Human Relations - Chapter 1 and 3 (Psychology)

Which of the following statements is true of the members of Generation Z?

All of the above are true.

How can you decrease the size of your hidden pane?

By increasing your trust in someone

How did the Gilbreths save lives?

By significantly reducing the amount of time patients spend on surgical tables

Identify the statement that accurately describes the open pane in the Johari Window.

It is the pane that contains information that you know about yourself and have no reason to hide from most people.

Which human relations movement pioneer suggested that workers be involved in decisions affecting them?

Mary Parker Follett

reflects the positive side of human relations by allowing others to see what feelings and thoughts you really have.

Self-disclosure

According to your textbook, many people consider this book to be the most important one ever written on human relations.

The Human Side of Enterprise

Douglas McGregor introduced

Theory X and Theory Y

What did Elton Mayo discover from the Hawthorne Experiment?

Workers performed better because someone was paying attention to them, which was more than what they were accustomed to receiving at work.

People who belong to the sandwich generation

are typically middle-aged..

Which level of self-disclosure identified by John Powell represents real communication?

gut-level communication

What information does the unknown pane of the Johari Window contain?

information that is not apparent to anyone, including yourself

Denzel and Andy are brothers. After their mother's funeral, they discuss their childhood memories and the time spent with family with each other. They talk about their fears, weaknesses, and strengths in order to understand each other's flaws and fix them. In doing so, they feel a strong sense of respect and empathy for each other. Which of the following levels of self-disclosure does this scenario represent?

peak communication

Which of the following is a result of employee engagement?

reduced turnover

Which of the following panes of the Johari Window emphasizes the importance of listening to feedback for self-development?

the blind pane

People pull back from self-disclosure because

they learn very early in life to shut away large parts of themselves in the hidden pane.

With reference to the Johari Window, analyzing your dreams, fantasies, and slips of the tongue is a way of reducing the size of your

unknown pane.

Bureaucracy

was the model suggested by Max Weber to deal with favoritism and nepotism.

Which of the following reforms was suggested by Andrew Ure in his book The Philosophy of Manufacturers?

Workers should have medical help, hot tea on a regular basis, good ventilation, and even sick leave.