IMAE 340 Test 1 Parts A & B Review

1. Supervisory (not management) job titles include

(1) Assistant Cafeteria manager (2) Assistant credit Supervisor (3) Crew Leader (4) Employment Supervisor (5) Head Nurse (6) Lead Person (7) Meter Routing Supervisor (8) Office Manager (9) Parts department manager (10) Payroll supervisor (11) Powerhouse mechanic foreman (12) Receiving and warehousing supervisor (13) Records and documents supervisor (14) Records and materials supervisor (15) Shift supervisor (15) Supervisor for secretarial services (16 Supervisor of budget and cost control (17) Supervisor of word processing (18) Training and safety supervisor (19) Training supervisor (20) Utility Foreman (21) Welding foreman

Job satisfaction can be affected by all of the following factors EXCEPT:

(1) Perceived opportunities elsewhere (2) Perceived long-range opportunities (3) Social Relationships (4) Working conditions (5) Compensation (6) Job Design (7) Supervision

............method of reducing differences in Perception. ............

(1) The Perceiver (2) The target of Perception (3) The situation in which the Perception takes place.

Objectives . .............

A Statement of desired result or what is to be achieved.

Being "in good" with your boss. Building a Supervisory Power Base

A certain amount of power goes with being in good with your boss. Subordinates and peers treat you with certain respect if they know you have a close relationship with your supervisor. A later section in this chapter discusses ways "to keep your boss happy."

A plan orchestrated by the top management of an organization . ............

A plan orchestrated by the top management of an organization is usually called a strategic or corporate plan.

............ series of related steps or tasks performed in sequential order . ............

A procedure is a series of related steps or tasks performed in sequential order to achieve a specific purpose. In other words, procedures define in step-by-step fashion how a recurring activity should be accomplished.

............Herzberg making a job more challenging ............

According to Herzberg, those factors that tend to demotivate or turn off employees, such as job status, interpersonal relations with supervisors and peers, the style of supervision that the person receives, company policy and administration, job security, working conditions, pay, and aspects of personal life that affect the work situation.

............change refers to things such as budget adjustments and methods changes.

Changes internal to the organization include such things as budget adjustments, methods changes, policy changes, reorganizations, and the hiring of new employees.

............step in the decision-making process. ............

Choosing the best or most desirable alternative is not always as easy as it seems. Certainly, this step is made easier if the previous steps in the decision-making process were thorough.

Communications during periods of . ............usually have difficulty succeeding.

Communications during periods of high emotion usually have difficulty succeeding.

The Fair Labor Standards Act and the Taft-Hartley Labor Act . ............

Contain conditions that determine whether a person is considered to be a supervisor.

Internal fraud .............

Employees helping themselves to company funds cost U.S. businesses about $652 billion per year, according to a 2012 report by the Association of Certified Fraud Examiners.

............foresee how a change will affect them . ............

Essentially Lewin's Force Field Analysis theory states that there are two natural sets of forces that impact on any change—those forces that resist the change and those forces that encourage the change.

............resisting because of adjustment problems, . ............

Facilitation + Support: When people are resisting because of adjustment problems.

............visualize and simplify scheduling. ............

Gantt Charts Numerous types of tools have been developed to help visualize and simplify scheduling.

............part of strategic management that . ............areas needing improvement.

Gap analysis is a key part of strategic management that focuses on identifying areas needing improvement.

Herzberg's theory deals primarily with motivation . ............

Herzberg's approach deals primarily with motivation through job design.

Communication as an interactive process between . ............

Interpersonal communication is an interactive process between individuals that involves sending and receiving verbal and nonverbal messages.

............hardest part of making a decision . ............

Is defining what the decision problem is.

Directing and channeling employee behavior toward

Leading involves directing and channeling employee behavior toward the accomplishment of work objectives and providing a workplace where people can be motivated to accomplish the work objectives.

............other tactics will not work or are too expensive the. ............

Manipulation + co-optation

In our society, moral standards............

Moral standards are the result of social forces and human experiences over hundreds of years. For example, society condemns cheating, lying, and stealing. However, the application of ethics is an individual consideration.

............one of the three areas of supervision requiring ethical conduct. ............

Most of the areas requiring ethical conduct by supervisors can be grouped into three general categories: (1) loyalty, (2) human relations, and (3) overt personal actions.

New government regulations, new social trends, and economic changes . ............

New government regulations, new social trends, new political trends, and economic changes are examples of environmental change.

............ in an organization's written code of ethics. ............

One concrete action that can be taken to encourage ethical standards is to establish a code of ethics. A code of ethics is a written statement of principles that should be followed in the conduct of business. Ideally, a code of ethics is comprehensive and addresses issues applicable to all areas of the organization.

Nonverbal communication includes. ............

One form of nonverbal communication, called paralanguage, includes the pitch, tempo, loudness, and hesitations in the verbal communication.

............how people view situations.

Perception: How people view situations.

............the most effective means for achieving the work . ............ group.

Planning involves determining the most effective means for achieving the work that is to be done by the workgroup.

Planning is . ............

Planning is the process of deciding what objectives to pursue during a future time period and what to do to achieve those objectives.

The functions of management include:

Planning, Organizing, Leading and controlling

............natural prerequisite to making sound decisions.

Recognizing the need to make a decision is a natural prerequisite to making a sound decision.

Regardless of one's technical skills, . ............ necessary for success in supervision to encourage a person to develop the other types of skills necessary in supervision.

Regardless of one's technical skills, the desire to be a supervisor is necessary for success in supervision.

............science or study of the meanings of words . ............

Semantics: The study of the meaning of words and symbols.

All of the following are types of skills required of supervisors except:

Skills of a Supervisor (1) Conceptual skills, (2) Human relations skills, and (3) Technical skills.

............oral communication . ............

Some oral communication is formal and takes place at meetings or interviews. Most oral communication is informal. It takes place in offices and hallways, next to the water fountain, in the cafeteria, and over the telephone.

Strategic management:

Strategic management is the process of developing strategic plans and keeping them current as changes occur internally and in the environment.

Frederick Taylor's traditional theory of motivation. ............

Taylor's ideas were based on his belief that most reward systems were not designed to reward a person for high production. Taylor felt that the output of highly productive people would decrease when they discovered that they were receiving basically the same compensation as people who produced less.

............ "information highway."

The Internet is a global collection of independently operating but interconnected computers. Frequently referred to as the information superhighway, the Internet is actually a network of computer networks. Think of the Internet as analogous to the interstate highway system; just as the interstate system connects to different cities via many different routes, the Internet connects computers around the world via a number of different electronic pathways.

Functions of management or supervision Involves

The functions are planning, organizing, staffing, motivating, and controlling.

............ Maslow's hierarchy . ............

The need hierarchy approach to motivation is based on the assumption that employees are motivated to satisfy a number of needs and that money can satisfy, directly or indirectly, only some of these needs. The need hierarchy theory is based largely on the work of the psychologist Abraham Maslow.

............the "five W's". ............

The preceding paragraphs suggest how to establish an environment that will readily accept change. Once a specific change has been singled out for implementation, the supervisor should always begin the implementation by explaining the five W's and an H to the employees— What the change is, Why the change is needed, Whom the change will affect, When the change will take place, Where the change will occur, and How the change will take place.

. ............significant issue facing women and minorities in management. . ............

The problems women and minorities have had winning promotions to senior management positions gave rise to the term glass ceiling. This is the invisible barrier that prevents women and minorities from moving up in the organizational hierarchy.

The Pygmalion effect . ............

This concept refers to the tendency of an employee to live up to the supervisor's expectations. In other words, if the supervisor expects an employee to succeed, the employee usually will succeed.

............form of group decision making which involves presenting a problem and.........

Under the Japanese system, employees are encouraged to reach a consensus through a form of collective decision-making in which employees participate in decisions that affect them.

Of the sources of potential supervisors, the majority comes

Vast majority of new supervisors are promoted from the ranks of operative employees. Employees with good technical skills and good work records are the ones who are normally selected by management for supervisory jobs.

............dealing with dishonest peers and managers, . ............

When dealing with dishonest peers and other managers, it is in most cases better to report your suspicions and findings to your boss and let him or her confront those involved.

............address the "what ifs" of the supervisor's job.

When things don't go exactly according to plan, supervisors must be prepared with a backup, or contingency, plan. Contingency plans address the "what-ifs" of the supervisor's job; they get the supervisor in the habit of being prepared if something does go wrong.

When using group decision-making, the supervisor. ............

supervisor to set certain limitations on the decision before turning it over to the group