions, panels, workshops or presentations, offered concurrently within the meeting, formed to focus on specific subjects are commonly referred to as:
Break- Out sessions
How can people in a specific industry differentiate themselves?
By becoming certified
Most historians credit the FIRST use of the term "special event" to apply to: a. Chicago's Lollapalooza b. Universal's Harry Potter World c. Disney's Main Street Electric Parade d. New Orleans' Jazz and Heritage Festival
C. Disney's Main Street Electric Parade
Computer Aided Design
CAD stand for
the conference and congress center has recommended which technology for all convention centers?
CAT 5 wiring
All of the following are certificate programs that DMAI provides to meeting professionals except:
CERM
False
COMDEX is a tradeshow held in Germany.
True
CSR stands for Corporate Social Responsibility?
The Supreme Court allowed Indian reservation gabling in 1987 with the ______ decision.
Cabazon
The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision
Cabazon
The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision Arizona Mallory Cabazon Fernandez
Cabazon
The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision.
Cabazon
the supreme court allowed indian reservation gambling in 1987 with the _____ decision
Cabazon
A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is:
Carbon Footprint Calculator
A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is: Greenwashing Calculator Sustainability Calculator Carbon Footprint Calculator Environment Impact Calculator
Carbon Footprint Calculator
A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is: Sustainability Calculator Carbon Footprint Calculator Greenwashing Calculator Environmental Impact Calculator
Carbon Footprint Calculator
A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based of points of origin is:
Carbon Footprint Calculator.
Broadband, Medium band, low band
Categories of bandwidth include?
Military Clubs
Cater to noncommissioned officers and enlisted officers
True
Catered events generally have one host and one bill and most attendees eat the same meal
Which is not considered part of production elements?
Catering
On-premise Catering
Catering at a facility that has its own permanent kitchens and function room is
4 Levels of LEED
Certified (40-49) SIlver (50-59) Gold (60-79) PLatinum (80+)
What does CMP stand for?
Certified Meeting Professional
Which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event: Corporate Event, Charity or Fundraising Event, Association Event, Social Event?
Charity or Fundraising Event
Which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event?
Charity or fundraising event
The traditional greeting here is a bow.
China
Which country is currently expanding and becoming more important to the MEEC industry? A. Japan B. The United States C. China D. South Africa
China
which country is currently expanding and becoming more important to the MEEC industry?
China
Which country is currently expanding and becoming more important to the MEEC industry?
China.
7. Sin of worshipping false labels
Claiming a 3rd party endorsement when no endorsement exists.
Which of the following is the primary difference between club management and hotel management?
Club members feel more ownership of the property than hotel guests
Which of the following is the primary difference between club management and hotel management?
Club members feel more ownership of the property than hotel guests.
Which of the following is the primary difference between club management and hotel management? Clubs are used more frequently than hotels. Hotels offer more services than clubs. Club members feel more ownership of the property than hotel guests. Hotels cost more to operate.
Club members feel more ownership of the property than hotel guests.
which of the following is a primary difference between club management and hotel managent?
Club members feel more ownership of the property than hotel guests.
Key players in club industry
ClubCorp & WCI Communities
Which of the following was NOT one of the ancient wonders of the world? Temple of Artemis at Ephesus Statue of Zeus at Olympia incorrect Colossus of Rhodes in Greece Colosseum in Rome
Colosseum in Rome
Green sheen
Companies making an effort to show that they are adopting green practices regardless of whether their claims are true.
Green Sheen
Companies that are making a concerted effort to show that they are adopting green practices regardless of whether the claims are true
True
Comprehensive general liability policies are the business equivalent of a homeowner's policy that protects the organization against personal injury claims and loss.
Which of the following characteristics would not be considered necessary in a convention and visitors bureau career?
Comprehensive knowledge of classical cooking
CAD stands for: Convention Assisted Design Conference Annual Design Computer Aided Design Computerized Annual Delivery
Computer Aided Design
DMC Field staff includes all but which of the following?
Concierge
Field staff includes all but which of the following?
Concierge
_____ is translated in Germany to "meeting" or "convention".
Congres
_______________ is translated in Germany to "Meeting" or "Convention." A. Congress B. Placce C. GMBH D. Messe
Congress ?
The payment exchanged for the promise(s) stated in a contract is called the:
Consideration
CPSC
Consumer Product Safety Commission- Requires full disclosure of any health hazards linked to chemicals used in household products
_________are expositions that are open to the public.
Consumer Shows
_________are expositions that are open to the public.
Consumer shows
Typically, which of the following consists of bread or pastry, and juice and/or coffee?
Continental Breakfast
Typically, which of the following consists of bread or pastry, and juice and/or coffee?
Continental breakfast
Cities often establish an organization to attract and retain visitors. This is called
Convention and Visitors Bureau
What does our industry refer to as large gatherings with an educational and exhibit or exposition component?
Conventions
What does the MEEC industry refer to as large gatherings with an educational and exhibit or exposition component?
Conventions
Which of the following is not a fixed cost?
Copies of the agenda or program
An example of a MEEC industry portal is: Corbin Ball's website Techsytalk Corbin Ball's website and Techsytalk None of These
Corbin Ball's website and Techsytalk
CSR stands for: Corporate Social Responsibility Community Standards Reporting Corporate Sustainability Reports Carbon Sustainability Reports
Corporate Social Responsibility
Which type of event would include annual meeting, sales meeting, workshop, training meeting, or awards ceremony?
Corporate event
National sales meetings, training meetings, product introductions, and dealer/customer meetings are all examples of what type of meeting?
Corporate meetings
What sector holds the most meetings though many of their meetings are small?
Corporations
Which of these sectors holds more meetings than any of the others, though their meetings are smaller than the meetings of other sectors?
Corporations
Which sector holds the most meetings?
Corporations
An example of a popular ecotourism destination is
Costa Rica
2. Once the meeting objectives are laid out and a budget is determined, the meeting planner should:
Create a Request for Proposal (RFP).
All of the following are benefits of using a volunteer speaker except:
Creates a sense of belonging among the participants
Which of the following does not organize a meeting?
DMP's
Which of the following does not organize a meeting?
DMPs (Dependent Meeting Planners)
what did rich barometer say DAVE stands for when evaluating the location of business, such as restaurant?
Daily traffic count, Accessibility, Visibility, and Entrance
Which convention center does the text give as an example of successfully going green?
David L. Lawrence Center in Pittsburgh
Which convention center does the text give as an example of successfully going green? Ernest Morial Center in New Orleans McCormick Center in Chicago Jacob Javits Center in New York David L. Lawrence Center in Pittsburgh
David L. Lawrence Center in Pittsburgh
which convention center does the text give as an example of successfully going green?
David L. Lawrence Center in Pittsburgh
Which of the following is not a suggestion by the text of an opportunity to go green? Eat local fruits and vegetables Decorate with reusable plastic flowers and plants Decorate with local flowers and plants Chose a local destination
Decorate with reusable plastic flowers and plants
Which of the following is not a suggestion by the text of an opportunity to go green? Decorate with reusable plastic flowers and plants Decorate with local flowers and plants Eat local fruits and vegetables Choose a local destination
Decorate with reusable plastic flowers and plants
Which of the following is NOT a suggestion by the text of an opportunity to go green?
Decorate with reusable plastic flowers and plants.
A professional management company specializing in the design and delivery of events, activities, tours, staffing, and transportation that utilizes extensive local knowledge, expertise, and resources is called a:
Destination Management Company
A service organization within the visitor industry that offers a host of programs and services to meet clients' needs is a
Destination Management Company
A service organization within the visitor industry that offers a host of programs and services to meet clients' needs is a:
Destination Management Company
What is the meaning of the abbreviation DMC?
Destination Management Company
A risk management plan does all but which of the following?
Determines the potential danger a situation may cause
The basic steps in the business process before a DMC is hired include all but which of the following?
Developing a proposal based on the potential client's guidelines
The money that comes out of the pockets of the attendees of a convention is known as:
Direct Spending
Communicating directly with the target customer for an event that will generate a response is:
Direct marketing
Most historians credit the first use of the term "special event" to apply to
Disney's "main street electric parade" created by Robert Jani
Transportation of materials, booths, exhibits, and so on along with their temporary storage in the host city is:
Drayage and Warehousing
Where are fairs and exhibitions most common in the Middle East?
Dubai and Abu Dhabi
Where fairs and exhibitions are most common in the Middle East
Dubai and Abu Dhabi
Knott's Berry Farms
During the 1920s in Buena Park, California, Knott's Berry Farm was a berry farm and a tea room
False
E-Blasts should be used as often as possible to as many users as possible to saturate the market
False
E-blasts should be used as often as possible to as many users as possible to saturate the market. True False
Which of the following should be considered in the calculations for bandwidth needed for a conference?
E-mail kiosks Web conferencing Message centers
What type of meeting is usually led by an expert and allows participants to voice their views and experiences?
Educational Meeting
The first modern casino resort opened in 1941 on the las vegas strip was the
El Rancho Vegas
Full membership at a country club
Enables members to use all the facilities all the time
People of this country do not consider themselves European.
England
False
England is thought to be the center of industry and trade fairs in Europe.
What are the five initial career tracks in the gaming industry?
Entertainment operations, Retail operations, Casino operations, Food & Beverage operations and Hotel operations
_____ is the set of moral principle and values that people use to answer questions about what is right and wrong
Ethics
The trade fair industry has its roots in which region? A. Asia B. China C. Europe D. North America
Europe
Trade fairs began in
Europe
Origins of the trade fair industry
Europe in the Middle Ages
The trade fair industry has its roots in which region?
Europe.
What part of the planning process is often forgotten when applied to meetings?
Evaluating the event
What is parol evidence?
Evidence of an oral agreement
What is parol evidence?
Evidence of an oral agreement.
What does EDPA stand for?
Exhibit Display Producers Association
A utilitarian space designed more for its ability to withstand the abuse of heavy tradeshow traffic than for its beauty is called a(n)?
Exhibition Hall
What does "EMC" stand for?
Exhibition Management Companies
This company provides exhibitions with things such as freight handling, audio, telecommunications needs, storing, installation and more.
Exhibition Management Company
Variable Costs
Expenses that can vary based on the number of attendees are called?
A DMC does not require_______.
Extensive capital
A DMC does not usually require ________ to start their business.
Extensive capitol
In other countries besides the United States, associations play a major role in the organization and sponsorship's of trade fairs.
F
The "Green Movement" was first started in the late 1940s with environmentalists advocating sustainable management resources and the protection of natural resources after the devastation of World War II.
F
The term "greenwashing" refers to any misrepresentation by a company that leads the consumer to believe that its policies and products are environmentally responsible, when its claims are false, misleading, or cannot be verified.
F
The terms "going green" and "sustainability" are often used interchangeably and have identical meanings.
F
The text states that in general, it is uncertain that the green movement will continue to be a factor in the near future.
F
Traditionally the MEEC industry in South Africa is concentrated around industrial meetings.
F
False
Facebook, Twitter, and LinkedIn are the only social media networks available for the planner
What event's purpose is usually related to the agriculture industry and evokes memories of games, attractions, and fun foods: Mardi Gras, Festivals, Fairs, Oktoberfest?
Fairs
A DMO and a DMC are basically the same.
False
A Special Event is defined as a recurring event staged for the purpose of attracting as large an audience as possible.
False
A financial objective of most association meetings is to generate a deficit.
False
A special event is defined as a recurring event staged for the purpose of attracting as large an audience as possible
False
ARS systems are still very expensive for planners to implement. True False
False
According to the text, cities in the Rocky Mountains need to make their profits with special events during the ski season when the most visitors are there.
False
BEO stands for Banquet Event Obligation
False
Both corporate meetings and associate events typically are mandatory.
False
Catered food and beverage generates the major share of hotel revenue, so this is often the biggest concern to hotels.
False
Convention Centers are always profitable.
False
Convention Centers usually have sleeping rooms.
False
Convention centers usually have sleeping rooms.
False
DMC stands for Destination Management Conference.
False
Due to the similarities of purpose, culture, and business, influences have created the same models for meetings and exhibitions in various parts of the world. T/F
False
Facebook, Twitter, and Linkedin are the only social networks available for the planner. True False
False
Fam trips must be carefully designed so that there is no sense of impropriety in the choosing of the family.
False
For many event professionals, Facebook, and not Twitter is the essential conference social tool. True False
False
Hotels always charge for their meeting space.
False
In other countries besides the United States, associations play a major role in the organization and sponsorship's of trade fairs.
False
In other countries besides the United States, associations play a major role in the organization and sponsorships of trade fairs. T/F
False
Incentive-based meetings and events are organized to give incentives for prospective clients to use the DMC's services.
False
It is preferable to list the name of the hotel as contracting party (for example, "New Orleans Acme Hotel") rather than the parent organization (for example, "Acme Hotels Limited").
False
Most meals are catered off-premises during a meeting.
False
Over the years, Service Contractors have not expanded the scope of their activities to match the growing sophistication of MEEC.
False
Parol evidence means evidence of written agreement.
False
Program planning, especially for association meetings, needs to begin only weeks before the actual event.
False
Public exhibitions do not require much promotion to be successful, because exhibitors bring in their own audiences.
False
ROI stands for Revised Organization Investments.
False
The "Green Movement" was first started in the late 1940s with environmentalists advocating sustainable management resources and the protection of natural resources after the devastation of World War 2. True False
False
The "Green Movement" was first started in the late 1940s with environmentalists advocating sustainable management resources and the protection of natural resources after the devastation of World War II.
False
The "Green Movement" was first started in the late 1940s with environmentalists advocating sustainable management resources and the protection of natural resources after the devastation of World War II. True False
False
The ISO 20121 and ASTM / APEX are basically the only eco-friendly, third-party "green" certifications. True False
False
The M in SMART objectives stand for "Majority"
False
The MEEC industry in Africa has seen significant growth over the past few decades, with the exception of South Africa. T/F
False
The average Orlando M&C attendee tends to fall in the lower socio-economic bracket.
False
The process for hiring service contractors is through a GSC.
False
The purpose of a world trade center is to bring together businesses involved in international trade outside of any governmental input or influence. T/F
False
The site selection process can before meeting/event objectives are developed to get an early start.
False
The terms "going green" and "sustainability" are often used interchangeably and have identical meanings True False
False
The terms "going green" and "sustainability" are often used interchangeably and have identical meanings.
False
The test stated that in general, it is uncertain that the green movement will continue to be a factor on the near future. True False
False
The text identifies the "green" movement as probably more of a fad that will eventually fade away. True False
False
The text recommends that even with the reduction of paper use with electronic documents, there is still a strong need to produce printed materials True False
False
The text states that in general, it is uncertain that the green movement will continue to be a factor in the near future.
False
Today, virtual tools can completely replace actual F2F meetings
False
Today, virtual tools can effectively replace actual site visits.
False
Trade fairsbegan in America during the English Colonial period.
False
Trade shows are exhibits of products and services that are open to the public and may either be part of a convention or stand alone.
False
Traditionally the MEEC industry in South Africa is concentrated around industrial meetings.
False
Twitter is considered a microblog, whose limitation is only 100 characters in an update.
False
Twitter is considered a microblog, whose limitation is only 100 characters in an update. True False
False
Unionized labor is not an important element in putting together an event or tradeshow in Chicago
False
Unionized labor is not an important factor in putting together an event or a tradeshow.
False
Well Brands are generally the most expensive brands of liquor.
False
Well brands are generally the most expensive brands of liquor
False
When planning a menu, you should use your personal preferences.
False
The usual comp room ratio is one free room for every ten
False - one for every 50
The stages of risk management are: preparedness, mitigation, risk, recovery
False - preparedness, mitigation, response, recovery
Due to the similarities of purpose, culture, and business, influences have created the same models for meetings and exhibitions in various parts of the world.
False.
In other countries besides the U.S., associations play a major role in the organization and sponsorships of trade fairs.
False.
The MEEC industry in Africa has seen significant growth over the past few decades, with the exposition to South Africa.
False.
The terms "Going Green" and "sustainability" are often used interchangeably and have identical meanings.
False.
The text states in general, it is uncertain that the green movement will continue to be a factor in the near future.
False.
Wet n' Wild
First major water park in the U.S. In 1998, owner George Millay sold the Orlando Park to Universal Studios Recreation Group
True
Five of the world's top international trade fairs and exhibitions are held in Germany
Germany
Five of the world's top international trade fairs and exhibitions are held in:
Which of the following is NOT one of the five functional areas casino operations? Casino services Marketing Food and Beverage Human Resources
Food and Beverage
country club
Foodservice, a pool, a tennis court, and a golf course are all services offered in a(n)
True
For many years, trade shows and exhibits have used Lead Retrieval Systems to help capture customer information
Professional Clubs
For people in the same profession
FOC
Free Of Charge
Who is the largest GSC?
Freeman
5. Out of all the transportation needed in a budget, which is the least expensive?
Freight shipping.
______ manages the work of line employees
Frontline managers
The two major themes of Epcot are? Tomorrowland and Fantasyland Future World and World Showcase Fantasyland and Adventureland Frontierland and Tomorrowland
Future World and World Showcase
Dining Clubs
Generally located in large city office buildings
Two (generally 2-3 days for each inspection)
Generally, how many site inspections should the planner have?
What is the primary outcome of the responsibilities of a convention and visitors bureau?
Generate and increase revenues for the city
What is the primary outcome of the responsibilities of a convention and visitors bureau?
Generate and increase revenues of a city
European country which is center for trade
Germany
What country is thought to be the center of industry and trade fairs in Europe? A. England B. Germany C.France D.Switzerland
Germany
What country is thought to be the center of industry and trade fairs in Europe?
Germany.
Athletic Clubs
Gives city workers and residents an opportunity to work out, swim, play squash and/or racquetball, and so on
A phrase referring to individual action that a person (or computer) can consciously take to curb harmful effects on the environment through consumer habits, behaviors and lifestyle.
Going Green.
A phrase referring to individual action that a person (or company) can consciously take to curb harmful effects on the environment through consumer habits, behavior, and lifestyle is: Carbon footprint Greenwashing Sustainability Going green
Going green
________________ meetings are different from every other type of conference
Government
________________ meetings are different from every other type of conference.
Government
Most convention centers are owned by:
Government public agencies
The most visited National Park is Death Valley Great Smokey Mountains Grand Tetons Yosemite Yellowstone
Great Smokey Mountains
The most visited U.S. National Park is
Great Smokey Mountains
The most visited U.S. National Park is:
Great Smokey Mountains
True
Hannover Fair in Germany, the world's largest exhibition venue consists of over 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities.
True
Hannover Fair in Germany, the world's largest exhibition venue, consists of over 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities
in order to help turn Starbucks around Howard Shultz did what extraordinary thing on February 26, 2008?
He closed every starbucks in the United States for retraining on how to make expresso
Brazil
Here, the hand signal where the thumb and forefinger form a circle is considered a vulgar or obscene gesture.
Which company originally opened its theme park for employees to relax and have fun when they were not on the job
Hershey's
Which company originally opened its theme park for employees to relax and have fun when they were not on the job? Disney Busch Gardens Six Flags Hershey's
Hershey's
Premium Brands
High-quality, expensive liquors such as Crown Royal or Hanger one Vodka are known as
According to the Event Solutions Black Book, what is the most popular site for holding events?
Hotel/resort
What is a well brand?
House liquor
The _______ has developed a specific set of guidelines as to what constitutes a conference center.
IACC
This body has developed a specific set of guidelines as to what constitutes a "Conference Center" as opposed to other types of meeting facilities:
IACC
True
If a Japanese person gives you a gift, do not throw away the wrapping or tear it up. It is considered part of the gift
The Federal Copyright Act states that when music is "performed," royalties must be given to those who own the copyright of that music. The exception to this rule is:
If the music is being played over a single home-style radio or TV
Dollywood
In 1961, a small attraction with a Civil War theme called Rebel Railroad opened its doors to the public
True
In Japan you present your business card Japanese side up.
Acceptance Risk
In general all risk falls into four categories. Which is not a category:
True
In most Arabic countries the left hand is considered dirty, so do not eat or accept anything with this hand
False
In other countries besides the United States, associations play a major role in the organization and sponsorship's of trade fairs
Stands
In other countries they may call exhibits:
In a Las Vegas style casino resort the main difference between the blackjack tables and the poker tables is:
In poker the players bet against each other and the house keeps a portion of each pot
Personal Selling
In the promotional mix, which is the element that is defined as when a seller attempts to assist and/or persuade prospective event attendees person to person:
What are the trips that companies reward their top performers based on stated criteria?
Incentive Trips
What are the trips that companies reward their top performers based on stated criteria?
Incentive trips
Fraternal Clubs
Includes many special organizations, such as the Veterans of Foreign Wars, Elks, and Shriners
IGRA stands for
Indian Gambling Regulatory Act
IGRA stands for:
Indian Gaming Regulatory Act
IGRA stands for: International Gaming Regulatory Act Intermediary Gaming Regulatory Act Indian Gaming Regulatory Act Indian Gambling Regulatory Act
Indian Gaming Regulatory Act
Which of the following terms means the physical environment, such as roads, water, and electricity?
Infrastructure
ICCA
International Congress and Convention Association- Handling, transporting, and accommodating international events.
What does ISES stand for?
International Special Events Society
_________________ are created by grouping standard booths together into blocks of four, nine, or larger configurations. They have aisles on four sides and can be an excellent format for a medium-size company.
Island booths
In Japan you present your business card: A. After dinner; B. With a handshake; C. Japanese side up; D. Before dinner
Japanese side up
First LEED platinum building
King Pavilion 2010 State Gym 2012
The largest single cost for airline operations is
Labor
Whether a city is unionized is a factor in these costs
Labor Costs
From the early 1940's until 1976, what city had a virtual monopoly on the gaming entertainment business?
Las Vegas
From the early 1940s until 1976 what city had a virtual monopoly on the gaming entertainment business? Atlantic City New Orleans Las Vegas Reno
Las Vegas
From the early 1940s until 1976, what city had a virtual monopoly on the gaming entertainment business?
Las Vegas
We reviewed the top 10 meeting destinations in the US. Which of the DMO's we discussed does not rely on membership dues to fund it?
Las Vegas
A technology that has been used to capture customer information at events is:
Lead Retrieval System.
Which of these is not one of the six key elements involved in the cost of the event?
Legal Costs
What are the caveats when using Wi-Fi technology?
Limited capacity and security issues
Which of the following usually has the biggest effect on attendance?
Location
Which of these is not a compelling reason why company sponsorships are growing?
Loosening of restrictions
The central database that DMAI provides for a DMO's use is called:
MINT
Meeting Planning as a recognized profession did not really develop until 1972 when ______ was founded.
MPI
______ has become the highest grossing casino market in the world
Macau
______ has become the highest grossing casino market in the world.
Macau
_______ has become the highest grossing casino market in the world.
Macau
_______ has become the highest grossing casino market in the world. Macau Atlantic City Las Vegas Mexico City
Macau
A key difference between corporate and association meetings is that attendance is often:
Mandatory for corporate meetings
The use of computer software starts with:
Mapping out the timetable for the meeting
This includes the costs of attracting attendees.
Marketing Costs
As discussed in class, Surf Expo is an example of a _______which has set appointments between buyers and sellers.
Marketplace Show
What US convention center is successfully going green?
McCormick Place
What US convention center is successfully going green?
McCormick Place, Chicago
Which of the following is not a SMART objective?
Meaningful
Which of the following should take place before the RFP?
Meeting objectives are clearly defined, and The basic location and logistics are drafted.
Which of the following is not one of the seven major divisions of the hospitality industry?
Meetings
Needs Analysis
Method of determining expectations for a particular meeting/event
Time period of the beginnings of the trade fair industry
Middle ages in Europe
Program planning for associations usually begins:
Months and sometimes years before the event
False
Most meals are catered off-premise during a meeting.
We discussed the average consumer profile for Orlando Meeting attendees. Which of the following statements is FALSE?
Most stay in mid-price hotels
Using the attached Florida Ballroom file answer the following question. What type of seating would you recommend for a networking reception of 800 in this space?
Mostly use cocktail highboy tables with some rounds of 8
In 1916, which of the following organization was founded to conserve park resources and to provide for their use by the public
National Park Service
In 1916, which of the following organizations was founded to conserve park resources and to provide for their use by the public?
National Park Service
In 1916, which one of the following organizations was founded to conserve park resources and to provide for their use by the public? American Park Service New England Association of Park of Superintendents National Park Service Recreation Management
National Park Service
NFC stands for:
Near Field Communication
Country Clubs
Nearly all have one or more golf courses (possibly swimming pools & tennis courts), a clubhouse, lounges, bars & restaurants, banquet facilities
Which of the following event management skills would be characterized by the process by which a meeting planner and supplier reach an agreement on the terms and conditions that will govern their relationship?
Negotiating skills
What operation is typically described as having a bar, a restaurant, and less than 16 electronic gambling devices?
Nevada-style gaming tavern
What operation is typically described as having a bar, restaurant, and less than 16 electronic gambling devices?
Nevada-style gaming tavern
What operation is typically described as having a bar, restaurant, and less than 16 electronic gambling devices? sports book Nevada-style gaming tavern mini-casino theme restaurant
Nevada-style gaming tavern
Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States?
New Orleans
In October 2008 Howard Shultz spent $32.5 million to bring all 11,000 restaurant managers and partners to _____ for a meeting to explain how he planned to turn the company around.
New Orleans, LA
Using the attached Florida Ballroom file answer the following question. You have a group of 600 and need to plan a general session with classroom style seating in the morning immediately followed by 6 concurrent breakout sessions, each session accommodating up to 110 people? Can this ballroom accommodate your needs?
No
Campus Sustainability Day is held in which month?
October
Which of the following "communities of practice" is not built during a meeting/gathering?
Off-site venues
All of the following are general services that DMOs provide to meeting professionals except:
Offering recommendations for the best hotel deals
Catering at a facility that has its own permanent kitchens and function rooms is:
On-premise catering
True
One of the first online tools to develop for the MEEC industry was online RFP's in the mid to late 1990's
Social membership at a country club
Only allows members to use the social facilities, including lounges, bro and restaurants, and possibly pools and tennis courts
Proprietary Clubs
Operate on a for-profit basis; owned by corporations or individuals; individuals wanting to become members purchase a membership, not a share in the club
True
Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers
True
Outside the U.S., the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers.
LegoLand
Owned and operated by the Lego Group Marketed toward young families
Gary Loveman, chairman, president and CEO of Cesears entertainment earned a ______ degree from
PHD Massachusetts institute of technology
Most DMO's we discussed use a funding model commonly known as a ____?
PPP
Which booth type is made up of four or more standard booths back to back with aisles on three sides?
Peninsula
England
People of these people do not consider themselves European.
The so called "triple bottom line" of reasons to go green is called:
People, Planet, Profit.
The so-called "triple bottom line" of reasons to go green is called: Water, Waste, and Wishes Recycle, Reuse, and Restoration People, Planet, and Profit Paper, People, and Privacy
People, Planet, and Profit
Triple bottom line of going green
People, planet and profit
The so-called "triple bottom line" of reasons to go green is called:
People, planet, and profit.
Attrition clauses are also called:
Performance clauses and Slippage clauses
The Liberty Bell resides in which city?
Philadelphia
The Liberty Bell resides in which city? Washington, D.C. Baltimore Philadelphia New York City
Philadelphia
Private Clubs
Places where members gather for social, recreational, professional, or fraternal reasons
Carbon Footprint Calculator
Planners can see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin. Planners can then offer options for attendees to offset carbon emissions
Carbon Footprint Calculator
Planners can see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin. Planners can then offer options for attendees to offset carbon emissions.
True
Planners need to think about internet bandwidth during negotiations with hotels
True
Planners need to think about internet bandwidth during negotiations with hotels.
Three Years
Planning for the annual meeting begins how long in advance?
An example of a carbon offset program is: Buying Carbon Planting Trees APEX None of These
Planting Trees
Which of the following is not an example of a corporate meeting?
Political convention
An intimate presentation most often used to share research within academic or medical conferences:
Poster Session
Argentina
Pouring wine here with your left hand is a major insult here.
Which of the following is not one of the "Triple Bottom Lines": Planet Prediction People Profit
Prediction
High-quality, expensive liquors such as Crown Royal or Hanger One Vodka are known as:
Premium brands
What is a plated buffet?
Preplated food on a buffet table, which guests pick up
All of the following items are contained on a RFP except:
Price of rooms
University Clubs
Private clubs for alumni or alumnae
We discussed the 4 P's of marketing in class. The upcoming Bridal Expo some of your classmates are planning would best be considered a ________ element?
Product
This includes the costs associated with staging an event.
Production Costs
PCO
Professional Congress Organizers - Represents the client in dealing with the DMO, DMC, Hotel, Transportation Company, and other suppliers
What group or market sector is the greatest percentage of convention center utilization: Exposition trade shows, Government and social services, Educational, Professional and trade shows, Religious?
Professional and trade shows
________________ provide(s) training, certification, networking, and assistance with business plans and other consulting services for their members.
Professional associations
Which of the event management skills aids in completing projects on time and within budget, where parts of an event can be managed as separate components?
Project management skills
We discussed the 4 P's of marketing in class. The upcoming Ford events at UCF some of your classmates are planning would best be considered a ________ initiative for Ford Motor company?
Promotional
After receiving an RFP, interested suppliers will then send a ______ to the planner which outlines their offerings and pricing for the planner's consideration.
Proposal
Yacht Clubs
Provides members with moorage slips, where their boats are kept secure
All of the following are specific services that DMOs provide to meeting professionals except:
Providing security for the event
The technology used in interactive name-tags is called:
RFID
When planning a meeting or event, planners will develop a(n) ___ which will detail their program needs to submit to suppliers, often including CVB's and DMC's, for consideration and response.
RFP
RFID stands for
Radio Frequency Identification Device
RFID stands for:
Radio Frequency Identification Device
RFID stands for: Radio Frequency Identification Device Registration Frequency identification Device Registration From Internet Device Radio Frequency Internet Device
Radio Frequency Identification Device
RFID stands for:
Radio Frequency Identification Device.
RSS stands for:
Really Simple Syndication
refreshment of strength and spirit
Recreation is defined as
Attrition penalties are:
Relevant when a meeting uses less than the contracted number of sleeping room nights
Depending on the type of event, there may be a daily charge as a part of these costs.
Rental Costs
What is an RFP?
Request for Proposal.
Which of these is most likely to be owned by a family or a closely held corporation?
Retreat facility
True
Room block means to set aside a certain number of rooms for an event/meeting
Very small, interactive sessions designed to cover very specific tops of interest, usually with no more than 12 people is a:
Roundtable
Which groups tend to be the most price sensitive?
SMERF
Which of the following events would not be considered a special event: Wedding, Sales Meeting, Convention, Festival?
Sales Meeting
What attraction features more than 700,000 exotic plants?
San Diego Zoo
What attraction features more than 700,000 exotic plants? Walt Disney World The National Aquarium San Diego Zoo Hershey's
San Diego Zoo
Which theme park company is dedicated to preserving marine life and uses innovative programs to research wildlife dilemmas? Disney Universal Studios Six Flags America Sea World Parks Knott's Berry Farm
Sea World Parks
Hands Service
Seated guests are served by a server wearing white gloves
Servers wearing white gloves pass trays of hot hors d'oeuvres to guests.
Seated guests are served by a server wearing white gloves.
What is hand service?
Seated guests are served by a server wearing white gloves.
A virtual reality program that never really took off was: Fake Life First Life Second Life Lush Life
Second Life
This cost may be higher or lower depending on if you need more than just a guard stationed at the entrance
Security Costs
Which gathering involves a group of advanced students who study under an expert or professional?
Seminar
Anyone who provides a product or service for the exhibitor or show management during the actual show or conference is known as a____:
Service contractor
Seasonality is a big factor in setting rates. The gap between the high occupancy season and low occupancy season is called a(n)?
Shoulder
The gap between the high-occupancy days in a convention's room pickup pattern is called a(n):
Shoulder
The general service contractor is hired by the _________ to handle general duties necessary to produce the show on-site.
Show Manager
The General Service Contractor is hired by the ________ to handle general duties necessary to produce the Show on-site.
Show manager
The general service contractor is hired by the _________ to handle general duties necessary to produce the show on-site.
Show manager
What is both a convention center's strength and weakness?
Size
The primary business for most hotels is?
Sleeping Rooms
The primary source of hotel revenue is:
Sleeping room revenue.
What does a convention center not have?
Sleeping rooms
The text gives the example of a green initiative pursued by GMIC/CTW that involved reusing which amenities at hotels?
Soap and shampoo
The text gives the example of a green initiative pursued by GMIC/CTW that involved reusing which amenities at hotels? Bottled water Linens and towels Soap and shampoo Pencils and paper
Soap and shampoo
. The text gives the example of a green initiative pursued by GMIC/CTW that involved reusing which amenities at hotels?
Soap and shampoo.
What does "SMERF" stand for?
Social Military Educational Religious Fraternal
False
Social media and mobile devices have become a distraction in events and event management
Which of following are the SMART objectives?
Specific, Measurable, achievable, relevant, time bound
Opening ceremonies, halftime, and postgame shows would be part of what kind of special event?
Sporting event
A ________ is based on a 10' × 10' grid with smallest allowable exhibit being that size.
Standard Booth
A(n) ___________ is based on a 10' x 10' grid with the smallest allowable exhibit being that size.
Standard Booth
In other countries they may call exhibits:
Stands.
GatorLand
Started when Owen Godwin built an alligator pit in his backyard After World War II, Godwin bought a 16-acre plot located off Florida's second most traveled highway Provides a close-up view of Florida's animals in their native habitat
When is a good time to hold a music festival in Colorado to drive additional visitation during shoulder seasons?
Summer Off-Season months to utilize space and rates
When is a good time to hold a music festival in Colorado?
Summer off-season months to utilize space and rates
All of the following tasks are associated with general service contractors except:
Supervising exhibitors
All of the following tasks are associated with service contractors except:
Supervising exhibitors
________________ refers to the implementation of practices and procedures that will help conserve both the natural environment and the special event space.
Sustainable event tourism
When giving gifts here, do not give away knives - it is considered bad luck.
Switzerland
A future trend of green meetings will be that many national governments will likely demand that meetings and events they organize and sponsor incorporate "green elements" and that these elements are measurable.
T
According to the text, it makes good business sense to go green, and companies that choose to do so are reporting higher gross margins, higher return on sales, higher return on assets, and a stronger cash flow than their less sustainable competitors.
T
CSR stands for Corporate Social Responsibility.
T
Corporate Social Responsibility refers to a widespread approach where organizations consider the long-term interest of the communities in which they operate and take responsibility for the impact of their actions on employees, customers / members, the community, and the environment.
T
Five of the world's top international trade fairs and exhibitions are held in Germany.
T
Hannover Fair in Germany, the world's largest exhibition venue, consists of over 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities.
T
If a Japanese person gives you a gift, do not throw away the wrapping or tear it up. It is considered part of the gift.
T
In most Arabic countries the left hand is considered dirty, so do not eat or accept anything with this hand.
T
Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers.
T
The "Green Movement" was first started in the late 1940s with environmentalists advocating sustainable management resources and the protection of natural resources after the devastation of World War II.
T
The Certification in Green Meetings & Events (CGME) is designed to assist meeting professionals with all stages of the meeting planning process in a way that promotes social and environmental responsibility.
T
The growth of the European Union and the Euro and the removal of trade barriers and tariffs have helped the European trade fair and exhibition industry to grow.
T
The term "green" is usually product or service specific rather than general.
T
The term "greenwashing" refers to any misrepresentation by a company that leads the consumer to believe that its policies and products are environmentally responsible, when its claims are false, misleading, or cannot be verified.
T
Today, Europe is the focal point of international trade fairs and exhibitions.
T
Trade fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates.
T
Asian cities backbone of trade fairs and exhibitions
Taiwan and Singapore
This may include costs for keynote speakers.
Talent Costs
Which of the following is not an example of direct revenues?
Taxes
Disassembling booths and packing them into crates and onto trucks is called:
Teardown
ISO 20121 was created to coincide with what event? The 2012 US Presidential election The 2012 Super Bowl The 2012 Tour de France The 2012 London Olympics
The 2012 London Olympics
The elderly
The American with disabilities act applies to all of the following except:
True
The Certification in Green Meetings and Events (CGME) is designed to assist meeting professionals with all stages of the meeting planning process in a way that promotes social and environmental responsibility.
False
The M in SMART objectives stands for "majority"?
An example of a hallmark event is:
The Olympics
The country that is number one in world-wide tourism revenue is
The United States
Which major tourist country destination does NOT have a cabinet-level official for tourism?
The United States
Marketing committee
The ______ is responsible for creating releases that will be sent to professional publications.
What is an exhibition appointed contractor?
The company that is appointed by the exhibitor
The internal management structure of a club is governed by what?
The corporation's articles of incorporation and bylaws
When should information about the next year's meeting be ready to go live online? At most one month after the meeting The day this year's meeting concludes At most one week after the meeting At most six months after the meeting
The day this year's meeting concludes
The Americans with Disabilities Act applies to all of the following except:
The elderly.
If the music is being played over a single home-style radio or TV
The federal copyright act states that when music is "performed," royalties must be given to those who own the copyright of that music. The exception to this rule is:
True
The growth of the European Union and the Euro and the removal of trade barriers and tariffs have helped the European trade fair and exhibition industry to grow
The "who" of the planning progress is?
The host organization of the event
All of the above (Meeting room rental, Food and beverage and Staff sleeping rooms)
The hotel budget includes which of the following?
In which of the following situations can a meeting planner use a cancellation without having to pay damages?
The hotel ownership or management changes, the meeting size outgrows the hotel, and the hotels quality rating changes
Which of the following does not need to be contained in a valid written contract?
The mailing addresses of the parties.
Walt Disney World
The most popular destination resort in the world is
APEX Green Meetings Standards
The new standards for green meetings will be called:
Green Seal
The organization is science-based standard development and certification body that meets criteria for third-party certifiers of the U.S. Environmental Protection Agency?
Which of the following is not a part of a fam-trip?
The planner's association or company is legally obligated for the expenses.
True
The purpose of a WTC is to bring together businesses and government agencies.
According to the text, which of the following is not one of the "Six Sins of Greenwashing"? The sin of political correctness The sin of the hidden trade-off The sin of worshipping false labels The sin of fibbing
The sin of political correctness
False
The site selection process can done before meeting/event objectives are developed to get an early start?
People, Planet, and Profit
The so-called "tripe bottom line" of reasons to go green is called?
False
The stages of risk management are: preparedness, mitigation, risk, recovery.
An RFID
The technology used in interactive nametags is called?
China
The traditional greeting here is a bow.
False (In general com room ratio is 1 free room for every 50.)
The usual comp room ratio is one free room for every ten.
All of the following are reasons why DMOs are valuable to a meeting planner except:
Their rates are competitive with those of other industries.
Which parks create the atmosphere of another place and time?
Theme parks
Which parks create the atmosphere of another place and time? Theme parks Private clubs National parks Zoos
Theme parks
Well Brands
There are also known as "house liquors"
In which way do corporations fund their meetings?
They include meeting costs in their operating budget
Plated/ American Style Service
This is the most functional, most common, most economical, and most efficient type of service?
Talent Cost
This may include costs for keynote speakers
What is the definition of a meeting planner?
Those people who plan and organize gatherings.
What is the purpose of WTC?
To bring together business and government agencies.
What is the top reason to have a meeting face to face?
To learn from peers
What is the overall job of a DMO?
To sell a destination
What type of permit is not used for staging a special event?
Tobacco/Smoking permit
True
Today, Europe is the focal point of international trade fairs and exhibitions
False
Today, virtual tools can completely replace actual Face-to-face meetings.
False
Today, virtual tools can effectively replace actual site visits
DMCs do not serve:
Tour groups with random participants
An event where suppliers present goods to business buyers and is not open to the public is a
Trade Show
An event, not open to the public, where suppliers present goods to business buyers is a(n):
Trade Show
Time period of the beginnings of the trade fair industry
Trade began in the middle ages in Europe. They essentially had a farmers market. Today, they are still the focal point for trade.
True
Trade fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates
What is a typical business-to-business event?
Trade show
Which of the following would be considered business travel?
Trade shows and expositions
What is meant by a "right to work" state?
Trades people are not required to be in a union
What is meant by a "right to work" state?
Trades people are not required to be in a union.
False
Traditionally the MEEC industry in South Africa is concentrated around industrial meetings
Dr. Martin Luther King Jr. was an example of what specific type of leadership: Peer led, Transactional, Experienced, Transformational, Incentive?
Transformational
Dr. Martin Luther King, Jr. was an example of what specific type of leadership?
Transformational
Which statement is false with regard to travel agencies?
Travel agents make their money by charging the provider a fee.
private swimming pools
Trends in recreation and leisure include all but
A force majeure or Act of God clause permits either party to terminate the contract without damages if fulfillment of the obligations imposed in the agreement is rendered impossible by occurrences outside of the control of either party.
True
A force majeure or act of god clause permits either party to terminate the contract without damages if fulfillment of the obligations imposed in the agreement is rendered impossible by occurrences outside of the control of either party.
True
A future trend of green meetings will be that many national governments will likely demand that meetings and events they organize and sponsor incorporate "green elements" and that these elements are measurable.
True
A future trend of green meetings will be that many national governments will likely demand that meetings and events they organize and sponsor incorporate "green elements" and that these elements are measurable. True False
True
A needs analysis is a method of determining the expectations for a particular meeting.
True
A planner's greatest concern when planning an outdoor event is the weather.
True
According to class discussion, the majority of revenue generated from Meetings, Conventions, and Expositions comes from registration fees.
True
According to data recently shared in class, 85% of Meeting and Event programs are booked in facilities that offer sleeping rooms.
True
According to the food consumptions guidelines in this chapter, a heavy eater will eat 16 + hors d'oeuveres in a 2-3 hour reception with no dinner following.
True
According to the text, It makes good business sense to go green, and companies that choose to do so are reporting higher gross margins, higher return on sales, higher return on assets, and a stronger cash flow than their less sustainable competitors. True False
True
According to the text, a presidential inauguration is an example of a special event.
True
According to the text, it makes good business sense to go green, and companies that choose to do so are reporting higher gross margins, higher return on sales, higher return on assets, and a stronger cash flow than their less sustainable competitors.
True
As a meeting planner, cost of transportation and lodging is an important consideration when choosing a city.
True
Attrition clauses (sometimes referred to as performance or slippage clauses) provide for the payment of damages to the hotel when a meeting organizer fails to fully utilize the room block specified in the contract.
True
Bandwidth is the amount of information that can pass through a communications line. The more bandwidth, the more information (number of emails, hits to a social networking site) can occur simultaneously.
True
CSR stands for Corporate Social Responsibility True False
True
CSR stands for Corporate Social Responsibility.
True
CSR stands for corporate social responsibility
True
Catered events generally have one host and one bill and most attendees eat the same meal.
True
Cities derive more than 50% of their income from MEECs.
True
Comprehensive general liability (CGL) policies are the business equivalent of a homeowner's policy that protects the organization against personal injury claims and loss
True
Consolidation shows are open to both industry buyers and the general public.
True
Conventions can be held anywhere there is space.
True
Corkage is defined as the fee added to liquor brought into the hotel but not purchased from the hotel.
True
Corporate Social Responsibility refers to a widespread approach where organizations consider the long-term interest of the communities in which operate and take responsibility for the impact of their actions on employees, customers/members, the community, and the environment. True False
True
Corporate Social Responsibility refers to a widespread approach where organizations consider the long-term interest of the communities in which they operate and take responsibility for the impact of their actions on employees, customers / members, the community, and the environment.
True
DMCs must be legally insured for business liability as well as workers' compensation and automobile insurance.
True
DMO stands for Destination Marketing Organization.
True
DMOs are synonymous with Convention and Visitor's Bureaus (CVBs).
True
Every show organizer should have a crisis management plan that addresses the more likely types of emergencies, such as fire, food-borne illness, demonstrations, bomb threats, terrorism, and natural disasters.
True
Five of the world's top international trade fairs and exhibitions are held in Germany.
True
Five of the world's top international trade fairs and exhibitions are held in Germany. T/F
True
For an offer to be accepted, the acceptance must be unequivocal and in the same terms as the offer.
True
Hannover Fair in Germany, the world's largest exhibition venue, consists of 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities
True
Hannover Fair in Germany, the world's largest exhibition venue, consists of over 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities.
True
Hannover Fair in Germany, the world's largest exhibition venue, consists of over 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities. T/F
True
If a Japanese person gives you a gift, do not throw away the wrapping or tear it up. It is considered part of the gift.
True
If a Japanese person gives you a gift, do not throw away the wrapping or tear it up. It is considered part of the gift. T/F
True
In most Arabic countries the left hand is considered dirty, so do not eat or accept anything with this hand.
True
In order to keep visitors in the Disneyland park at night, Walt Disney designed a "Special Event" called the Main Street Electric Parade.
True
In the United States, federal antitrust laws prohibit DMOs from discussing pricing policies with hotels under consideration.
True
Many hoteliers, particularly those who have been in the industry for many years, sum up meeting negotiations with this simple maxim: "Dates, Rates and Space - You Can Only Have Two."
True
Meeting planners can both access their organizations' post-convention history and receive reports via DMAI's Meeting Information Network (MINT) database
True
Meeting planners can both access their organizations' post-convention history and receive reports via DMAI's Meeting Information Network (MINT) database.
True
Meetings and events can be held basically anywhere that there is space.
True
One bar or bartender per every 100 guests is standard and recommended.
True
One of the first online tools to develop for the MEEC industry was online RFP's in the mid to late 1990's. True False
True
Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers.
True
Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers. T/F
True
Outside the U.S., the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transpotation company, and other suppliers.
True
Planners need to think about internet bandwidth during negotiations with hotels
True
Planners need to think about internet bandwidth during negotiations with hotels. True False
True
Room block means that to set aside a certain number of rooms for an event/meeting
True
Specialty service contractors deal with a specific area of show production while the GSC tends to be broad and generic.
True
Target marketing is best understood by clearly defining who wants to attend a certain type of event.
True
Target marketing is the best understood by clearly defining who wants to attend a certain type of event.
True
The Certification in Green Meetings & Events (CGME) is designed to assist meeting professionals with all stages of the meeting planning process in a way that promotes social and environmental responsibility.
True
The Certification in Green Meetings & Events (CGME) is designed to assist meeting professionals with all stages of the meeting planning process in a way that promotes social and environmental responsibility. True False
True
The DMAI is the only association that exclusively represents DMOs.
True
The DMAI offers meeting professionals an RFP site to seek professional assistance in planning a meeting.
True
The General Service Contractor is hired by the owner of the company that is in the show to handle the general duties necessary to produce the Show on site.
True
The Latin term E-venire means outcomes.
True
The SMART approach of writing effective meeting goals stands for Specific, Measurable, Achievable, Relevant, and Time.
True
The association's board of directors typically meets several times a year to provide collective advice and direction to the association. These meetings are known as board meetings.
True
The best day of the week to attract news crews is Friday because it is usually a quiet news day. Saturday and Sunday have even fewer distractions, but most stations do not have enough news crews working the weekend who can cover an event.
True
The first stage of the sales process of DMC's is to discover new business opportunities and pursue those leads.
True
The first thing a planner needs to determine is (1) Who is the group? and (2) Why are they here?
True
The growth of the European Union and the Euro and the removal of trade barriers and tariffs have helped the European trade fair and exhibition industry to grow.
True
The largest percentage of a DMC's business is usually transportation.
True
The number-one reason attendees voluntarily go to events is for networking.
True
The term "Web 2.0" refers to all of the online tools where the operative word is interactivity.
True
The term "green" is usually product or service specific rather than general.
True
The term "greenwashing" refers to any misrepresentation by a company that leads the consumer to believe that its policies and products are environmentally responsible, when its claims are false, misleading, or cannot be verified.
True
The term "greenwashing" refers to any misrepresentation by a company that leads the consumer to believe that its policies and products are environmentally responsible, when its claims are false, misleading, or cannot be verified. True False
True
The text gives the advice not to accept something just because it is preprinted on the contract or the proposal is given to you by the other party.
True
The text gives the advice to never sign a contract in which major items like room rates are left to future negotiation.
True
The text recommends that a way to save money on food and beverage is to make receptions shorter - reducing the before dinner reception from two hours to one.
True
The text recommends that a way to sve money on food and beverage is to make receptions shorter - reducing the before dinner reception from two hours to one.
True
The three phases of planning that a company's trade show manager must address are ensuring that everything arrives at the exhibition on time; establishing the objectives the company wants to accomplish; and planning for the exhibit operation.
True
Today, Europe is the focal point of international trade fairs and exhibitions.
True
Today, Europe is the focal point of international trade fairs and exhibitions. T/F
True
Trade fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates.
True
Trade fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates. T/F
True
Tradeshows are ideal for introducing new products or concepts.
True
Two meeting-specific uses for RFIDs are CEU tracking and Internet message centers.
True
Two meeting-specific uses for RFIDs are CEU tracking and internet message centers.
True
Under Family Style/English Service, guests are seated, and large serving platters and bowls of food are placed on the dining table by the servers. Guests pass the food around the table, and a host often will carve the meat.
True
VoIP (Voice over Internet Protocol) is the term used for your high speed internet connection to make and receive phone calls.
True
VoIP (Voice over Internet Protocol) is the term used for your high speed internet connection to make and receive phone calls. True False
True
Web-based apps are more like mobile web sites, optimized for the smaller screen. True False
True
While DMC's may be involved in site inspections, they do not usually organize nor sponsor them. That responsibility lies with the DMO in the locale.
True
two meeting-specific uses for RFIDs are CEU tracking and internet message centers. True False
True
A future trend of green meetings will be that many national governments will likely demand that meetings and events they organize and sponsor incorporate "green elements" and that these elements are measurable.
True.
CSR stands for corporate Social Responsibility.
True.
Five of the worlds top international trade fairs and exhibitions are held in Germany.
True.
If a Japanese gives you a gift, you do not throw away the gift wrapping or tear it up. It is considered part of the gift.
True.
Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other supplies.
True.
The certification in Green Meetings and Events (CGME) is designed to assist meeting professionals w/ all stages of the meeting planning process in a way that promotes social and environmental responsibility.
True.
The text states in general, it is uncertain that the green movement will continue to be a factor in the near future.
True.
Trade Fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates.
True.
How long should a typical dinner event last?
Two hours
True
Two meeting-specific uses for RFIDs are CEU tracking and internet messages
The best event websites integrated a ___________ strategy. Four-way One-way Two-way Three-way
Two-way
1. Generally, how many site inspections should the meeting planner have?
Two.
An important issue raised by the rise of online registration for events is:
Unexpected added expense and Integration of data
UFI
Union of International Fairs- publishes regular, impressive stats about the international trade fair industry
European country which is the center for trade
United Kingdom
What organization supports the World Tourism Organization?
United Nations
Cultural tourism or World Heritage sites are often designated by
United Nations Educational, Scientific, and Cultural Organization
Cultural tourism or World Heritage sites are often designated by
United Nations Educational, Scientific, and Cultural OrganizationRecreation is defined as:
The country that is number 1 in tourism revenue is
United States
Which major tourist country destination does NOT have a cabinet-level official for tourism?
United States
Which destination attraction is known for its success in adapting movies into thrill rides
Universal Studios
Which destination attraction is known for its success in adapting movies into thrill rides?
Universal Studios
Which destination attraction is known for its success in adapting movies into thrill rides? Universal Studios Disneyland Hershey's Sea World
Universal Studios
Careers in the MEEC industry include all of these except:
Urban Planner
4. Sin of irrelevance
Using or referencing products that don't make sense; water-conserving light bulb.
government-sponsored recreation
Various levels of government that constitute _______ intertwined, yet distinct, in the parks, recreation, and leisure services
A public gambling house was legalized for the first time in 1626 in
Venice
A public gambling house was legalized for the first time in 1626 in England Venice North America Paris Russia
Venice
A statement that clearly defines the who, what, when, where, and why of an event is a:
Vision Statement
A statement that clearly defines who, what, when, where and why of an event is a _____ and it is usually crafted in the ____ stage:
Vision statement, research
True
VoIP (Voice Over Internet Protocol) is the term used for your high speed internet connection to make and a receive phone calls
VOIP stands for:
Voice Over Internet Protocol.
membership restrictions
Voluntary organizations have all the following characteristics EXCEPT:
noncommercial recreation
Voluntary organizations, armed forces, and employee recreation fall under
The most popular destination resort in the world is
Walt Disney World
The most popular destination resort in the world is Universal Studios Knott's Berry Farm Six Flags Walt Disney World
Walt Disney World
Which theme park allows faculty members to intern?
Walt Disney World
Which theme park allows faculty members to intern? Universal Studios Dolly World Hershey's Busch Gardens Walt Disney World
Walt Disney World
The price for drayage is based on:
Weight
False
Well brands are generally the most expensive brands of liquor.
Which park is considered to be the first major water park opened in the United States? Sea World Blizzard Beach Wet 'n Wild Six Flags
Wet 'n Wild
Which park is considered to be the first major water park opened in the United States?
Wet n Wild
Europe
What area is the focal point of International trade fairs and exhibitions today?
America
What country enforces ADA?
Leadership in Energy and Environmental Design
What does LEED stand for?
ICCA
What is considered the global community for the world's convention industry?
Everything (food, room rates)
What is negotiated when planning a meeting/event?
Meet with key personnel
What should happen in the second site inspection?
Outcome
What the Latin term E-venire means
When they are nonprofit organizations
When can association be exempt from city and state taxes?
Once budget is determined
When does the RFP get created?
Switzerland
When giving gifts here, do not give away knives- it is considered bad luck.
When can an association be exempt from city and state taxes?
When the association is part of a government chain.
Hershey's
Which company originally opened its theme park for employees to relax and have fun when they were not on the job?
David L. Lawerence Center in Pittsburgh
Which conventions center as an example of successfully going green?
Site Selection
Which is the biggest use of the Internet in the MEEC industry?
Copies of the agenda program
Which of the following is NOT a fixed cost?
The Preamble
Which of the following is NOT a part of the ESG document?
Decorate with reusable plastic flowers and plants
Which of the following is NOT a suggestion by the text of an opportunity to go green?
Attendee-related cost
Which of the following is NOT considered indirect cost?
They may not adequately prepare for the presentation, they may not be good presenters, they may have a personal agenda about the topic, all of the above are challenges
Which of the following is identified as a challenge of using volunteer speaker?
All of the above (ISU Campus Sustainability, American Red Cross, clean the world)
Which of the following is not an example of Experiential CSR?
Colosseum in Rome
Which of the following was NOT one of the wonders of the ancient world?
-WTCs service more than 750,000 international businesses. -There are over 300 world trade centers. -There are WTCs in 100 countries.
Which of these is not a correct statistic about world trade centers?
An RFID
Which of these tools is NOT a type of e-marketing? E-blasts, blogging, podcasting An RFID
Theme parks
Which parks create the atmosphere of another place and time? Select one:
Walt Disney World
Which theme park allows faculty members to intern?
Gourmet dining and increased restaurant revenues for casinos began in 1992 with
Wolfgang Puck
Gourmet dining and increased restaurant revenues for casinos began in 1992 with Wolfgang Puck Emeril Lagasse Jacques Pepin James Beard
Wolfgang Puck
Gourmet dining and increased restaurant revenues for casinos began in 1992 with
Wolfgang puck
What does the MEEC industry refer to as large gatherings with an educational and exhibit or exposition component?
Workshops
The leading international organization in the field of travel and tourism is
World Tourism Organization
WTCA
World Trade Centers Association - Promotes the concept of World Trade Centers to bring together business and government agencies; not-for-profit
The leading international organization in the field of travel and tourism
World tourism organization
Using the attached Florida Ballroom file answer the following question. You have a group of 1,400 and need to plan a general session. Will the Florida Ballroom accommodate your group?
Yes, but only with Theater Seating
What questions should you ask when planning a special event?
You should ask all of these questions
Ausstellung
_____ is translated in Germany as "consumer Show"
Congress
_____ is translated in Germany as "meeting" or "convention"
Ausstellung
________________ is translated in Germany to "Consumer Show."
All of the following are trends in tourism EXCEPT:
a decrease in cost of air travel
All of the following are trends in tourism EXCEPT:
a decrease in the cost of airline travel
The total amount wagered in gambling is called
a handle
The total amount wagered in gambling is called a handle the win a bet a wager
a handle
a FAM trip is:
a trip to do a site inspection for an event and get to know the area
Epcot
a unique, permanent, and ever-changing world's fair with 2 major themes: Future World and World Showcase
The first metropolitan park system was established in a. Boston in 1892 b. Philadelphia in 1869 c. Washington, D.C. in 1898 d. Baltimore in 1902
a. Boston in 1892
CAD stands for: a. Computer Aided Design b. Convention Assisted Design c. Conference Annual Design d. Computerized Annual Delivery
a. Computer Aided Design
___ is translated in Germany as "Meeting" or "convention" a. Congress b. Placce c. GMBH d. Messe
a. Congress
Which of the following is NOT a suggestion by the text of an opportunity to go green? a. Decorate with reusable plastic flowers and plants b. Decorate with local flowers and plants c. Eat local fruits and vegetables d. Choose a local destination
a. Decorate with reusable plastic flowers and plants
What is parol evidence? a. Evidence of an oral agreement b. Evidence that is inadmissible in court c. Evidence that is circumstantial d. Evidence that is essential to the contract or case
a. Evidence of an oral agreement
_______ has become the highest grossing casino market in the world. a. Macau b. Atlantic City c. Las Vegas d. Mexico City
a. Macau
The ___ is responsible for creating press releases that will be sent ot professional publications. a. Marketing committee b. Food Committee c. Accounting Committee d. Venue Committee
a. Marketing committee
What is a needs analysis? a. Method of determining expectations for a particular meeting/event b. Method objectives for a particular meeting/event c. Both A and B d. Neither A or B
a. Method of determining expectations for a particular meeting/event
When does the RFP get created? a. Once budget is determined b. Very first thing c. Right before the meeting/event During the meeting/event
a. Once budget is determined
Which parks create the atmosphere of another place and time? a. Theme parks b. Private clubs c. National parks d. Zoos
a. Theme parks
Which destination attraction is known for its success in adapting movies into thrill rides? a. Universal Studios b. Disneyland c. Hershey's d. Sea World
a. Universal Studios
Expenses that can vary based on the number of attendees are called? a. Variable Costs b. Indirect Costs c. Fixed Costs d. Hidden Costs
a. Variable Costs
There are also known as "house liquors" a. Well brands b. Call brands c. Premium brands d. Craft brands
a. Well brands
Gourmet dining and increased restaurant revenues for casinos began in 1992 with a. Wolfgang Puck b. Emeril Lagasse c. Jacques Pepin d. James Beard
a. Wolfgang Puck
The total amount wagered in gambling is called a. a handle b. the win c. a bet d. a wager
a. a handle
Some of the first forms of gambling were a. dice throwing b. dog races c. poker d. roulette
a. dice throwing
With country clubs, the type of membership that enables members to use all the facilities all the time is a(n) a. full membership b. monthly membership c. annual membership d. social membership e. entitlement membership
a. full membership
Voluntary organizations have all the following characteristics EXCEPT: a. membership restrictions b. nongovernmental c. nonprofit d. serve the public at large
a. membership restrictions
Places where members gather for social, recreational, professional, or fraternal reasons are called a. private clubs b. attractions c. theme parks d. conference centers
a. private clubs
In most parts of the United States, slot machines produce ____ of casino revenue. a. the bulk b. about 10% c. about 25% d. about half
a. the bulk
in general all risks fall into four categories, which of the following is not one of those categories?
acceptable risk
One of the greatest influences on tourism is
airlines
according to the text, examples of the opportunities to reduce, reuse, and recycle include
all of the above
all of the following are identified by the text as small steps to go green except
all of the above
all of the following are ways that technology has impacted convention centers except
all of the above
before moving forward with exhibiting outside of north america, the following knowledge will need to be acquired
all of the above
the following are core rules of a successful meeting website:
all of the above
the following are social reasons a business might use to go green
all of the above
the following needs to be analyzed before making a final decision to participate in an international trade fair program
all of the above
what important aspects of an event are affected by how the room is setup?
all of the above
what is the most important information to consider when deciding how much food to order for a group?
all of the above
which of the following is an example of how american trade show managers can learn from their european colleagues?
all of the above
which of these must legally be in writing?
all of the above
According to the text, examples of the opportunities to reduce, reuse, and recycle include: Adding recycle bins Collecting name badges Using real china for meals All of the above
all the above
Which of the following is an example of how American trade show managers can learn from their European colleagues? A. Excellence of infrastructure B. Logistics C. Support organizations D. All of the above
all the above
which of these tools is not a type of e-marketing?
an RFDI
Ecotourism refers to
an emphasis on nature and native cultures
Stands
another name for exhibit or booth in different parts of the world.
the term "greenwashing" refers to
any misrepresentation by a company that leads the consumer to believe that their policies and products are environmentally responsible when those comments are false, misleading, or cannot be verified
The term "greenwashing" refers to: Any attempt to make a facility environmentally friendly or responsible Any public relations campaign aimed at convincing the public that your facility is environmentally friendly or responsible Any misrepresentation by a company that leads the consumer to believe that their policies and products are environmentally responsible when those comments are false, misleading, or cannot be verified None of the above
any misrepresentation by a company that leads the consumer to believe...
A DMO/CVB is generally supported by:
any or all of the above
Travel agents
are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels
travel agents
are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels
Great leaders
are motivated and grow into their roles
Noncommercial recreation includes
armed forces, YMCA, boy and girl scout
Typically a celebrity keynote speaker is hired:
as a "hook" to interest people
recreation
as the use of time for therapeutic refreshment of one's body or mind
The fastest growing sector of casino gaming in the world is
asia
Nevada legalized gambling in a. 1910 b. 1931 c. 1941 d. 1950
b. 1931
The first modern casino in Las Vegas was opened on the strip in a. 1931 b. 1941 c. 1947 d. 1951
b. 1941
Tribal gambling now consists of more than ___ tribes in ___ states. a. 150 / 25 b. 200 / 30 c. 250 / 35 d. 300 / 35
b. 200 / 30
A technology used at events to poll attendees is: a. Attendees Registration System b. Audience Response System c. Attendance Requirement System d. None of the above
b. Audience Response System
____ is translated in Germany as "Consumer Show" a. Messe b. Ausstellung c. Placce d. GMBH
b. Ausstellung
A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is: a. Sustainability calculator b. Carbon footprint calculator c. Greenwashing calculator d. Environmental impact calculator
b. Carbon footprint calculator
What is negotiated when planning a meeting/event a. Food b. Everything c. Room Rates d. Nothing
b. Everything
The two major themes of Epcot are a. Tomorrowland and Fantasyland b. Future World and World Showcase c. Fantasyland and Adventureland d. Frontierland and Tomorrowland
b. Future World and World Showcase
The most visited National Park is a. Death Valley b. Great Smokey Mountains c. Grand Tetons d. Yosemite e. Yellowstone
b. Great Smokey Mountains
The organization is science-based standard development and certification body that meets criteria for third-party certifiers of the U.S. Environmental Protection Agency a. Environmental Choice b. Green Seal c. Eco Crown d. Dine Green
b. Green Seal
What operation is typically described as having a bar, a restaurant, and less than 16 electronic gambling devices? a. Sports book b. Nevada-style gaming tavern c. Mini-casino d. Theme restaurant
b. Nevada-style gaming tavern
Catering at a facility that has its own permanent kitchens and function room is a. Off-premise catering b. On-premise catering c. Catered Events d. Conference catering
b. On-premise catering
The so-called "triple bottom line" of reasons to go green is called: a. Recycle, reuse, and restoration b. People, planet, and profit c. Water, waste, and wishes d. Paper, people, and privacy
b. People, planet, and profit
This is the most functional, most common, most economical, and most efficient type of service. a. Family style/English Service b. Plated/American Style Service c. Restaurant Russian Service d. Banquet French Service
b. Plated/American Style Service
An online tool that allows planners to easily find resouces and tools for the industry is called? a. Access Point b. Portal c. Door d. Window
b. Portal
What is hands service? a. Servers wearing white gloves pass trays of hot hors d'oeurves to guests b. Seated guests are served by server wearing white gloves c. Guests pass or "hand" items around the table family style d. Servers at the buffet table wear white gloves to hand dishes to guests
b. Seated guests are served by server wearing white gloves
Generally, how many site inspections should the planner have? a. One b. Two c. Three d. Four
b. Two
A public gambling house was legalized for the first time in 1626 in a. England b. Venice c. North America d. Paris e. Russia
b. Venice
When can an association be exempt from city and state taxes a. Never, everyone must pay them b. When they are a nonprofit organization c. When the association is part of a government chain d. Associations are not liable to pay taxes.
b. When they are a nonprofit organization
Recreation offered to the public with an incentive of making a profit is a. the YMCA b. a city club c. commercial recreation d. a fraternal club
b. a city club
Offering free goods and services to casino patrons in return for their business is called a. gratis b. comps c. on-the-house d. guest satisfaction
b. comps
Foodservice, a pool, a tennis court, and a golf course are all services offered in a(n) a. convention b. country club c. attraction d. festival
b. country club
Mardi Gras is an example of a(n) a. theme park b. festival c. attraction d. national park
b. festival
Placing a bet on an unknown outcome with the hope of securing a gain is a. gaming b. gambling c. risk d. An opportunity
b. gambling
Voluntary organizations, armed forces, and employee recreation fall under a. commercial recreation b. noncommercial recreation c. for-profit organizations d. private club recreation
b. noncommercial recreation
A horse track that also has slot machines a. slot parlor b. racino c. off-track betting d. horse parlor
b. racino
Leisure
best described as time free from work, or discretionary time
which type of meeting room setup is for small numbers of people, with the meeting taking place around one, block rectangular table?
boardroom
National parks in the United States typically see approximately a. 150 million visitors per year b. 250 million visitors per year c. 300 million visitors per year d. 400 million visitors per year
c. 300 million visitors per year
The new standards about green meetings will be called: a. AMEX Green Meeting Standards b. Greenwashing Green Meeting Standards c. APEX Green Meeting Standards d. Sustainability Green Meeting Standards
c. APEX Green Meeting Standards
In general, all risk falls into four categories. Which of the following is NOT one of those categories? a. Contractual risk b. Operational risk c. Acceptable risk d. Negligence risk
c. Acceptable risk
What country enforces ADA? a. Canada b. Spain c. America d. Brazil
c. America
Which of the following is NOT considered indirect cost? a. Overhead cost b. Organizational cost not related to the meeting c. Attendee-related cost d. Administrative cost
c. Attendee-related cost
Attrition Clauses are also called: a. Performance Clauses b. Slippage clauses c. Both A and B d. Sanity Clauses
c. Both A and B
Which of the following should take place before the RFP? a. Meeting objectives are clearly definied b. The basic location and logistics are drafted c. Both a and b d. Neither a or b
c. Both a and b
The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision. a. Arizona b. Mallory c. Cabazon d. Fernandez
c. Cabazon
Which of the following is the primary difference between club management and hotel management? a. Clubs are used more frequently than hotels. b. Hotels offer more services than clubs. c. Club members feel more ownership of the property than hotel guests. d. Hotels cost more to operate.
c. Club members feel more ownership of the property than hotel guests.
Which of the following is NOT one of the five functional areas of casino operations? a. Casino services b. Marketing c. Food and Beverage d. Human Resources
c. Food and Beverage
What is considered the global community for the world's convention industry? a. PCO b. WTCA c. ICCA - International Congress and Convention Association d. EPA
c. ICCA - International Congress and Convention Association
The federal copyright act states that when music is "performed", royalties must be given to those who own the copyright o that music. The exception to this rule is: a. If the music is performed by a live orchestra b. If the music is over 25 years old c. If the music is being played over a single home-style radio or TV d. If the music is significantly arranged differently
c. If the music is being played over a single home-style radio or TV
IGRA stands for a. International Gaming Regulatory Act b. Intermediary Gaming Regulatory Act c. Indian Gaming Regulatory Act d. Indian Gambling Regulatory Act
c. Indian Gaming Regulatory Act
A technology that has been used to capture customer information at events is: a. VOIP b. Spyware c. LRS d. None of the above
c. LRS
From the early 1940s until 1976, what city had a virtual monopoly on the gaming entertainment business? a. Atlantic City b. New Orleans c. Las Vegas d. Reno
c. Las Vegas
In 1916, which of the following organizations was founded to conserve park resources and to provide for their use by the public? a. American Park Service b. New England Association of Park Superintendents c. National Park Service d. Recreation Management
c. National Park Service
The Liberty Bell resides in which city? a. Washington, D.C. b. Baltimore c. Philadelphia d. New York City
c. Philadelphia
High-quality, expensive liquors such as Crown Royal or Hanger One Vodka are known as: a. Well Brands b. Call Brands c. Premium Brands d. None of the above
c. Premium Brands
The technology used in interactive nametags is called? a. CAD b. APEX c. RFID d. VOIP
c. RFID
What attraction features more than 700,000 exotic plants? a. Walt Disney World b. The National Aquarium c. San Diego Zoo d. Hershey's
c. San Diego Zoo
The Americans with Disabilities Act applies to all of the following EXCEPT: a. People in wheelchairs b. The visually impaired c. The elderly d. People with food intake restrictions
c. The elderly
Planning for the annual meeting begins how long in advance? a. One year b. Two years c. Three years d. Four years
c. Three years
Which park is considered to be the first major water park opened in the United States? a. Sea World b. Blizzard Beach c. Wet 'n Wild d. Six Flags
c. Wet 'n Wild
Gaming revenue is produced from a. food and beverage b. lodging c. casino win d. entertainment e. tours and attractions
c. casino win
The type of club that is predominantly business oriented is a a. professional club b. social club c. city club d. military club e. dining club
c. city club
Betting against the "house" is ________ gambling. a. social b. mixed c. commercial d. resort
c. commercial
Typical theme parks are Opryland and Disneyland, areas set aside just for a. music b. shows c. fun, rides, and recreation for families d. refreshments e. hotels
c. fun, rides, and recreation for families
The Special Olympics is an example of a. for-profit recreation b. commercial recreation c. recreation for special populations d. campus recreation
c. recreation for special populations
Stand-alone casinos are usually small and are often called a. gambling taverns b. bingo parlors c. slot parlors d. mini-casinos
c. slot parlors
Noncommercial recreation includes a. most nonprofit organizations b. commercial health clubs c. the armed forces, YMCA/YWCA, boy and girl scouts d. churches e. athletic clubs
c. the armed forces, YMCA/YWCA, boy and girl scouts
Recreation management
came of age in the 1920s and 1930s, when recreation and social programs were offered as a community service
One yield management technique for maximizing sales income by lowering the price of seats according to expected demand is
capacity control
a program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is
carbon footprint calculator
Gaming revenue is produced from
casino win
Gaming revenue is produced from food and beverage lodging casino win entertainment tours and attractions
casino win
Which destination attraction has been awarded "Best amusement park in the world" for 16 consecutive years
cedar point
which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event
charity, fundraising event
The type of club that is predominantly business oriented is a
city club
The type of club that is predominantly business oriented is a professional club social club city club military club dining club
city club
Sin of worshipping false labels
claiming a third party endorsement through the use of words or images when no such endorsement exists. Using a label, for example, that by design implies that the product is eco-friendly, when it is not.
which of the following is the primary difference between club management and hotel management
club members feel more ownership of the property than hotel guests
Which of the following was NOT one of the ancient wonders of the world?
colosseum in rome
Betting against the "house" is ____ gambling
commercial
Betting against the "house" is _____ gambling
commercial
Betting against the 'house' is ________
commercial
Betting against the 'house' is ________ gambling social mixed commercial resort
commercial
Recreation offered to the public with an incentive of making a profit is
commercial recreation
Recreation offered to the public with an incentive of making a profit is the YMCA a city club commercial recreation a fraternal club
commercial recreation
Which of the following characteristics would not be considered necessary in a convention and visitors bureau career?
comprehensive knowledge of classic cooking
Offering free goods and service to casino patrons in return for their business is called
comps
Offering free goods and services to casino patrons in return for their business is called gratis comps on-the-house guest satisfaction
comps
Offering free goods and services to casino patrons in return for their business is called:
comps
offering free goods and services to casino patrons in return for their business is called:
comps
The three management skill areas are
conceptual, interpersonal, and technical
the payment exchanged for the promise (s) stated in a contract is called the
consideration
Triple bottom line of going green
considering people, planet and profit expands the concept of success to include ecological, social and financial accomplishments of an organization.
typically, which of the following consists of bread or pastry, and juice and/or coffee?
continental breakfast
All of the following are general services that CVBs provide to meeting professionals except:
contract the best hotel deals for the client
Leaders possess a mental and physical intensity that causes them to be assertive by showing
control, assuming responsibility
Setting standards and comparing actual performance to the standard is known as
controlling
setting standards and comparing actual performance to the standard is known as
controlling
A combination of a meeting and an exposition is called a
convention
The combination of a meeting and an exposition is called a:
convention
Cities often establish an organization to attract and retain visitors. This is called
convention and visitors bureau
Large facilities where meetings and expositions are held, usually in city centers, are called:
convention centers
large facilities where meetings and expositions are held, usually in city centers, are called
convention centers
which type of event would include annual meeting, sales meeting, workshop, training meeting, or awards ceremony
corporate event
Foodservice, a pool, a tennis court and a golf course are all services offered in a(n) convention country club attraction festival
country club
Foodservice, a pool, a tennis court, and a golf course are all services offered in a
country club
Foodservice, a pool, a tennis court, and a golf course are all services offered in a(n)
country club
Which of the following is NOT a distinction of management?
create opportunities
Which of the following is NOT an identifiable practice common to leaders?
creating a model
An increase in Internet booking, advancement in technology, ticketless air travel, and an expansion of the cruise industry are all examples of
current industry trends
Atlantic City legalized casino gambling in a. 1947 b. 1961 c. 1970 d. 1976
d. 1976
The origins of gambling are _______ years old. a. 2,500 b. 5,000 c. 6,500 d. 7,000
d. 7,000
Categories of bandwidth include? a. Broadband b. Medium band c. Low band d. All of the above
d. All of the above
In which of the following situation can a planner use a cancellation without having to pay damages? a. The hotel ownership or management changes b. The meeting size outgrows the hotel c. The hotels quality rating changes d. All of the above
d. All of the above
The hotel budget includes which of the following? a. Meeting room rental b. Food and beverage c. Staff and sleeping rooms d. All of the above
d. All of the above
Which of the following is identified as a challenge of using volunteer speakers? a. They may not adequately prepare for the presentation b. They may not be good presenters c. They may have a personal agenda about the topic d. All of the above are challenges of using volunteer speakers
d. All of the above are challenges of using volunteer speakers
Which of the following is NOT an example of experiential CSR? a. ISU Campus Sustainability Day b. American Red Cross c. Clean the World d. All of the above are examples of CSR
d. All of the above are examples of CSR
Which of these tools in NOT a type of e-marketing? a. E-blasts b. Blogging c. Podcasting d. An RFID
d. An RFID
The fastest growing sector of casino gaming in the world is a. Native American b. Las Vegas c. Europe d. Asia
d. Asia
Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States? a. Reno b. New Orleans c. San Diego d. Atlantic City
d. Atlantic City
Which of the following was NOT one of the wonders of the ancient world? a. Temple of Artemis at Ephesus b. Statue of Zeus at Olympia c. Colossus of Rhodes in Greece d. Colosseum in Rome
d. Colosseum in Rome
Which of the following is NOT a fixed cost? a. The cost of meeting room rental b. The cost of audio/visual equipment c. The cost of the banquet room for the plenary session d. Copies of the agenda or program
d. Copies of the agenda or program
Which convention enter as an example of successfully going green a. Ernest Morital center in New Orleans b. McCormick center in Chicago c. Jacob Javits center in New York d. David ll Lawrence center in Pittsburgh
d. David ll Lawrence center in Pittsburgh
Which company originally opened its theme park for employees to relax and have fun when they were not on the job? a. Disney b. Busch Gardens c. Six Flags d. Hershey's
d. Hershey's
What does LEED stand for? a. Location for energy and engineering design b. Leadership in energy star environmental defenses c. Location efficiency energy and durability d. Leadership in energy and environmental design
d. Leadership in energy and environmental design
What should happen in the second site inspection? a. Tour city and available hotels b. Brief tour of convention center c. Tour of possible entertainment / event locations d. Meet with key personnel
d. Meet with key personnel
Which is the biggest use of the Internet in the MEEC industry? a. Site selection b. Housing and booking c. Logistics management d. None of the above
d. None of the above
In the promotional mix, which is the element that is defined as when a seller attempts to assist and/or persuade prospective event attendees person to [person: a. Advertising b. Sales Promotion c. Flow Charts d. Personal Selling
d. Personal Selling
Which theme park company is dedicated to preserving marine life and uses innovative programs to research wildlife dilemmas? a. Disney b. Universal Studios c. Six Flags America d. Sea World Parks e. Knott's Berry Farm
d. Sea World Parks
Which of the following is not one of the SMART objectives? a. Specific b. Measurable c. Attainable/Achievable d. They are all smart objectives
d. They are all smart objectives
The most popular destination resort in the world is a. Universal Studios b. Knott's Berry Farm c. Six Flags d. Walt Disney World
d. Walt Disney World
Historic places, sites, and museum are a part of what is now called a. theme park tourism b. historic attractions c. parks and entertainment d. heritage tourism
d. heritage tourism
he "house" sets the odds on casino games to ensure a profit over a period of time. This is the a. benefit b. proceeds c. yield d. house edge
d. house edge
Casinos track patron play (gambling) through the use of a. spotters b. pit bosses c. dealers d. loyalty programs
d. loyalty programs
The hierarchy (from the top down) of club management is a. general manager, executive committee, board of directors, members b. executive committee, board of directors, general manager, members c. board of directors, executive committee, members, general manager d. members, board of directors, executive committee, general manager
d. members, board of directors, executive committee, general manager
Recreation is defined as a. a healthy workout b. not working c. playing an organized sport d. refreshment of strength and spirit
d. refreshment of strength and spirit
Outside of Nevada, ________ is still illegal in the United States. a. roulette b. horse betting c. dog betting d. sports betting
d. sports betting
There is a direct relationship between recreation and a. burnout b. stress c. leisure d. wellness
d. wellness
which of the following is not a suggestion by the text of an opportunity to go green?
decorate with reusable plastic flowers and plants
Rental Cost
depending on the type of event, there may be a daily charge as a part of these costs
which of the stages of event management is the time for freedom in creativity and implementation of new ideas that support the objectives of the special event
design stage
Most ecotourism destinations can be found in
developing countries
Some of the first forms of gambling were
dice throwing
Some of the first forms of gambling were dice throwing dog races poker roulette
dice throwing
Which theme park allows faculty members to intern? a. Universal Studios b. Dolly World c. Hershey's d. Busch Gardens e. Walt Disney World
e. Walt Disney World
Trends in recreation and leisure include all but a. a surge in travel and tourism b. an increase in personal leisure time devoted to computers c. an increase in programs for fitness d. additional products available commercially e. private swimming pools
e. private swimming pools
Interdependency between various segments of the hospitality industry means that
each segment to an extent
Interdependency between various segments of the hospitality industry means that
each segment, to an extent, depends on another for business
which of the following should be considered in the calculations for bandwidth needed at a conference?
email kiosks, web conferencing, messaging centers
what are the five initial career tracks in the gaming industry
entertainment operations, retail operations, casino operations, food and beverage operations, hotel operations
_____ is the set of moral principles and values that people use to answer questions about right or wrong
ethics
_______ is the set of moral principle and values that people use to answer question about right and wrong
ethics
the trade fair industry has its roots in which region?
europe
what is parol evidence?
evidence of an oral agreement
According to the text, underground hospitality suites can be a positive event component because of the revenue gained.
false
CSR stands for Corporate Social Responsibility. True False
false
E-blasts should be used as often as possible to as many users as possible to saturate the market.
false
Facebook, Twitter and LinkedIn are the only social networks available for the planner.
false
In other countries besides the United States, associations play a major role in the organization and sponsorship's of trade fairs
false
Social media and mobile devices have become a distraction in events and event management.
false
The "Green Movement" was first started in the late 1940s with environmentalists advocating sustainable management resources and the protection of natural resources after the devastation of World War II.
false
The terms "going green" and "sustainability" are often used interchangeably and have identical meanings
false
The terms "going green" and "sustainability" are often used interchangeably and have identical meanings.
false
The terms "going green" and "sustainability" are often used interchangeably and have identical meanings. True False
false
The text states that in general, it is uncertain that the green movement will continue to be a factor in the near future.
false
The text states that in general, it is uncertain that the green movement will continue to be a factor in the near future. True False
false
Today, virtual tools can effectively replace actual site visits
false
Traditionally the MEEC industry in South Africa is concentrated around industrial meetings
false
Vegans will not eat anything from any animal source, but will eat honey because it is only an animal by-product.
false
Well Brands are generally the most expensive brands of liquor.
false
When planning a menu, you should use your personal preferences.
false
due to the similarities of purpose, culture, and business, influences have created the same models for meetings and exhibitions in various parts of the world
false
e-blasts should be used as often as possible to as many users as possible to saturate the market
false
it is acceptable to sign a contract in which major items are left to future negotiations
false
the stages of risk management are preparedness, mitigation, risk, recovery
false
the terms "going green" and "sustainability" are often used interchangeably and have identical meanings
false
the text states that in general, it is uncertain that the green movement will continue to be a factor in the near future
false
twitter is considered a microblog, whose limitation is only 100 characters in an update.
false
when planning a menu, you should use your personal preferences
false
The airline industry, like other segments of the hospitality industry, relies on ________ markets as a source of business.
feeder
Mardi Gras is an example of a(n)
festival
Which of the following is NOT one of the five functional areas of casino operations?
food and beverage
Which of the following is NOT one of the five functional areas casino operations?
for and beverage
Looking at the past and using that information to predict the future is known as
forecasting
National Parks Service
founded in 1916 by Congress to conserve park resources and to provide for their use by the public in a way that leaves them unimpaired
______ manage the work line of employees
frontline managers
With country clubs, the type of membership that enables members to use all the facilities all the time is a full membership monthly membership annual membership social membership entitlement membership
full membership
With country clubs, the type of membership that enables members to use all the facilities all the time is a(n)
full membership
Typical theme parks are Opryland and Disneyland, areas set aside just for
fun, rides, and recreation for families
Typical theme parks are Opryland and Disneyland, areas set aside just for music shows fun, rides, and recreation for families refreshments hotels
fun, rides, and recreation for families
Typical theme parks are Opryland and Disneyland, areas set aside just for:
fun, rides, and recreation for families
the two major teams of epcot are
future world and world showcase
Placing a bet on an unknown outcome with the hope of securing a gain is
gambling
Placing a bet on an unknown outcome with the hope of securing a gain is gaming gambling risk An opportunity
gambling
What is the primary outcome of the responsibilities of a convention and visitors bureau?
generate and increase revenues of a city
what country is thought to be the center of industry and trade fairs in europe?
germany
a phrase referring to individual action that a person (or company) can consciously take to curb harmful effects on the environment through consumers habits, behavior, and lifestyle is
going green
most visited National park is
great smokey mountains
the following are all the types of table in a room-setup except
half moon
Heritage tourism
has gained prominence in recent years, particularly with baby boomers and older adults
Historic places, sites, and museum are a part of what is now called theme park tourism historic attractions parks and entertainment heritage tourism
heritage tourism
Historic places, sites, and museums are a part of what is now called
heritage tourism
Which company originally opened its theme park for employees to relax and have fun when they were not on the job?
hershey's
Some important leadership skills in the hospitality work area are
honor, integrity, and sense of humor
according to the events solutions black book, what is the most popular site for holding events
hotel/resort
The "house" sets the odds on casino games to ensure a profit over a period of time. This is the
house edge
The "house" sets the odds on casino games to ensure a profit over a period of time. This is the:
house edge
The 'house' sets the odds on casino games to ensure a profit over a period of time. This is the
house edge
The 'house' sets the odds on casino games to ensure a profit over a period of time. This is the benefit proceeds yield house edge
house edge
the "house" sets the odds on casino games to ensure a profit over a period of time. This is the:
house edge
the federal copyright act states that when music is "performed" royalties must be given to those who own the copyright of that music. the exception to this rule is
if the music is being played over a single home-style radio or tv
In a las vegas style casino resort the main difference between the blackjack tables and the poker tables is
in poker the players bet against each other and the house keeps a portion of each pot
what is not a benefit of using a virtual tour to view a venue prior to an event?
inspection of properties technology
Some of the important characteristics for good leadership are
integrity, judgement, and dependability
Some of the important characteristics of good leadership are
integrity, judgment, and dependability
Managers with ________ skills have the ability to communicate with a wide range of employees.
interpersonal
managers with _____ skills have the ability to communicate with a wide range of employees
interpersonal
All but which of the following is typical of the General Session?
is attended on an as-needed basis
According to experts quoted in the text: "It's a buyer's market and buyers appear to want green." "It's a seller's market and sellers are a tough sell for green." "It's a tough recession market and green is a tough sell." "It's a buyer's market and buyers do not want to go green."
it's a buyers market and buyers appear to want green
The largest single cost for airline operations is
labor
200 million people are employed in the tourism industry, making it the
lagest producers of tax revenue
The benefits of the hub-and-spoke system include all of the following EXCEPT:
large capacity planes can be used
The benefits of the hub-and-spoke system include all of the following EXCEPT:
larger-capacity planes can be used
200 million people are employed in the tourism industry, making it the
largest producer of tax revenues
a technology that has been used to capture customer information at events is
lead retrieval system
Cultural tourism is motivated by
lifestyle and heritage
Cultural tourism is motivated by
lifestyle and heritage offerings of a community
Travel is on the increase and expected to continue to increase in the coming years due to
longer life span
All of the following are considered part of the social and cultural impact of tourism on destinations EXCEPT:
lower rates of employment
Casinos track patron play (gambling) through the use of
loyalty programs
Casinos track patron play (gambling) through the use of spotters pit bosses dealers loyalty programs
loyalty programs
Casinos track patron play (gambling) through the use of:
loyalty programs
casino track patron play (gambling) through the use of
loyalty programs
Efficiency and effectiveness are most important for
management to have good results
efficiency and effectiveness are most important for
management to have good results
Decision making, communicating and controlling are key functions of a
manager
The difference between leadership and management is that
managers coordinate efforts
Congress
meeting or convention
A person who contracts out services to (or work for) associations and corporations and plan meetings down to the last detail is a
meeting planner
A person who contracts out services to (or work for) associations and corporations and plans meetings down to the last detail is a:
meeting planner
The hierarchy (from the top down) of club management is
members, board of directors, executive committee, and general manager
The hierarchy (from the top down) of club management is as follows a) general manager, executive committee, board of directors, members b) executive committee, board of directors, general manager, members c) board of directors, executive committee, members, general manager d) members, board of directors, executive committee, general manager
members, board of directors, executive committee, general manager
Voluntary organizations have all the following characteristics EXCEPT:
membership restrictions
Voluntary organizations have all the following characteristics EXCEPT: membership restrictions nongovernmental nonprofit serve the public at large
membership restrictions
podcasts are audio files that can be played back on
mp3 players, personal computers, mobile devices such as the iPod
In 1916, which one of the following organizations was founded to conserve park resources and to provide for their use by the public?
national park service
Before a meeting planner can start planning a meeting, a _____________ is done to determine the purpose and desired outcome of a meeting.
needs analysis
before a meeting planner can start planning a meeting, a ______ is done to determine the purpose and desired outcome of a meeting
needs analysis
which of the following event management skills would be characterized by the process by which a meeting planner and supplier reach and agreement on the terms and conditions that will govern their relationship
negotiating skills
2. Sin of no proof
no evidence
Voluntary organizations, armed forces, and employee recreation fall under
noncommercial
Voluntary organizations, armed forces, and employee recreation fall under commercial recreation noncommercial recreation for-profit organizations private club recreation
noncommercial recreation
Some of the important characteristics for good leadership are
ntegrity, judgment, and dependability
catering at a facility that has its own permanent kitchens and function rooms is
on-premise catering
what type of bar is one where guests do not pay for their own drinks; a host or sponsor pays for the drinks?
open
3.Sin of the hidden trade-off
organic vs shipping
PCO (professional congress organizer)
outside of the US. Represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers. They pretty much handle everything.
this so-called "triple bottom line" of reasons to go green is called
people, planet, and profit
Sustainable tourism
places a broad-based obligation on society
sustainable tourism
places a broad-based obligation on society
City Clubs
predominantly business oriented
high-quality, expensive liqueurs such as crown royal or hanger one vodka are known as
premium brands
Places members gather for social, recreational, professional, or fraternal reasons are called:
private clubs
Places where members gather for social, recreational, professional, or fraternal reasons are called private clubs attractions theme parks conference centers
private clubs
Places where members gather for social, recreational, professional, or fraternal reasons are called:
private clubs
places where members gather for social, recreational, professional, or fraternal reasons are called
private clubs
Trends in recreation and leisure include all but
private swimming pools
Trends in recreation and leisure include all but a surge in travel and tourism an increase in personal leisure time devoted to computers an increase in programs for fitness additional products available commercially private swimming pools
private swimming pools
_____ provides training, consideration, networking, and assistance with business plans and other consulting services for their members
professional associations
which of the event management skills aids in completing projects on time and within budget, where parts of an event can be managed as separate components
project management skills
Tour operators
promote tours and trips
Tour operators
promote tours and trips that they plan and organize
Sin of the hidden trade-off
providing an organic product that requires shipping instead of an equally beneficial local product.
UFI (Union of international fairs)
publishes regular and impressive statistics about the international trade fair industry.
A horse track that also has slot machines
racing
A horse track that also has slot machines
racino
A horse track that also has slot machines slot parlor racino off-track betting horse parlor
racino
A horse track that also has slot machines:
racino
a horse track that also has slot machines
racino
The Senior Olympics would be an example of:
recreation for special populations
The Special Olympics is an example of
recreation for special populations
The Special Olympics is an example of for-profit recreation commercial recreation recreation for special populations campus recreation
recreation for special populations
The senior olympics would be an example of
recreation for special populations
Commercial recreation
recreation—often called eco- or adventure tourism—provides residents and visitors with access to an area's spectacular wilderness through a variety of guided outdoor activities
Recreation is defined as
refreshment of strength and spirit
Recreation is defined as a) a healthy workout b) not working c) playing an organized sport d) refreshment of strength and spirit
refreshment of strength and spirit
Recreation is defined as:
refreshment of strength and spirit
Travel in the middle ages was mostly for
religious reasons
Loveman was hired by Harah's in 1998 to improve costumer loyalty. He discovered through his research that the customers who contributed the most to the company's profitability were:
repeat slot players
CPSC (consumer protocol safety commission)
requires the full disclosure of any health hazards liked to chemicals used in household products.
which of the stages of event management is the time for asking questions about a potential event
research stage
Attendee registration, exhibit space rentals, and sponsorship are all sources of:
revenue
Attendee registration, exhibit space rentals, and sponsorships are all sources of:
revenue
In the John Maxwell presentation on the 5 levels of leadership he states that at the first level people follow because they have to due to the ______ given to by your position
rights
Which theme park company is dedicated to preserving marine life and uses innovative programs to research wildlife dilemmas?
sea world parks
A lecture and a dialogue that allow participants to share experiences in a particular field is known as a:
seminar
a lecture and a dialogue that allow participants to share experiences in a particular field is known as a
seminar
Individuals responsible for providing all of the services needed to run the facilities for a trade show are known as
service contractors
Individuals responsible for providing all of the services needed to run the facilities for a trade show are known as:
service contractors
A special event consultant
should have climbed the "experience ladder"
a special event consultant
should have climbed the "experience ladder"
leadership can be identified as
showing transactional or transformational traits
the primary source of hotel revenue is
sleeping room revenue
Stand alone casinos are usually small and often called
slot parlors
Stand-alone casinos are usually small and are often called
slot parlors
Stand-alone casinos are usually small and are often called gambling taverns bingo parlors slot parlors mini-casinos
slot parlors
Stand-alone casinos are usually small and are often called:
slot parlors
An event such as the Olympics requires _________ to provide money or in-kind contributions and receive recognition in return.
sponsors
An event such as the olympics requires _____ to provide money or in-kind contributions and receive recognition in return
sponsors
opening ceremonies, halftime, and postgame shows would be part of what special kind of event
sporting event
Outside of Nevada ________ is still illegal in the United States.
sports betting
Outside of Nevada ________ is still illegal in the United States. roulette horse betting dog betting sports betting
sports betting
Outside of Nevada, ____ is still illegal in the United States.
sports betting
In other countries they may call exhibits: A. Setups B. Displays C. Stands D. Foldouts
stands
5. Sin of fibbing
stating property has a certain certification when no such certification exists.
Sin of no proof:
stating that eco-friendly cleaners are being used but not being able to produce evidence of these claims when asked
Sin of fibbing
stating that the property or product has a specific certification when it does not, or there is no such certification in existence
_____ refers to the implementation of practices and procedures that will help conserve both the natural environment and the special event space
sustainable event tourism
Ecotourism is synonymous with
sustainable tourism
Business travelers stay over a Saturday night when they travel in order to
take advantage of lower airfares
managers who start their careers on the front line and work their way up must have the _____ skills they acquired along the way
technical
The most visited National Park is
the Great Smokey Mountains
The country that is number 1 in tourism revenue is
the United States
Noncommercial recreation includes most nonprofit organizations commercial health clubs the armed forces, YMCA/YWCA, boy and girl scouts churches athletic clubs
the armed forces, YMCA/YWCA, boy and girl scouts
In most parts of the United States, slot machines produce ____ of the casino revenue.
the bulk
In most parts of the United States, slot machines produce ____ of the casino revenue. the bulk about 10% about 25% about half
the bulk
In most parts of the United States, slot machines produce ______ of the casino revenue
the bulk
In most parts of the Unites States, slot machines produce ___ of casino revenue.
the bulk
the americans with disabilities act applies to all of the following except
the elderly
ICCA ( international congress and convention association)
the global community for the world's meetings industry. It is the only association that comprises a membership representing the main specialists in handling, transporting and accommodating international events.
The total amount wagered in gambling is called:
the handle
New money spent by tourist and then re-spent by hotels/restaurants in the community for goods and services is known as
the multiplier effect
New money spent by tourists and then respent by hotels and restaurants in the community for goods and services is known as
the multiplier effect
Magement is defined as
the process of coordinating work activities
management is defined as
the process of coordinating work events
according to the text, which of the following is not one of the "six sins of greenwashing"?
the sin of political correctness
which type of meeting room setup is generally intended for a large audience that does not need to make a lot of notes or refer to documents
theater style
Which parks create the atmosphere of another place and time
theme parks
Which parks create the atmosphere of another place and time?
theme parks
Security Cost
this cost may be higher or lower depending on if you need more than just a guard stationed at the entrance
Production Cost
this includes the costs associated with staging an event
Marketing Cost
this includes the costs of attracting attendees
What is the purpose of a WTC? A. To bring together meeting planners and CVBs B. To bring together businesses and governments agencies C. To introduce new IT technology to hotels and restaurants D. None of the above
to bring together businesses and governments agencies
what is the purpose of a WTC
to bring together businesses and governments agencies
All of the following are reasons that people travel EXCEPT:
to participate in something stressful
What is the overall job of a DMO?
to sell a destination
Long range strategic goals are determined by
top management
long-range strategic goals are typically determined by
top management
The greatest global employment opportunity is
tourism
A person who spends less than a year traveling to places other than their environment is known as a
tourist
an industry group that is generally a public relations organization founded by and funded by a corporation that operates in a specific industry is a
trade association
Which of the following would be considered business travel?
trade shows and expositions
In John Maxwell's People Development Level (#4) the key to developing people is
training and developing someone and having them be able to train someone them self
_____ leaderships involves charisma, individual consideration, and intellectual stimulation
transformational
Which of the following would be considered business travel?
travel shows and exposition
"Corkage" is defined as the fee added to liquor brought into the hotel but not purchased from the hotel.
true
A future trend of green meetings will be that many national governments will likely demand that meetings and events they organize and sponsor incorporate "green elements" and that these elements are measurable.
true
A future trend of green meetings will be that many national governments will likely demand that meetings and events they organize and sponsor incorporate "green elements" and that these elements are measurable. True False
true
According to the food consumption guidelines in this chapter, a heavy eater will eat 16 + hors d'oeuveres in a 2-3 hour reception with no dinner following.
true
According to the text, it makes good business sense to go green, and companies that choose to do so are reporting higher gross margins, higher return on sales, higher return on assets, and a stronger cash flow than their less sustainable competitors.
true
Bandwidth is the amount of information that can pass through a communications line. The more bandwidth, the more information (number of emails, hits to a social networking site) can occur simultaneously.
true
CSR stands for Corporate Social Responsibility
true
CSR stands for Corporate Social Responsibility.
true
Catered events generally have one host and one bill and most attendees eat the same meal.
true
Corporate Social Responsibility refers to a widespread approach where organizations consider the long-term interest of the communities in which they operate and take responsibility for the impact of their actions on employees, customers / members, the community, and the environment.
true
Five of the world's top international trade fairs and exhibitions are held in Germany.
true
For many years, trade shows and exhibits have used Lead Retrieval Systems to help capture customer information.
true
Hannover Fair in Germany, the world's largest exhibition venue, consists of over 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities.
true
Hannover Fair in Germany, the worlds largest exhibition venue, consists of over 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities
true
If a Japanese person gives you a gift, do not throw away the wrapping or tear it up. It is considered part of the gift.
true
In most Arabic countries the left hand is considered dirty, so do not eat or accept anything with this hand
true
One bar or bartender per every 100 guests is standard and recommended.
true
One of the first online tools to develop for the MEEC industry was online RFP's in the mid to late 1990's.
true
Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers.
true
Planners need to think about internet bandwidth during negotiations with hotels.
true
The Certification in Green Meetings & Events (CGME) is designed to assist meeting professionals with all stages of the meeting planning process in a way that promotes social and environmental responsibility
true
The Certification in Green Meetings & Events (CGME) is designed to assist meeting professionals with all stages of the meeting planning process in a way that promotes social and environmental responsibility.
true
The growth of the European Union and the Euro and the removal of trade barriers and tariffs have helped the European trade fair and exhibition industry to grow.
true
The term "green" is usually product or service specific rather than general
true
The term "green" is usually product or service specific rather than general.
true
The term "greenwashing" refers to any misrepresentation by a company that leads the consumer to believe that its policies and products are environmentally responsible, when its claims are false, misleading, or cannot be verified.
true
The text recommends that a way to save money on food and beverage is to make receptions shorter - reducing the before dinner reception from two hours to one.
true
Today, Europe is the focal point of international trade fairs and exhibitions
true
Trade fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates
true
Two meeting-specific uses for RFIDs are CEU tracking and Internet message centers.
true
Under Family Style/English Service, guests are seated, and large serving platters and bowls of food are placed on the dining table by the servers. Guests pass the food around the table, and a host often will carve the meat.
true
VoIP (Voice over Internet Protocol) is the term used for your high speed internet connection to make and receive phone calls.
true
a force majeure or act of god clause permits either party to terminate the contract without damages if fulfillment of the obligations imposed in the agreement is rendered impossible by occurrences outside of the control of either party
true
a future trend of green meetings will be that many national governments will likely demand that meetings and events they organize and sponsor incorporate "green elements" and that these elements are measurable
true
according to the text, it makes good business sense to go green, and companies that choose to do so are reporting higher gross margins, higher return on sales, higher return on assets, and a stronger cash flow than their less sustainable competitors
true
attrition clauses (sometimes referred to as performance or slippage clauses) provide for the payment of damages to the hotel when a meeting organizer fails to fully utilize the room block specified in the contract
true
bandwidth is the amount of information that can pass through a communications line. the more bandwidth, the more information (number of emails, hits to a social networking site) can occur simultaneously.
true
can meeting planners use email instead of standard forms for RFPs?
true
five of the worlds top international trade fairs and exhibitions are held in germany
true
for an offer to be accepted, the acceptance must be unequivocal and in the same terms as the offer
true
if a japanese person gives you a gift, do not throw away the wrapping or tear it up. it is considered part of the gift
true
increasing technology is one opportunity for a meeting to go green
true
many hoteliers, particularly those who have been in the industry for many years, sum up meeting negotiations with this simple maxim: "dates, rates, and space- you can only have two"
true
one bar or bartender per every 100 guests is standard and recommended
true
the certification in green meetings and events (CGME) is designed to assist meeting professionals with a ll stages of the meeting planning process in a way that promotes social and environmental responsibilty
true
the text gives the advice not to accept something just because it is preprinted on the contract or the proposal is given to you by the other party
true
the text gives the advice to never sign a contract in which major items like room rates are left to future negotiation
true
today, europe is the focal point of international trade fairs and exhibitions
true
trade fairs and exhibitions in the middle east are concentrated in Dubai and Abu Dhabi in the United Arab Emirates
true
two meeting-specific uses for RFIDs are CEU tracking and internet message centers
true
when producing an annual event, information should be ready for the next year for attendees immediately following the event to capture happy consumers
true
6. Sin of the lesser of two evils
using items named environmentally friendly when they don't reduce anything.
Sin of irrelevance
using or referencing environmental efforts or products that do not make sense (such as water-conserving light bulb)
Sin of vagueness
using terms that are not particularly clear, such as a zero-waste conference.
1. Sin of vagueness
using unclear terms; zero-waste conference
The most popular destination resort in the world is
walt disney world
In association to meetings/events the highest percentage of carbon footprint comes from?
waste?
There is a direct relationship between recreation and
wellness
There is a direct relationship between recreation and a) burnout b) stress c) leisure d) wellness
wellness
There is a direct relationship between recreation and:
wellness
there is a direct relationship between recreation and
wellness
Which park is considered to be the first major water park opened in the United States?
wet n' wild
Labor Cost
whether a city is unionized is a factor in these costs
WTC—what is is and what is its purpose
• World trade association: stimulates trade and investment opportunities for international businesses, commercial property developers, and economic development agencies looking to connect globally and prosper locally. • An international ecosystem of global connections, integrated trade services, and iconic properties under the umbrella of prestigious brand.